I had a few important questions assisting a client to buy a home out off area. The guidance was efficient and fast. I managed to assists my client immediately, guide them how to buy a pest and buil... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We had a great experience with our building inspection for a property which we wanted to buy. The booking and payment process was really easy, and the inspection was done the next morning. The repor... Näytä lisää
Yritys on vastannut
I had a great experience Sonia via live chat and Jasmine (Jaz) over the phone. Both were incredibly friendly, responsive, helpful and professional. They listened to my concerns and were able to resolv... Näytä lisää
Yritys on vastannut
Be aware that Beforeyoubuy will send your contact details to the vendor's RE agent as soon as you order a strata report!!! I don't recal that I consented to disclosure of my mobile number to the vendo... Näytä lisää
Yritys on vastannut
4,1
Hyvä
73 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 68 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Report was thorough and very informative.Provides comprehensive details about the property
I was happy with the report.It was thorough and informative.Thank you Before You Buy , we have found a property that suits to our preferences and expectations.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Jaz was amazing to deal with during the…
Jaz was amazing to deal with during the process of moving agencies. She was so helpful and made it so easy. Thank you lovely Jaz!
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Thanks Marnie you legend :)
She was lovely
She was lovely, walk thru the process for me and explained everything I needed to know
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Helpful in deciding making process
The report was helpful in deciding the pros and cons of the potential property purchase. The customer service staff outstanding (Jasmine) in explaining the process and additional services like pest and building and suggestions from inspector Sandrine Markov.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
The service was fast and the report was…
The service was fast and the report was detailed and of high quality.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
I paid for initial report
I paid for initial report, bought the place, now get an email saying because I bought i now owe another $220?????????????????
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Thank you for your feedback, and congratulations on your property purchase. The terms for purchasing a report from Before You Buy are outlined three times before purchase, and in the email you receive on purchase. The successful buyer fee is an essential part of our pricing model, allowing us to operate as a viable small business. Building and pest reports are typically purchased at a significantly higher upfront cost. Our model is designed to make these reports more accessible by offering a lower initial price, with the remaining payment only required if the purchaser is successful in buying the property. As the successful buyer, you agreed to the second charge as part of the checkout process. This fee is mandatory and must be selected before the initial payment can be completed. We have sold over 100,000 reports using this pricing structure, and unfortunately a small number of customers have raised questions regarding the successful buyer fee. We welcome feedback on how we can make this information even clearer for future buyers as we are constantly looking to improve.
Wonderful customer service
Initially I was bit hesitant, Lisa really helped a lot with all my queries and coordinated everything smoothly with prompt response with our building and pest inspection booked. Definitely use the service again and recommend.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Thanks so much for the feedback, Siv.
Excellent Service from Before You Buy
Excellent service from Before You Buy, from start to finish. The Building and Timber Pest Inspection report was competitively priced, extremely detailed and thorough, including many photo's, and identified a multitude of serious issues, including a major defect. I was able to call the inspector to discuss the report, even on the weekend - which was appreciated. I was able to cancel the contract without issue. Thank you for helping prevent what would have been the biggest financial mistake of my entire life!
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Great to hear, thanks Jimmy!
I dont have any other experience
I dont have any other experience. But this gave me a full picture of what will happen in a bad situation.
This changed my view and I dropped the contract and decided not to move forward with strata properties.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Thanks Nasibe. A key document for deciding whether to go ahead, negotiate or pull out of the purchase if it doesnt work with your budget and risk profile. Appreciate the review.
I ordered a building and pest report at pretty short notice
I ordered a building and pest report on a property with only 1.5 weeks before the auction, and was pleasantly surprised at the speedy turnaround for such a thorough report. The quality of the report and analysis of the property gave us the confidence to bid - and successfully buy!
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Appreciate it Sam :)
Easy to use, effecient and cost effective.
Easy to use,. Efficient. Cost effective. Great service.
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Thanks for the review, Richard :)
This is a great service
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Appreciate the review, John.
Super happy
Smooth.. timely.. affordable.. value for money..got refund for report repurchase which was great
19. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Thanks Sabina! As far as we are aware, we are the only platform to offer a cash back model for consumers. We love seeing stories like this.
Very easy to use and a detailed report…
Very easy to use and a detailed report explained well in non builder terms for parts that I wouldn’t have otherwise understood
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Appreciate the review :)
Easy to use platform
Easy to use platform, helpful staff, have used multiple times.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Thanks for taking the time to review, Andrea :)
Great customer service
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
The team will love seeing this Emmanuel!
Total waste of money
Total waste of money. The report claims to provide essential information for buyers, but when you look at the content, you find it quite sketchy, useless and superficial. This is a scam and should be avoided.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Thank you for sharing your feedback, and we are sorry to hear you felt the report did not meet your expectations.
This 464-page strata report is compiled directly from the official records provided by the Owners Corporation and Strata Manager to ensure prospective buyers have visibility into the building's documented history. Its purpose is to present all available financial, maintenance, management, and recorded issue information to assist with your due diligence. Because inspectors are legally bound to reflect only the official records provided on the day, they cannot alter or create information if the building's internal record-keeping is limited. Having reviewed the report, there appears to be a lot of key information a buyer should know prior to making a purchase.
If there are specific sections of the report that you believe are unclear or did not provide the information you were expecting, we would appreciate the opportunity to review your concerns. Please contact our Customer Support team so we can assist further.
Critical AI generated misinformation
Critical misinformation- AI generated completely made up numbers of expenditure and planned expenditure which would have been very off putting to potential buyers. Also full strata role - contact details of all owners published which must breach privacy laws
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Hi Jennifer,
Thank you for your feedback. We're sorry to hear you were dissatisfied with your experience.
We have discussed this with the inspector, and your query was reviewed by the inspector at the time, and the report was confirmed by them as accurately reflecting the documentation provided by the strata manager at the time of inspection.
From your correspondence with the inspector, the report does not assess or validate the commercial reasonableness of estimates provided by third-party contractors.
If you would like the matter reviewed further, please contact our support team with the property details and we will be happy to assist.
Kind regards,
The Before You Buy Team
Bad experience
Promoted through realestate.com.au to recieve a discount if multiple people buy the building inspection. I purchased the building inspection and so did others after me. I did not receive the partial refund. I had to contact the company multiple times before I received the refund.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Hi Mildred,
Thanks for sharing the feedback although it is not how we operate. For new reports ordered by consumers, as soon as the report is closed out we action the cash back. We have been unable to find an order of a building and pest inspection report under the name "Mildred" in our system. Can you please send through a property address for the report you ordered to support@beforeyoubuy.com.au and we can investigate? Thanks
Unprofessional
Unprofessional, Outdated Reports & Unauthorised Charges – Avoid This Company
I recently used this company for a property inspection. The reports provided were out of date and superseded, which made them completely useless for my needs. After I explicitly told them the case was closed and that no further payments were authorised, they still went ahead and deducted money from my account without permission.
This is completely unacceptable. I had cancelled any direct debit authority, yet they took the funds anyway. This feels like theft and flagrant disregard for customer instructions. I have demanded a full refund and will be escalating this to NSW Fair Trading if it is not resolved immediately.
Extremely poor customer service, outdated work, and questionable business ethics. I would not recommend them to anyone. Be very careful before dealing with this company — double-check everything and don’t assume they’ll respect your instructions or provide current reports.
To clarify the timeline:
The original inspection was carried out on 28 July. Although I purchased the report on 10 September, it had a validity period of 90 days and therefore expired on 26 October.
A second inspection was subsequently carried out on 28 October. This new inspection superseded the original report, rendering all information in the first report irrelevant. As a result, the information contained in the original (expired) report was not used and could not be relied upon in my assistance with our due diligence.
Any terms and conditions I agreed to when purchasing the report cannot reasonably extend to paying a second fee for an expired, superseded document that provided no value at the time of purchase. I reject any such interpretation.
7. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beforeyoubuy
Thank you for your feedback.
As discussed, the report you purchased was completed on 28 July 2025 and purchased on 10 September 2025. For this inspector, the report remains valid for 90 days from the inspection date, meaning the report was still within its validity period at the time of purchase and available to assist with your due diligence.
To be clear, our system does not permit the sale of expired reports, so only reports within their validity period can be purchased and downloaded.
Regarding the additional charge, this was not an unauthorised direct debit. You are unable to purchase the report without accepting this charge. This allows a shared cost model with a low upfront cost, like the other report you purchased from us at a steep discount for only $89 on a property you did not end up purchasing. Once the successful payment charge is made, the report is then transferred into their name and relied upon after purchase. To be clear, once the report is in your name, there is no expiry period for that report, so you can rely on it if required to make a claim against the inspector.
Please contact our support team if you would like further clarification.
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