Bank Al Habib Limited Arvostelua 

Operation manager give us respect, assisted us out of the box,

Kind regards

This bank service is too bad to be honest , specially for villagers (like innocent people)
Because whenever they see a innocent person from village ,the employees of this pathetic bank always kept some of the money for their pocket
i sent my father yesterday to pay my university fee ,and they took the money , pay my fee and didn't give my father the full outstanding amount (remaining money)
I share recent incident , but such thing happens always in this bank

Pathetic services.unnessary complications in the system.when visit bank said it help line problem.call tohelpline they said kindly visitbank.worstbank.

Pathetic service by bank al habib in al banks very slow service pathetic

I am here for pay school till 9am and system is down but branch manager said that system is down overall branches means whole karachi.
Their infra is very outdated now the time 10.50 and the still down

Extremely Disappointing Banking Experience

I have had nothing but frustration with Bank Al Habib. Their net banking system is outdated, slow, and unreliable—half the time, it doesn’t work properly. The mobile app feels like it's from a decade ago, full of glitches and poorly designed.

The helpline is an absolute disaster. Long wait times, unhelpful staff, and no real solutions to problems. Instead of resolving issues, they keep redirecting you, making banking an exhausting experience.

To top it off, their policies are structured like they are the "best bank" in the pakistan, but in reality, they are the worst when it comes to customer service and digital banking. If you want efficiency and modern banking, stay away from Bank Al Habib.

Would never recommend this bank to anyone!

3 years experience and got very helpful customer services and friendly environment

I’m highly disappointed with the Bank Al Habib app. Despite

Its brings you in your knowledge that Very slow tortilla System Cash Counter are toooo slow to Handle the customers actively i come to Bank at 10:55 Hrs with Token number 27 and serving was 18 and after 37 Minutes my number came Cash person was Doing Nashata amazing please look into this and facilitate the Walk-in customer on priority.

I’m highly disappointed with the Bank Al Habib app. Despite successfully logging in, I can’t access my account. The app immediately directs me to perform biometric verification, but it gets stuck on that screen, making it impossible to proceed.

My funds are essentially locked due to this faulty app. If online banking isn’t supported properly, just inform users so we can make alternative arrangements. As it stands, it feels like I have no choice but to visit the bank in person to withdraw my funds. This is extremely frustrating and needs urgent attention.

Today is 27 November 2024. Since 17 November I called 5 times to customer services to unlock my account. Every times they had noted my international phone with a promise that the Rep. Will give me a call to do the job. I spent lot of money making these call and waiting time. But never the rep. Called me on my international number. I am frustrated and as this issue is back dated 1 st March ,2024, have full right to do anything against the bank including SUE them. There rep. Are worst while talking.

One of the worst bank in Pakistan I have ever seen even facing issues with bank from last 3 years and worst part is I am in Denmark and my maximum amount of money is with them

اَلسَلامُ عَلَيْكُم وَرَحْمَةُ اَللهِ وَبَرَكاتُهُ
امید ہے سب دوست خیریت سے ہو گے بینک الحبیب کا ایک نیو فراڈ سامنے آیا ہے سوچا سب دوستوں سے شیئر کروں جو بھی بینک الحبیب یوزر ہیں میرے ساتھ دو بار ایسا ہو چکا ہے کہ اکاؤنٹ سے پیسے کٹ ہو گئیے جب شکائت کی تو پتا چلا کے آپ نے ایک ماہ پہلے جو رقم ٹرانسفر کی تھی وہ راست کے تھرو ہوئی تو تو راست کے پیسے ٹرانسفر ہوئے نہی تھے بینک نے کر دیئے تھے اب بیلنس کٹ کے راست کو ٹرانسفر ہو گیا ہے حالانکہ کوئی مسیج یا کوئی میل تک نہی بس آپ کی بینک اسیٹمنٹ میں شو ہوں گے جب برانچ جاؤ تو خود دیکھتے ہیں کے ایسا کیوں ہوا لیکن نقصان آپ کا ہوا جو کہ بلکل غلط ہے اور سیدھا سیدھا فراڈ ہے ایک یوزر کے ساتھ ایسا ہوا تو بینک الحبیب کے کتنے یوزر ہیں تو کتنا پیسا یہ لوگ لوٹ رہے ہیں آپ سب لوگ بھی اس کو نوٹ کریں
شکریہ

Pathetic customer service and app. I was transferring funds and due to app error the submit button didn't work and I got time out error for otp. I tried the transaction again and same happened. No notification or email for account debit was sent, nor did the beneficiary receive any money. When I checked, the balance had been debited twice. On contacting customer service, they had the audacity to say that this is a normal routine and that they take 7 days to resolve an issue after a complaint is launched. I mean where the hell is my money? It's been deducted from my account, wasn't credited to the beneficiary's account, where did it go? And this all is normal for bank!!! No apology, no future guarantee as to not repeating the errors from bank and customer service representatives are completely uneducated and not helpful at all. Their way of talking makes your blood boil.

Online banking is pathetic, to say the least. For literally no fault or reason, your access to your account, or your ability to do any online banking becomes disabled - for. literally. no. fault. of. yours. or. reason.

Then when you write a "complaint" as instructed to resolve the issue, they can NOT be bothered to respond - even the branch managers. What inefficiency and shamelessness!

My NIC expired and I got a new NIC which I am struggling to update with the bank.

I am a joint account holder with my wife and sister. I work overseas and live with my wife whereas my sister resides in Karachi, Pakistan.

I was really shocked to receive an email from the bank that a debit block is in place for my account as mine and my wife's NIC expired. I was trying to understand how it is possible when the 3rd joint account holder is having a valid NIC and a resident of Karachi, Pakistan. Any how, as myself and my wife are currently outside the country, I sent copies of mine and my wife new NIC to my brother in Karachi to submit to my BAHL branch in Karachi, however I got another shock that bank declined to my brother to update my new NIC and asked my brother to inform me to update it through bank website. I tried updating it through the bank website but it does not allow me to do so and gives error message to visit the branch.

This is not the only trouble I am facing with BAHL. Three months before I had reported a complaint that my online account is inaccessible to me as it is asking for biometric verification and I tried all possible ways to complete it but I was unsuccessful. Hence I was unable to access my account through the online portal for the last three months. It is really sad to see that BAHL, which has such a large banking network in Pakistan, is providing such poor customer service to its overseas customers. This is really disappointing to me.

So annoying and irritated representative. Never ever open your account here. They provide worst services and deduct unnecessary amounts

One of the worst experience I applied for atm card they said it would take 7 working days and today is 12th working day each time I call reps are rude af and say we will update you your complain is launched I mean What the ...

Really the worst in Online banking and app.
I just wanted to create a new payee and for that I wasted an hour. When I try and enter the IBAN number it tells me the user is already registered. For ten times it gave the same error even though there was no user added for that IBAN. Just an FYI I am Software engineer so I know how these validations work.
Then automatically it accepted the IBAN that it restricted earlier. Then it sent me an OTP, I receieved the OTP on my mobile and when I entered it OPT, the system declined that it was entered correctly even then it was absolutely the same 6 digits. And then it blocked my account. Now I have to call the call center and waste another hour with these call center mojos.

yesterday I spent 6 hours trying to get a new device added as the system keep on calling me to verify , it called me approx 30 times and each time it says thank you and but it never validated my account.

what a pathetic pathetic absolutely worst online net bank of Bank Al Habib. What a waste of time .. Wish you guys hire some good engineers and not just the cheapest illetrate college student to build your system and I think you a few good QA engineers who can test these modules and user experience. WORST WORST WORST - SHAME SHAME SHAME

The Bank services are declined since 2002, no care for the old-loyal overseas Pakistanis who have been remitting money to their accounts, there is no body to listen to client's complaint put on untrained, amateur call center representatives. My advice to refrain from banking with Bank Al Habib, sucking their clients' money!!!