Barclaycard US Arvostelua 

Never use a Barclays Credit Card. I don't think they hire any people. You can't talk to someone when you call, and you can't message anyone directly. I cancelled my card and they are still billing me $99 a year for the card I can't even use. I finally wrote a letter to Delaware office, but I HATE them.

Why can’t I give zero stars
This JetBlue Barclays us combo is a disaster
The CS circle JRK should be one of Dante’s circles of hell
I was given 2 jet blue plus accounts and could only access one and like many others didn’t know I was given 2 seperate accounts of same product . Then it was closed and got a charge off I paid the charge odd and all the fees interest soon as I was given the statements and they refuse to delete the charge off they will not even give me proof I paid in full .
One day They will look back and think wow we shoudk have done that he was relentless .
Idk my next move I gathering stories now and making video content to show the nature of company . Just look at the fraud they had to pay on between Morgan back sec and oversold issues and seems all in last 5-7 years
There s more has to be share with me !!

I have done business with a large number of banks over my lifetime, and I have had many different credit cards. None has been more frustrating than BarclaycardUS.

1. I cannot log into my account without getting a code sent to my email. I am NOT interested in this step, but they refuse to let me log in with just my password. My time is precious to me. I do not want to leave the tab I am on and open another tab to find an email to get a code and then go back to the first tab to plug in the code just to log into my account. Consequently, I VERY RARELY use their website for this reason ALONE.

2. I earn points with purchases. I have 339 points at the moment. I logged into my account but could not find any way to put those points toward a statement credit or send them to a bank account. All BarclaycardUS wants you to do is put them on a gift card for some other business. WHY???? They must get a kickback. Otherwise, it would be very easy to have the points applied to your statement or the money sent to your bank.

3. To my astonishment, 339 points equal a pittance of $3.39. Yes, you read that correctly. I could not buy a senior coffee and a Big Mac with $3.39, yet that is all I have earned after spending hundreds with my Barclaycard. Every other card I use pays a lot more back.

4. I cannot look at my statements on BarclaycardUS's website. They want me to download Adobe Reader and then download my statements. I normally am happy to wait for my statement to come in the mail, but tonight, I wanted to check on charges before my paper statement arrived, so I had to go through the two step verification misery just to log into my account and then I could not even look at my statement. I also could not get my points applied to my statement, so I had to bell Barclay customer service.

5. I HATE speaking to any company anymore because of the automated systems with their endless tiers, and now with AI talking to me. I do NOT want to talk to a computer. I had to fight to get to a person. This is true of most companies now, not just BarclaycardUS of course.

6. I finally reached Darryl. I expressed my aggravation over the two step verification, the fact that I could not look at my statement and was asked to download Adobe Reader; and, that I could not find a link to send my points to my statement as a credit.

Darryl could NOT understand that what I expressed about logging into the account, the need to download Adobe, etc., was simply my FEEDBACK about my dissatisfaction with their website. So, he then tried to talk me into going "paperless." I stopped him or tried to stop him immediately. I kept saying NO!!!! I DO NOT WANT TO GO PAPERLESS!!!! STOP!!!! NOTHING YOU CAN SAY WILL CHANGE MY MIND!!!! I WANT MY PAPER STATEMENTS!!!!

He would NOT stop talking about paperless statements, and continued to talk over me until I finally became so angry that I yelled "I AM NOT INTERESTED IN THIS SHIT!!!!! SHUT UP!!!" Then, after 17 minutes into this miserable conversation, he said he was hanging up the phone because I said "shit." He never did grasp what the call was about.

The call was about (a) how miserable it is to use their website; (b) how I will never download Adobe; and, because of that fact my endless reaffirmations that (c) I will never go paperless. What I wanted to accomplish was to apply the 339 points to my debt. By the time I hung up, we still had not done that.

Every time I speak to Barclay's it is like this. They do NOT listen, and they do not seem to even UNDERSTAND what I say. Consequently, from now on BarclaycardUS will receive very little business from me. There are other cards that do not force me to use two step verification to sign into my account. They do not make it difficult to view a statement ON THE WEBSITE. They do not ask me to download Adobe or any other programme. They give me far more credit back on my purchases. Their customer service people seem to understand what I say if I do call them for some reason. BarclaycardUS just fails on every score.

Speaking of failing on every score, they even fail with the statements. The print on their statements has been very weak and washed out not just for a couple of months but for the last several YEARS. I have to strain to see what is printed on their statements. It looks like their printer definitely needs toner!! I have reported this to them many times. It has never registered with them either.

The upshot, as I said, is that I will not be using their website if I can possibly help it, and from now on, I will use their card very, very sparingly. I will use it just to keep the credit line open, but that is all. BarclaycardUS is backwards, 50 years out of date aside from their stupid AI and automated system. Even their statements's print is so weak that you can barely read it.

Do yourself a favour. If you want a credit care, there are many, many others you can use that are better than BarclayUS.

Compared with all the cards I use, Barclay has the worst fraud alert, meaning that it suspend your card for very little rationale. And I have 700+ FICO score

First they suspend my new credit card for no reasons. Then they asked me for a bunch of documents which I complied. Then they said they have problems with each of these documents because the copies are too dark to read (it's not) or the tax form is unsigned (it is a turbotax form which was electronically signed).
I have had tons of credit card but I have never dealt with one with such unnecessary bureaucracy.

A few weeks ago, I was late for a payment for the first time in 10 years. I figured I had 30 days to catch up which is what they tell you to become current. Nothing should have happened, but they dropped my credit limit by $15,000!!!! They just basically took a sledgehammer to my credit and all I did was miss one payment!!! THIS COMPANY SUCKS!!!!! DO NOT USE THEM!!!!

What a horrible customer service experience. All I tried to do was add my Jet Blue credit card to my iPhone wallet. A fraud alert went on my account, I called customer service and went through 20 minutes of hell before I hung up the phone in frustration. I am canceling my card; if they don't want me to use it and put me through that hell, I won't use it.

Horrible company, worse than Synchrony, which is saying something. I am a longtime Banana Republic member, first tier category. Barclays placed a fraud alert on my account and cancelled an order, and yet let another charge go through, so getting that sorted was really hard. Spent an hour on the phone and it's still not fixed. Avoid this company, especially the Banana Republic card.

To start out decent card but then every year got worst. Been a card holder for almost 20 years, bill always paid in full. About the last handful of years constant fraud on card, not just once but multiple times a year. This meant constantly having to get new cards. Here recently sent us over the top and will be canceling our cards. DO NOT, I REPEAT DO NOT waster your time like we have been

I wanted a Wyndham credit card, but its impossible to apply to get one. I had to physically mail in utility bill, SSN card pics and Drivers license pics. Then they got them and said my pics werent acceptable when i called them on phone. I asked why and they said they dont know. I asked what can i do, and they said they dont know. I just canceled my application. Their service is pre-internet and mobile phone era. It's crazy.

This is by far the worst credit card company i have ever worked with. The people that answer the phone on the customer service line lack any intelligence and tell you lies that they have clearly been trained to tell. it's amazing they are even in business. I have had one of their cards for a store I shop at for over 10 years. Barclays bank never ceases to amaze me with their unethical practices. I can not figure out why the store doesn't find a different bank to manager their credit cards. It must be the kick back the store gets from Barclays unethical practices that keep them tied to the Barclays.

We were overcharged by a taxi driver in Paris. The correct amount should’ve been nine euros, but the bill came through for €900. We contacted Barclay and put in a dispute. They investigated and came back with information that we had touched using contactless payment and therefore we had to pay the €900. Interestingly, the proof that the company gave them for the bill demonstrated that it was for somebody else, it was a six day rental instead of a six minute rental, it didn’t have our name on it, it didn’t have our signature on the receipt. This was from their own investigation department and yet they still said that because we had used the contactless payment and touched the card to the reader that we were responsible for the €900. We asked them to reopen the case, sending back their own information showing that it was not our charge and they once again said no you had touched using the contactless payment for the amount and so you have to pay the €900. Now they have said that because it’s been settled, the dispute has been archived and they don’t even want to reopen it for us. So we are very unhappy with the service that we have been getting from Barclay because it really hasn’t been much service. We really do not understand how they can have their own department find the evidence that shows it wasn’t our charge and yet still say that we have to pay for it.

I would like to go e ZERO stars. I have been a long time customer of Barclays. I have been in good standing making 3 times the payment using the card regularly despite high interest rate. I never even complained about the interest rate going up and up. I go to use my card today as I use this card regularly and it was DECLINED. I panicked my blood pressure went through the roof and I had a panic attack before I could even call them thinking omg someone hacked and maxed my card (my balance was under $300 with a limit of over 2k. I called in an absolute panic and they said oh it looks like your card was closed two days ago. Ummm I didn't close it. Why was it closed. They gave me vague answers about high balances on other cards or something. I was in great standing with them. To do that to a loyal customer they have had for many many years is unethical and the blindside was absolutely unprofessional. I now have learned this kind of blindside thing is the norm with them. How humiliating to get to a register to pay and have your card decline. You heart racing thinking omg it finally happened someone got my card info and used it. What a crooked ass company
DO NOT DO NOT DO NOT ACCEPT A CREDIT CARD WITH BARCLAYS AS THE BANK. .IF YOU HAVE... CANCEL IT AND FIND A DIFFERENT CARD WITH A DIFFERENT BANK. I needed that card and to have something like this happen unexpectedly with no warning and no firm reasoning is just wrong.DO NOT ACCEPT A CREDIT CARD WITH BARCLAYS AS THE BANK. I will make it my mission to share this info to help others avoid it.

Worst company and incompetent!!! I disputed a transaction and provided evidence that I was due a refund. The company closed my case without trying to get the money back from the vendor on my behalf. I even escalated to the presidents office and still no results! Don’t ever get a credit card from Barclays!!!!!!!!!!

Worst Card Ever. They don't give you credit when you pay your account, in full, online. They put a hold on your payment for up to a week and decline your purchases till some undetermined date. Going to use my points and cancel this card ASAP.

Barclays is the worst. Because there was a possible fraud when i tried to use on priceline. Called to unlock since I’m primary . They need to call the number on file to ensure it’s me, which i no longer have. Couldn’t update after a change in phone number as the app also locked me out. Have to send in documents- ssc dl utility bill in my name( which is not it’s in husbands name) passport (don’t have one) bank statement. Send both fax and priority mail. Still not good enough because the seal on ssc and dl is faint.
Been over a 9weeks after resending.
Btw. Their time is eastern time. Asked to close the account again you need to send the acceptable documents. Well guess not gonna use the card ever again

If I could provide a negative zero I would. I tried booking a trip on the Jetblue app last year and there seemed to be something wrong with application and indicated for me to contact a live representative to finish my booking. I booked the trip with a rep. and later found out that I was charged a $25 fee when I called Barclay to address the situation, a rep stated that I had to pay although the application was down and was extremely rude and went back and forth with me. This is unfair to a customer and its poor customer service.
A current incident regarding a charge dispute claim. My claim was apparently closed because I missed a phone call. I hardly pick up unknown calls because of scam calls and no one left me a message. This is so unprofessional and I will definitely close my account and go with a another CC that offers flyer miles.

Poor Experience After Being a Long-Time Customer
I’ve been a long-time customer of this bank and expected better treatment from a company I’ve trusted with my credit for years. Unfortunately, my experience with their credit card has been very disappointing.

Consumers should be cautious when using this bank’s credit card. In my experience, they can significantly reduce your credit limit, leaving you with very little available credit and potentially making the card appear nearly maxed out—even when you have been responsibly managing the account.

This kind of credit-limit reduction can have a serious impact on your credit utilization and overall credit profile. Long-time customers should not assume that years of loyalty will protect them from sudden changes to their available credit.

My advice: be careful, monitor your credit limit closely, and don’t rely on this card as your only source of available credit.

Are they trying to get rid of customers? I have used Barclaycard for years. Recently. due to a disputed transaction they requested I send them copies of my passport, drivers license and social security card in order to reinstate my now blocked account. I did, hard copy by mail from high resolution scans. They refused to accept them, saying they were illegible. After an hour talking to people at Barclays, all of whom sounded like robots and actually sort of were because none of them had the actual power to fix this and were apparently totally beholden to a security policy that blocked them from interacting with me as a customer. I gave them all the info they would need to verify who I am, mother's maiden name, address history. They already have my voice from voice recognition tech. So goodbye Barclays. Probably a good thing except unfortunately I will lose my accumulated miles.

I would rate zero if possible. Very frustrating first experience with Barclays and the Carnival Rewards Mastercard. I was approved for a 4,500 dollar credit limit, received and activated the card, and on that same day went to Sam's Club to use it for the first time. I tried to make a 611 dollar purchase, but the card was declined. I called Barclays and spoke with two representatives. The first said the hold had been lifted and told me to try again, but it was still declined. The whole situation wasted about two hours of my day and was embarrassing at checkout. I was then told I need to provide additional documentation, including a faxed copy of my driver's license. Until I provide that, the card remains on hold and is essentially unusable. I've had other credit cards over the years, and never had to send documentation just to use a newly issued card. One of the main reasons I got this card was for the rewards and Carnival stars. I was trying to work toward the 50,000 point signup bonus by spending 1,000 dollars in the first 90 days. Because the card was declined, I couldn't make the purchase or earn the rewards and stars I was trying to work toward. Very disappointing first experience with Barclays.