Atkin and Thyme Arvostelua 

I was concerned about ordering in view of a small number of people reporting issues, although to be fair most of these recorded very good customer care response which gave me more confidence to place an order. I bought a burnished copper side table which arrived so quickly I couldn't believe it. It is the most beautiful item and I got it in the sale so it was also superb value. I am really pleased with the service and also the quality of the item

I don't do reviews normally, but this business deserves it.
I purchased a beautiful glass topped coffee table and within a day, it seemed to spontaneously shatter overnight.

If you miss good customer service, then be reassured that this team were exemplary!

They took me seriously immediately, there was no push back at all and they were immediately concerned enough to reassure me this would be looked at immediately by their product review team.

They then replaced my table with no questions asked, asked me to box up the fault table and ensured DPD came round to collect it and return it.

Seamless and professional throughout, their courtesy was a welcome glimpse into doing business with them, and I heartily recommend.

Their range is both beautiful and original and my experience of dealing with them ensures they shall leave a lasting impression on me.

I shall certainly be back for more.

Worst customer service after Microsoft

Sending broken products, their email doesn't work, and get defensive on the phone

It's spam or just a very ignorant company

Removed from the PSL of our design network

Ordering and product details very good.

Had an issue with one of the items and the customer service team were exceptional in sorting out the problem.

Great communication with quick responses to my issue.

We purchased several pieces of furniture, and unfortunately, all of them arrived damaged and boxed in what appeared to be recycled horse manure packaging. The quality was shockingly poor, and the smell throughout our home was overwhelming and unpleasant.
We had to unpack multiple heavy boxes and assemble the furniture ourselves, only to later dismantle everything again and repackage it at our own expense because the company required this in order to process the return. It took over 10 days for the faulty items to be collected, during which time our home retained the strong smell of manure. It was unbearable !
We did decide to keep one cabinet after being offered a discount, as it was the least damaged. However, even after multiple cleanings, it still has a lingering odor weeks later.
On a positive note, customer service was responsive and processed our refunds without delay. That said, they did try to gaslight us by claiming they had no idea why the cabinet would smell of manure despite it being evident.
All in all, a very disappointing experience. While their service team was polite and helpful, the quality of the furniture and packaging was unacceptable.

Great. Please stop sending me reminders every day. Thank you

Complete rubbish company ..
bought full pagoda at grand designs excel priced was said covers everything like delivery and fitting , also discussed with the fitter and said he’s come follow Monday to fit it ,payed in full got delivery date too
Only to find out we got to pay extra for delivery and fitting ..
complete cowboys company ..
would never ever buy anything from them ..
wasted everyone’s time .

The table and chairs look lovely,they are a good quality and the mango wood is beautiful, looks quite modern in our dining room.
Delivered on time and the packaging was extremely strong and robust.

Absolute quality from start to finish.
Correspondence, goods, packaging and delivery service, simply superb!
Look forward to ordering more products from you again in the near future

Love,love, love my chair.... from the moment it was ordered to it being placed in its 'spot' by the delivery driver, the service has been fantastic. On the phone, by e mail... I've been kept in touch, my queries answered... fabulous service. The delivery driver Joseph was truly amazing, definately went above and beyond to navigate narrow staircase for me.

Thank you to ATKIN and THYME for beautiful chair which I ordered from you. Firstly the very polite member of staff whom I spoke to regarding details of the chair who also very willingly posted by first class post the samples of fabric for the chair.
The chair is beautiful, very well made and even better than I expected. The delivery was on time and made by two very pleasant young men.
A super company to have done business with and I wouldn’t hesitate to recommend to others.

From start to finish this company fulfilled everything you could want with top service. I purchased a marble top dining table with six chairs which is even better than it looks in the images online. I would highly recommend getting the service for the delivery men to assemble, as they are super efficient and know what they're doing. If all companies provided half as good products and service as A&T we'd be much better off.

Well packaged arrived on time. Thank you.

Prompt delivery and loved the garden set I ordered, really really pleased. Looking forward to shopping with you again…

The furniture is very stylish and feels solid. However, it might be a bit too solid as the drawers seem unnecessarily heavy and make the dresser fall forward, we had to attach it to the wall to keep safe. Also, the opening mechanism is a bit too rustic and a bit noisy, I would have expected a bit more finesse in a pricey piece. But it does look good.

The product is exactly what I ordered. Easy to assemble and with an impeccable design. Delivery was perfectly organized and on time, with constant tracking. The product packaging was perfect. The only downsides are a few scratches and a very strong odor from the tabletop, which tends to fade after a few days. Regarding these minor issues, I must say that the after-sales service was extremely responsive. Overall, a very good experience.

So far so good! Furniture ordered and we're now waiting for a delivery date and to see the item, which we're very excited about. Fingers crossed all smooth form here!

Product good quality/colour and well packaged and clear instructions.Perfect for smaller garden.
Let down by delivery time which was constantly altered …
very annoying.

I ordered a side table from Atkin & Thyme, it arrived within 2 days. It arrived cracked so I contacted customer care and they organised a collection for the next day. I was very impressed and look forward to receiving my new one.

I recently purchased a light from Atkin & Thyme and their customer service has been brilliant, very impressed! We had to return one item and they even issued the refund on the same day that the item was collected.