Annelouiseboutique Arvostelua 

Awful company that won’t answer emails and the returns portal does not work. Scam and money making in bad faith. I cannot get a response from customer service and likely will loose £179 because of this. Do not buy from them.

Absolutely shocking. Took 3 months for a refund. Which was then the wrong amount.
Numerous emails stating that they had made the refund , then no knowledge of the refund - not to mention the rude responses from customer services.
I have made a small claim against ALB LONDON HOLDINGS LTD / ANNE LOUISE DEMPSEY.
and they blocked me on socials so no one would know .

Very quick delivery, dress is gorgeous and such nice material, I’ve had a few dresses from the boutique before and always get so many compliments xx

Do not buy from this company!!! If I could leave 0 stars I would. Scam of a company. It’s genuinely insulting they take influencers to big events yet rob people of their money and never send the order or refund them for it!

Long story short don’t pay extra for next day delivery, it will never be dispatched and you’ll never receive the order! You’ll also never be able to cancel the order after your event has passed and no longer need the dress because they use delay tactics saying they're ‘waiting on confirmation from their other team’.

Customer service is nonexistent too, which I assume is another tactic to stall for as long as possible to get away with unlawfully holding people’s money. When you do get a reply it feels like you’re chatting with AI… which I am 99% sure you are when speaking with their ‘customer service’. Completely useless and unhelpful.

Please don’t waste your hard earned money on these dresses, as beautiful as they may seem. I assumed they were a legitimate company as big retailers stock them. Don’t make the same mistake as me!

I will be reporting to UK trading standards.

I returned two dresses worth a total of £324, and the items were received at their warehouse 34 days ago. Despite this, I am still waiting for my refund.

The customer service has been incredibly disappointing. Every time I email, I either receive vague responses or no meaningful update at all. The correspondence has been shocking, and there seems to be no urgency in resolving what should be a straightforward refund.

Having to chase a refund for over a month on returned items is completely unacceptable. If you’re considering ordering from this company, I’d think twice, especially if there’s any chance you’ll need to return something.

Based on my experience, I would not shop with Anne Louise Boutique again.

Terrible company who have unlawfully kept my money after I never received my order. They accepted this yet never issued me a refund. I have been forced to request a charge back through my bank. Nice dresses but would never buy from them again. Update - I have emailed again as suggested by the comment below but Anne Louise Boutique have still failed to resolve this matter. Subsequently they have also attempted to have my review removed. Says it all about what type of business they are.

Still no refund, this company has been Illegally withholding my money. I can’t figure out if it is incompetence or deliberate. Either way, there needs to be an investigation. I’ll be reporting to trading standards.

I appreciate the company’s response below, however, I have emailed them over 60 times…

Item I ordered is fine. Why I gave 1 star is the constant barrage of emails to leave a review. You are literally doing my head in and as I result I will never order from your company again. Leave me alone!

My dress never came and they never refunded me, had to contact my bank

Returned an item, proof it was delivered to them and still nothing re. Refund.

I have been trying to return my dress since the 19th June and it’s now the 30th, I received it on the 17th and it is unworn, however the company said that I haven’t received it, then said that the returns portal isn’t working and then closed the chat, I have been back and forth and not impressed with the service at all which is such a shame, I still have the dress and still unable to return!

Terrible customer experience.
I placed an order for a dress on June 10 (Order #255811) for a wedding, and it has still never been delivered.
I have contacted customer service several times, but I have received no clear answers. All I get are what appear to be automated chatbot responses, with absolutely no useful information about the current status of my order, the name of the shipping carrier, or even a tracking link.
This is completely unacceptable. I was counting on this dress for the wedding, and I now have nothing to wear as planned because of your failure to deliver my order or provide any meaningful support.
I expect an immediate update on the status of my order. If you are unable to deliver it without further delay, I request a full refund immediately.

I would strongly advise against ordering from this company if you need your item by a specific date.
I ordered my dress based on the dispatch dates clearly advertised on the website and paid for next day delivery, expecting it to arrive in time for my graduation. Despite spending nearly £300, my order was never dispatched within the stated timeframe, and I was repeatedly given generic responses from customer service rather than any meaningful updates.
I was assured that my order was being treated as "urgent", yet nothing changed. Days passed beyond the advertised dispatch date with no progress, no explanation, and no accountability. As a result, I was left without a dress for one of the biggest days of my life.
What has been most disappointing is not just the delay, but the complete lack of communication and transparency. Every email felt like a copy-and-paste response, and I had to escalate my concerns because I felt customer service had no intention of resolving the issue.
For a premium brand charging premium prices, I expected a premium level of service. Unfortunately, that was not my experience. I would not recommend ordering from this company, particularly if your purchase is for an important event.

UPDATE - I had to contact my bank for a refund.. which ALB shockingly tried to dispute despite confirming my order was cancelled and no refund to be seen. Their customer service is an Ai bot with useless responses I even copied in the CEO and she couldn’t have cared less.

The only time i received a response is when I threatened legal action, to which they dropped the dispute with my bank and I was able to keep my money. However the email I received back from Anne herself proves she is a scam artist and has no interest in the customer too busy putting influencers in her items instead of PAYING customers.

She also tried to get my review taken down to which was unsuccessful as I have proof on all points I have stated .

AVOID AT ALL COSTS !!!!

Website easy to navigate. Beautiful dress purchased. Great quality. Packaged really well. Highly recommend.

Brought the white mini dress and it's absolutely stunning, the material is thick and well structured. Feel like I'm wearing a £500 dress. I wore the dress in dubai and leant it to my friend who lives out there and she was just as obsessed as I was, she has brought one for herself. Delivery was speedy and well packaged. A timeless dress that I will be wearing again and again

Bought a red SENHORITA DRESS for a wedding in Portugal. Received amazing compliments. The dress is absolutely gorgeous and a statement piece.

Please learn from my mistakes and DO NOT shop at Anne Louise Boutique. The items take forever to come, when they did finally arrive I needed to make some returns, and still over a month on I have had nothing from them! Even though I had paid for the 'free returns' option, I ended up having to pay out of my own pocket for the postage, which was not cheap and now I have nothing (items or money in my bank) to show for it. WORST customer service I have ever experienced, and the items arent even good quality.

I ordered a dress in small and it was returned as the sizing runs small. I have waited over two months for my refund. I have emailed them only for them to tell me that the warehouse is checking and they will be in touch. After 8 weeks of the same email. I would never order again! You will not get a refund if the dress doesn’t fit! I’ve lost £150 now.

Very beautiful dress. Bought true to size and it’s a little snug but wouldn’t have wanted to size up

They use AI for all customer service. I placed an order then cancelled it because the sizes were wrong. I then placed another with the right sizes. They have £752 of my money but I have no goods and no idea whether they are coming or not. The Dempsey sisters (owners) should be hanging their heads in shame. They need to sort it out. Their influencers should be having second thoughts. This is not an isolated issue; look at their review rating of 2.2. They can call me if they want, they have my number. David W DE postcode