Beach Bum Arvostelua 

Need to be MUCH clearer about the no-returns policy on swimwear.

I don’t even consider this might be a problem. I’ve ordered lots of swimwear over the years and never been refused a return. This is utterly ludicrous!

The feel of the costume is lovely but the fit is terrible on me. I’m off to find out where I stand on my consumer rights to get my money back. I’m not at all happy .

Ordered two children s robes in July not received them nor response s to numerous emails

Ordered a swim suit 3 weeks ago, paid for 2-8 days USPS shipping... indicating to me it's coming from within the United States. Not so. It's been stuck somewhere in China the entire time. Doubting I'll ever receive it, and from what I'm reading here, it will likely be a big disappointment if I do. My vacation has already come and gone. Luckily I'm only out $50 or so. "Customer service" is a very cheerful and optimistic AI robot. The website looked legit- wish I had checked here first.

Where do I start? It's been 3 months now since I returned 2 outfits to Italy (!) for a refund. Still waiting & exchanging emails with Toya who keeps telling me to be patient. I'm done. I'm going to do a Credit Card Dispute. Awful, awful, awful!! Customer service is non-existent. Buyer beware - do not purchase from this "company".

This company needs to revise it's sizing and returns policies!! I am now £60 out of pocket. An expensive swimming costume with no returns on swimwear apparently.... I am furious, mostly at myself 🤬

Had a great experience with my Beachbum purchase. I also had to do an exchange as the medium was too big. I did have to pay from the return which was £9.99 I think but I was able to exchange rather than return and reorder. Was so simple and my new small was sent out once they received my item back. Super happy thanks Beachbum

Don't buy. The sizing is nothing like the pictures/ videos. My robe that my husband bought me (medium) is ginormous and looks truly awful, such that I will not be seen in public. I am 6 foot. It's not his fault, because he went by the images. They will not exchange / refund after 2 weeks, no question, no flexibility. Nasty, misleading company

My changing robe is of outstanding quality and the customer service fantastic. Penny went above and beyond with a kind thoughtful gesture.Even more special it was a birthday gift from my hubbie and arrived today on my birthday.
Can’t recommend this company and there products enough xx ☀️🫶☀️

I order three bikinis from a bikini store ( Beach bum) that said 10 day return to find out they don’t give returns on bikinis despite their being a protective bikini plastic pad. Every store accepts returns on bikinis even luxury brands. We all know we wear underwear to try them on and we wash them after purchase.
Horrible company. Don’t buy from them.

I ordered 3 robes for grandchildren and got the sizes wrong so returned and was refunded. Then reordered, one size was still wrong and one didn't like the colour so had to return and reorder yet again. Customer Services were absolutely brilliant 👏

DO NOT TRUST THIS COMPANY - very poor quality swimwear and terrible customer service. Bought a one piece off the shoulder swimsuit, the shoulder part was massive and cannot possibly stay up due to being way too wide.

Don't bother buying from here. They send you the item when you have to return it either to get a smaller size, a bigger size or something in general. They charge you £ 11 to send it back that's 11 pound wasted plus shipping

Although the quality isn’t the best, I got what I paid for. Both swimsuits fit perfectly and the delivery was quick. The company communicated responsively by email. I have no complaints!
Thank you!

Do not purchase from this store unless you want to be scammed.
The size does not correspond to the actual item and they don’t use actual product pictures. It’s a stolen image and bad fake product . I bought the tanned through swimsuit and it won’t fit a 5 year old child.

I placed an online order for a swimsuit. Within five minutes of placing the order, I emailed customer service and requested the order be cancelled. The company's cancellation policy states that "Cancellations must be made within 6 hours of order placement. Send us an email within 6 hours and let us know the reason why you wish to cancel your order". I received a reply to my email from TOYA from the company one minute later, stating they were "Getting in touch with the relevant department, and will get back to you asap". After three days of getting no response, I emailed again and the same representative replied stating "I did share your request to the relevant department and I will be back to you once I will get some updates". After 5 days of not getting an update, I emailed two more times and received no further replies. The company proceeded with shipping me the order after I requested it be cancelled. I've emailed the company by filling out their form link on their contact us page. I've emailed their info@ email address, filled out the company's return form requesting a cancellation for a complimentary return label for the product, direct messaged the company on their Instagram social media and have gotten no response.

V disappointed. Fell into the trap of discounted chinese fakes. I compared the suit received with the original I own in another color: cut of bra like all chinese - v flat in a large; description was copy pasted from original but cut is sloppy, bra straps are in two pieces, no tummy control panel, no net lining, material flimsy. No wonder they did not bother to also fake the original tag. DO NOT encourage these fakes.

I'm actually shocked to the see the poor reviews as my experience was nothing but great. I bought a dry robe, sizing was accurate, arrived very quickly and the robe itself is amazing. Heavy, fleeced, big pockets, waterproof.
I didn't return so can't comment on returns process.

Extremely disappointed with this store. The Seaside Colorblock Bikini’s fabric isn’t appropriate for a grown woman swim suit.
The top has no structure which makes it suitable only for very small breast.

Ordered a charcoal coat, when it came there was pulled threads and the colour was that of an eggplant - not charcoal.
Went to return, (which you have to pay for) and write multiple emails with proof of postage! And when you get the refund, you have to pay a £3 ‘restocking’ fee. Glad i sent it back, cheap. And to boot, the refund policy is that you send it back and it can not have any human or dog hair. How are you meant to try something on without a stray hair getting on there?!
Will never order from them again, and i can see now on the instagram that they MUST delete comments. Having over 10k subs but 1-2 comments per post?? Sus.
Returned and got a dryrobe

Second purchase and had to return, just to find out I need to pay postage £6 and also I’m being charged £3 restocking fee. Just lost nearly £10. Good bye and never again!
I emailed to complain and got totally ignored, then had the cheek to send me an email and ask me how Max did? Max did terribly bad!