Beginning Boutique Arvostelua 502

Literally worst experience with their company and customer service. If I could give zero stars, I would.

I purchased clothing from their company to be shipped to London. Easy enough right? One month later- never arrived. No tracking details, no confirmed purchase emails, nothing. I reached out to them to ask and they said don’t worry it’s coming. A week later still nothing. I email back saying the link they provided me shows it was returned back to them. They said customs returned it and they tried to contact me. They absolutely did not and when I asked for proof of this, they couldn’t provide that. So they said they’d charge me $83 for a customs fee (which wouldn’t even be applied because it didn’t pass through customs, it was sent back) and $25 to return it back to them. I got charged a return fee as if I received the clothing and decided nope I don’t like them, I’ll return them. But I never even received anything!! So essentially they want to deduct $108 from my refunded amount when they receive the clothing, for a package I never received after waiting over a month for it. They said when you purchase from our company it’s in our terms and conditions. They also stated once the clothing leaves their warehouse, they’re not responsible. So I guess if your products get lost on the way to you- good luck guys cause Beginning Boutique isn’t responsible for your purchase!

I mean…. come on what in the world.

Honestly, shopping with Beginning Boutique has been my fave online shopping experience in a long time. From great quality of products, amazing size inclusiveness, a super easy exchange/ return system and a lovely team of people that deal with customers in a friendly and professional way. 20/10 company xxx

Phenomenal cystomer service, only took a few hours within sending an enquiry for a response and resolution!

Michelle from customer service team was absolutely fantastic! She went above and beyond to fix an issue for me and I am very grateful. 🙏❤ Can't wait to wear their beautiful pieces in Europe!

Purchased 6 items (including this item) because they had a sale going (3 items for $99) and now I understand why they were trying to get rid of everything. The quality on almost every item I purchased was extremely thin, cheap and not worth the money at all. Of course the returns policy is that all sales are final and I understand why now, my fault for not checking the policy beforehand. Just want everyone to know how poorly made their items are. Seams breaking, threads loose, thin material that would probably fall apart in the washing machine, items poorly fitted to the body, loose/tight in strange areas, need I go on? The only nice thing I can say was shipping was quite fast. But even though I purchased almost $200 in items I still had to pay for express. Lame.

Really helpful customer service. Great team you can tell they value communication and customer support

The customer service at beginning boutique is amazing! They helped me settle my package! They got to me fast and had so much patience! I will forever be a customer!

found them on social media and ordered 2 dresses for my graduation. Import duties came by and i contacted the customer service how i should act, because i have never done that. They are fast and helpfull, nice and understanding. A great company with great products. They only want the best for the customer!!!

Buyer Beware: Beginning Boutique or (beginningboutique.com) et al, is a scam company.

On, May 16th, I purchased $593.70 worth of products and selected 4-6 day rush DHL shipping for a birthday present for my sister.

On May 17th, the company reached out to me in breach of Australian privacy laws, and attempted to phish my personal banking account information, including asking me for a screenshot of my bank.

Their exact words in their email said:

"Can you please access your online banking history and quickly provide the following...?"

Then they asked for a "Screenshot."

The reason I ordered online was because of the Secure SSL in the browser that protects my personal data.

I refused to send them a screenshot of my bank (as they requested) and now they are refusing to send my sister her birthday present.

This company is morally reprehensible and potentially engaged in fraud. Buyer Beware. All statements are my opinions based on my personal experience.

UPDATE:

Beginning Boutique and it's founder Sarah Timmerman's team lied again. After I sent them my entire credit card statement, validating my purchase was authentic. They cancelled my order wasting hours of my time and ruining a personal gift.

Beginning Boutique and it's founder Sarah Timmerman should be ashamed of themselves. In my personal opinion their entire operation is a phishing scam. They might potentially be operating only to steal your personal data and commit fraud. Beware.

Customer service was amazing! Such lovely girls who helped me sort out an expedited exchange for the weekend. Super grateful - Thanks Girls

I've recently purchased the Cecila Bodycon Midi Dress US Size 4. For your reference, I live in Canada ($CAD). After trying it on, I realized not only the size was wrong, but the material of the dress also wasn't what I wanted. Therefore, I wanted to request a refund. Then I noticed the dress on the website is USD 49.99, but the refund slip states the dress costs USD 38.25. I then tried to match the tax amount to my original receipt, but none of them matches. I paid CAD 73.63 for the dress, but the refund slip cost breakdown only gives me back USD 19.85. So, where did the CAD 47 go?

I am disheartened by the actual refund amount that I am potentially getting. Before buying, I did check the refund and exchange policy. The website states that I would need to pay $13 as a refund processing fee. But after all the deductions, the company takes $47? The math doesn't add up. The refund processing fee is $47, which is 63% of the original price that I paid for the dress.

THIS IS INSANE! TERRIBLE CUSTOMER SERVICE. DO NOT BUY FROM THEM.

I bought a dress recently and on the model it looks perfectly fine the right length and everything beautiful. Once I put it on myself it was way too short. Extremely short. It felt like I was wearing a child’s dress. It never said anything about shortness in the description.I decided I should exchange it maybe for a bigger size hoping it would be longer but I see there is a return fee. That isn’t really an exchange then if I am paying for it…??? It’s frustration also because to just do a return in for my money back it is $13.99. I payed a total of $91 for this one dress hoping it was going to be my birthday dress and now I have to return it and only get $67 back of my money….. this sucks. I wish something could be different. I was praying this dressed works because I waited so long for it to come back in stock.

My daughter bought two dresses from here and we've been trying to return them. When following the steps to do so online, we get notified that the original payment method used is not an available credit option. We DO NOT want store credit! I've tried numerous times calling during busness hours and it goes right to an automated voice mail. Incredibly frustrating!

Excellent customer service!

I placed two orders last week trying to find some new date dresses. The orders arrived 2-3 days later (to WA) and it was a huge relief to know I could return or exchange the ones that didn't fit right or that I didn't feel confident in - and receive a refund, not just store credit!

I landed up sending some back the following day for a full refund, but also exchanged some for other items. The options and process available for items you don't love was super easy and stress free!

Shopping online when you already don't feel confident and having things not fit right is a big mood killer - I really appreciate that BB supports us to change our minds and not be at a financial loss! ❤️

Beware of this sales group. My daughter bought a dress on here and we canceled the order within five minutes. Although it reads they have a 14 day moneyback return, they wanted to give us a store credit because we had not received the items. I explained it’s within the 14 day window, and unless I allow them to ship me the dress, I could not have my money back. Pretty unprofessional and actually ridiculous. It’s all semantics. I am now waiting on a dress to return it to get my money back. I’m not sure who owns this company, but they may want to review their policy. With that said, we canceled because my daughter didn’t realize she purchased a dress last year from the same company and it literally fell apart the first time she wore it. Is it’s extremely cheap, yet expensive. Run as this is not a good option and especially for kids that are on a limited income.

Since I am unable to respond to the vendor that has sent the email below, I will go ahead and respond here. I made multiple attempts to resolve the situation, and quite frankly it is easier than actually shipping the item to me since the individual confirmed it had not been shipped (again, I cancelled within minutes of the purchase). The bottom line is this company seeks to make it extremely difficult for a return in hopes that one does not choose to return the item. I am now having to approve this company to go ahead and ship me the item, knowing I will turn around and return the item in search of a full refund. It is not different as noted. It is simply poor customer service. I have multiple email exchanges, and I strongly suggest management evaluate those as I made multiple attempts to resolve such a simple situation to avoid airing my poor experience. The “gotcha moment” is where you were told you can return the item upon receipt within 14 days. Since I had not actually received the item, I was told I could only get a store credit. Seriously people! I’m a business woman, and when I saw that my daughter had purchased this and received the responses we’ve received, I was infuriated. I’ll make sure I post this on every website I can possibly find as these kids don’t have $107 sitting around when they’re only 16 years old! Horrible service and the post below is an attempt at being open to working with the customer, yet i have 5 emails from what is “customer Service” declining anything other than a store credit because the item had not reached my residence. The power of referrals is pretty great and it’s hard to believe ripping off teens is worth an organizations reputation. Business 101. Customer service is paramount!

Exceptional customer service! They went above and beyond expectations, provided very fast replies and genuine help with an ordering error made at my end. Every interaction was easy.

I made a mistake on one of my orders and TRISHA came to the rescue on the online chat and helped me! Amazing customer service and super fast!!

The quality of clothing can vary in material. However, I am very impressed with their customer service. They replied email within 2 hours and was actually really helpful in assisting my requests.

Their returns policy is 14 days, but this is 14 days for them receiving the item back. So if you live in a different state or there is a delay with Australia post then good luck, they won’t honour it