Appliancentre Arvostelua 

Wonderful service! Installed my washer and dishwasher - thank you!!

Ordered a tumble dryer, paid over £400 including delivery, installation and removal of old machine. Delivery on a Monday was organised, didn’t arrive. We chased, delivery promised Wednesday, didn’t arrive. Delivery promised the following week twice, now it’s Friday again when delivery was promised today. No machine again today, customer services no longer answering the phone and nobody calling us to explain despite promises to keep us updated. They still have our money. Shocking service. IF I can get through I will be asking for a full refund as I do not trust the company to deliver.

Tumble dryer never arrived in the confirmed delivery and time slot. It had never arrived at their depot - and they didn't bother to update me. They then promised to call me with updates. They never did. I had to constantly chase them for updates and my delivery was 5 days late. Once they delivered the machine, they forgot to take packaging that was taped into the inside of the dryer, so when testing it (with the installer) it got jammed. I noticed this after they left and managed to rip the packaging out of the edge of the drum. I ran out to tell them (so they wouldn't make the same mistake again for someone else) and the installer was dismissive and did not apologise. When I said it could have damaged the machine he said "well you have the warranty". I understand when things go wrong, and sometimes it's out of our control but I can't imagine worse customer service. Shame as I try to support local businesses. Will never be using this company again. The only reason it got 2 stars instead of 1 because the tumble dryer was a good price.

Meant to deliver one week ago and still hasn't arrived. Customer services put the phone down twice and was promised 2 calls back which I never received. Cant track the order on their website, Wouldn't recommend at all.

Bob fixed the issue in no time. Very happy with the service. Very professional.

Booked a repair and the email said it was on hold. Emailed for an update, no reply. Called and they said they don’t know how to fix my fridge. I asked to cancel and would appreciate it if was told earlier in advance so I didn’t have to arrange work around the visit. Avoid this service as it’s very poor communication.

My dishwasher had broken, they came to review, advised on it, and replaced it. They were very professional, reasonable prices and very efficient in their delivery. I was very impressed and pleased with my replacement. They also cleaned up!

We booked in a repair of our washing machine and steam oven. The engineer came to site and was there for no more than 10 mins - how he identified what was wrong, was beyond me. We were told that we would receive a list of parts to buy, but this never arrived. I had to call and email a number of times and eventually a few weeks later I received the list. I agreed that they would buy the parts for me and have been struggling for the past 6 weeks to get the repair booked in. I finally received an email a week ago saying that the engineer had tried to call us, but we have no missed calls or voicemails from him. I was asked to call to book this in. I replied to the email, saying that I was in Costa Rica and asked to book this in for the following Monday. I had no response to that email and multiple others since and I have called 3 times now and nobody answers the calls... it rings to voicemail. Nobody returns my calls either. Beware, this company looks super dodgy!! Follow-up: they were super quick to respond to my negative review here, but have still not returned my phone call or responded to any emails. They should spend more time responding to clients in a timely manner, so they need less time responding to negative reviews.

The drivers were polite, and very helpful and efficient. Offered to unpack my appliance. Very kind.

Good and quick service. Polite and do the work very quickly

Placed order on 15/12/24, for a freezer. I received confirmation of delivery date which is/was 18/12/24 between 08:00-12:00. I called at 13:50 to enquire where my delivery was, and the person on the phone spoke over me, then cancelled my order then hung up the phone.

I then called back at 14:02 wanting to enquire why my order was cancelled without an explanation or my say so. I was on hold for longer than the last time and before I got to say what my problem was, the person on the phone asked if I was the person from XYZ postcode for XYZ item, which may or may not be a breach of GDPR frameworks. During the 2 phone calls I heard just lies, excuses & interruptions while I was attempting to enquire about my order.

The good thing is that the calls are recorded & the person on the phone could be taught a lesson in basic customer service, such as "hello, my name is XYZ, how can I help?" and then actually try to help.

I have taken a day off from work to wait for a delivery that was never going to come, it's unprofessional. Why advertise things that you don't sell? Why have people on the phone in customer service that seem to resent serving customers? Check the phone call recordings for quality and training.

I took a half day to accept the delivery of my new tumble dryer but the delivery didn’t happen until 4 days later. At no point did customer service contact me about the late delivery, I had to call them (and sit on hold for nearly an hour) and found the staff to be unapologetic.
Delivery team were very friendly and helpful.

Amazing price, and the best delivery service. Followed instructions, delivered to Central London without excuses, and even emailed us when they were 18 minutes away. The delivery people were helpful, friendly, and they brought the cooker into the kitchen and removed the broken old one without fuss. It was super well packaged and didn't arrive damaged, unlike our experiences with other stores. We can't rate any other customer service as absolutely nothing went wrong. Delivered for free in 3 days (even around Christmas when others wouldn't until the New Year and were still charging £50+ without weekend delivery). The cooker itself isn't very well made by the external company, but does the job, cheap and cheerful, exactly as we needed. Highly recommend. We will use again for all appliances. Thank you :)

The delivery and installation was great.

Update
Respone to response.

I did not demand anything and merely wanted advice on a product.
YOU slammed the phone down on me! Hiw rude. You've either got good customer service or not. You don't hence sooty!
I rang back to find out who the manager is or governing body over your company to complain about your behaviour.
To call me an idiot says it all about you!
I wonder what AC stands for I'm guessing Absolute I can only imagine what the C standard for!
By the way I'm not Karen so you got that wrong aswell.

If I could give a 0 I would in fact a -0.
Called this place to ask advice and answer was email and we don't help in your area?! As quick as that then hung up. Sooooo rude and dismissive. How they get customers is beyond me!!
Have since read the reviews...says it all! One star one star one star!
Even sooty with his magic wand couldn't help this business or in fact customer service!!!
DON'T BOTHER FOLKS!!!

Excellent service. Old freezer had broken delivery swift and excellent operator

Super fast delivery and Amazing service ! Thank you

Great experience with this company ! Very professional delivery and installation and customer services on the ready to help whenever needed ! Will definitely use again :)

I called the company to discuss a service call. The person asked me what area I am in, I told him, and he then asked me what issue I was having. When I asked him if he did in fact cover my area, he hung up. I rang back (in case it was a mistake), and he hung up again. Very strange for a company that advertises itself and has a website.