Beauty Queens Cosmetics Arvostelua 

Seems to be a scam. Haven't emailed me back or messaged me back on the 'shop' app. Waiting for 14days no contact to get a refund through my bank. The status hasn't changed since they accepted the order

Ordered something which said 48 Royal Mail tracked so you’d expect it in 2 days yes? Well a week went by and I still hadn’t received it. Emailed and emailed them, messaged them on instagram to finally get a reply days later just telling me it was out of stock and they had one similar. I said I don’t want one similar, I want what I ordered and if not then I want a refund. Well guess what, no reply and no refund. Absolute joke

Ordered items, heard absolutely nothing. Chased it up twice, again nothing.
Eventually received 1 item. In fairness they refunded the missing item and part of the postage.
I wouldn't recommend using them. There are so many credible online stores, you don't need to waste your time and money on a company that won't provide a service.

This is the second time I’ve purchased…
This is the second time I’ve purchased from this company. The first time I didn’t believe the reviews but they proved to be true and again a few days ago by accident. The name of the company seemed different.
Imagine ordering products you desperately want only for them to take the money then ignore your emails and WhatsApp messages and not even send the items out.
Untrustworthy company!

Only when I mentioned I will be reporting them to trading standards did they respond.

I am in the process of filing claim because this is beyond unacceptable.

If you value your time do not buy from these people and if you do use PayPal so you can get an immediate refund.

PayPal are now well aware of this company they don’t bother wasting time they just refund.

Ash did my nose and it was such a nice service☺️ nice employees and place, will recommend heavily

I got my septum pierced here along with others and it was a pleasant experience, highly recommend

Two weeks after placing the order no product. No answer on the phone and do not respond to emails.

Use this company at your peril. Ordered 8 items and paid for the items via PayPal. Then received an email to say that 7 of the items were not in stock and offering an alternative for the 8th item which I did not want. Requested a refund and basically got fobbed off. Raised dispute via PayPal and was finally received a refund but not for the postage fee which the company are still fobbing me off on. Dispute ongoing. Would have given no stars but not an option!!

Terrible company.
Ordered body cream from them, they did not send me all that i ordered, sent them photos of order received and the waybill as proof, and request for refund and up till now they have not refunded my money even when they promised they will.
It is getting to 2 months now.
Their customer focus and communication is very poor.
May i request that you refund my money.

It’s a cute glittery/ holographic gloss but definitely wears off very fast! I put matte on underneath and it took everything off! Used just the gloss without anything until and still came off within a hour

Scam
Products not available on website and money not refunded after contacting seller

Je word er altijd supergoed geholpen,
En altijd even een praatje,
Kom er graag,
Hele fijne dames die helpen.

For the second time I’ve been refunded after items on the website are not available.

Made an order 3 days ago and asked to cancel it. No one replied. Messaged the day after and tried to call. No reply. Messaged them again today no reply. Should have read trustpilot review before ordering with them. Paid for 1-2 days delivery and haven’t gotten anything. Currently asking my bank to get my money back.

Firstly I was charged a delivery fee, even after entering code FREE40 which appears on their homepage and states free delivery over £40 (I spent 90). After emailing them twice, I was ignored.

When I finally received my order, it was short 3 packs of hair. I, again, emailed them advising they had ignored my previous emails and that my order was short. And AGAIN email ignored. They refunded me for the 3 packs (so they knew exactly what they hadn't sent me and I didn't tell them).

0 customer service, don't waste your time or money

Very satisfied with product! Buttery & love the smell! I got the cotton candy & Caribbean dream. I did receive my order in the time frame that is stated. I will order again.

Product out of stock. Seems to be a recurring problem. Poor communication

Ordered goods paid for next day delivery. 3 days later no goods so just rang to chase order and was told no stock so an refund would be issued. Absolutely fuming as no contact from the supplier to let me know I wouldn't receive the goods I've had to chase the order. Get a feeling that a refund wouldn't be issued if I'd not chased it. Now left with having to cancel my appointment and try to find the items elsewhere... disgusting service...avoid like the plague. Complete waste of time.

I visited Beauty Queen Cosmetics on Dudley Road Birmingham today. I wanted some 16 inch weave. The staff on the till said “ I can do it for £36.99p”, and he rung it ip on the till…I asked if they had another one, so I thought I would buy 2, when the staff returned back to the till he wanted to charge me £44.99p each…! I questioned him and he said he had mot charged me enough! I said I would take the one then at the price he had rung up. He refused, I stated he had made a legally binding transaction of £36.99p for the one weave. He still refused to let me have it for the price he quoted and was about to take payment. I informed he even if the price was higher he had made a legally binding contract, he agreed he was breaking the law, but dud not care…! The Law states if a item shows a price or you are told a price and payment to happen, the seller must honour that price. They appear to not care about the Law and if a mistake had happened that is not the customers fault. So it appears this shop is above the Law….!