Annelouiseboutique Arvostelua 

It took over a month for my order to be delivered and when I contacted them about it it took a week to get resolved as they said it was being investigated. I had ordered 2 sizes so I returned one of them within a week of it being delivered. It’s been a month now since I returned the dress and my proof of postage shows that it was delivered and signed for but I still haven’t received my refund. When I contacted customer services they have just said they need to investigate it. Despite loving the dress, I will never order from them again.

Update: the reply from Anne Louise Boutique is fake. I’ve been dealing with their customer service team for weeks now and they give a lot of bullshit. Don’t think that them sending the message below means anything will change. Worst company ever!

I have been waiting over a week to get a refund on a dress that I ordered that cannot be delivered on time!! I have emailed 10’times and still just a chat bot! Other customers that have commented on here - alb London have got in touch to say they are sorry and to email them - the email they give doesn’t actually get you anywhere it’s the same email address I have been emailing daily where they WILL NOT GIVE you a refund

**Edit to say - they have still not responded and now pursuing through credit card company and have reported them to Trading Standards and would encourage others to do the same**

Terrible terrible company. Ordered over a month ago, paid for speedy delivery and still nothing has arrived.

Have chased countless times to customer service and get non committal responses about “escalating” my request.

Have now requested a refund and again no proper response.

I’d avoid at all costs!!

Awful customer service. The item took weeks to arrive and they weren’t able to give any updates, it appeared to be an ai response to all emails. I was told my order hadn’t been processed (weeks after ordering) but when I asked to cancel I wasn’t able to do so. The item was far too small when it arrived so had to be returned…again this was an impossibly slow turnaround. I had still not received my refund after 2 weeks of the item being returned and providing proof of delivery. The only update they were able to give me was that “the item is being checked for the warehouse”. I’m not sure what exactly they were checking for 2 weeks. I eventually did receive my refund but I will not be ordering from them again. It’s a shame as the dress was beautiful, very good quality apart from completely different sizing to standard.

This is a scam company do not use. Still waiting 3 months later for my refund. I am not the only one that has had the same problem. Customer service does not read previous communication and has no idea where orders are. Worst online retailer I have ever used. The whole situation has been very stressful and my credit card company has had to recover the money for me.

It’s been three months so far. You kept saying you will deliver and redeliver. Still nothing.

DO NOT order if you need the dress within 6 months - seems like they sell dresses without having them in stock and expected multiple months, quite despicable way to conduct business.

Just FYI I waited for a good while to write this review and bought like 5 dresses before + recommended to many friends. What a shame.

I would give it minus stars if I could. I ordered a dress over 2 months ago, didn’t receive any updates on it being dispatched. After weeks of countless emails with no answers I opened a case with revolut and would you believe it was sent within a few days. I thought finally at least it’s coming my way. Another week and a bit goes by and there’s no sign of it arriving so I check the tracking info… they didn’t provide the courier with any contact information for me so it was stuck at customs and then returned to sender. I asked for it to be resent but they stopped replying to me, luckily revolut gave me my refund because I know for a fact I wouldn’t have gotten it otherwise, absolutely terrible company. They are replying to negative reviews on here with an email address to contact… the email doesn’t exist!!

Horrendous.
Returned items which tracking shows received 8 weeks ago.
Still no refund, auto generated response to all emails. Left a bad review they reply with an email address which starts with hello@ which is undeliverable. Shambles of a company. Do not order!

I waited for over three weeks for an order which didn’t arrive in time for an event. I am still waiting on my refund with still not update after four weeks. As much as the items are beautiful, the customer service and updates are unacceptable; I won’t be ordering from ALB again.

This company has by far got to be the worst place I’ve ever ordered from! I placed an order in April and it’s took me until Friday there to get my refund. £154! The amount of emails daily I had to keep sending to have the same generic email back “we haven’t receive your return” which was a downright lie as I paid for proof of delivery and they got it back in April! They kept telling me they never had it and I had to keep sending the photo of their horrible warehouse it was lying in a pile! The stress this company has caused all over a refund is beyond a joke! Plus the sizing on the actual dress was way off the 10 was smaller than the 8! Overpriced ridiculous dress badly made and the worst customer service to get your own money back! NEVER AGAIN! I highly recommend going elsewhere unless you want to send multiple emails a day to get your own money back. Lying horrible company! Thank god I paid for proof of deliver or they would have lied as usual and kept my money!

I have spent a month chasing my refund. I returned through evri (as prescribed by ALB) and the evri app says they received and signed for their return. They claim they don't have it and told me they'll "search the warehouse", never to engage again! I have had to chase and chase to get the same response stating they can't refund me until they receive the goods.

Do not buy from them unless you're certain you'll be keeping the item!

The dress is gorgeous but it does come small as suggested on the website. I unfortunately had to return the dress. I would have loved to purchased the size up but it has been out of stock for weeks.. I returned my dress over two weeks ago and I am STILL waiting for my refund..

EDITED- I have been in contact with ALB since it was over fourteen days since they received my returned item.. it has been four days of them giving me updates, but STILL NO REFUND…

I ordered a dress from Alblondon at the end of February and never received it. Every two weeks when I contacted them asking for an update, they kept telling me that the order had been shipped, which was not true.
In April, after waiting for months, I requested a refund. Since then, they have repeatedly told me that the refund request is “being processed by the finance team,” but nothing has happened. Even after my lawyer contacted them by email, they continue sending the same response without actually resolving the issue.
Very disappointing experience and terrible customer service. I do not recommend buying from this site.

UPDATE JUNE 26:
The email in their auto reply isnt manned, appalling.

I resorted to reaching out to the CEO on linkedin. She replied quickly, but sadly couldnt fulfil her promises. Was told they'd query the invoice and sort with fedex - fedex have confirmed on numerous occasions no such query has been raised and I'm still required to pay it.
If the CEO doesnt even sort it, youve no chance with their customer service.

I ordered in their £80 sale in March.
I had a confirmation advising 3-5 days for delivery, and then a further email advising they were very busy so would be around 3 weeks. 3 weeks went and no shipping confirmation received.
I then emailed a few times, received robotic replies. Only when i opened a chargeback and commented on the owners instagram did I get a proper reply.
They advised they would send tracking info, at this point, it had been over 4 weeks since I ordered so I asked to just cancel since it was still not sent.
They IGNORED my request and shipped me the dress from their US warehouse (i ordered direct on UK site).
Dress arrived and I forgot about it.
Went on holiday, come back 2 weeks later, FedEx have sent me an import invoice of £95!
They've told FedEx the value of the item is £320 despite me only paying £80 and have said as per their T&Cs customers are liable for import costs.

I ordered from UK and only due to my complaint escalation did they, as a business, opt to ship from US. There should NOT have been any imports involved, it was meant to be sent from ALB UK, not US.

Currently now battling to get a human reply but unfortunately having no luck. Unsure how I will move forward if they continue to ignore me.

Honestly the worst experience I have ever had. Was thrilled to order the dress and has caused me so so much stress and anxiety. Coming back off holiday to a tax bill when i asked to cancel after allowing over 4 weeks to ship.

Do NOT shop from here genuinely zero regard for customers or communication unless you contact the owner - absolutely horrendous service.

Ordered a £400 dress 8+ weeks ago that was never dispatched and back office team are just stringing me along. I have now started a process with ResolverUK. Any negative comments on their Instagram are deleted. BUT FOR THOSE WHO ARE GETTING NOWHERE, ANNE DEMPSEY THE OWNER AND FOUNDER IS ON LINKEDIN - I have just publicly commented on her post to try and get a resolve. I would recommend anyone not getting action does this. She is posting content on her 'wonderful brand', yet review sites like this show how they are ripping off their customers and failing at the basic of the consumer rights act. Next step is going to the courts - they have picked the wrong person this time!

I sent my items back the day they arrived, 1 month later still no refund. They take ages to respond and say they are looking into it with the Warehouse. Looking at the other reviews it seems others are also having issues getting a refund. Has totally put me off ordering from this company again.

Such a shame having to write this as the dresses look beautiful. Made and order and payed extra for quick delivery same item never got delivered no one would answer on email or what’s app,

Not worth it at all!!

Should of read the reviews on here before ordering

Very disappointing experience. I returned two dresses within the required timeframe and followed all of their return instructions correctly, but I still have not received my refund.

Customer service has been extremely slow and unhelpful. Despite providing proof of return and payment details, I keep getting delayed responses with no proper resolution.

I would not recommend ordering from this company based on my experience. Be very careful when returning items, as getting your money back appears to be a major issue.

Extremely disappointed with Anne Louise Boutique. It has been over a month and I am still waiting for a refund that I was promised. Communication has been poor.

This whole experience has been frustrating, unprofessional, and stressful. Customers should not have to chase a company for weeks just to get money returned to them.

I would not recommend ordering from here based on my experience.

I ordered a dress at the beginning of April and have been told we are checking for an update and then hear nothing back. It makes me wonder if this site actually is legitimate. Be very wary being drawn in by lively dresses thst are likely not to be real, part with your good earned money to receive nothing. I am now going to take legal action. Very poor service