Ordered a birthday cake and arranged a delivery date. Shortly afterwards I realised I had got my dates mixed up. Spoke to someone called Joy at the company via email. Arrangements were changed with th... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered a dairy-free cake for my baby’s 1st birthday and paid to get it delivered. They delivered the cake two days late so my poor baby did not get a cake for his very 1st birthday. The delivery comp... Näytä lisää
I've used them many times and always had great customer service and delicious cakes. On tailored cakes they're great too; from the simplest adding a specific name and/ or photo, to a completely bespok... Näytä lisää
Yritys on vastannut
Very comprehensive product range with easy ordering - always a good start! I had ordered a large cake for my grandsons’ joint baptism and was absolutely delighted with the appearance and taste of thi... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
bakerdays is situated in the heart of Nottingham. We safely deliver great celebration and gift cakes all over the UK, next day! The folks at bakerdays are not just great bakers and innovators. We have developed a truly versatile colour and decorating process to create beautiful cakes that actually taste just as if you made them yourself. Our passion for cakes (mainly eating them) is only exceeded by a knack of creating the perfect cake design for every occasion. We're the cake decorating company from Nottingham! We're like a bakery cake shop, but completely online!
Yhteystiedot
12 Southglade Food Park , NG5 9RG, Nottingham, Yhdistynyt kuningaskunta
- 03335772559
- support@bakerdays.com
- www.bakerdays.com
3,9
Hyvä
2 t. arvostelua
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On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not customer friendly
To check orders and get emails set up if you make a mistake in order you can email to correct before order is sent out and make sure your phones are working and not on fax mode as a 5 min mistake cost £40 and was umable to use and had to get another cake for his birthday so wast of my time
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience. Our phone lines are normally available during our opening hours, so we apologise if you were unable to get through at the time you tried to contact us.
We always do our best to help resolve issues whenever we can. Please could you email us your order number at sales@bakerdays.com? We'd really like the opportunity to review what happened and provide you with an appropriate resolution.
We look forward to hearing from you.
Birthday Cake
Very well presented and a very tasy cakem everyone enjoyed a slice, thank you.
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you so much for your lovely review!
We're delighted to hear your cake was beautifully presented and that everyone enjoyed a slice. It's wonderful to know it helped make the birthday celebration even more special.
Thank you for choosing bakerdays, and we hope to bake for you again soon! 🎂
Always beautiful cakes
Always beautiful cakes, taste amazing and my son would be so disappointed if I didn't order him one every year now and he is 38!! Last one was for my bestie of 67 years and she loved it too! Always order lemon drizzle - incredible!!
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you so much for your amazing review and for your continued support over the years!
It means the world to us that your son still looks forward to his bakerdays cake every year—even at 38! We're also delighted your best friend loved her cake too. And we couldn't agree more... our Lemon Drizzle is a real favourite! 🍋💛
Thank you for being such a loyal customer. We look forward to baking many more special celebration cakes for you and your family!
EXCELLENT QUALITY
Well packaged. Very tasty lemon drizzle cake covered in a sheet of icing decorated with elegant cherry blossom and anattractive personal message. The cake did not dry out.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you so much for your wonderful review!
We're delighted to hear you enjoyed the lemon drizzle cake and that it arrived well packaged and stayed fresh. It's lovely to know you liked the elegant cherry blossom design and personalised message too.
Thank you for choosing bakerdays—we hope to help you celebrate many more special occasions in the future!
Sister's 70th birthday cake
The buying experience was very straightforward. I did have to contact customer service and I received a prompt response.
The cake arrived on time and was a huge success. It tasted very good and I would definitely recommend Bakerdays, thankyou 😊
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you so much for your wonderful review!
We're delighted to hear that ordering was straightforward, our customer service team was able to help promptly, and that the cake arrived on time. It's wonderful to know it was a big success for your sister's 70th birthday and that everyone enjoyed the taste.
Thank you for your recommendation—it really means a lot to us. We hope to help you celebrate many more special occasions in the future! 😊🎂
Not exactly what I ordered
As previously mentioned exceptional customer service amazing cake very well presented
Although have stated that I was disappointed at not receiving exactly what I ordered which was the cake toppers I received a game instead which wasn’t age appropriate this did sadden me as the toppers were the reason why I ordered the cake in the first place I had high expectations at wanting to make my sons 1st birthday extremely special which sadly I didnt
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you for taking the time to leave your review.
We're really pleased to hear you were happy with our customer service and that the cake was beautifully presented. However, we're truly sorry that you didn't receive the cake toppers you originally ordered, especially when they were such an important part of making your son's 1st birthday special.
If you haven't already, please contact us at sales@bakerdays.com so we can resolve the missing toppers for you. We'd really appreciate the opportunity to put things right.
Thank you again for your feedback, and we hope we'll have the chance to make your next experience a 5-star one.
Vastaus yritykseltä bakerdays
Thank you so much for your lovely review!
We're delighted to hear you enjoyed your cake and that you found it so tasty. We really appreciate you taking the time to share your feedback and hope to bake for you again soon! 🎂😊
Overall experience was okay.
Cake was nicely made
Communication for us was poor. Needs improving after we requested an upgrade nobody communicated back to us
Packaging was good but could use slight improvement as the sides of the cake got mashed about during transit
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you for taking the time to leave your feedback.
We're pleased to hear you were happy with the cake itself and that it arrived well packaged overall.
That said, we're very sorry to hear about the lack of communication after you requested an upgrade. This certainly isn't the level of customer service we aim to provide, and we apologise that we let you down in this regard.
We're also sorry that the cake suffered damage during transit. We're currently working with new packaging suppliers and are introducing a new courier this week, so we're hopeful these improvements will significantly reduce issues like this in the future.
Thank you again for your honest feedback. Comments like yours help us improve both our products and the service we provide. We hope we'll have the opportunity to provide you with a much better experience in the future.
single tier named victoria sponge birthday cake
Ordered a single tier named victoria sandwich cake with circular flower style. It arrived in the time frame and fortunately was boxed and packed carefully which was just as well as the delivery man literally threw the box down causing the cake to slightly slide off its silver cake board. Cake was lovely and moist and looked great.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you for taking the time to leave us a review!
We're so pleased to hear you enjoyed the cake and that it arrived on time. It's also great to know the packaging helped protect it, although we're very sorry to hear about the way it was handled during delivery. That's certainly not the standard we expect from our courier partners, and we'll continue working to improve this.
We're delighted the cake was lovely, moist, and looked great. We hope to be part of another special celebration for you soon! 🎂
Great service from bakerdays again!
Great service from bakerdays again - I’ve not been disappointed yet! The birthday brownies arrived as promised, and I was kept updated about delivery. The photo and message had been reproduced as requested, and the brownies were delicious! Everyone agreed that they were very good - they certainly went down well. Would definitely recommend.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you so much for your wonderful review and for choosing us again!
It means so much to hear that we've consistently met your expectations. We're delighted the birthday brownies arrived on time, the personalised photo and message were just as you wanted, and, most importantly, that everyone enjoyed them!
Thank you for your recommendation and continued support. We can't wait to help you celebrate again soon! 🍫🎉
The cake itself was beautifully decorated
The cake itself was beautifully decorated with a selection of guitars and a personal message. The cake arrived on time and was very securely packaged,
I didn’t taste the cake myself but my son said that it wasn’t quite as ‘chocolatey’ as he had hoped being advertised as a double chocolate chip. He said that it was quite enjoyable but not amazing or anything special. Perhaps I should have ordered the lemon one.
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you for taking the time to leave such thoughtful feedback.
We're delighted to hear you were pleased with the decoration, personalisation, secure packaging, and that your cake arrived on time. It's also really helpful to hear your comments about the chocolate flavour. We always appreciate honest feedback like this, as it helps us continue improving our recipes.
We're glad your son still enjoyed the cake, and we hope we'll have the opportunity to make your next experience a 5-star one. Thank you again for your feedback, and we hope to bake for you again soon! 🎂
Great cake grate care
Was worried cake would come damaged but it was well packed not one bit of damage price was ok too
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you so much for your lovely review!
We're really pleased to hear your cake arrived safely and lived up to your expectations. We know how important it is for cakes to arrive in perfect condition, so it's great to hear our packaging did its job!
Thank you for choosing bakerdays, and we hope to bake for you again soon. 🎂😊
Great would use again!
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you so much for your review!
We're so pleased to hear you had a great experience with us. Thank you for choosing bakerdays, and we look forward to creating another special cake for you in the future!
Excellent service and amazing cake
Excellent service and the cake was absolutely amazing. Incredibly good value for money.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you so much for your wonderful review!
We're delighted to hear you were pleased with both the service and your cake. Knowing you felt it was excellent value for money really means a lot to us.
Thank you for choosing bakerdays, and we hope to help you celebrate many more special occasions in the future! 🎂😊
Great Cake
Unicorn and Rainbow Cake. Great birthday cake for my granddaughter's 4th birthday, although I didn't see it, my daughter and granddaughter were very pleased with it. It was easy to order and arrived on time, which, of course, is most important.
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Thank you so much for your lovely review!
We're delighted to hear that your daughter and granddaughter were so pleased with the Unicorn and Rainbow Cake for such a special 4th birthday. It's wonderful to know you found the ordering process easy and that the cake arrived on time too—that's exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback, and we hope to be part of many more celebrations in the future!
This disgrace of a company failed to…
This disgrace of a company failed to deliver my cake twice and the worst part now is that they still have not refunded me for it. They claimed 5-7 business days, it’s not been 13 and still no refund. AVOID
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
We're very sorry for what happened with your order and completely understand your frustration.
When your cake couldn't be delivered, we offered both a replacement and a resend in an effort to put things right. We appreciate that neither option was suitable, so we agreed to a full refund straight away.
As explained in our emails, our Accounts Team processes refunds in weekly batches on Wednesdays. We're very sorry that your refund took longer than originally expected.
As confirmed in our email to you this morning, your refund has now been processed, and we've sent you the refund reference for your records.
Once again, we're sincerely sorry for the disappointment and inconvenience caused, and we appreciate your patience while we resolved this.
Above and Beyond 10 star rating
We placed an order on the 6th June for a Golden Wedding Anniversary cake . The cake was as requested delivered on the 7th July . We had a venue with 24 people booked family and friends from the 9th to the 12th July. Unfortunately on checking the cake on delivery we found to have been badly damaged on transit.So telephoned bakerdays Customer Services. We were not holding out much hope but how wrong could we have been. The Advisor firstly suggested that another cake would be sent but quoted the 10th of July .However when we explained that we were leaving on the 9th she immediately set to work and assured us a replacement cake would be with us the next day !!! She was true to her word on the 8th of July our Golden Wedding Anniversary cake arrived !!! If you could rate a company with 10 Gold Stars then baker days would have 10 and more !!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Hi,
Wow—thank you so much for your wonderful review!
We're delighted that we were able to get a replacement cake to you in time for such a special milestone. We completely understood how important your Golden Wedding Anniversary celebration was, and we're so pleased we could help make sure it went ahead as planned.
Your kind words mean so much to our team, and we'll be sure to pass your lovely feedback on to the Customer Support team member who assisted you.
Thank you again for choosing bakerdays. We hope to be part of many more special celebrations in the future!
Easy to custmise
Easy to custmise. Order and delivered on time. Great product.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Hi,
Thank you so much for your lovely review!
We're delighted to hear that you found the customisation process easy, your order arrived on time, and that you were pleased with the final product.
Thank you for choosing bakerdays. We really appreciate your recommendation and look forward to creating another special cake for you in the future!
Good service
Easy to order. Delivered at time given. Cake was well wrapped and quite moist. Would recommend.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Hi,
Thank you so much for your lovely review!
We're delighted to hear that you found the ordering process easy, your cake arrived on time, and that you enjoyed how fresh and moist it was.
Thank you for taking the time to recommend bakerdays. We really appreciate your support and look forward to baking for your next special occasion!
Delicious cake ordered for my Ruby…
Delicious cake ordered for my Ruby wedding anniversary decorated as requested, cake had moved slightly on base but was able to move over again and icing bit broken where it had slid off but easily sorted, down to courier handling.
I have used this company for several years and never disappointed so highly recommend. Cakes are delicious and all my guests on this occasion loved it.
Thank-you for making my day special.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bakerdays
Hi,
Thank you so much for your wonderful review and for being such a loyal bakerdays customer over the years!
We're delighted to hear that you enjoyed your Ruby Wedding Anniversary cake and that it helped make your special day memorable. It's also lovely to know your guests enjoyed it too!
We're sorry to hear the cake had shifted slightly during transit. We're introducing an additional courier partner alongside our existing service, and we hope this will significantly reduce—and ideally eliminate—instances of parcels being mishandled in the future.
Thank you again for your continued support and recommendation. We look forward to baking for your next special occasion!
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