Sono molto soddisfatta del servizio clienti. L'assistenza è stata rapida, efficiente e professionale. Il mio problema è stato risolto tempestivamente e con grande cortesia. Grazie per l'eccellente sup... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Innanzitutto trovo il sito web dell'azienda molto utile e mi aiuta a organizzare i miei progetti. A volte, però, è vero che, anche se qualcosa sembra immediatamente disponibile, alla fine non mi arriv... Näytä lisää
Wir haben über Archiproducts einen 1.000-€-Eichetisch bestellt, der als Esstisch ausgewiesen ist. Nach den ersten Minuten im Einsatz sind Wasserflecken auf der Tischplatte zurückgeblieben –... Näytä lisää
I placed the order for the Vitra ACX Mesh chair on 20.02.2026 and received it today, 21.04.2026. Right after purchasing, I immediately received an updated delivery estimate, and in the end the chair a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Sisustusliike
- Ravintolakalusteiden myymälä
- Kalustevalmistaja
- Puutarhakalusteet
- Sisustussuunnittelija
- Ulkokalusteet
Yrityksen kirjoittama
Archiproducts.com, the most powerful search engine for architecture and design products
Yhteystiedot
Via Loiacono 20/B , 70126, Bari, Italia
- +39 0805543553
- store-support@archiproducts.com
- www.archiproducts.com
3,7
Keskitasoinen
824 arvostelua
On vastannut 35 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ausgezeichneter Kundenservice – schnelle und professionelle Unterstützung!
Ich möchte mich herzlich bei Claudia vom Archiproducts-Kundendienst bedanken.
Von der ersten Meldung über das beschädigte TV-Möbel bis zur Lösung des Problems wurde ich stets freundlich, kompetent und zuverlässig betreut.
Claudia hat immer schnell auf meine E-Mails reagiert, die Kommunikation war klar und transparent, und sie hat sich persönlich darum gekümmert, dass der Hersteller ein neues Möbelstück produziert und an mich versendet.
Ich fühlte mich während des gesamten Prozesses sehr gut unterstützt und informiert.
Ein solch engagierter Kundenservice ist heute leider selten, daher ein großes Lob und ein herzliches Dankeschön an Claudia und das gesamte Archiproducts-Team!
Mit freundlichen Grüßen
Elvir Hodzic
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Sehr geehrte Elvir, Vielen Dank fuer Ihre positive Bewertung. Unsere Kundendienstlablteilung hat nur das Beste fuer Sie gemacht und versucht, die schnellste Loesung fuer Sie zu finden. Leider es war nicht moeglich Ersatzteilen fuer Ihr beschaedigtes TV-Moebel zu schicken und wir haben daher den Hersteller gefragt, ein neues TV-Moebel in kurze Zeit zu produzieren. Sie sollten das neue TV-Moebel am Ende November bekommen. Wir stehen zur Verfuegung. MfG
Regalo di design
Ho contattato la piattaforma per chiedere assistenza in merito ad un regalo, chiedendo se era possibile riceverlo in pochi giorni. Il centro assistenza è stato molto disponibile (in particolar modo Claudia con la quale mi sono interfacciato) per accogliere la mia richiesta. Pacco ricevuto nei tempi prestabiliti. Molto molto soddisfatto.
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Egregio Cliente, La ringraziamo per la Sua recensione positiva. Come da telefonata intercorsa con il nostro Servizio Clienti sia in fase di pre che post-vendita, abbiamo dato massima priorità al Suo ordine cercando di farglielo pervenire entro venerdì e affinché lei potesse regalarlo alla Sua collega, come esplicitamente richiesto. Grazie al prezioso supporto del nostro reparto contabile e logistica, siamo riusciti a soddisfare la Sua richiesta. Ci auguriamo possa tornare sul nostro sito e trovare non solo futuri regali ma anche oggetti e complementi di arredo per la Sua casa. Restiamo a Sua disposizione. Cordiali saluti
Produits et service client au top !
Un catalogue intéressant avec des produits design et fonctionnels. Et un service client réactif et efficace. J'ai déjà effectué plusieurs commandes et suis satisfaite.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Cher Client, Je vous remercie pour votre commentaire positif. Nous sommes très désolés de voir que votre présentoir sur pied en bois est arrivé cassé à votre adresse.
Dans ce cas, comme vous avez pu observer, nous demandons toujours aux Clients s'ils préfèrent recevoir le remplacement our le remboursement. Dans votre cas, vous avez préférez le remboursement mais si vous voulez acheter un nouveau présentoir sur Archiproducts, n'hésitez pas à nous contacter. Nous restons à votre disposition. Cordialement
Everything was perfect.
Everything was perfect.
Claudia was always attentive to the shipments.
The quality is as expected, 100% recommended.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Dear Customer, thanks a lot for your positive review on our After Sales Department. We checked your order with the producer and in fact there has been a mistake since they produced and shipped one shelf instead of two. We have therefore asked the producer to give this shipment the priority so that you could complete the installation of both shelves. Our After Sales Service always tries to do the best and satisfy our Customers'requests. We hope you can find new interesting articles on our website and be our Customer again. We stay at your disposal. Best regards
Ottima esperienza
Ottima esperienza, sia in fase di acquisto sia nel post vendita: mi hanno prontamente aiutato col produttore per la sostituzione di un pezzo difettoso.
Grazie mille
Matteo Calmarini
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Egregio Cliente, la ringraziamo per la recensione positiva. Malgrado avesse ricevuto la merce ad agosto e il reclamo vada aperto entro 3 giorni dalla consegna della merce, il nostro Servizio Clienti si è prodigato nel sostituire il pezzo difettoso del Suo caminetto a biotenalo, considerati gli elevati standard di sicurezza che bisogna rispettare su questo tipo di articoli. Certi di avere fatto cosa gradita, ci auguriamo che possa tornare nuovamente ad avere fiducia in noi ed essere nostro Cliente anche in futuro. Cordiali saluti
Spiegelschrank
Schnelle und problemlose Abwicklung meiner Reklamation. Der Kundenservice war sehr freundlich, hilfsbereit und professionell. Herzlichen Dank!
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Sehr geehrter Kunde, Vielen Dank fuer Ihre positive Bewertung. Unserer Kundendienst versucht nur die Anfrage aller Kunden/innen zu befriedigen und eine schnelle Loesung zu finden. Wir haben daher fuer Sie einen neuen Spiegel bestellt so dass Sie den kaputten Spiegel ersetzen koennen. Wir hoffen, den neuen Spiegel intakt geliefert wird. Wir hoffen Sie koennen neue Artikel auf unsere Webseite finden und wieder unser Kunde werden. Wir stehen zur Verfuegung. Mit freundlichen Gruessen.
Ottimo postvendita e professionalità
Ottimo postvendita e professionalità. Rispetto delle tempistiche e flessibilità nell'accontentare le richieste dei clienti.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Egregio Cliente, la ringraziamo per la Sua recensione positiva sul nostro Servizio Clienti. Abbiamo fatto di tutto per fermare la consegna della Sua libreria non appena ci ha notificato che al momento non poteva essere consegnata in quanto il destinatario era assente e ci siamo annotati le date nelle quali riorganizzeremo la consegna presso il Suo indirizzo. Abbiamo semplicemente cercato di soddisfare al meglio le Sue richieste così come quotidianamente cerchiamo di fare per tutti i Clienti di Archiproducts. Ci auguriamo che possa nuovamente tornare ad essere nostro Cliente e acquistare sul nostro sito. A presto!
Super!!!!!
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Gentile Cliente, la ringraziamo per la recensione positiva. Il nostro Servizio Clienti ha semplicemente inteso la Sua urgenza nel ricevere l'ordine parzialmente al fine di iniziare a installare le Sue 3 lampade FLÛTE SMALL. Ci auguriamo che le lampade abbiano soddisfatto le Sue aspettative e non appena anche l'altra parte del Suo ordine sarà pronta, provvederemo ad effettuare una seconda spedizione. Restiamo a Sua disposizione. Cordialmente,
commande luminaires mullan Pando Organique Céramique
nous sommes très satisfaits de notre choix pour avoir commandé nos luminaires chez archi products.
ils sont très réactifs et professionnels
nos échanges ont été cordiaux et efficaces
le client est respecté
une très belle expérience en toute confiance
je recommande à 100%
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Chère Nathalie,
un grand merci pour votre message et pour votre confiance! 🌟
Nous sommes ravis d’apprendre que vous êtes pleinement satisfaits de votre expérience avec Archiproducts.
Votre retour positif sur la réactivité et le professionnalisme de notre service client nous fait très plaisir.
Nous espérons de vous accompagner à nouveau dans vos prochains projets.
Bien cordialement,
Archiproducts Shop Team
What’s wrong with the customer support I used to trust?
I received my order more than a couple of weeks ago, which contained totally 7 items rather than 6 that I’ve actually ordered. It turned out they wrongly shipped me two drawers I didn’t order which should have been a coffee table that I ordered missing in that shipment. They contacted me, wanting the two drawers to be shipped back, which is understandable. What puzzled, and in the end really irritated me was that they didn’t care about the missing item that I haven’t received at all. All they cared was to get the drawers back. After one of the staffs, Claudia, replied me that their logistics dept would check what went wrong on Oct 8th, then it went silence for entirely TWO weeks about the missing item. Over the past two weeks, emails between archiproduct customer support and me still kept going. Yet the correspondences were all about getting the drawers back. They wouldn’t even bother to updated me the status of the missing item in the emails, in spite that I politely ask them to take this matter seriously, more than once.
I did all I could to help. I wanted to get it over with soonest, so I tag the shipping documents provided by DHL the first thing I returned back to my another house ( the shipping address). I didn’t have a printer there. I even asked for help from my brother, who didn’t live with me, to get it done for archiproduct. Now the boxes have been kept at security center on the ground floor of my apartment for MANY days. No pick up! Perhaps DHL came before I got ready, but how on earth would I be able to do all those work when I was only given by archiproduct one day to get everything really? I’ve my life here and I’m not all to just serve archiproduct. Shouldn’t I be asked beforehand which date is convenient for them to send DHL to pick up the drawers? No. They set the date and simply informed me.
This is still a pending issue as of now. I’m no archiproduct employee. I’m a customer who hasn’t received one of the orders I’ve placed. And I am also a kind customer who spent efforts to help archiproduct fix the problem they caused. They should to minimum take responsibility for the missing item. And they shouldn’t take all the helps from me for granted. I hope top managements see these messages and fix clearly the serious internal problems they have now.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Dear Customer, we really apologize for all the inconvenience caused with your order. Unfortunately we wrongly shipped the bedsides tables to your address instead of your table AMPM | MAGOSIA. Since you are in an Extra European Country, the handling of such shipping problems is much more complicated. Neverthless on 27th October we managed to ship your table to your address in Taiwan and thanks to your cooperation we were also able to pick up from your address the goods wrongly received. We apologize again for this situation and we hope you can have faith in us again in future. We stay at your disposal. Best regards
No support after purchasing
I'd been a follower of Archiproducts for a long time, so when they reached out about their trade services I was looking forward to working with them and hoping to establish a long relationship. Unfortunately, my first experience with an expensive order is that they don't offer much support after purchasing, they are slow to reply, and they don't take responsibility for anything. They throw everything on the purchaser including complicated customs and duties and storage fees. For purchases of such expenses, I strongly recommend working with local reps instead, who offer so much more support and often offer prices that are even less than Archiproducts'.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
SAV inexistant
Après quatre semaines d'attente prévue pour la livraison d'un luminaire qui arrive sur une palette (aucune information concernant les dimensions ni le poids du colis sur le site lors de la commande), le luminaire livré n'est pas du coloris attendu.
En effet Archiproducts n'a pas de service SAV et "transmet toutes les informations au fabricant qui prendra contact avec vous très prochainement".
Cela fait 15 jours que j'ai un énorme colis qui m'encombre et aucune prise de contact du fabricant.
J'attends...
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Awful delays and support
This company has no "after purchase support" - their words not mine.
This means after you order something, no phone number or human is available to you.
Just to be clear - you are purchasing very expensive designer brands here, thousands of euros, and no one here to help you.
I bought a sink well over 1k, it was supposed to ship end of August, mid september they told me it would ship october 1st. I sent them more than 34 emails and received many half-annoyed non-helpful replies, either from someone who read a zendesk ticket, or something automated.
Apparently the sink has shipped more than a month and a half late, holding up my construction.
If you can buy from the supplier directly make every effort to do so!!!
Update: They say that the delay is due to the war in Gaza, completely understandable, yet the shipping times they currently list on their site where they try to sell you product do not reflect that. This is bait and switch, what they have willfully admitted to.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Dear Customer, we are really sorry for the delay with the delivery of your order.
Anyway our after sales support have always answered you and explained you that unfortunately the producer had had some problems with the supply of the raw materials because of the war in Middle East and this situation has caused a huge delay not only with your order but of all articles coming from these countries. We also offered you to cancel the order and receiving a full refund since this situation was beyond Archiproducts' control and was caused by a geopolitical crisis in Middle East (Gaza War) that has caused the interdiction of the transit of all cargo ships. We really apologize for the inconvenience caused and we hope that you have understood the critical situation that involved your order. Best regards
very expensive products for extreem bad…
very expensive products for extreem bad quality. lamps, furnitures.. all bad quality and customer service is totally incompetent
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Dear Customer, we are really sorry to read this review. Anyway you asked us for a technical sheet and our Customer Service forwarded you it even if you did not make any purchase on our website. Our after sales service support Customers who made a purchase on Archiproducts but we answered you despite of this. If you need technical information about the electrical system, you should discuss it with your electrician. Best regards
Thank you very much!
Thank you Archiproducts for great choice of the designer items and great communication regarding orders and delivery.
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Dear Customer thank you for your review! We are delighted to read that your customer service experience was positive. We are very careful in taking care of every single order and in reading all the evaluations that can help us to improve our services. We hope that you can soon receive your coffee tables and that you will enjoy them in your living room! Thanks again and see you soon!
Vastaus yritykseltä Archiproducts
Gentile Cliente, per aver condiviso la tua esperienza con il nostro servizio Clienti. Ci impegniamo molto per rappresentare al meglio Archiproducts e tutti i brand e designer presenti sul sito. Restiamo a tua disposizione su tutti i canali di assistenza e supporto. A presto!
Vergogna
Ho ordinato un orologio da parete di un certo valore e mi è stato consegnato senza imballo. Solo una misera scatola: la confezione proprio dell’orologio stesso:
con incollata l’etichetta di viaggio e quindi completamente rovinata per fare un regalo e oltretutto apribile senza nessun nastro di sigillo
Una vergogna
E ovviamente assistenza inesistente
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Gentile Cliente, siamo spiacenti di leggere che ha avuto un problema con la consegna della merce. Ad ogni modo abbiamo cercato nel nostro CRM ma non è stata inviata alcuna segnalazione al nostro reparto post-vendita. La invitiamo a scrivere una mail a store-support@archiproducts.com affinché possiamo offrirle opportuna assistenza. Grazie per la collaborazione
Very helpful
Archiproducts helped me several times throughout the purchase process and was very accommodating
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Dear Customer,
thanks for your positive review. Our pre and after sales dpt always try to find the best solution for our Customers. In your case we explained the producer that your table top had a manufacturing defect and the producer immediately informed us that they would have put in production for you a new one. We know that our Customers expect perfect articles and therefore we try to satisfy their needs. We hope you can find new interesting articles on our website and that you can be our Customer again!
Bravissimi e professionali
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Archiproducts
Egregio Cliente, la ringrazio per la Sua recensione positiva. Il produttore ha accordato per il Suo ordine uno speciale omaggio e abbiamo ritenuto opportuno comunicarglielo tempestivamente di modo che potesse riceverlo insieme al Suo pouf. Ci auguriamo che possa trovare altri interessanti articoli sul nostro sito e non esiti a contattare il nostro servizio pre e post vendita per qualsiasi dubbio o informazione. Restiamo a Sua disposizione. Cordiali saluti
Malissimo !!
Buongiorno, anche questa volta sono costretta a comunicare con voi attraverso le recensioni visto che il servizio clienti è inesistente per rispondere alle e-mail. Quando arriverà l’articolo ordinato e già pagato più di 8 settimane fa dell’ordine ORD-98851? Attendo vostro immediato riscontro altrimenti procederò con la mia banca per recuperare la somma già pagata al “vostro commercio” online.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
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