I did a lot of research to buy my Kamado Joe and BBQs2u offered by far and and away the best deal I could find either offline or online. I paid less than £2k for a KJ that costs around £2.2k but I als... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Brilliant range at great prices from people who clearly know their BBQing! I bought my partner one of the Kamado Joes as a housewarming gift, and he was completely thrilled with the delivery and quali... Näytä lisää
I'm well used to Highland delivery surcharges but when I reached out in advance it was same free delivery, just slower - which is all we want up here. The communications were excellent for the... Näytä lisää
Paul was super helpful with answering enquiries about the Gozney oven we were interested in. He also went out of his way to ensure collection went smoothly. Excellent customer service all round and th... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
BBQs 2u sells and stocks Kamado Joe BBQs, Napoleon barbecues and Ooni Pizza Ovens as well as all the amazing Kamado Joe Accessories and Napoleon Accessories. We are passionate about barbecues and have a great deal grilling knowledge to share with our customers. Whether you want a Gas or Charcoal there is a BBQ for everybody!
Yhteystiedot
Yhdistynyt kuningaskunta
- info@bbqs2u.co.uk
- www.bbqs2u.co.uk
4,9
Erinomainen
631 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brilliant service
1. lokakuuta 2024
They dealt with an issue we had over…
They dealt with an issue we had over the delivery of the wrong items quickly and politly.
20. elokuuta 2024
It came on the day they said it would
It came on the day they said it would. Didn’t arrive late at night
20. elokuuta 2024
On time as usual
Always deliver within 2 or 3 days and everything to date has arrived in good condition. No reason to find fault. Keep up the good work.
14. elokuuta 2024
Product arrived within specified time…
Product arrived within specified time destitute being a non stock item...
5. elokuuta 2024
Not such a thing as next day delivery
I placed my order one Friday and it arrived the following Friday, not such a thing as following day delivery. When placing the order I asked specifically that if the Oven was going to be delivered in a pallet, that the pallet was taken away... thanks palletways.com now a have an unwanted pallet in front garden! the driver didn't want to take it away, because it was going to be bothering him the whole day!!
31. heinäkuuta 2024
Vastaus yritykseltä BBQs 2u
Thank you for your feedback, although this is very inaccurate, so we would like to put some context to it so it doesn’t unnecessarily influence new customers of our small family business.
When you placed your order the website advised you, with banners on every page, saying orders will be shipped on the Tuesday, the 30th July (due to a rare family long weekend away). So as per the scheduled we emailed you advising that on Tuesday we could ship via next day service for delivery on Wednesday 31st July, next day.
You responded to this email rejecting next day with “Thanks for your email. Unfortunately tomorrow is not a good day for me as I won't be around until about 4pm. Could you please schedule the delivery for Friday instead? Many thanks, Emilio”
So as you requested, we delivered your order on the Friday! Yet you’re complaining about this in your review.
Regarding the empty pallet, we never received any communications about your pallet query, so i’m not sure where that came from.
However, the delivery information we sent once we received your order stated that the pallet delivery company cannot take away pallets, this was in the same email you responded to (asking for Friday delivery). So you were fully aware of this and it was not a surprise. Lorry drivers have busy schedules and cannot wait for people to unpack pallets, every space on a lorry is allocated, so if it’s full of empty pallets they wont be able to deliver goods to customers. Which is why we mention this in our pre-delivery email.
I hope you enjoy your new Gozney Pizza Oven, thank you for your custom.
Good company to deal with
I bought the Gozney dome S1 pizza oven . I noticed after unpacking the oven that there were a couple of minor scratches and marks. I reached out to BBQs 2u , who responded really quickly and helped me to sort out the issue. Really pleased with the service and the oven is pretty good too😄
18. heinäkuuta 2024
Very fast delivery A⭐️
22. heinäkuuta 2024
Pre-ordered a limited edition pizza…
Pre-ordered a limited edition pizza oven. Was kept very informed as to the expected arrival time. Customer service and communication were brilliant
24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Brilliant delivery and product so happy
17. heinäkuuta 2024
Great customer experience
Great customer experience, was very quick to get back to me and happy to chat about options with no sales pressure. Clear they have a genuine passion for BBQ and providing great experience for customers.
10. heinäkuuta 2024
Absolutely pleased with the speed and…
Absolutely pleased with the speed and communication with this company
12. heinäkuuta 2024
Great BBQ excellent service , no cookbooks!
Great BBQ excellent service. No cookbook with it🤔
1. heinäkuuta 2024
Absolutely love my new barbecue…
Absolutely love my new barbecue delivered on time no hassle would recommend this company
1. heinäkuuta 2024
Had major issues with a bbq I bought…
Had major issues with a bbq I bought from them. The manufacturer told me I needed to speak to the seller to get a refund and the seller told me I can’t get a refund as it’s outside of their 14 day window. I’m now left with out a broken bbq that doesn’t work and down £600.
15. huhtikuuta 2024
Vastaus yritykseltä BBQs 2u
Hello Richard,
The manufacturer Masterbuilt has sent you replacement parts (as you mentioned in your email to us ), as your well within the Warranty period with them. You've since told us that this hasn't fixed the issue, I'm not sure if you've told Masterbuilt this as well? as now your opinion is the bbq is poorly designed.
We've only just got your Masterbuilt case number, which you sent an hour or so ago! Even so we are already actively working with Masterbuilt to correct this issue for you. So i'm not sure why you've written this review as its not entirely correct, as we are trying to help you.
Best regards,
The BBQs 2u Family.
Great customer service and help
Great customer service and help. Answered emails even though the store was closed.
12. kesäkuuta 2024
DPD messed up my order
DPD messed up my order
And BBQs 2 u
Resent the the next day no quibble
10. kesäkuuta 2024
Superb experience
Superb experience. Delivered quickly, packaged well and faultless communication.
Highly recommended!
12. kesäkuuta 2024
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