alight Arvostelua 262

Recorded voice asks for your phone number, DOB, name and last four of SS twice before sending you to a live person. Then guess what the agent asks for? The same info! Annoying.

Have received monthly HRA payment for 12 years. Employer transferred business to Alight for the HRA processing. In January of this year, husband was dropped and no longer receives monthly payment - again, despite receiving it for 12 years without issue. No one in the YSA unit is able to help, correct, or explain why. Frustrated is an understatement. As seniors on limited incomes, these payment are important to us. At a loss of what to do

Like all the others I wish I could submit no stars. As a Caterpillar retiree I was saddened at the lack of flexibility in how I could pull funds out of my retirement 401K accounts so I decided to roll it all over to Fidelity where I get great service. After talking to a rep (not easy by the way) he made a "ticket" to answer questions - the ticket never got answered in over a month despite my leaving additional requests to do something. When I rolled-over everything they gave me a long float time, then missed their own long dates so they had my money even longer. I am so disapointed Caterpillar trusts this company and hurts its workers by forcing them to work with Alight - how did someone at Cat conclude this was a good company with all the dreadful reviews? Note no replies from Alight anywhere.

Very bad company. They are VERY difficult to communicate with; Make mistakes regularly; Purposefully make things difficult and tedious. RUN from them!!

Unfortunately all of the one star reviews are 100% accurate. I was given pricing for retiree benefits just last month and then given higher pricing in two subsequent calls (as a former TIAA employee for 23 years). They acknowledged their mistake, however refuse to correct and adjust. This is what happens when companies outsource critical HR functions to 3rd party vendors who don't care or own up to their mistakes. "Apologies" are costing me money...

I have the same experience. They have no idea what they’re doing. They should be shut down. Fidelity did my beneficiary transfer in five days. We’re going on three months with no end in sight.

They are thieves. They make you give all of your personal information, only to lose it, claim they never received it just so they can keep the beneficiary's money. They must work in a whole because they have no personal emais or phone numbers. They enjoy watching the grieving suffer more. 6 months and counting I have been fighting with them. Voice of experience get your money out so your grieving spouse, or beneficiary doesn't have to suffer more.

Horrible experience to activate my pension. Once I completed the forms, there were numerous errors on their end, which took multiple calls. Their call center is extremely inefficient with a lot of security. It is difficult to get anywhere except by phone. They still have not corrected beneficiary information (they inserted wrong gender). I have no choice in using them for administration of my pension and am very fearful of more issues ahead.

no starts should be given to this company they are horrible! after waiting 5 months WAITING for my pension they took the money back again saying i had requested it, and now they are saying they cant send a check because they dont have my legal name!@ after i had already put the check in my bank!@ after waiting 4 months to get it.... with lots of phone calls and lots of CLOSED tickets, they went and took the money back!@!!!! they are horrible and the people that work for them are just as bad!!!! working in a company like that..lying to people on the phone pretending they care and understand! DO NOT USE THIS PEOPLE...the company is HORRIBLE!!!!!! here i am since january and still waiting for my money!@

For short term disability, you’re better off panhandling. They have a portal you upload documents to but still require fax communication with my doctor. It’s 2024.
I’ve been out on STD five weeks and have yet to get paid.
And this is my second time on STD and it happened the first time as well.
My company (GMR) should rethink utilizing this company. Zero communication, very hard to get a live person. People promise to call back and don’t. Very little guidance on the application process.
I’m going to petition my company president to remove them as a partner.
It will be my mission

This company is THE WORST company I’ve ever dealt with for a 401K. You get logged out without warning, you can’t rollover accounts until you wait seven more days. The rollover tool is the worst I’ve ever used. I would never suggest for any employee or employer to ever use alight. Please develop more UX so people can enjoy using your tools where the keep thousands or millions of dollars.

It pains me to have to even one star. They deserve 0. Classic bad faith practices to reduce payment. If they aribitrarily deny you, reduce payments, make dumb mistakes to avoid and reduce your payments, report them to your state and federal insurance agencies. And or consult a lawyer. They're terrible and exhibit dishonest practices.

Die belg heet Maaike. Wat een schoenzool is dat zeg.

Wat een rot bedrijf. Alight werkt voor ASML en daar werkt een chagrijnig belgisch mens. Echt niet normaal hoe zij mensen behandeld. Die moet echt ontslagen worden. Ongelooflijk! Hoe kan je zo nasty zijn. Echt waar het is een schande.

Our experience was frustrating to say the least. Set up appt with a rep, lots of waiting on hold, etc. Since signing up for benefits, there have been several missteps. First, Christina Reed did not provide info on Medicare Part B. We found out the hard way we were only signed up for Part A. We also requested verbally over the sign-up phone call with her to look into any reimbursement we had coming. Not only did she not follow up, we left a phone message at her extension but never got a callback. Had to call the direct line. Someone named Spain said she would put in the request. When my husband said shouldn’t Christina have done this weeks ago, her answer which should have included a sincere apology was instead a brush-off of sorts. My husband kept trying to explain things to Spain. Even though she said she was not arguing, she made the point she’d have done the same. In other words, it went over her head how much of a hassle this kind of thing is for customers. It’s as if as employees they forget to serve the customer as they themselves would like to be served. We were very inconvenienced by Christina Reed not pursuing the matter further. I guess she did not know what she was doing. She was so focused on selling us products. Neither one was what I’d call a good listener. When my husband asked about health reimbursement, she said she had no info on it from USG, giving us the impression we had to contact USG. To recap, he called Christina’s extension and left a voicemail. She never got back, so he called USG, was told he needed to call Alight… Really? That’s not impressive. This is a prime example of bad customer service. How to fix: Focus on the customer, not on yourselves. If it walks like a duck…no pretending not to argue as you basically do one thing and say another. We were right all along Alight. If Spain could do it, Christina could do it or at least she could have had the courtesy to call us back. Our time is valuable. We do not care to spend it on hold waiting to hear such nonsense.

Alight supposedly sent my rollover check ($313,000) to Charles Schwab on Mar 6, 2024. The check never arrived. Many telephone calls to Alight. They told me 3 to 4 weeks delivery time was normal! I told them that 1 to 3 days was normal according to US Postal Service. they said I should wait a few days. They couldn't tell me anything. they didn't know if it was cashed, or if they even sent it. They couldn't stop payment on it because they didn't know where the check was. Unbelievable! they said they would open a ticket, and they would inform me ASAP. I kept calling them. Each time I was told they were still working on the Problem and to wait a few work days. today is April 4,2024, and I still don't have an answer! I contacted my former employer (Caterpillar), they also started a TICKET. today I checked on the TICKET, and under Ticket Status was: CLOSED. But I never received an answer. Have any of you ever taken alight to court? If so what was were the results?

Мy experience with Alight has been nothing short of a nightmare. This isn’t just a rant born out of a minor inconvenience; it’s a cautionary tale for anyone who values their hard-earned money and expects a semblance of respect from their 401k management company.

Firstly, the unthinkable happened: my 401k money vanished into thin air. Imagine logging into your account only to find that your retirement savings have disappeared. No warnings, no explanations—just a gaping void where your financial security used to be. This wasn’t a mere glitch; it was the beginning of a three-month-long ordeal that exposed the horrible incompetence at Alight.

The resolution, if you can call it that, came only when I escalated the matter directly to a manager, threatening legal action unless the issue was resolved forthwith. It's a telling indictment of Alight's customer service ethos that only the specter of legal entanglements could make them act. Even then, while the funds mysteriously reappeared, the entire history of transactions did not. It's as if they managed to find the book but lost all the pages.

Moreover, the apathy displayed by Alight’s customer service was astounding. It became painfully clear that because their monopoly is secured by employer contracts, they have little to no incentive to address client grievances with the urgency and empathy they deserve. My concerns were met with indifference, my frustration was seen as a bother, and the message was clear: I was nothing more than an annoying nuisance to them.

The final straw was my attempt to withdraw a loan from my 401K—an endeavor that should be straightforward but turned into an agonizing waiting game. It has been 14 days, and the funds are nowhere in sight. Each inquiry is met with a shrug and an "unknown" from the customer service representatives. The realization that you don’t truly have control over your own money is both infuriating and terrifying.

Alight has demonstrated a flagrant disregard for accountability, a total absence of customer service, and an operational incompetence that borders on the criminal. They are custodians of people’s futures, yet they act with a shamelessness that is baffling. If there’s any advice I can offer, it’s to steer clear of Alight if you value your financial wellbeing and expect to be treated with a semblance of respect. They are, without a doubt, a disgrace to the industry—a company where your financial security and peace of mind go to die. Shame on Alight for their egregious mishandling and utter lack of decency.

If you like molasses you will love begging these guys to get your HSA money reimbursed for legitimate expenses.

The time for them to issue a check after approving an expense is ridiculously long, ie over 7 business days now and still counting. If you do direct deposit there is no ability to track which ongoing expenses.

They will mark you help requests closed after 7 days whether they are resolved or not.
Companies pay $10/mo for their services so they are quite happy with them.
Apparently they have been in business for 29yrs but any rating site I've checked rates them one star with the associated horror stories. All I can figure is they've found a different business model that doesn't require satisfied users. Now that's what makes this country great!
I'm paying for healthcare benefits but they decided to cancel my coverage so now Aetna is denying my claims but the premiums are still being deducted from my pension.
This seems illegal to me but I guess there's another standard that I'm not familiar with being applied here.

40 years of being insured with FSA/HSA. Never had a problem with reimbursement. 0 success for any submissions with this company. Pretty crazy. At least their execs can buy a few more houses with the stolen money.