Aura Insurance Arvostelua 

Had an email for a cancellation which was unexpected due to an error on there side Naomi helped me and assured me this wouldnt be cancelled after checking files and made me feel a lot better about the situation

Do not go with this company, aura insurance is blatantly rude, call customer service and they act like you have robbed there homes. Spoke to a lady in regards to setting a direct debit to another day and she acted like I was a fool. They then cancelled my insurance after them sending me a fully broken telematics device. I’ll be waitin for my refund . If I could add photos and videos for evidence I would

Dreadful, I was insured for two weeks before they wrongly cancelled my policy due to a ‘lack of no claims’. After I provided proof for a second time, instead of offering to reinsure me they demanded I paid a fee and started sending me letters. They agreed to waive it all once they heard I got in touch with the financial ombudsman, but I bet plenty of people have agreed to pay just because they felt threatened. Abysmal.

Naomi gave brilliant customer service support as i had a few questions about the insurance she was able to assist and sort out any problems i had with my policy

The lady on the phone was super helpful

Customer service is absolutely shocking, they also use an external company for the telematics device whom then send them the data. Which is not always correct however they make up excuses to cancel you instantly, I had my telematics device not even a month and they cancelled, tried phoning them for a straight week emailing constantly, they cancelled it then decided to answer the phone to me.

Would not recommend!!!

Just about to cancel my policy after 4 days! Customer service very rude. Tried cancelling my policy after one day. Black box won't even stick to my car and the person that picked up my call had absolutely no patience with me at all. They won't listen to me about my black box being faulty so I've decided to change to a no box insurance. DONT GO WITH THIS COMPANY

Very good communication, professional

Shazia was every helpful and sorted out my problem quickly.

Insured with these for a year - no issues at all, they send kind and informative emails to me about my driving, easy process when I called to amend details / ask questions, and even when cancelling the renewal of my policy. Very happy with the service, all the best!

Quick and easy renewal of insurance, great quote too. I would like to mention Helen who was a pleasure to speak to.

the lady on the phone was lovely, all my experience with them has been positive apart from long waiting times to connect on a phone

Helped me with my problems with ease

Useful customer service and welcoming staff

i had a query and it was resolved immediately, zero hassle, in a lovely manner. seamless experience, thank you very much

Celine was so helpful and made my experience very easy and straight forward. She helped me and was so polite and understanding over the phone.

Wait times were very long to get through to an agent but the lady who dealt with my enquiry was thorough, answered all my questions and helped me very quickly. I wanted to change my payment date for each month and she dealt with it quickly.

Great customer service