Alive Network Arvostelua 

525
TrustScore 5/5 tähteä

4,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The line-dancing tutors were so good humoured and professional. We were a hen party of 50 and they taught us a few routines we can reproduce during the evening wedding celebrations. It was so, so, f... Näytä lisää

Saanut 5/5 tähteä

Nick was incredibly helpful finding a suitable artist for a hen do we were organising. I can not fault his help and service and thank him wholeheartedly for his support and advice.

Saanut 5/5 tähteä

Excellent customer service with on line contact. Comprehensive but easy to understand contract details. Time taken from first enquiry to agreeing terms for suitable artists was only four days. Thank... Näytä lisää

Saanut 5/5 tähteä

Always organised and clear instructions. Never have to wait long for a quote and the process that follows ran well.

Yrityksen tiedot

  1. Musiikkiliike

Yrityksen kirjoittama

Established in 1999, Alive Network has grown into the largest supplier of live entertainment for weddings, corporate events and private parties in the UK. With over 190,000 previous customers and an artist roster of over 3,400 bands, musicians and entertainers, Alive is the definitive one-stop-shop for live entertainment booking.


Yhteystiedot

4,9

Erinomainen

TrustScore 5/5 tähteä

525 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,9

Kaikki arvostelut

(525)

56 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Helpful and patient - would recommend!

Gemma from Alive Network has been so helpful and patient whilst waiting on updates from the venue to help us in securing the booking. She provided consistent and clear communication throughout the process. We are so grateful for your support over the last few months.

23. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I’ve always wanted classical music at…

I’ve always wanted classical music at my wedding.
I found Alive Network to be extremely helpful when I made my initial enquiry.
Clear precise information online. A wonderful choice of artists. At very competitive prices. Marc was definitely on the ball with the booking. Which was really appreciated.

10. lokakuuta 2024
Oma-aloitteinen arvostelu
Alive Network-logo

Vastaus yritykseltä Alive Network

Thanks for the great feedback Barbara, we really appreciate you taking the time.

Saanut 5/5 tähteä

Really quick and efficient

Really quick and efficient. Responding straightaway with any questions I had. Highly recommend thank you Clare

7. marraskuuta 2024
Oma-aloitteinen arvostelu
Alive Network-logo

Vastaus yritykseltä Alive Network

Thanks Tracey, and thanks for your booking

Saanut 1/5 tähteä

Don’t trust their reviews

I used Alive Networks to find a band for our wedding. The band were good when playing live but I was a bit disappointed in the preparation of the “free DJ” service. They said they had a Spotify playlist which I looked at and tried to add a few of our own songs and remove some I didn’t like. It wouldn’t let me do that, so the week of the wedding I then got a request to do our own playlist which was a bit late. I assumed they would review this and put it in some kind of order or at least pick what was appropriate during their breaks but they didn’t. They just hit play and there wasn’t even fading between the tracks so this was disappointing and I gave a 3 star review. However, what is more concerning is that hasn’t been published on their website. It’s still showing the band having all 5 star reviews and dates after our wedding. For that reason I would not trust Alive networks.

Following their response, I’ve actually removed a star… I cannot believe how disingenuous they are. Telling me that my review was published and I should look again.. it was publish the day after I wrote this original Trustpilot review (for which I have proof)!! So they only waited for me to call them out before publishing and then saying I’d made a mistake. And no, I don’t need you to contact me afterwards regarding this.. what are you going to do..the problem has already happened on my wedding day and you cannot fix it. The process of finding the band and communication with Alive Networks was fine hence why I gave them quite a positive review initially, it’s the lack of transparency since I left reviews which has me left me completely untrusting of this business.

11. lokakuuta 2024
Oma-aloitteinen arvostelu
Alive Network-logo

Vastaus yritykseltä Alive Network

Hi Vanessa, I think there's been some confusion as your review definitely has been published. You need to click through onto the band's reviews page to see it, but it's definitely there, and it's included in the overall tally of reviews at each score rating.

You had indicated on your review that you didn't want us to follow up with you, and it's a bit disappointing that, having indicated this, as well as rating Alive Network 4.75 out of 5 for our service, you've chosen to publish a negative review rather than reaching out. Is there a reason why you didn't want to get in touch about this - we could have helped you right away?

We'd really appreciate it if you would consider removing this review and contacting us to discuss further, as you were clearly happy with our service up to this point.

Also, to be clear, part of the reason we request artist reviews from customers is so that we can ensure our expected standards are being met, and where artists fall short, they are removed from our website, which is why the review scores are so high. We don't work with artists who get a lot of negative reviews.

We have spoken with the band about your feedback and they've apologised, and promised to take more care of their free DJ service in future.

Please do consider getting in touch so that we can talk about this further.

Saanut 5/5 tähteä

Gemma

Gemma , you are the best

every year you try your best to find me the most amazing artists for our annul Christmas party.

you are patient, kind and extremely efficient.
love working with you

1. marraskuuta 2024
Oma-aloitteinen arvostelu
Alive Network-logo

Vastaus yritykseltä Alive Network

Thanks so much Huda, and thanks for coming back to us again.

Saanut 5/5 tähteä

Classy Clare - Helpful and Heroic!

Clare was incredibly helpful, incredibly responsive and generally rather brilliant! Made life very easy indeed.

30. lokakuuta 2024
Oma-aloitteinen arvostelu
Alive Network-logo

Vastaus yritykseltä Alive Network

That's great - thanks so much for the positive feedback.

Saanut 5/5 tähteä

Would recommend

Gemma was really helpful and very professional. This is the second time we've used Alive Network, and they are excellent

27. syyskuuta 2024
Oma-aloitteinen arvostelu
Alive Network-logo

Vastaus yritykseltä Alive Network

Thanks Guido, really glad that you were happy with the service. Thanks for booking with us again.

Saanut 5/5 tähteä

Excellent company

Excellent company. Highly recommend. I was looking for a sax player and a DJ for my wedding. Gemma went above and beyond to help me. Fantastic customer service and very responsive to any enquiries. I would definitely use this company again.

18. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing service

Amazing service. Clare was fab. She went above and beyond liaising with our venue to ensure it would be suitable. Would highly recommend.

19. elokuuta 2024
Oma-aloitteinen arvostelu

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