I have used AOP+ for nearly four years and I love their quality. It's usually excellent. Unfortunately their customer service has fallen dramatically over the last year or two. So much so that a... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Quality is generally good, but query’s,problems and faults tend to be more difficult to resolve straight away. Most orders generally shipped around 5 working days. It would be good to have them shi... Näytä lisää
Yritys on vastannut
Amazing customer service! I don't normally write many reviews for businesses but these 5 stars were well deserved. It's rare these days to find companies online you can trust to actually deliver... Näytä lisää
Yritys on vastannut
Customer service absolutely second to none, the application however a nightmare to work with and I am talking from a tech savvy person's perception. Many users complain about the application, yet... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Vaate- ja kangastehdas
- T-paitojen painatus
- Digitaalipainotuotepalvelu
- Tulostuspalvelu
- Printtivaatekauppa
- Silkkipaino
Tietoja yrityksestä AOP+
Yrityksen kirjoittama
Automate your printing in 30 seconds! SHOPIFY + ETSY
We do Print-on-Demand Dye-sublimation (All Over Print) & Direct to Garment products and dropship to your customers with your brand. Print-on-Demand Dropship is extremely start-up friendly for artists, bloggers, designers, photographers, online communities who would like to create and run their own online store.
Deal directly with the manufacturer!
We're one of the only print-on-demand services that don't outsource printing, unlike others that outsource their printing, we print everything in-house. We are manufacturers of the products we are selling. Our products proudly printed in London, United Kingdom. AOP+ has the most competitive prices for All Over Printed products of all print-on-demand services in the UK, EU and US.
How does AOP+ work?
When an order is made on Shopify that contains an AOP+ product, it's automatically sent directly to us, where we print and ship it to your customer.
About AOP+
We are a family-run company based in London and printing t-shirts for 10+ years for many brands and behind the scenes of many APPs!
Sell Unique Products!
AOP+ has over 120+ Classic, Premium sand ORGANIC products and variations.
We do Print-on-Demand Dye-sublimation (All Over Print) & Direct to Garment products and dropship to your customers with your brand. Print-on-Demand Dropship is extremely start-up friendly for artists, bloggers, designers, photographers, online communities who would like to create and run their own online store.
Deal directly with the manufacturer!
We're one of the only print-on-demand services that don't outsource printing, unlike others that outsource their printing, we print everything in-house. We are manufacturers of the products we are selling. Our products proudly printed in London, United Kingdom. AOP+ has the most competitive prices for All Over Printed products of all print-on-demand services in the UK, EU and US.
How does AOP+ work?
When an order is made on Shopify that contains an AOP+ product, it's automatically sent directly to us, where we print and ship it to your customer.
About AOP+
We are a family-run company based in London and printing t-shirts for 10+ years for many brands and behind the scenes of many APPs!
Sell Unique Products!
AOP+ has over 120+ Classic, Premium sand ORGANIC products and variations.
Yhteystiedot
Yhdistynyt kuningaskunta
- help@aop.plus
- www.aop.plus
2,5
Välttävä
86 arvostelua
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A drop shipping site that Works !!
Good products and an easy to use platform means I can add a multitude of products quite easily. The customer support team are also very good if you have any issues they deal with these and reply quite quickly. The best part is how easy it is to link the aop dropship site to your own website. My only drawback is that if you have multiple platforms you have to create a listing separately for each of your sales channels.
3. helmikuuta 2023
Vastaus yritykseltä AOP+
Hi, Thanks for sharing your feedback with our AOP+. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are still working on some changes and updates on our APP and we thank you for your suggestion.
Ugyar and his crew are responsive and…
Ugyar and his crew are responsive and professional. Their merch is top notch
8. tammikuuta 2023
Vastaus yritykseltä AOP+
Thank you so much for your feedback, we are very pleased we have provided you with excellent customer service which is one of our priorities. You may also join our FB group for any assistance https://www.facebook.com/groups/alloverprint
AOP+ Team
I haven’t received it yet and the fact…
I haven’t received it yet and the fact that the automated system sent me an email asking for a review goes to show you that it’s taking way too long to receive the item. Not only that, but I had a customer service rep trying to pretend they know it’s coming next week and I had to use just some simple logic to call them out for lying to me. I’ve sold for years online and never have I once told a customer, “it’s coming” when the tracking number doesn’t match up with the facts. Rather, I always tell them the truth, a fairly novel idea for most customer service reps apparently.
6. tammikuuta 2023
Vastaus yritykseltä AOP+
Hello,
I am sorry to hear about this, I apologized if this was not explained well to you by our support, please note that orders are shipped from London UK, this will have a Pre Shipment status in USPS until the order reaches on the the USPS end, normally shipping from UK to US takes a week on regular days, but since it was on holiday which is a peak season delays on the shipment is normal, once the order reaches in our US facility it will be handed over to the USPS only time you will see update on the tracking link.
Hope this helps.
AOP+ Team
Very Disappointed
The image qualities were very poor and all I received were excuses that made no sense. I have had no problems with past orders and yet two images, taken with different cameras had the exact same pinky tones and low definition
22. joulukuuta 2022
Vastaus yritykseltä AOP+
Hello,
We am sorry to hear about this issue, We have sent you an email about this, so we can investigate and assist you properly with your concern.
Thanks!
AOP+ Team
Quality good, timescales can be long
Quality is generally good, but query’s,problems and faults tend to be more difficult to resolve straight away.
Most orders generally shipped around 5 working days.
It would be good to have them shipped much quicker, as my customers tend to want their items within 3-4 days. So it makes it difficult to compete with other companies that ship out in 1-2 days.
4. joulukuuta 2022
Vastaus yritykseltä AOP+
Hi,
Thank you for your feedback, Our processing time is 3-5 business days, during the normal time of the year we can ship order as early as 3 business, but during the 4th quarter of the year numbers of orders are always expected to increase, but as much as possible we try to send out the orders the soonest possible we can which also depends on the volume of orders coming in.
We appreciate again your thoughts, If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
AOP+ Team
Vastaus yritykseltä AOP+
Hello,
Thank you so much for your time sharing your experience, we are very please we have provided you with excellent customer service which is one of our priorities. You may also join our FB group for any assistance https://www.facebook.com/groups/alloverprint
AOP+ Team
I have yet to receive any items or…
I have yet to receive any items or updates on tracking (it says the label was made 10 days ago but nothing has been shipped) so it is impossible for me to review any of the items.
14. marraskuuta 2022
Vastaus yritykseltä AOP+
Hello,
Good day, I am sorry to hear about this, we have sent you an email about the order for further assistance.
Thanks!
Great service and easy to use website.
10. marraskuuta 2022
Vastaus yritykseltä AOP+
Hey
Thanks for the awesome review, We work hard to meet expectations like yours.
If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
I like the choice of products that you…
I like the choice of products that you offer.
Unfortunately, they do not push through to my store without hitches, it may be because I try to send too many to my store at once. Is there a limit on how many will push to the store? My store is on Etsy.
7. marraskuuta 2022
Vastaus yritykseltä AOP+
Hello,
Good day, there is no limit on how may products you will publish but either the Etsy or Shopify does have variant limits per day. I would suggest to publish one collection at the time, if you need any further assistance you may get in touch with our support at help@aop.plus.
Vastaus yritykseltä AOP+
Hey,
Thanks for sharing your feedback with our AOP+ app, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
Vastaus yritykseltä AOP+
Thank you for sharing your experience with our support and products, we appreciate it so much. Looking forward doing more business with you. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
Love this company
Love this company. The 24/7 customer service are brilliant esp Janine and Jade. My customers love the quality of the shirts, hoodies and sweaters. The only downside I’d say is the print quality of the mugs isn’t the best so I use a different company for them but other than that 10/10 😊
31. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä AOP+
Hi, Thanks for sharing your feedback with our AOP+. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
As a designer
As a designer, using Print On Demand needs to be seamless. This is not a seamless experience, and heaven forbid you try and get an answer through "Live chat"
Just go somewhere else that doesn't hide charges, and can actually understand basic arithmetic.
22. syyskuuta 2022
Vastaus yritykseltä AOP+
Hello,
Good day, I am really sorry to hear about this, I have checked your inquiry with the chat support and inquiry was handled properly. If you have other concerns we have sent you an email directly for further assistance.
Thanks!
AOP Team
Customer service is an absolute gem
Customer service is an absolute gem. Very quick to respond and ensure your queries are taken care of promptly. Will continue to work with them.
2. elokuuta 2022
Vastaus yritykseltä AOP+
Thank you so much for your feedback, we are very pleased we have provided you with excellent customer service which is one of our priorities. You may also join our FB group for any assistance https://www.facebook.com/groups/alloverprint
Vastaus yritykseltä AOP+
Hello,
Good day, I am sorry for the delay on your order, We did check this. and looks like there is a payment issue on the card reason why your payment is not going thru, we will be in touch to you thru email for more details and discuss your concern.
Thanks!
Great service!
31. heinäkuuta 2022
Vastaus yritykseltä AOP+
Thank you so much for your review. We are glad we have served your needs well, we appreciate so much of your business. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
Great service and good quality.
3. heinäkuuta 2022
Vastaus yritykseltä AOP+
Hey, Thanks for sharing your feedback with our AOP+ app, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
AOP+ customer support is amongst the…
AOP+ customer support is amongst the best I've ever come across. Quick, polite, and efficient. Not very common these days and makes what is a new experience for me, a lot easier to deal with.👌👍🙏🏼
7. kesäkuuta 2022
Vastaus yritykseltä AOP+
Thank you so much for your feedback, we are very please we have provided you with excellent customer service which is one of our priorities. You may also join our FB group for any assistance and updates https://www.facebook.com/groups/alloverprint
The good, the bad, the ugly.
Great for getting you going with generating lots of products. The creation process is also super easy.
What drops the stars, is when products are no longer available, but you only find out 2 days after a customer has ordered the item. This leads to a poor customer experience, which is the exact opposite of what I'm aiming for.
Another negative is that any products you generate for say your Etsy account, cannot be brought in to your ebay account, meaning all those products you've created once, you'll need to do all over again. When you've made 800 products, that is just not something that seems productive to do with your time.
EDIT after AOP reply.
AOP integrates with ETSY and Shopify however if I create a product for my Shopify website, I'd have to recreate it for Etsy, and vice-versa. Products created for Shopify can be linked to the ebay sales channel on Shopify. Regardless of where I'm selling (eBay, Etsy, directly on my Shopify site), we need to be in control of the customer experience. If you are relying on other suppliers products and stock, you should have backup options, or at least good enough communication with suppliers about their stock levels so your AOP products can be updated before purchases are made so that we can continue with the customer experience we are striving for every day.
"as soon as we learned any stocks issues from our APP users order, we send out emails as soon as possible to inform them and offer other alternatives". This is NOT good enough. This IS the problem. You are reactive and not proactive as a company so you wait for stock issues and then let your customers know. The problem is that your customers usually have many customers each themselves.
To be clear, 1 star loss from 5 is down to the stock issue that I beleive can be improved upon with hard work and good communication between suppliers and AOP.
1 more star has been lost for the inability to create 1 product for multiple stores.
If either situation changes, I'll update my score to reflect this.
3. kesäkuuta 2022
Vastaus yritykseltä AOP+
Hello,
Thank you for your feedback, since we are a print on demand, we are only relying on the stocks from the supplier for the blanks, since stocks are fast moving it could be available today but will not by end of the day or tomorrow, as soon as we learned any stocks issues from our APP users order, we send out emails as soon as possible to inform them and offer other alternatives.
As for eBay, as of now we do not integrate yet with eBay, but we will be working on it soon, as of the moment we integrate with Shopify, Etsy and BigCommerce.
Hope this explains. If you need anything our support team is available 24/7 to help, you may reach them at help@aop.plus
AOP+ Team
Fantastic company
Fantastic company, brilliant and extremely helpful customer service. I've had nothing but amazing reviews from customers regarding the quality of their purchases. Since using AOP+ my business has exploded profit wise because of the happy customers and reviews.
18. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä AOP+
Hi, Thanks for sharing your feedback with our AOP+. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and helped you out with your business. If you need anything our support team is available 24/7 to help, you may reach them at help@aop.plus
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