Ardene Arvostelua 

Ardene cheats their customers out of loyalty rewards by feigning inventory errors, and not crediting back any REWARDS USED on the order. I placed an order for 3 items, totally about $42, using a $20 off coupon from the loyalty program. After placing my order, I received a notification that one item ($24) was out of stock. When I contacted support to ask when I will get the $20 credit back, they informed me that the $20 off will not be reissued as per their policy. I INSISTED that this is their inventory error, and it is ridiculous that they are punishing their own customers for fault of their part. They offered $10 credit, but would not reissue the full $20. Then, I recalled that the last time an inventory error occured, I had ALSO used a $ off rewards coupon. When I replied to Ardene, I brought this other situation up, and said it seems like they're using a bait and switch tactic to cheat people out of their rewards coupons, and now they even won't honor the $10 credit they promised, nor reply to my emails. As someone who works in Ecomm, this is appalling behaviour towards a customer.

I think Ardene can really be a hit or miss depending on what you are buying and the materials used. A lot of their clothing is made from synthetic fabrics like polyester and rayon, which is common for fast fashion brands. Because of that, some pieces might only last a few wears if you are lucky. I have even had a top completely fall apart after just one wear without washing it, which was really disappointing. The quality can definitely vary, so it helps to be selective and manage expectations when shopping here.

That said, I do think Ardene has improved its style and is keeping up with current trends that appeal to younger shoppers. I have never been a frequent shopper, maybe once or twice a year, usually in store. This was actually my first time ordering online, and overall, I was pleasantly surprised. The prices are very affordable, and with student discounts and various promotions, you can get some really great deals. I got two dresses and a t-shirt for $61.50 including tax, shipping, and discounts.

Just yesterday, I placed a second online order because they had a 15 percent off promotion, and I was able to stack a few discounts. That time, I got five items including two sweaters, a top and skirt set, and a jacket for around $74 total. It felt like a great deal for the amount of items I received.

One of my favorite memories from Ardene when I was younger was getting the surprise bags. They still sell them, and seeing that brought back such a wave of nostalgia. It reminded me of the fun I used to have shopping there in middle school.

If you are planning to shop here, I definitely recommend signing up for Ardene Rewards, their loyalty program. It gives you access to better discounts and exclusive offers. I also would not suggest buying anything at full price, since there are almost always sales, student deals, or promo codes available.

The only issue I have had so far was with that second order. The website crashed during checkout, and I thought the transaction did not go through. It ended up processing three times. I am currently reaching out to customer service to resolve it, and I am hoping everything gets sorted soon. Another minor thing is that the estimated delivery dates are not always accurate. My last order came a bit later than expected, but it was not a major issue.

Even with some inconsistencies in quality, some items I have bought from Ardene over the years have held up surprisingly well. If you are a careful shopper and know what to look for, there are definitely some cute and affordable gems. I am sorry to hear that some people have had bad experiences, but for me, things have been mostly positive so far. I will definitely continue shopping here every now and then, especially when there are good promotions.

They are products are poor quality not worth for price can’t even wear the shoes for single use worse than Dollarama.No worth at all also not considered customer complaints about the product

Ardene doesn’t allow you to return an item for free you have to pay 5-7 dollars to return …to me that’s not good customer service actually it doesn’t sound right at all

Terrible company. Zero stars for customer service. Clothes are average. Not worth the price. They used Canpar to ship my order and I never even received it. Package was an hour away from my destination and then it was in an entirely DIFFERENT PROVINCE!! They said thatthey wpuld email me updates and then i heard nothing for 3 days until I messaged THEM. Stay away from this company, not worth the headache.

bought a new pair of sneakers, just wore it for 4 hours, got the shoe bites and rashes on feet, totally wastage of money

Magasin Ardene des Galeries de Granby, le jour de la fête des Mères.

Ma fille de 12 ans s’y est rendue pour magasiner avec sa meilleure amie. Lors du passage à la caisse, la caissière a demandé à l’amie de ma fille si elle souhaitait faire un don. Lorsque celle-ci a poliment décliné, la caissière l’a regardée d’un air visiblement jugeant, ce qui a profondément mis l’enfant mal à l’aise.

Ma fille, présente à ce moment, peut corroborer ce comportement inapproprié.

Je trouve inacceptable qu’une employée se permette de juger ouvertement une jeune cliente qui n’a simplement pas les moyens de faire un don. Ce genre d’attitude peut avoir un impact négatif sur la confiance des enfants, surtout lorsqu’ils font un effort pour gérer leur propre argent.

UPDATE: After posting this, Ardene responded to my emails and confirmed that my package was in fact lost and quickly refunded me. I would've rather they resent my items (and when I asked if that was an option I got no response) but I'm glad they at least refunded. Still not great communication from them but definitely not a scam.

ORIGINAL:
Order was never received. I filed a claim with UPS but they just reported they'd reach out to seller. When contacting customer service, they will only provide my tracking number - which notes the item is not appearing in their system any longer. It has been 2 weeks since I placed my order.

No attempt has been made to remedy the situation - if they ever bother to respond to my continuous emails I will revise this review.

I recently visited Ardene store on McPhillips Winnipeg to shop for some fashion items. The store has a nice selection and atmosphere, but my experience was far from satisfying.

When I arrived at the checkout, there was another customer having an issue with a product, so I had to wait for about 5-6 minutes. During that time, only one cashier was helping her. Eventually, two other cashiers arrived, but they focused only on the customer ahead of me. After they finished assisting her, one of the cashiers asked me if a dress on the counter was mine, but it wasn’t — it belonged to the customer in front of me.

What really frustrated me was that, after all that waiting, one of the cashiers asked me to step back and allow the customer behind me to be served next. Despite being the one who had been waiting longer, I was pushed aside. I tried explaining the situation, but the cashier didn’t listen, didn’t pay attention, and simply made assumptions based on her own judgments.

The service I received was unfair, and the lack of attention and listening made the experience much worse. Even though I was patient and tried to explain, the staff did not handle the situation properly. I hope Aden works on improving their staff’s customer service skills to ensure fairness and respect for all customers.

Bad website does not let me go through the checkout I have tried on 2 different browsers it just loads infinitely and my internet is fine.

Update it went through when I tried on the mobile app instead of the websites but Ardene gave me some points to use in my next purchase so at least the customer service is good I'll give it a 4

Ordered 4 items from ardene, they were shipped in two packages. One with canada post that got delivered no problem, the other one was dropped off randomly in the lobby in my apartment building and somebody ended up stealing it. Reached out to the customer service, and they eventually called me back to say that they will make an exception and will refund for the stolen package. I appreciate the gesture, and I know it is outside of their control. Beware of porch pirates everybody, I placed another order so it gets shipped to a canada post outlet. Thanks again, Jamie

Terrible customer service and product. Ordered/received black boots with gold accent. Wore them maybe 10 times over 4 months and they litterly came apart at the seam. I sent Ardene's a picture and requested a refund or store credit. I was refused because it is over 30 days. Well they didn't fall apart in the first 30 days especially while sitting in a closet. This wasn't normal wear and tear!! Horrible customer service and horrible cheap product. I hope they enjoy the last $45 they will ever get from me!!!

Ridiculously horrible. Dont order online. Havent had a problem before Dec 2024. Emailed multiple times about an order place in Dec 2024, no one would give me proper information. Informed me it would be shipped out soon, but then still recieved nothing after almost 2 months. After reaching out AGAIN, they finally informed me that they decided to cancel my order claiming the items are out of stock and have been since 2024 Dec. Though, the items are still available as of today on their website and app. No help at all and just asked me to reorder items I'm never going to recieve according to them.

Do not order online, i order 6 pair of the same pant paid 7$ for shipping. I only recive 1 of them because they didn't have enough. They charge me for 2 but only got one, after I contacted them they rembourse me for the one I didn't get. I wouldn't have pay 7$ shipping for 2 pants they should have tell me before sending the pants and ask me if I still wanted them or not charge me for de delivery.

Issue since December 2024 still not resolve yet. Emailed few times and explain but customer service will just reply to ask questions without reading properly my issue then after I reply MIA no respond. Then email to follow up will happen the same thing end up till now still pending my missing points and promo that supposedly received in January but nothing due to my purchase doesn’t appear in my account. But check in store they can see my purchase history. ARDENE CUSTOMER SERVICE IS SUCKS VERY DISSAPPOINTED

Seriously your asking my info here? Where do you want me to sent? Why dont you resolve all your issue ASAP. I have sent and reply to all your customer service email and you still asking me the same questions. Common be responsible.

It would be nice if you offered tops for women that aren't so short. 8 out of 10 tops you offer are cropped. Not all ladies want to wear that, especially in the winter. Please offer more flattering tops for women of all sizes. Thank you.

I used to have no problem with Ardenes,but last time I ordered it was terrible, Many things were out of stock, but instead of getting one email telling me what, it took separate email always few days apart, some items were 1 full price 2nd for $1 why I ordered,but only got 2 items at full price ,,I kept emailing them,,nothing back,,The tops I wanted,not available,yet they had a sale showing the very same tops..I do not trust them now,and won'f shop anymore..A shame..

Very, very unimpressed with their customer service. It’s abysmal. An order I placed in December was never delivered to me - it was signed for by a stranger and likely delivered to an incorrect address. Customer service took over a week to get back to me, and only then after I followed up. They reported that they had opened an investigation with the courier and told me it would take up to fifteen business days for a response. I waited patiently until more than fifteen business days were passed, but didn’t hear back until I followed up again. Then I was simply told to wait longer - only this time with no idea of how long that wait could be or what was being done to escalate the situation (nothing, I suspect). I expressed frustration and asked what I could even expect for a resolution, or if they could please give me any idea on a timeline? I received no reply this time at all. It’s more than a month after the failed delivery. I’m out over $100, have not received what I paid for or any offer of real assistance or actual care. At this point I suspect that there will be no resolution and they’re just hoping I’ll go away. I’ve never been treated so poorly.

False advertising and misleading sale prices! There's an ongoing sale both in-store and online and they refuse to honour what the sale despites there being the same sale happening online AND in-store. Their customer service is terrible, their phone line just says they can't take calls. If you email them they just say there's nothing they can do and shut you down.

Order number is S0505001000579.

FRAUD COMPANY. DO NOT SHOP WITH THEM. Merchandise is very poor quality, arrives defective, and the company is extremely unhelpful and dishonest. I wasted hours of my time trying to set up a return on two defective items. Customer service has no supervisors available and the representative lied and said she would send me a label after having me jump through hoops sending her photos of the defective item. Not only did she not do that but she never responded to any of the six emails that I sent to customer service and her. Even after I have filed a dispute with my bank, they continue to not provide me with a return label in accordance with their supposed free returns. They are fighting the dispute instead of sending me a damn shipping label. Disgusting despicable company. Stay away. Not worth it at all.