Atkin and Thyme Arvostelua 

We ordered outdoor seating from Atkin & Thyme after a very frustrating experience elsewhere — full payment taken, shifting delivery dates, and no clear updates from Cox & Cox. Atkin & Thyme were the complete opposite. The chairs were in stock, delivered within a week exactly as promised, and the delivery team was genuinely lovely — careful, polite, and professional. The whole process felt smooth, reliable, and refreshingly straightforward.A really positive experience and a brand I’d happily buy from again

We had a marble table and beautiful chairs delivered this morning. 1 chair missing customer service resolved the situation straight away. Table and chairs were very well packaged the quality of them are of a very high standard can't fault this company. Thank you x

So pleased with my purchase (Matilda two seat bistro set) together with two scatter cushions. Everything was beautifully made and such good quality. Atkin & Thyme Customer Service was tip top in investigating a query I had and allaying any concerns. Delivery was also very efficient - kept fully informed and received on time. Certainly recommend buying from Atkin & Thyme.

I would strongly recommend looking elsewhere.

My experience purchasing living room furniture from this company was incredibly disappointing from start to finish.

The item arrived with damage and significant manufacturing issues. When I contacted customer service, they failed to offer a reasonable solution. Even the company’s director acknowledged they couldn’t assure me that a replacement would arrive in good condition, which didn’t inspire any confidence in the standard of their products.

The quality of the furniture was far below expectations. It was missing essential screws and components, and the packaging had an unpleasant smell that was difficult to ignore.

On top of that, there were several unsuccessful delivery attempts, and dealing with customer support only added to the frustration. I spent far too much time trying to get the issue resolved and ended up out of pocket with a faulty piece of furniture.

If you value your time and money, I’d suggest avoiding this company and purchasing from a retailer with better quality control and customer service.

Buying furniture from this company has been one of the worst purchasing experiences we’ve ever had.

The furniture arrived damaged and structurally flawed, yet the company refused to provide a satisfactory resolution. Even the director admitted they couldn’t guarantee a replacement would arrive undamaged, which says everything about their confidence in the quality of their products.

The furniture was poor quality, with missing screws and parts, and the packaging had a strong manure-like smell.

To make matters worse, we experienced multiple failed deliveries and some of the worst customer service we’ve dealt with. We’ve wasted countless hours chasing a resolution and have been left out of pocket with a defective product.

Recently bought an expensive item of garden furniture online which was delivered on time. Unfortunately on opening it became clear that the bolts and other fixtures were entirely missing or not in correct amounts therefore the item could not be made.
Customer Service was OK, initially they sent a generic email however on following up with a telephone call and a further email a resolve was found. It did incur a fortnight delay however.
My other main gripe is that the item I bought is by the brand LG however this was not indicated on the website. Whilst the website does reference it uses chosen suppliers the marketing strategy of Atkin and Thyme appears to be one of a 'luxury brand' and the names of the items are changed. Whilst this may be legal it does feel dishonest to the customer. In this particular case a quick Google of the actual brand and product showed it advertised at a significantly lower price point and the item also appears to be old stock as no longer stocked by LG. It does however have very similar items again priced much lower...and that's comparing it to the supposed 'sale price' I bought it for.
LG itself has some pretty horrendous reviews about the longevity of its garden furniture so whlst I have no specific concerns with the product itself in its new state I absolutely would not have bought from this brand had I have known before delivery.
The episode has left a sour taste and a feeling of being scammed somewhat. Lesson learnt. My only advice to others would be to do a Google image search of whatever product you like to see if can be bought cheaper elsewhere.

The £700 chest of drawers I bought from Atkin and Thyme 4 years ago has literally fallen to pieces. Its oozing some sort of glue at joins and the wooden runners have snapped off. When you pay that much for solid wood drawers its not unreasonable to expect them to last. I would have had more longevity from build your own mdf furniture. Very very poor quality absolutely not worth the cost.

Everything is great, products, customer service, speed of delivery but the smell of the cardboard packing is revolting. It's so bad that if you don't get it out of the house quick it permeates through the rooms. We made a mistake of not unboxing a table straight away and the whole kitchen stunk. I've bought items that have fabric upholstery and they smell the same from being in the packaging and so need a really good airing and fabric spray before using. Totally fine after a while but takes the shine off your purchase! I'm a nurse and can only describe it as a c-diff type smell... if you know you know 😬. I hope they address the issue as their items are gorgeous but would definitely be put off in the future by the smell.

Most of my furniture is from A&T, and I couldn’t be happier with it. The quality is excellent, the designs are beautiful, and they regularly offer sales, which is always a great opportunity to pick up something new. On top of that, their customer service is outstanding. Highly recommend!

Quick and simple.quality product

Great product. Swift delivery. Product as described. Works as expected.

I love everything Atkin & Thyme make, beautifully crafted and well made. 🤩

Beautiful light shade and swift delivery. Very pleased

Stylish, well-made chair, delivered quickly and very well packed. Not quite as pictured - the wood was slightly more rustic looking than I was expecting - but lovely nonetheless.

Furniture of good standard + quick delivery.

After having a nightmare of a delivery with DRS damaging two of my door frames and blaming my entrance to be too narrow, Atkin and Thyme did all they could to help resolve the situation.

In addition I had a small issue with the shelving unit as it was very hard to fit the marble tops and they were super helpful as well to help me set them up.

Customer Service was very good. There had been issues with incorrect parts having been supplied for a hanging egg chair which we had received some considerable time previously. Even though this chair was no longer available, Peter Helliwell managed to source spares from the supplier for us. Very patient and helpful advice and support which was much appreciated.

Excellent product delivered very quickly and efficiently

Really high quality product.

Excellent! Although I had some issues, the company rectified them instantly. The courier delivered the wrong marble top to begin with but their customer service was straight on it and got it sorted within the day!
Then we had a quality issue with the table and customer services arranged for a replacement within 15 minutes! Great purchase too, the Rondo collection is fab!