I have reached out to Baleaf five times in the last nine days in an attempt to get instructions to return two swimsuits. I bought four and planned to return those that didn't fit. I wrote Baleaf (as... Näytä lisää
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Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... Näytä lisää
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Though the excellent quality of the clothes that I ordered from Baleaf were not a good fit for me, I found the return process a bit cumbersome. I would like to commend the company for their excellen... Näytä lisää
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I called and spoke with Trixie about an order I was trying to place. It was my first order with Baleaf and I was unsuccessful in activating the promotional code for a first-time order discount. When I... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Yhteystiedot
Yhdysvallat
- info@baleaf.com
- www.baleaf.com
4,2
Hyvä
549 arvostelua
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Bad customer service
I had a problem with one of the 4 pair of capris I bought. I contacted “customer service” several times and they just ignored me.
6. heinäkuuta 2025
Vastaus yritykseltä Baleaf Sports
We sincerely apologize for the frustration and disappointment you've experienced. We're truly sorry that you felt your concerns were ignored after reaching out to us several times. That is certainly not the level of customer service we strive to provide.
We understand how disappointing this must have been, especially after purchasing four pairs of our capris and experiencing an issue with one of them. Your experience is not the one we want for our customers, and we sincerely regret letting you down.
Thank you for taking the time to share your honest feedback. Your comments have been shared with our customer support team to help us improve our response times, communication, and overall customer experience.
We're committed to making this right. If you're willing to give us the opportunity, please contact us directly at info@baleaf.com with your order details. We'll review your case personally and do our best to provide a prompt and satisfactory resolution.
We truly appreciate your feedback and hope to have the chance to restore your confidence in BALEAF.
"Easy Returns" are a total scam
I have reached out to Baleaf five times in the last nine days in an attempt to get instructions to return two swimsuits. I bought four and planned to return those that didn't fit. I wrote Baleaf (as per their instructions) and received a very lengthy AI generated response asking if I would like to try another size. I wrote back and indicated that I was, in fact, keeping two items that fit, and no, I wanted instructions to make a return. I have now received the same AI email multiple times as well as other shorter emails letting me know my case is pending, but with no instructions or follow up. I would *NEVER* buy from this company again. The supposed easy returns are clearly a flagrant lie. I will be filing a complaint with the Better Business Bureau.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We’re truly sorry that you did not receive the return instructions you were expecting, and we understand how disappointing this situation must be.
Please be assured that we value our customers and are here to help. You may contact us through our alternative support channels by emailing info@baleaf.com or calling 1-313-546-8766. Our team will be happy to assist you and work toward a prompt resolution. Thank you for your patience and for giving us the opportunity to make this right.
Excellent customer service
Though the excellent quality of the clothes that I ordered from Baleaf were not a good fit for me, I found the return process a bit cumbersome.
I would like to commend the company for their excellent communication and customer service in dealing with my issues. I especially want to thank Dhan and Jennilyn for their quick response to my emails and for finding a satisfactory solution . A company I highly recommend.
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Thank you so much for your incredibly kind words! 💙We’re really glad to hear that, despite the fit not working out for you, you had a positive experience with our customer service team. We truly appreciate your recognition of Dhan and Jennilyn for their quick and helpful support — we’ll be sure to share your feedback with them, and they’ll be very happy to hear it. Thank you again for your support and recommendation. We’re always here if you need any further assistance. 💙
Fabric doesn’t hold up
Easy order and shipment was prompt. The fit of the capri pants was as described and very comfortable. However the fabric was very easily snagged and after first wearing both pairs have numerous spots where the material threads were pulled. Very disappointing and not a sturdy material at all.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Hi there, thank you for your feedback and we’re really sorry to hear about the fabric snagging issue with your capris. This is not the experience we want for our customers. Please feel free to email us at info@baleaf.com so we can assist you right away.
Trouble getting a refund
Bought two items, did not care for the fabric. Those items were returned on Apirl 6th. Have email the company twice already and have not received my refuund.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Hi Michael, thank you for bringing this to our attention, and we sincerely apologize for the frustration and delay regarding your refund.
It’s possible that the emails you previously sent did not come through successfully, as we were unable to locate any messages from the email address associated with your most recent order.
We have now manually processed the refund for your returned items, and the amount should be credited back to your original payment method within 72 hours. We truly appreciate your patience and the opportunity to make this right.
Trixie resolved a problem that I had before I placed my order. Great job!
I called and spoke with Trixie about an order I was trying to place. It was my first order with Baleaf and I was unsuccessful in activating the promotional code for a first-time order discount. When I called Baleaf Customer Service, Trixie answered immediately, no delay or transfers to someone else. She listened to me and solved my problem over the phone with me. She is kind and professional and empowered to resolve my issue. Trixie took great care of me. She exemplifies how customer care is done!
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Thank you so much for your incredibly kind words, Sue! 💙 We’re thrilled to hear that Trixie was able to assist you and make your first Baleaf experience a positive one. We’ll be sure to share your feedback with her — she’ll truly appreciate it. Thank you again for your support and welcome to the Baleaf family! 😊
Warning on returns/exchanges, it will cost you!
Warning that if you want to exchange an item, they do not accept exchanges and require you to pay $5 per item for any returns, even if you are intending to buy something else. Additionally, due to an error on their part they took nearly a week just to “approve” my return. They were unapologetic about the delay, even though they stated the return “approval” would take 1-3 days (it took 7). They were completely unwilling to work with me and said it’s their standard policy. They did not uphold their policy of 1-3 days, however they were unwilling to do anything to help me because “it’s their standard policy” to make you pay to return items and not offer any exchange options. This was incredibly disappointing after I spent a large amount of money on their clothing. Unless you know for a fact that the clothing will fit (which is impossible to know) then I wouldn’t order from this company unless you want to pay extra to return an unused item. Absurd.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Thank you for taking the time to share your feedback. We sincerely apologize that approving your return request took longer than expected. That’s not the experience we aim to provide.
Regarding exchanges, we no longer offer them because the process can take significantly more time—customers would need to return the item, wait for it to be received and processed, and only then would we ship the replacement. Instead, we recommend placing a new order for the correct size while returning the original item, as this is typically much faster overall.
We also understand your concerns about the return shipping fee. As a small company, this fee helps cover part of the return handling costs, but we recognize how this may feel disappointing.
That said, we’re truly committed to making this right. Please feel free to reach out to us directly at info@baleaf.com, and we’ll do our best to review your case and assist you further as quickly as possible.
We appreciate your feedback and hope to have the opportunity to improve your experience and rectify the issue right away.
my order
Trixie was able to look up my order and help me quickly! Great support!
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Thank you for your kind words, Jane! We’re so glad Trixy could assist you quickly. Your support means a lot to us!
Items missing from the order
Items missing from the order. Baleaf said they delivered the remaining order but did not. Further, there was no camera evidence to indicate that happened.
Ordered 3 items and still have only received one. The one item received was of poor quality material and way too big. I’ve requested a return and still have not received instructions to do so-even though they say I should have received them by now. And yes, it was not in my spam folder. Terrible experience and do not recommend.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Hi Kelly,
We’re very sorry to hear about your experience and truly regret the frustration this situation has caused.
According to our records, the order was shipped to the shipping address entered at checkout, and unfortunately we’re unable to modify the address once an order has already been dispatched.
That said, we want to make this right. Our team has reached out to you directly and we’re willing to process a full refund for the order due to this unpleasant experience.
Please check your email so we can resolve this for you as quickly as possible.
Great customer service!
Knowledgeable and willing to spend time to ensure customer satisfaction ... Baleaf Sports should be glad to have him representing the company! I only wish the customer service folks at other companies were so easy to deal with. He understood my coupon issue, researched to get the information, then worked to get it resolved quickly. AND made it a pleasant experience for me. Thank you.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Thank you so much for your kind words, Marian! We truly appreciate you taking the time to share your experience. We're very glad we could help resolve the coupon issue and make the process smooth for you. Your support means a lot to us! 😊
Vastaus yritykseltä Baleaf Sports
Thank you so much for your feedback, Catherine! We're really glad to hear that you love the skort. Your support means a lot to us! 😊
Every time I have talked with Trixy she…
Every time I have talked with Trixy she has been extremely accommodating. She has updated my order and has agreed that I will eventually receive it!!!!
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Thank you for sharing your experience, Ronnie! We're so glad to hear that Trixy has been extremely accommodating and helpful in updating your order. We truly appreciate your patience and support, and we’ll continue doing our best to make sure everything is taken care of for you. 😊
REturns and communication are shabby
The clothing is OK, lots of choices. The return process is a nightmare. When submitted, it takes more than 24 hours for them to "review" your return, before they will send approval and label. The process is awkward - you have to put bar code/label outside and inside. I returned two items, from two different orders, in the same envelope for efficiency -- and they refuse to give me full credit for one of them because the bar code was not on the outside of the envelope, despite it being attached to the item inside. Clearly not a customer-focused company.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Hi Sharon and Randy, we’re very sorry to hear about the frustration with our returns process and appreciate you sharing your experience. We completely understand how the steps with barcodes and labels can feel cumbersome.
To help resolve this right away, please provide your order number so we can assist you directly. You can also email us at info@baleaf.com, and we’ll make sure your concerns are addressed promptly.
Thank you for your patience and feedback!
Great Customer Service
I received very prompt polite and repeat messages in order to resolve my issue. The agent Dhan found a way to make sure I received the promotion I wanted and offered more help as needed.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Thank you so much for your kind review! We're really glad to hear that Dhan was able to assist you and help make sure you received the promotion you wanted. Your feedback means a lot to us, and we’re always here if you need anything else. 😊
The worst customer service ever
The worst customer service ever. Despite repeated offers to refund my money because the pants were shorter than advertised, they have not performed and are notorious for failing to respond to my emails. (That's really sad, because other than the length being shorter than advertised, I really liked the product and anticipated being a long-time customer.)
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Hi Sharon, we’re very sorry to hear that you feel this way and apologize for the frustration caused. We understand the concern regarding the pants being shorter than expected. As previously discussed, we have already processed the refund for your order to help resolve the issue. If there is anything else we can assist you with, please feel free to send us a direct message with your order number and we’ll be happy to help. We truly appreciate your feedback.
Dhan was such a wonderful help.
Dhan was such a wonderful help.
Dhan made my experience most professional .
He could not have been more helpful.
Dhan is definitely an asset to your company.
I appreciate all he did with me, so much is gained by having human communication.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Hi Denise! Thank you so much for your kind words! We’re thrilled to hear that Dhan provided such a helpful and professional experience — we’ll be sure to pass along your praise! 🌟
Vastaus yritykseltä Baleaf Sports
Thank you so much for your kind feedback, Diane! We're glad we could help. 💛
Great running pants!
I bought tight running pants to go under my baleaf gym pants in the cold weather. They are well made as usual and work great.
11. helmikuuta 2025
Vastaus yritykseltä Baleaf Sports
Thanks so much, Jim! 🙌 We’re really happy to hear the running tights are working perfectly for cold-weather layering and that the quality met your expectations. Appreciate you sharing your experience, and we hope they keep you comfortable on every run! 🏃♂️
Great service from Aaron in Customer Service
Facebook ad showed a BOGO code, but it didn't work, and I noted it in comment. Aaron from Customer Service contacted me and helped get the second free top. I figured out that there was a mistake in the code (darned 1 and l). That was really good service in a short amount of time. Thank you, Aaron! Now I hope the tops fit!
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Hi Linda! Thank you so much for sharing your experience — we’re thrilled to hear you’re happy with the support! 💛 We hope both tops fit perfectly and that you enjoy them. Your kind words really mean a lot to us! 🥰
This was the first time I ordered from…
This was the first time I ordered from Baleaf Sports. I am trying to buy directly from businesses rather that a third party. My experience was fantastic. I had some questions about my order and customer service was fantastic and personal! When I find a company that is responsive and trustworthy, I am a loyal customer.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baleaf Sports
Hi Pat, thank you so much for your kind words and for choosing to shop directly with us — that truly means a lot. We’re thrilled to hear that your first experience with Baleaf Sports was a positive one and that our customer service was able to help. We genuinely appreciate your trust and loyalty, and we look forward to supporting you for many orders to come! 💙
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