alight Arvostelua 262

I’ve experienced nothing but dysfunction here. Hold times are long, and "promised" callbacks never happen. Their website is plagued with "technical difficulties" that force you to re-enter data repeatedly, and the verification system never sends a SMS text code to my phone. Don't let the polished marketing fool you—the actual experience is a 1-star struggle.

2 issues with dependent verification.
In 2014 they cancelled my son’s health insurance after I submitted documentation by fax. I talked to a rep, and verified they received it.
No other response till they dropped him. Said they couldn’t read the bottom of the fax. Staff unhelpful.
2026 they did a purge or review, wanted me to verify my daughter and wife. I Didn’t trust fax so I certified mail with return receipt. Got my receipt in the mail then they contacted me to say my wife was dropped for no documents received.
I had sent my 1040, they saw my daughter as a dept but missed my wife whom I co - filed with. Then said they never received anything in the mail.
Completely unhelpful. Asked me to resubmit and file an appeal
Disgraceful

Recently i had to take a leave for a knee surgery, i had 2 people call e with tons of questions and giving them all of the details for over an hour, a few days later i got the guy who would be my case manager and gave him all of the information again. I was told my leave was going to be taken care of and not worry about anything that they have evetything they needed. As of today thanks to Alight my Supervisor sent me a message saying this isn't good, even though i did my absent leave and he approved it. Alight didn't do what they said and it was showing me not having a paycheck coming in on pay day from my company. I think big Corporations need to stop reaching out to out source employees benifits. If our a Corporations looking to use Alight, your making a big mistake, learn to take care of your employees first...

opening web page says, "A benefits experience your employees will love. The efficiency your business needs." With a 1.1 overall score, how can the first statement be true? If employees have to call several times or if each call takes 20 to 30, when it should take no more than half this time, how can the second be true? RUN!!! Expect more!!

The worst to deal with claims declined customer service sucks. Wouldn't recommend ever using them. Hard to access funds. Calling you get the run around.

I cannot get an ex-spouse removed as a beneficiary. It has taken multiple requests, phone calls. letters etc...these people are 100% incompetent. Alight should go out of business.

This company seems to have no clue on how to handle rollovers. Every time I go to rollover funds into an IRA the check they claim they send takes week's to get there. When you call them up after waiting, they give you 2 options. Either continue to wait or try again. As of right now I attempted to roll money into an IRA on March 20th. As I write this it's April 9th and still my money is, well who knows. It's in limbo land and they blame it on the USPS. So I can try it again and wait another 3 weeks or just wait. They act like its their money and you can't have it.

I wished we could leave a negative rating. They don’t answer their phones in the afternoon. I literally spent 2 hours on hold with a third party. Two days in a row. And on top it, it took 1.5 hours to only transfer 2 accounts! Incompetence at best!

Useless service/solution organization unless their use is to delay and frustrate employees and retirees.

Had a big problem getting my pension statement.
Used to be generated online, on request .
Now have to request a statement which will take 4 weeks - 6 months to receive. I kid you not.

Currently trying to get my 1099-R form so I can file my taxes.

There is a link online which does not contain the form only states that forms will be maile by Ja. 31.

I called 3/17/26 to request they send. Was told it would take 5-7 business days.

Called after 10 days was initally told it take 10-15 days.
Spoke to a supervisor who said it was sent and to call back if not received by April 6.

Have not received.
Calling on April 6, my call is in the queue for one and 1/2 hours so far.

I'll be very gald when this is finally resolved as, hopefully, it will be the last time I'll have to deal with them.

BTW, their website includes a FEEDBACK link which resolves to nowhere.

javascript:void(0);

willful incompetence.

Their support page also includes a Chat option but it seems no one is monitoring/responding to that either.
Example below. Waiting for a representative while there a 0 chats in the queue. Out to lunch I guess.

System said
Secure session: 6598f3a4-4905-4e86-af41-ff439606a7d8
2:31 PM
System · 2:31 PM
System said
Please wait while we find a representative to assist you.
2:31 PM
System said
There are currently 0 chats in queue.
2:31 PM
System · 2:31 PM

One of the worst financial services companies I have ever had to deal with and I work in Financial Services - Customer services is rude and extremely unknowledgeable - my employer was acquired and they switched HSA provider - because I had an open investment account I did not move existing account to new provider when option was available - HUGE mistake - dealing with Alight has been a nightmare from having to deal with "faxing" information to prove my ID to reams of paperwork for the simplest of transactions these guys are a mess.

I would give negative stars if I could.
I’ve had to call back and forth from them to the Dr numerous times to get the paperwork they wanted. Dr said they sent forms. They said they never got them. I had to get all the completed form sent to me so I could upload on the website. I have a “case manager” that does NOTHING. It’s been 2 weeks since I sent in the direct deposit forms. I was told a different company does the loa checks. I could only contact them through alight.
Ok, THEY (“the standard”) said that they never received the direct deposit forms from alight. I got their email and sent it to them directly. Check people told me they had a txt notification to let me know what was going on with my $.
NOW I was told that they need drs office visits notes, so they could approve my loa each month.
MORE calling and delays….
My company had “The Hartford” before. No problems. They even sent me extra checks. I knew those checks were in error so I didn’t cash them.
I was told that it would be like another week after I was “approved” to get paid.
Have to call mortgage company for forbearance. I don’t trust “alight” or “the standard” to get my pay. I’ve paid into this loa insurance all this time.

I would give 0 if I could. I was on the phone for 24 minutes, transferred to 4 different people and finally was given some information. How is a person with dementia supposed to get on another call with them and answer questions? That is the next step in this ridiculous process.

I am extremely disappointed with the service—or lack thereof—provided by Alight regarding my in-kind rollover. What should have been a standard process has turned into a week-long ordeal of chasing down my own money.
The Timeline of Inefficiency:
• Initial Request: I initiated the release on the 23rd.
• The Delay: For a full week, the funds remained stagnant with no proactive updates from Alight.
• The Runaround: I had to call in multiple times just to get a status update. It felt as though my funds were being intentionally held until I reached a breaking point and demanded a release.
• The "Glitch": After being on the phone for over an hour today, a representative (Azmavet) finally claimed the delay was due to an "in-house glitch." This felt like a convenient excuse to justify the negligence and manipulation of my funds over the past several days.
The Bottom Line:
The hesitation to release my money until I called back to "remind" them is deeply concerning. The lack of transparency and the hour-plus hold times just to hear about a "glitch" is ridiculous. If you value timely service and financial transparency, be wary of how Alight handles your assets.

Poorly designed website that is difficult to navigate and lacks flags and highlights for specific actions needed. Based on direct experience they are sent documentation but don’t check they have them

Amounts are taken out of the paycheck for 401k plans, but it's not placed in employee 401k plan, calls to Alight (overseas call center) are not documented in client's portal like they should be. This was in January, it's March still not resolution. Representatives don't have an e-mail, no supervisors, no contact in US. There does the money go ??

I feel in my kitchen went to urgent care trays were done showed I fractured my distal fibula. The max urgent care said they could wtite me out was 3 days,but for me to call Monday to ortho doctors which I did. Doctor made a 2 week follow up appointment see how its doing mind you I have a boot and crutches. Well the women at alright is like we have 2 different Doctor release....huh no you do not if she would have looked closely at paperwork one shows from urgent care the other shows follow up appointment...This insurance company is a JOKE I have paid for short term disability almost 11 years never have I had a claim and now I do they want to drag there feet question things thats not even there. People's lives are in someone behind a computer that has NO clue. This is so not right,

Nothing with the company works. I’ve had to call three times to get my contact information updated to get their website to work so I can access my funds. And it takes them forever to even email a form they need mailed or faxed back because not a single one of their systems work to update my information. Yet they can still charge to hold my account.

I pity anyone who’s forced to interact with Alight because they’re co. outsourced to this hot mess. How are they still in business??? Phone wait times are hours long. Book an appointment? They don’t call. Then they have the nerve to say we’ll call by end of day. Of course by then, your day’s schedule is shot & the likelihood of missing the call is high. Alight sucks

I am a Chhildren's Hospital Los Angeles staff member. As a note to everyone, this company is not U.S. based and is officially a call-center in the Phillipines.
The representatives know English, but what kind of service can they remotely provide when my sickness-based reimbursement concern is here in the USA?
I don't care if they are PH, as long as they are well-versed in our partiucular buisness-benefit model, but professionally disgusted with our CHLA benefits program going off-shore without notifying any staff of the change in customer service. When one is sick and dealing with all manner of minutiae to regain health and recover, a campus-based office with people (whom are in the same benefit netwrok) which is readily available to visit or call makes a huge difference in regards to minimizing the frustration and longevity of personal helath claim questions and resources...which an off-shore telemarketing warehouse cannot provide.
BTW: it is extremely difficult to ascertain the pre-recorded 'company' name of this organization at the start of the automated phone-in processes. The recorded message is NOT clear enough to distinguish the name of ________.com. It was only after asking the 'representative' (who was a really nice person) what the "dot-com" name is that I finally figured out the name is 'ALIGHT.com"... which led me to this review page at Trustpilot.
I understand financial losses in the medical provider field due to narcisstic and immature Trump policies affecting health compensationa and distribution, and tough decision had to be met to keep CHLA afloat, but not knowing our prior accesiblity to on-site staff benefit division is not an option anymore is quite alarming.

This company needs to be put out of business. Look at the reviews, they are the worst on trustpilot. They fail in every way imaginable and take shortcuts to make themselves more money at the cost of those they are supposed to service. This company should be allowed to continue to profit like this from such abysmal execution. We NEED TO GET THIS COMPANY DELETED , SPREAD THE HATE TOWARD ALIGHT