Arctic | Rental Cars Arvostelua 

No information provided that the car for the pick up was located up the hill on another parking space (we received this info 2 days after, ha ha ha). We were not informed that GPS google maps of Faroe Islands do not work and also language was not set to English, we struggled to change it. The car was not properly cleaned (for example we found a chip on the floor). After 6 days we got an alert icon and it was about the pressure in the wheel - we noticed then that it had been patched up with tar or sth similar. There is no help desk at the airport, you just pick up the key from the box (other companies have their desks) and since I had problems with the internet I could not open the box at first.

Avoid if possible! More like rent-a-wreck!
We rented a car in Faroe islands in July. We chose a mixed:economy car. Arctic web page states that they use mostly 2024 models, some from 2023. No info that mixed:economy would equal very old cars. We got a car from 2015 with 140 000 km on the meter!! Completely filthy inside, nasty stains on all seats.
Pick-up process confusing as we got an email the same morning saying the car was ready for pick-up but in reality wasn´t when we arrived. Rental office closed at airport. No further information given. After several contacts a representative came, turns out our car was late and uncleaned. Asked for a replacement but there were none available according to the guy.
Contacted company after rental period and asked for a reduced price due to inferior vehicle but was denied by customer service who suggested a free passage through one of the tunnels in Faroe islands as compensation! That is useless to us as we would hardly go to Faroe islands again and certainly not chance on renting with these scammers...
Also please observe that Arctic adds 400 dkr for pick up and drop off at the airport, most other companies includes that in the price given when searching for rentals.

Decided to give a local company a go and weren’t disappointed. Fuss free key collection and drop off. Car was as described. The only thing was there was no charger for the portable WiFi and it was on 3% when we got the car. Luckily we had a power bank.
Deposit returned within 2 weeks.
Would definitely use this company again.

It was a great experience to use Arctic Rental Cars. Their self-service system actually works great. I would use them again another time :-)

The car was brand new and the price was excellent. Picking up and returning the vehicle was straightforward once you understand the procedures.
Furthermore, contacting customer service was very easy.
An electric car is the best choise for Feroe Islands.

Smooth process. Everything was clear and Arctic were helpful and flexible with changes. Car was delivered promptly.

Everything worked perfect. Easy online booking with competitive price. Super smooth pickup at airport (loved to not have to stand in line and discuss add-on insurance etc). No problems with car and smooth return. Had the final invoice 2 working days later. I would definitely use Arctic again!

Great service, good price

Perfect! The pick up and drop off was super smooth and the cars were perfect for our stay. They were also so kind of allowing us to have a late drop off. Highly recommended!

From start to finish I had an amazing experience! The car was new ans very clean.

When my flight got disrupted they were quick to respond and assist me so I wasn't trapped without a car.

I would recommend renting through here again.

Upgraded to start with, which was positive. Problem with the car, not so positive. Quickly solved problem, compensation-so quite happy overall.

For my stay in the Faroe Islands, I specifically booked an electric SUV with Arctic Car Rental. The deciding factor was a special offer for unlimited free charging across the entire island, which was meant to provide financial predictability regarding our holiday's fixed costs. Unfortunately, the actual experience did not meet the expectations set by the booking and the website.

Booking and Deposit:
There were discrepancies regarding the deposit early on. The website stated 2,990 DKK, but after confirmation, 3,990 DKK was demanded. The explanation was that a higher deposit is required for electric SUVs—information that was not on the website at the time of my booking (this was only updated weeks later).

Vehicle Pickup and Support:
The pickup at Vagar Airport via keybox went smoothly thanks to the code sent in advance. However, the disappointment followed at the vehicle: instead of the booked electric car, a petrol car was provided. Since no Arctic Car Rental staff were on-site and no one was initially reachable by phone, I reported the error via email.

In a later callback, I was informed that the electric models had not been delivered and that I was supposed to be the first customer to rent such a model. Although the rental company admitted they had been aware of the non-availability days in advance, I was not notified. In my opinion, proactive communication is to be expected when such a fundamental change to the rental conditions (loss of free charging) occurs.

Conditions and "Upgrade":
The rental company argued that the petrol car provided constituted an "upgrade" according to the contract. In my personal estimation, however, this did not correspond to the originally booked service, as the benefit of free charging was lost and additional fuel costs were incurred. Regardless of this, price differences between electric and petrol variants can vary depending on the market and specifications. From my perspective, the change did not represent an upgrade.

No gesture of goodwill, such as a discount or the waiving of tunnel fees as compensation, was offered. As other rental companies were already closed or had no vehicles available at that time, we had no realistic alternative but to accept the car as it was. On a positive note, the refund of the deposit was processed quickly and as expected after the relevant deductions.

Vehicle Report (Omoda 5 Petrol):
The vehicle itself was unfortunately underwhelming:

Transmission: In my perception, the tuning felt unrefined; during acceleration, it often shifted up first and then abruptly down two gears.

Infotainment & Safety: The system reacted very sluggishly. Particularly critical: during the drive, both screens froze completely, meaning the speed was no longer displayed. The system only rebooted after about five minutes.

Handling: The suspension and general handling felt vague and sluggish, though this may have been due to the Eco setting I selected.

Positive: The features (heated/cooled seats, panoramic roof, lane assist) are extensive.

Conclusion:
Due to what I consider insufficient communication in advance, the lack of flexibility regarding the resulting additional costs, and the technical instability of the vehicle, I unfortunately cannot recommend Arctic Car Rental. Those seeking reliability in the booked vehicle class and transparency regarding costs may wish to look for alternatives.

Fantastisk service og rigtig fin bil til prisen!
Ville helt klart anbefale det udlejningsfirma til andre!

God service. Nemt at få komme i kontakt med firmaet selv om nøgleudlevering og -aflevering var via en box

After our vehicle wasn't available in Kittilä due to a misunderstanding, a quick phone call was all it took, and a very friendly colleague brought the car from Rovaniemi just two hours later, completely hassle-free. Pick-up and drop-off were totally straightforward. The local colleague was incredibly friendly and helpful with all our questions. We even received tips and information about the vehicle and nearby attractions via email. You just don't get that kind of service from the so-called big companies. This is how car rental should be done. We wish you continued success, especially to the entire team.

God bil og god service, kan anbefales.

Great company, always book with them when i come to the faroes. Clean, modern cars, efficient check in and check out. Highly recommended!

Will absolutely give 0 rating (if it was possible). Booked a car in March 2025 and paid the deposit. Visited Faroe in July 2025 and got an uncharged wifi module with the car.
Got a replacement that still wasn't charged. Was asked to purchase a charger. Why?
Moving on, it's November 2025, we still haven't gotten our deposit refunded (after several repeated emails).
Waiting for a Christmas miracle!

Easy booking, fair prices, and automatic return of deposit after deduction of tunnel fees.
The cars however are not new, and the was not cleaned from the previous user(s).

Fantastic service and nice car