Good quality gifts well presented With out costing the earth. Prompt delivery. Been up dated on despatch and time slot delivery. First time ordering and re did another order Just to see they were g... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Good prices for genuine products. Fast delivery via Royal Mail, usually which is a reliable delivery partner. I have used this website about 4 times now and I haven’t had a problem once. I would highl... Näytä lisää
Ordered a Chloe gift scent (perfume and body wash). Arrived a day late which wasn’t an issue. However, the Chloe box wasn’t plastic sealed which I thought odd. When my partner opened it for her 40th b... Näytä lisää
Wife's favourite perfume so price was extremely favourable without the extra bonus of the gift pack. High Street retailers were offering just the perfume at considerably more cost. Delivery was fas... Näytä lisää
Yrityksen tiedot
- Kosmetiikkatuotteiden toimittaja
- ja myös
- Hiustuotemyymälä
- Kemikalio
- Kosmetiikan tukkumyynti
- Kosmetiikka ja hajuvedet
Yrityksen kirjoittama
Beauty Scent is a UK based online fragrance retailer, formed in 2020 with a mission to make premium fragrances, Haircare & Skincare more accessible, affordable, and easy to shop online. We are proudly owned and backed by one of the UK’s leading fragrance distributors, with over 30 years of experience supplying authentic perfumes and aftershaves across the industry. This long standing heritage gives us the knowledge, sourcing network, and expertise to offer customers a trusted and reliable shopping experience. All of our customer service team is 100% human and we offer free UK standard delivery for all orders over £40. At Beauty Scent, we focus on genuine branded fragrances, haircare & skincare at competitive pricing, and fast, dependable delivery, helping customers find their favourite scents with confidence.
Yhteystiedot
Fragrance Quarters, 80 Mosley Road, Trafford Park, M17 1LE, Manchester, Yhdistynyt kuningaskunta
- 0161 541 8000
- customerservice@beauty-scent.co.uk
- www.beauty-scent.co.uk
4,0
Hyvä
460 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 14 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Avoid
Placed an order with this company for 2 perfume gift sets. Order was despatched extremely quickly so can't fault them there. Whether the items were any good or not I guess I will never know, as I did not receive them. Seems they were lost by Royal mail. Contacted customer services and received a response within a day or 2 advising me to wait 10 days.
After 10 days contacted them again was told they would investigate with royal mail and get back to me. That was the last I heard from them, despite me sending further emails requesting an update. I'm only glad I payed via PayPal so was able to request a refund through them, which was received instantly.
I love perfume and was hoping I'd found a new place to shop but unfortunately will be the 1st and last time using this company.
Terrible way to run a business.
Warned all my friends & family not to bother.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
First time ordering,item received the…
First time ordering,item received the next day!Amazing!
Will definitely shop again
Thank u!
27. marraskuuta 2025
Poor customer service
I ordered a perfume as a gift, and it arrived on time. However, the box was dirty and slightly torn, making it completely unsuitable to give as a present. I contacted Beauty Scent as soon as I opened the package. I was kept on hold for 43 minutes and eventually had to hang up the phone. I tried again on another day and waited for 30 minutes without getting through.
I then used their messaging service, where I was asked to send photographs of the damaged box, which I did. I received an email saying someone would get back to me, but two weeks later, despite following up, I am still awaiting a response. Their customer service is appalling.
28. marraskuuta 2025
Great service
Ordered a perfume gift set at a great price and used a code for free next day delivery.
The set arrived as promised in perfect condition. Great service, would highly recommend 👌 😊
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Avoid - fraudulent listing of items
It has now been 4 days since I have been chasing Beauty Scent to either send me the correct item or a refund. I managed to get through to their customer services line on one occasion (on other occasions was on hold for hours and no response!) and was told that they do not hold the item advertised and they are not sure why it is listed on their website - I paid £60 for this and instead they sent me a “travel kit” worth £37!! Absolutely shocking and clearly fraudulent advertising. This was a Christmas present and since I am travelling in a couple of days, I feel stuck with the situation. Please be aware - I will certainly not be using this company again.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Buy from somewhere else
Items not received and what was was damaged - no customer help at all.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Bought a moisturiser on offer
Bought a moisturiser on offer, postal costs were inexpensive and goods arrived quickly. Everything you want from and online shopping experience
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beauty-scent.co.uk
Thank you so much for the lovely 5-star review. We’re really pleased to hear you found a great offer, that delivery was inexpensive and fast, and that the whole online shopping experience felt smooth from start to finish.
We really appreciate you choosing Beauty-Scent and hope to look after your next order soon.
Warmest wishes,
Customer Care Team
Beauty-Scent
Vastaus yritykseltä Beauty-scent.co.uk
Hi Agnieszka,
Thank you so much for the 5 stars, we really appreciate your kind words and are delighted to hear you’re happy with your experience.
Thanks for supporting us, and we hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Quick delivery and good price
27. marraskuuta 2025
Vastaus yritykseltä Beauty-scent.co.uk
Hi Martyn,
Thanks so much for the 5 stars, really glad to hear you were happy with the quick delivery and the price.
We appreciate your support and hope to serve you again soon!
Warmest wishes,
Customer Care Team
Vastaus yritykseltä Beauty-scent.co.uk
Hi June,
Thank you so much for the lovely 5-star review! We’re really pleased to hear you were happy with the service and the speedy delivery.
We appreciate you choosing us and hope to look after your next order soon.
Warmest wishes,
Customer Care Team
Great Price and fast delivery
Great item price and speed of delivery excellent.
26. marraskuuta 2025
Vastaus yritykseltä Beauty-scent.co.uk
Hi Gary,
Thank you so much for the lovely 5-star review. We’re really glad to hear you were happy with the price and that your order arrived so quickly.
We appreciate you choosing Beauty-Scent and hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Beauty-Scent
The products arrived but are dirty and…
The products arrived but are dirty and marked. I purchased these for a gift. I've been on hold, so far, for over 2 hours today trying to get through to talk to someone to get the gifts returned ir replaced.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beauty-scent.co.uk
We’re really sorry to hear your order arrived marked, that’s not the standard we work to at Beauty-Scent, especially when items are being bought as gifts. We completely understand how frustrating this must be.
Our phone lines have been extremely busy and we apologise for the long wait you experienced. Please email us directly at customerservice@beauty-scent.co.uk
with your order number and a photo of the items, and we’ll arrange a replacement or return as a priority.
We want to put this right for you as quickly as possible, and we truly appreciate you giving us the chance to sort it.
Warm regards,
Customer Care Team
Beauty-Scent
FIRST CLASS PERFUMERY SHOPE.
I have not been let down since I started purchasing from you.very reliable.Any one can afford,Rich or poor. Open to everyone.
24. marraskuuta 2025
Vastaus yritykseltä Beauty-scent.co.uk
Hi Elizabeth,
Thank you so much for your wonderful 5-star review, it truly means a lot to us. We’re delighted to hear we’ve never let you down and that you find us reliable and accessible for everyone.
Our aim has always been to offer genuine fragrances at prices that make great scents available to all, so your words really hit home.
We appreciate your continued trust and look forward to looking after many more orders for you.
Warmest wishes,
Customer Care Team
Beauty Scent
I cannot get through to your phone…
I cannot get through to your phone lines?? I’ve tried non stop and emailed. I am not happy with my purchase. This is diabolical
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beauty-scent.co.uk
We’re really sorry to hear you’ve had trouble getting through to us, our phone lines have been extremely busy recently, and we completely understand how frustrating that must be when you need support.
We definitely want to sort this for you. Please email us directly at customerservice@beauty-scent.co.uk
with your order number and a quick note about the issue, and we’ll pick it up as a priority and make sure you’re looked after.
Thank you for bringing this to our attention, we’ll do everything we can to put it right.
Warm regards,
Customer Care Team
Beauty-Scent
Friendly customer service
Friendly customer service. They aim to provide the best products. I love how easy and straightforward it is to order and the site layout is clean, clear and a breeze to navigate.
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beauty-scent.co.uk
Hi Wanchay,
Thank you so much for the fantastic 5-star review, your feedback genuinely made our day. We’re really glad you found our team friendly, the site easy to use, and ordering nice and straightforward.
We work hard to offer great products and a smooth experience from start to finish, so it’s wonderful to hear that came through for you.
Thanks again for taking the time to share your experience, we hope to look after your next order soon.
Warmest wishes,
Customer Care Team
Beauty Scent
Top smellys and an easy order and…
Top smellys and an easy order and delivery 😀
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beauty-scent.co.uk
Hi Jonathan,
Thanks so much for the brilliant 5-star review, love your wording! Great to hear the top smellys landed smoothly and that ordering and delivery were nice and easy.
Really appreciate you choosing us, and we hope to keep you stocked up with favourites.
All the best,
Customer Care Team
Beauty Scent
Great product and price
Great products and prices, delivery is fast as well!
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beauty-scent.co.uk
Hi Nicholas,
Thank you so much for the lovely 5-star review, we’re really pleased to hear you're happy with your order, and the package arrived quickly.
Thanks again for taking the time to leave a review.
Warmest wishes,
Customer Care Team
Beauty-Scent
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