Avanzabus Arvostelua 

Le pongo una estrella porque tengo que ponerle algo. Hora y media esperando un autobús de la linea 79 Estepona-Marbella. Ha pasado uno...iba completo y no ha parado!!! Tercermundista total!!!

Como he podido leer en otras reseñas de usuarios de autobuses urbanos de Benidorm, me sumo a las quejas de que tienen un comportamiento bastante seco y poco empatico, además de que les cuesta un mundo darte una explicación o contestar con buenos modales.
Nuestra experiencia fue, que fuimos al mercado del rastro El cisne, y llevamos un Perrito de 1 kilo 200 gramos en un cochecito como el de los bebes, el coche lleva una capota cerrada por lo que es imposible que el perro ni siquiera pueda arrimarse a otro pasajero. El caso es que a la ida hicimos el trayecto sin ningún problema, pero a la vuelta dos conductores nos dijeron que el perro no podía subir. Increíble cuando habíamos ido en autobús. Pues tuvimos que pedir un taxi para la vuelta. Si pudimos ir pero no volver, de risa. Y que la empresa repase un poquito el comportamiento de los conductores, y no digo que ellos sean una ventana de información, pero cuesta muy poquito contestar con normalidad, no hace falta más.

I have a service dog. I contacted Avanza in advance asking all the questions because this is not my first rodeo with any form of transportation and a service dog. I was confirmed to ride with my service dog outside of a carrier at my feet as is expected of service dogs. When I arrived at the bus I was vehemently dismissed by the bus driver before I could say a word. He repeatedly points to the bag area under the bus and states to put the dog in a bag. I don't know if he's telling me to put him in the baggage area in a bag so passenger bags can topple over him or simply to put him in a bag. I showed him the email confirmation from an Avanza representative and repeatedly stated the words Service Dog and Assistance dog in spanish. He continued to deny me access to the bus. Then told me to go speak with the agent. There was a line of about 5 people in front which would allow me no time to sort this out and make the bus so I left the line and walked back to the bus. After now loading the entire bus in front of me while this "discussion" was taking place I then walked myself straight on the bus with the knowledge that he was in the wrong due to his ignorance and refusal to accept the approval by Avanza. An agent walks on the bus and we have some kind of conversation about it and I'm not sure it's clear I just know the bus takes off. This took place in Spain and I speak little to no spanish except "perro de servicio/ asistencia" and google translations. About 20 mins in to the ride when I believe all is well, me and my dog are settled and he is lying at my feet. The bus driver stops the bus and walks over to rehash this matter. Mid trip!! He has waited for this time to basically threaten calling the police on me (in spanish). I am chastised by passengers who don't know or understand the situation. I am then forced to put a certified service dog in a carrier!!! After making it to my destination, I then had to ride Avanza on the return, thankfully with a different driver. When I tell you the two could not have been more night and day. At this point I had spoken with the agent at the station about the prior incident providing the approval from Avanza whom then spoke to the driver on my behalf. When it was time to load I simply got on the bus no questions asked and had a peaceful ride. After the ride, I made sure to report this to Avanza responding to the same email with their verified approval for my service dog to ride as a service dog should at my feet. I explained the entire situation and the aggressive, dismissive, verbally abusive and albeit discriminatory experience from the first bus driver. They talk with the bus driver whom has skewed and downplayed the entire incident. Their response gives insight as to why they have a faulty system. This is despicable treatment and a horrible first time experience! They need to properly train and educate their drivers on their accessibility policies and on how to professionally conduct themselves on the job.

Extremely rude bus driver from La Zenia to Alicante on 3:30pm bus route . Will never use service again. Terrible experience.

Avanza is probably the worst coach company I have used. I booked an online ticket from Malaga Airport to Marbella, waited at the bus stop for my coach to arrive. A couple of coaches arrived, however, the drivers said they were not stopping at Marbella. I proceeded to wait 30mins after my coach was due to arrive, with staff telling me I have missed it! You would think being at Malaga airport, it would be better organised, but it is not, a complete shambles. I'll be sure never to use this coach company in the future and give my money to another, or pay more for the comfort of a taxi. Avoid Avanza at all costs!

Hoy domingo 16 de febrero desde campo huesca me monto al bus y solo tenía un billete de 50€ y el chofer no me quiso aceptar lo cual me dijo un sin número de cosas.
A gente como está no deberían ponerlas a tratar personas.

Absolutely terrible and ridiculous system at Bilbao airport. Cannot book online when you land and the machines don’t work 10 minutes before the scheduled departure time. This company is clearly run by terribly incompetent people.

La atención en cabina para comprar los pasajes es fatal la chica que atiende en avanza de destino Segovia es muy borde y no ofrece soluciones encima es mentirosa

Uso el autobús a diario. El servicio en cuanto a horarios es muy mejorable. Hay paradas con códigos QR y en la mayoría no. Nunca sabes cuándo viene porque esa web en los pocos QR siempre falla en la llegada del bus. Un horror

Hemos tenido que comprar 2 billetes 12,90 cada uno porque mi marido con muletas no alcanzo subir al primer autobús, chófer de mala manera y poca empata nos hizo bajar e ir a sacar dinero para volver a comprar otro billete. 10 de febrero 2025 autobús de 19:45 desde aeropuerto de bilbao a donostia

Hoy 2 de febrero, el autobús que para en Polop se ha ido 20 minutos antes no es la primera vez que me pasa son un desastre , dejando la gente que va a trabajar en la parada . Normalmente los fines de semana paran 15 minutos para descansar y salir 12:30 . Yo no me me acercado porque e
Si les preguntas encima te contestan mal Y se ha ido .

Sobra de espacio parte trasera y no dejar embarcar

Decepcionante dejan subir a gente con bolsas enormes y maletas más grandes de un bombo de 70 pero a los bombos de 70 o 60 no , y encima hoy 25/01/2025 a las 15:15 me viene el conductor del Ci1 a decirme que voy a tener problemas cuando suba el bombo a los autobuses,ósea me parece muy mala educación decirle eso a un menor de edad . Decepcionante🙄

Comprados por ventanilla 3 billetes de ida y 3 de vuelta. El autobús está vacío. Nos los ponen los asientos automáticamente en la última fila del autobús tanto en la ida como en la vuelta. Hemos cambiado los asientos y sorpresa!!! Nos han cobrado 6 € de comisión por viaje y trayecto. SIN PALABRAS

Most of the reviews on this site seem to be about the rudeness of the drivers. That is bad, there appears to be zero level of customer service training.
However, there is nothing worse than if public transport is DANGEROUS! Lives are at stake when drivers driver without care and attention. On 9th January at 16:56 a driver of Green line 01 bus (registration number 4417MMY) drover on a narrow country road (old service road) on route from La Linea, San Roque to collect students at the stop adjacent to San Roque Golf Club. The road has a tolerance of 60 kph. He drove at approximately 110 kph, faster than he is allowed to drive on major roads throughout Spain! He passed my car and disappeared out of sight, round bends, crossing the white lines, I finally caught up with him and took his registration number when he stopped to allow a lot of students on the bus. This bus driver could be traced but Avanza make it impossible to complain. I have made 4 telephone calls but they don't answer the phone. I have complained on their complaint form but it is designed only for those wanting to congratulate them! These drivers have no concern whatsoever for the safety of their passengers but remian employed. Next time I see this, I shall take the information to the Guardia Civil who DO take dangerous driving seriously! Avoid Avanza buses. It seems you are more at risk than if you thumb a lift with a complete stranger!

Quiero resaltar la amabilidad simpatía y educación que irradia todos los días la conductora del urbano 4655 línea 53 en Zaragoza.
Te da los buenos días con un buen rollo que aunque no llevases idea de decir buenos días tú, te sale por inercia.
En un trayecto puede decir buenos diassssssss!!! 200 veces
Más gente como tú.!!
Enhorabuena porque demuestras que se pueden hacer las cosas muy bien.

I am an expat living in Malaga but mainly use the bus routes from Fuengirola to get about the coast as that is the last stop on the train.

I can honestly say in all my years of travelling to multiple countries I have never came across such rude staff or drivers as that from Fuengirola bus station. The drivers are all miserable and rude. Anytime I have had to go into the bus station which is always packed outside and buy tickets the staff there are unhelpful, rude and look at one like they are something they stepped in. One lady in particular with dark hair is so rude I honestly do not know how she keeps her job. If it was anywhere else but there I can only imagine she would be sacked. But because they are all unfriendly, rude and unprofessional it seems that's the acceptable level of customer service for Avanza. I have started using bolt and uber rather than suffer.

En Segovia capital el conductor de la linea 1
Siendo el servició de las 22:45 que sale de Colón a fumado casi en la puerta del autobús y haciendo que el humo entrará en el autobús molestando los usuarios.

Después de más de un mes,un sin fin de correos y llamadas dirigidas a buzones de voz,sigo sin recibir la devolución del importe.(risorio)17€
Vergonzoso y lamentable gestión.
Andrea

El conductor no me abría la puerta y me habló con tono despectivo , cuando le dije que no podía pasar para atrás por la gente . En fin , esto ha pasado en la 651 de Majadahonda