Allenmotorgroup Arvostelua 

Goodness me I wish I have read the reviews about the Allen Motor Group before purchasing a new Ford Kuga from their Rayleigh branch in January 2026!!!!!!!

My car has been 'urgently' recalled twice now and each time trying to get the work carried out is soooooo painful.

As a 64-year-old female, travelling hundreds of miles to work each week I was told today by Parker at Allen Motor Group, Rayleigh that if the car fails for any reason I should pull over to the hard shoulder and call roadside assistance!

When I said that was an unacceptable 'solution' to a failing, potentially dangerous car, I was informed that the work could not be carried out for several weeks if I needed a courtesy car.

I asked to raise a formal complaint and was told they do not have a complaints procedure, but she would 'try' to get a Service Manager to call me.

I have raised a formal complaint with the Ford Motor Group who were professional and understanding and will see where this gets me.

I have never owned a Ford before and unfortunately this would dissuade me from owning another one and will be looking to how soon I can change my vehicle.

My advice to anyone buying a car from Allen Motor Group (Kia Brentwood/Kia Rayleigh) is stay well clear!!!!

Case is now with Motor Ombudsman as the Kia Sportage that was sold to me breached the Consumer Rights Act 2015.

When I purchased a NEW vehicle from Brentwood Kia dealership, they were responsible for ensuring the goods they sold (my car) met the statutory criteria of being of satisfactory quality, fit for purpose, and as described.

If these criteria are not met, I have the right to reject the vehicle and seek a resolution directly from the dealership.

This allows me to reject the vehicle outright if it fails to meet the required standard, and I am entitled to a full refund.

The car was bought brand NEW from Kia Brentwood (Allen Motor Group), weeks on Order and has a manufacturing paint defect all over the car which is dubbed “Orange Peel effect”.

Not only that the car was scratched twice whilst with Kia Rayleigh (Allen Motor Group) and I took it to independent body shop in Tilbury, Essex to review who confirmed the car had the Orange Peel effect all over the car!

The body shop in Tilbury showed me what the car should look like with their other vehicles and that was confirmed when I took it to Mercedes Lakeside who said “We would not sell Mercedes vehicles of this quality”.

Orange Peel Effect

Orange peel in paint is a bumpy, uneven surface texture that resembles the skin of an orange, caused when paint droplets fail to flow out and level smoothly after application.

What Causes Orange Peel

Incorrect spray setup: Wrong air pressure, improper fluid flow, or an incorrect spray gun nozzle size.

Application technique: Holding the spray gun too far from the surface, moving too fast, or spraying at an angle.

Environmental factors: High ambient temperatures or drafts causing the solvent to evaporate too quickly before the paint can level.

Viscosity issues: Paint that is mixed too thick or uses the wrong reducer/thinner for the room temperature.

As Allen Motor Group will not deal with the Rejection of my vehicle, it’s with Motor Ombudsman for adjudication.

I have been helped so far by Motor Ombudsman and Citizens Advice!

Got a letter from Ford at Rayleigh Weir Essex (Allen Ford) saying there was a product recall to do with a software update on my Ford C Max. The car was booked in and the work carried out. Picked the car up - got a little way up the road and the problems started. Various messages - Hill Start Not Available, ABS errors, Engine Service and others. Got home and phoned them - was told someone would ring back - they never did. Had to call customer service & complain. George eventually rang me back - took over three weeks. In the meantime I'd noticed that as well as the warning lights. the car had lost power - was struggling to get up hills where previously there was no problem. Arranged with George to return the car for diagnostics which was carried out by their technicians. After this they told me the problem couldn't be resolved and that it was an issue that was 'nothing to do with the work that was carried out' What!! The car was perfectly fine - never had a problem with it - no warning messages or performance issues ever! They're insisting it's nothing to do with them and that it is coincidence! If I wanted them to resolve it I would have to pay for the privilege. Terrible experience - really not happy.

We did not have a good experience with the purchase of a Transit Connect van, we complained and Arjun the sales guy promised a set of Transit connect mats as compensation, that was over five weeks ago, we are still waiting !

Booked car in at Allen Ford in Coventry through the booking team. Advised the lady I booked with that I needed a car and as it was a recall by Ford I wouldn't be expecting to pay the £40 hire car fee but need a car to get to meeting with clients.

Arrive 7.45 went to book in and low and behold - no courtesy car was noted on the booking at all and no cars available.

So wasted a hour and fuel getting to and from the garage all for nothing because someone clearly couldn't do their job properly.

Shambles Ford Shambles.. What was worse, the staff member on site said they are often let down by the booking team- then do something about it

Focus recall. Pestered to book in prior to appointment telling them that my wife will be delivering vehicle and staying within vicinity as update is planned for 60 mins. They now say it’s an hour from when the car gets into the workshop and it could be up to three hours before that happens. Apparently “stay with appointments “ not available. Option wasn’t even offered to start with!!! Considering the recall is down to Ford, you’d think they’d have the resources to get the customers back on the road ASAP. JUST BECAUSE THEY’RE NOT GETTING PAID, DOESN’T MEAN THEY SHOULD DISRESPECT ALL CUSTOMERS. I’M GLAD I DON’T USE THEM FOR MY SERVICES ETC I WOULD BE VERY DISGRUNTLED WITH THEIR SERVICE!!!

Bought a Kia Sportage for £26000.00, within the first few months it went back five times for 12 different problems, after several excuses the car was returned without all them resolved. the staff are very hard to get hold of, they rarely phone back or answer E mails and when they do its more excuses or fob offs. The car had minor damage and I was told that I should have noticed when i bought the car. Recently they had it for four days and did nothing. Nine months on and still having problems. Friends and family also had problems with this dealership.

No communication whatsoever! I bought a used S-Max from SMC Gillingham and paid for extra warranty and was told that I could go to any Ford dealer and they would be able to claim against Allen Ford for any warranty work. I now have a few issues that need addressing and contacted my nearest Ford dealer, part of the Trust Ford network. They said they could not claim on the Allen Ford warranty so I tried contacting Allen Ford but have not had any response.

Manny the salesman and all his co-workers and manager in the coventry London Road dealership couldn't have been more helpful to me easy to deal with serviced and fuelled the tank up for me as I came down from glasgow every thing I asked for they done pleasure to do business with them cheers guy's

Currently have a service plan but however I was informed that as the car was purchased via Lookers Chelmsford my warranty was not valid so I had to pay a further £319. Considering the car went in for an oil change a 18000 mile/2 year service was upsold to me when the car had less than 10,000 miles and was registered in Jan 2025 so neither of the former were valid. The Ford app gives you a nearest Ford garage but doesn’t specify that warranties are not valid if not serviced by the named seller group.

I’m not even a customer…. Purely because the attitude of the sales guys at Milton Keynes Jaecoo. I turned up today with an idea of purchasing a J7, walked in and the guy by the door completely ignored me. Walked further into the floor and found someone behind a computer, asked if I had an appointment, which I didn’t. Says he will find someone who can help.

Calls over to the guy by the door and asks can he help a customer to which the response was “not really, I’m a bit busy”. Anyway, looks at me and says “what do you need?”. From that moment I felt like an inconvenience.

Explained what I wanted, was looking at both used and new. So he walks off to check stock and comes back, nothing in stock and a July arrival for new. End of conversation…. Didn’t want to show me the J7 on the shop floor, didn’t even try to entertain a purchase so safe to say I turned around and left.

£35,000 I was willing to spend but they didn’t want it. Could not believe the lack of care or service so definitely not deserving of my business.

Very disappointing experience with Allen Motor Group Bath Kia due to what appears to have been a serious breakdown in communication, booking procedures, and operational checks.

A tow bar fitting appointment was booked weeks in advance for 7th May 2026. The appointment was confirmed the day before, and the dealership’s own online check-in process was completed prior to arrival.

The vehicle was then brought to the dealership after a journey of well over an hour, only for staff to eventually advise — after multiple trips back and forth to investigate — that the required tow bar part had not arrived and the work could not be carried out at all.

Management later explained there had been an internal booking system issue and that the booking had apparently not come through correctly. I later also received a follow-up call from William in the service department advising that the tow bar part is currently on back order and not presently available within the UK or Europe, with supply needing to come from Kia in South Korea.

While I appreciate the later communication and the efforts now being made to rearrange the work and collect/return the vehicle, this only raises a bigger question:

Why was the appointment ever confirmed in the first place if the required part was not actually available?

If the component was already on back order, proper checks should have identified this before confirming a customer booking and before sending appointment confirmation communications.

Instead, the booking remained active, confirmation communications were sent, and an unnecessary long-distance journey was made for an appointment that could never actually proceed.

I also contacted Kia Customer Services directly, and George from Kia Customer Services was professional and helpful throughout. He remained on the phone while speaking directly with Bath Kia regarding the situation. However, even Kia Customer Services acknowledged that internal booking system failures should not become the customer’s inconvenience.

Mistakes can happen, but this situation reflects very poor organisation and communication from the dealership. A simple phone call beforehand could have prevented the entire situation.

Terrible service, Terrible attitude
Just a Terrible around company.
NEVER ANSWER THE PHONE & love to use the Ai platform. “So never reply”
Please go elsewhere they do not deserve you custom.

Overall v poor experience from Rayleigh Kia Essex. I was a distance buyer and the car arrive with damage that wasn't shown in the walkthrough video. After a lot of back and forth they did make it right.
Then 2 months after purchase the car failed MOT due to 2 worn tyres costing me £350. When I contacted Kia to complain they didn't even respond.
I would not use them again.

I've seen a few negative reviews on here about Allen Motor Group but you can only go off your own experiences. And mine was 100 per cent positive.
I bought my car from them a year ago and didn't give it much more thought - until I got a puncture and found the supplied alloy wheel key didn't fit. As I live 200 miles away going back wasn't really an option but thanks to the efforts of David Calvey in sales, the company readily agreed to foot the bill for a local Volvo specialist to remove all the locking wheel nuts with their master key and repair the puncture. No hassle and great customer service.

Poorly treat staff,worked 7.5 hrs without a break,breaking the working acts regulations 1998 act,told lies on a transition take over meeting In general avoid working for this company full stop

I wouldn’t even give this garage 1 star. They are rip off people. Tell you it’s your fault how you drive when the car is under warranty and they want you to pay. Couldn’t look at it for 2 months as too busy! Terrible communication.
Moved car to startins in redditch who were fabulous!

This company will take your money and rip you off with a car that is unsafe and will refuse to check the car, wont even talk to you to help you. I bought a omoda e5 noble, paid cash, big mistake, the love that as they can just ignore you. It was malfunctioning I told them they ignored me. It caused an accident almost killed me. They have ignored me over a month they have demanded I go via insurance. When they are responsible, I’ve been left wit no money and no car, brand new faulty car no one in uk will fix or deal with, went direct to cherry who ow omoda brand was told to go away. Worse companies ever to be in uk. They lie saying it’s under warranty that don’t exist. Now sorting legal action. Please don’t deal with Allen motor group I’ve been ignored by the ceo nail hopper and the so called Kenny who runs the omoda brand is just using ignoring tactics. Please go anywhere else than Allen motors an Omodas are unsafe to drive hand them back do not buy, request a full safety check don’t believe the dealers. Money taking robbers.

Wow what bad reviews Allen Ford have, and no wonder as mine is no better. We have several vehicles under the 3 year warranty so we get them serviced at Allen Ford in Essex at the Dunton Branch. Nice people but poor service/care. Just had a nearly 3 year old Ford Raptor serviced and yet again they insist on opening the rear bed cover not sure why, then park it outside in the pouring rain (2nd time, this has happened). So everything in the rear bed is soaked, clothing tool boxes etc. I told the service receptionist when I dropped it off to make sure the rear bed cover is closed, she even wrote it down on the works sheet, but no one took any notice. When I went back into complain she did not seem surprised although very polite all she said was that perhaps the engineer did not know what the buttons on the remote did, really!!!! Whilst there another person was complaining about something also. They basically did not care that we have to spend a good 45 to 60 mins drying and cleaning everything in the rear bed. Then when I was walking back to the vehicle in the top car park I had to walk past the garages which were had the doors open only to hear a couple if engineers moaning and swearing about the management at Dunton Ford.
Bad experience yet again and very bad service not happy as indeed the mechanics appear not to be also working there. Avoid if possible unless you have to have work carried out to keep your warranty intact. Frustratingly awful. I thought the Rayleigh branch (that have just recently closed) was bad but this branch is no better.

My car had a recall so I took it to Allen ford.so pick it up and the thing they replaced broke and the vehicle was undrinkable. So I phoned to tell them about it basically they told me it was my problem to get it to them.and then I phoned up to book it in the date they give me was 3 weeks after the breakdown in the end I had to wait 4 weeks to get the work done.so I had no car for 4 weeks.