Barclaycard US Arvostelua 

Absolutely disappointed and livid about my terrible experience. I will be paying off my balance and then canceling my card because I have zero interest in doing anything with Barclays. I contacted customer service about sending a purchase to the incorrect address. I contacted them within less than 24 hours. The representative confirmed that we applied to get the order canceled and that I would be notified when it is approved. I then contacted them a day later to confirm it was submitted and he said it was and that it would be approved. It never was and the order was still delivered to the wrong address. I called customer service and asked for the charge to be disputed considering my efforts to get it cancelled and the lack of honesty from the representatives I dealt with. I just got a notification that the dispute was denied and it’s because I apparently “had the opportunity to return the items”. How would I have been able to do that??? It wasn’t even delivered to my house or an address that I even had access to. I would have just sucked it up and paid it if I didn’t make any effort to resolve the issue. But I put in so much effort just for this terrible company to slap me in the face. I am a college student who just ordered some clothes for my graduation ceremony and instead of paying $100 I now have to pay $200. I don’t have that type of money. This multi million dollar company sure does though.

NEVER consider having a card with them!
They “invite” you into applying through different channels like Priceline website, then they dig into your credit history leaving a damaging pull, and only THEN they tell you to mail a copy of your SSN card, photo ID and other highly personal docs to a wired PO Box address for “extra verification”. Calling them to inquire would not be helpful or just waste your time.
Brief - I’m glad my Barclays story ended not even having started!

Ive held a Barclays MC for close to 20 years. I’ve never missed a payment and pay a lot more than my minimum payment due. My card was up for renewal and I received a letter stating that my credit card was canceled! I called to inquire about this and was told I have no appeal? I said you do realize you stand to lose money from this practice. They don’t have any explanations or seem to care. Good Luck to your future

This is definitely the worst Bank I have ever dealt with. I got the JetBlue card. They wanted me to use it so I can reach my bonuses. I charge $10,000 they lock my card. I called to verified told him it wasn’t fraud sent them all the information they wanted a week later the account is still locked. I paid them in advance for all the charges. Call them after I paid and asked them why my account was still locked. I could not get a straight answer. I have perfect credit for the last 25 years. I have over 10 major credit cards and I owe less than 3% across all of them. I am what they call a perfect customer with not a single late payment in my history. This card has caused nothing but aggravation. I called them and told them I want them to refund my 499 yearly fee and close the card which they did and I could not be happier will give my business to a more capable bank.

All I wanted was to change my "Secure Pass" info from my E-Mail info to my phone number instead. { I was having problems with my E-Mail account ). After talking to someone who I could hardly understand, and spending @ 20-30 minutes looking for someone to solve my problem, I just gave up. This was just a P>O>S> waste of my time. I will be so glad to finish paying off this card balance so I can shred my Barclay card.

The worst customer service. Dispute resolution is a clown circus. They can’t get their story straight and provide ZERO support for bad purchases. Had them for years for zero foreign transaction fees but am now done with them. RUN AWAY quickly.

I opened an account a few weeks while shopping. After I received my card I was wondering if I were to receive email notifications. I called. They are rude, unprofessional and outrageous...I stated my concern and they wanted me to verify all over again the same repetitive information. My email was not the one on file. I had a huge issue with this because sensitive information is shared. After 7 calls in two days spamming iver 10 hours my card is locked and I am on the fraud list and with explanations.I have had nothing but trouble with these people. I will pay my 280 bucks and be do e with them...i would not suggest this bank.

0% interest offer was mailed to me as a current customer. Processed the offer on the app. Barclay cancelled the transfer without cause. They stated I could request again after 7-10 business days when it would be cleared off my account, BUT the second request had to be processed before the deadline which is not possible. Barclay gave me three different reasons and three different dates of cancellation. HORRIBLE CUSTOMER SERVICE and competency.

Without a doubt the worst bank card ever. At the start all was good, got my card start using it no problem then I did a large purchase which they declined no problem understandable actually, so I called them confirmed I was the purchaser which they approved and told me to put it through again, it declined again whilst they were on the phone. They told me to put it through a total of 5 times before it actually was approved..thank God I thought. I paid off my the balance before the statement came in. Tried booking a flight on Jet Blue the card was denied for fraudulent activity...hmm strange I thought. After calling they told me it I need to send 3 pieces of identification which has been done and now BARCLAYS HAVE LOST ALL THAT DOCUMENTATION the fraud funnily enough I've just found out was related to the 5 attempts their rep told me to keep trying.
All I need to do is close the accounts but that can't be done because yes theres still a hold on my account.
So I honestly I say to anyone do not use Barclays bank card its not worth the hassle.

They received one star becasue zero isn't possible. I got the card becasue I want to start flying Breeze airlines and get points to apply for future airfair. After applying with excellent credit and receiving my card with a generous credit limit, I moved all my monthly bills to the Barclays/Breeze card and racked up about 1/5 my total credit limit in charges in a few days....Not a big deal as I pay off my balance every month if not sooner...Barclays thought otherwise though as they locked my card and wont unlock it until I send identity proving documents...it's been almost 20 days since I sent the documents and it's still locked. Ridiculous and absurd! I've never had anything close to the poor experience I've had with Barclays thus far.

Terrible customer service and a huge waste of time. Can't make any purchases without being flagged for fraud which simply makes the card unusable.

I called to find out why Barkley has been taking automatic payments for my credit card for the last 13 months since I haven’t had a balance on that card in over two years they were hateful and unhelpful… When I asked for a manager, they would not put a manager on… I would think if my ratings were as low as theirs I would be doing something about it to ensure that customers get a good experience… I will be canceling my Old Navy credit cards because of their use of this credit card service

I used my credit card for a hotel stay on May 16th, I had a reservation for 133.80 and upon check in the hotel changed the amount to 203.23. I disputed sent in my documents showing my reservation of 133.80 and they agreed and credited my account 69.43 but then the hotel sent in theirs and Barclay sided with the hotel and refused my claim and recharged my account.

I have the Wydam rewards card I’ve had four many years also one instance of false promises I booked in Manchester new Hampshire super eight Wydam reward wanted 3000 point plus remaining balance total about 75.00 points I booked through booking .com 80.00 crazy you want three thousand points plus 75.00 booked for August 14 th your points are crazy not worth the having the card gold member would vise looking at other spots than using your points and would not get there credit card don’t make the mistake

Barclays is the worst credit card company. They clearly use an algorythem to review credit which is completely useless.

Worst credit card!!
I had a charge of an item that I never received for $900.
I contacted Barclays to reverse the charges and they told me to wait until the next billing cycle to call them to make sure that I didnt receive it...Well I waited and filed a dispute and they told me that they couldn't help me because the transaction already went through!!
Then they lowered my card limit from $1000 to $600 out of the blue!!!!!
Im closing this terrible credit card!!
Buyer Beware!!

I opened a Barclays GM Rewards cc on 9/30/25 with a 0% interest promotion for 9 months.  Before receiving the physical card in the mail, I needed to make a large purchase, so I called to see if I could use the 0% interest with the temporary card number in order to spread the cost out over 9 months.   I decided to call and verify because the info I found online about the card sounded different than all other 0% interest promotions I had previously used.

I called and was connected to a foreign call center customer service rep from Barclays who gave me misinformation and reassured me the 0% interest was for any purchase for the first 9 months, not just GM related purchases. I asked her to verify this twice. After the representative confidently reassured me "not to worry", I was confident that I could use this credit card like my normal cards and would have 9 months of 0% interest for all my purchases.

Once I received the physical Barclays card in the mail, I set up paperless billing and auto pay to pay the minimum since I knew I had 9 months at 0% interest based on the representative's confirmation from my call. Five months go by and I happen to check purchases on this promotional card, and to my shock and horror, I discovered that I had been getting charged with huge interest charges since the first month that I started using the card!

Once I realized this, I called on 3/17/26 and spoke to another call center customer service agent. I explained how the last representative reassured me that I had 9 months of 0% interest for all purchases. She offered to escalate my concern. After back and forth attempts I was eventually able to speak to a senior manager who claimed that she reviewed my original call, confirmed that the Barclay's rep DID falsely reassure me that I wouldn't be charged interest and that she gave me incorrect information after I asked her twice to confirm.  The senior Manager said despite the error on the part of their representative, she was not willing to remove the interest charges and help me beyond a $200 credit. Ultimately, $1069.42 in interest fees have been charged.

Barclays, a $100 Billion dollar financial company,  proved to me that they lack empathy, remorse, and ethical integrity.  Based on this terrible personal experience, I will never recommend anyone open or use a Barclay's GM Rewards Mastercard.

I informed each manager during each conversation that I had, that I was going to report this unfair and unjust treatment to the Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), My FL state Attorney General James Uthmeier, and I will document my negative and unfair experience online through Google, Yelp, any and all social media and review platforms available to me.  I have already begun this process and will see it through to completion.

The people who can make a difference at Barclays probably won't care about my situation. They probably won't care that despite my due diligence in checking with their customer service prior to using the card, I still was mislead and charged. If they are like their customer service senior managers, they will go through the process so that my complaints get closed, but I doubt they personally care that I shouldn't have to pay $1000 in interest fees.  It's a $100 Billion company, with Multimillionaire executives, who profit off their greed, I doubt they care about "you and me".

My only hope is that maybe a customer like myself, who takes the time to read this account of my personal experience, will hopefully save themselves some grief and expense by not making the same mistake of trusting Barclays Bank of Delaware/GM Rewards Mastercard.

These are the worst company and credit cards in the history of credit cards. They let scammers keep the money they scam you out of even though you submit everything they ask for as proof. All 3 cards I had that had the name barclays on it went flying from my hand into the sewer after they went thru the shredder.

I paid two large accounts off (over 25k). I have never been late in over 12 years on either card. After I paid the accounts, they cut my credit limit down to slightly below the small balance on one card, so it also reported me as over limit! I am in process of buying a home. My bank says this is going to screw up my credit score as it is showing it as maxed out. Probably lost the house. They could clearly see I was buying a house.
There was no good reason to do this!

I had an incredibly frustrating experience with Barclaycard that cost me a promotional balance transfer offer through no fault of my own.

On July 13, I initiated an $8,483.11 balance transfer online. The next day, their Fraud Department called, but left no voicemail. When I returned the call, I verified the transaction was legitimate and was told Barclaycard had already cancelled it. I was instructed to simply log back in and submit it again.

The problem? Their website still displayed the balance transfer offer, but when I clicked it, it claimed there were no offers available. Customer Service repeatedly insisted there were no offers on my account, despite their own website showing otherwise. Multiple representatives and a supervisor were unable to help, and when I asked to speak with someone who could actually resolve the issue, I was told I'd have to wait 2–4 days for a callback.

Unfortunately, the promotional offer expired that same day, making the callback completely meaningless.

I have screenshots, complete with timestamps, showing the offer was still displayed immediately after I spoke with their representatives. Rather than honoring a balance transfer I initiated before the deadline, Barclaycard cancelled it internally and then prevented me from resubmitting it.

The lack of communication, contradictory information, and inability of customer service to resolve an issue caused entirely by Barclaycard has been extremely disappointing. I expected much better.