Airport Malaga Arvostelua 

Rude rude rude. By far the worst experience of security. They were clearly aggrieved that they had to work on a Saturday night. No communication and talking negatively about passengers who they knew didn’t understand Spanish.

Me gustaría informar de un incidente que ocurrió el 15 de enero en el aeropuerto de Málaga cuando mi hijo y yo estábamos pasando el control de equipaje de mano.

Durante la inspección de nuestro equipaje de mano, una empleada del aeropuerto dejó caer mi cámara, que quedó inutilizable debido al fuerte impacto contra el suelo duro. Cámara Nikon D7500 y lente Nikon AF-S 50MM F/1.8G.

El incidente ocurrió entre las 9:50 y las 10:20 horas. Le mostré a la empleada del aeropuerto mi cámara con la lente mostrando daños visibles y le demostré que la cámara ya no funcionaba correctamente después de caer de sus manos al suelo. Ella no se disculpó, sólo dijo que fue "mala suerte".

Cuando comencé a preguntar qué se podía hacer ante esta situación, llamó a un colega y le preguntó algo. Luego me llevaron a un lugar donde pude declarar por escrito lo sucedido. Regresé al lugar del incidente para averiguar el nombre de la empleada que dejó caer la cámara, pero ella se negó a identificarse. Quería incluir su nombre en la declaración para que pudiera confirmar lo sucedido. Pero nadie se presentó, ni se disculpó ni ofreció esperanza alguna de que el problema se solucionara.

Todo este tiempo estuve solo con un niño de tres años y bolsas pesadas y pertenencias personales moviéndose por el aeropuerto, casi perdimos nuestro vuelo. Además de los daños materiales, experimenté molestias y una experiencia muy desagradable.

Inmediatamente comencé a pedir ayuda desde el aeropuerto y a escribir a varios servicios. Un mes después me dijeron que no habría ninguna compensación por el costoso equipo fotográfico. ¡Esta es la peor experiencia que jamás he tenido!

Really bad experience. The security controls stop a guy for a small bottle for 15 minutes. They call “guardia Civil” end they were no explanation about anything. Really rude and unprofessional. The worst of the worst

Passport control very unorganised, long wait terrible staff

Unfortunately not the best experience and I have not ever miss a flight in my life. The information about delays was poor and when we looked again the boarding was finished and everybody was on the plain according to the staff which is crazy since we were there at the closed gate while the plane was still on the ground and delayed and no call for us was made. So this joke cost us 500 euro and no service or information at all… thank you! Malaga is a wonderful city but I’d rather go by car next time… don’t expect any help or information :(. I never “Karen” but this is just awful and incompetent….

All of the passport security staff that i’ve encountered are rude. I queued in the correct line, for “all other passports” and spoke to the officer in spanish. He wasn’t paying any attention to any customers, and only spoke to his colleague. He mocked the way I said gracias and scoffed to his colleague when he handed back my passport (note - I said “grathia” how everyone pronounces it here, i’ve been working here for over a year!!)

While boarding on flight from Malaga to Amsterdam been asked for passport and visa, stuff obviously don’t know rules, that traveling within Schengen boarding it’s not mandatory to check ID of the passengers, told the young lady its non of her business and boarded.

Please educate your people!! What a horrible and very rude secrurity! Don’t forget that tourists are important for your country! People are not well trained to do their job, shame on you. Spanish people your are very unfriendly…

Als je met KLM vliegt is het vaak prima. De beste Gates en rustige boarding, in combinatie met de meest getalenteerde piloten, zorgt voor mijn ideale begin én einde van de vakantie. KLM 👍🏻. Met Ryanair was de ervaring een stuk minder, eigenlijk verschrikkelijk. Kortom, het vliegveld is opzich prima, het hangt af met welke airline je vliegt.

Rude border control, unorganised busy airport, been flying in and out of malaga for 20 years, I always joke I will get a smile this time off their staff.NEVER, and your passport virtually gets thrown at you. went to Alicante for a weekend, WOW what a difference, no queues, absolutely amazing friendly staff, I GOT a smile of border control, and treated with respect. Just goes to show, organised airport, happy staff, come on Malaga get your act together.

By far the most expensive airport ever. 10€ for a mini baguette….. 15€ for 4x4” pizza slice.
Should be ashamed to serve food

Remember to eat before entering this place

Absolutely ZERO information, plan, or working wi fi.

Pessimo aeroporto. Per due orrendi panini e una birra. 35 euro!!! Comprate cibo in città

Boarder control queues were absolutely ridiculous! We got to the airport 2 and a half hours before our flight. We had a big queue to check our bags in, then big queue going through security. But the passport control queue was another level! Over 150 people were waiting when we got in line. Needless to say we missed our flight! Cost us £1000 pound between us to get home. We will never fly from malaga again.

I had booked wheelchair assistance which should have made it obvious that I had mobility problems. When we arrived from East Midlands I was asked if I could walk from the plane to the end of the airbridge which was not a problem. After a wait of about 20 minutes an electric buggy turned up which only had capacity for about half the disabled passengers who were waiting. Eventually another buggy arrived and we were allowed to board. this took me to baggage reclaim where we were told to disembark. After collecting our cases we found our holiday company rep who told us where our coach was parked, it took almost an hour for me to walk to the coach as there was no assistance available. I will never use Malaga airport again even if that means that a large part of the Spanish coast is no longer available to me.

I lost my phone during security checks, I’d got all the way to passport control and realized I wouldn’t be able to check in without my mobile boarding pass, passport control sent me back to security and a really lovely lady came to my assistance, she had found my phone, she could see I was distressed and she was very kind and put me at ease , I don’t know the lady’s name , she was around 5”3 wore glasses and had a lovely smile. I would just like to say thank you so much, you are a credit to your employer. Sue Crook

The special assistance here was shocking, I travelled with my autistic son who has severe learning disabilities, the lady on the special assistance desk was very rude made comments about him not being in a wheelchair and can walk so assistance wasn't needed, I had suitcases and my son who will wander off freely she was rude and unhelpful she didn't seem to understand hidden disabilities shocking for someone on the special assistance desk, jet2 asked us why we hadn't had special assistance ( it was already booked with airport and jet2 about a year ago) we weren't the only ones not given extra support due to hidden disabilities, we have travelled through malaga airport before and the service was fantastic, she seemed to only want to help guests in wheelchairs , I really do hope they are shown this review and the lady in question is offered more training

Shambolic passport control. You need to employ more people

We arrived at the airport to get our flight back to Newcastle at 8.45am .We checked our cases in at the Airport Assistance desk and were told to go around the corner to clear security.
At 9.45am we were still waiting to go through security. We kept asking what the hold up was and we were told to sit down and wait patiently.
At 10.45am, we were still sitting waiting, but by now there was chaos as loads of passengers were losing their temper. Myself included. Eventually they put us through and when we got to our aircraft everyone was boarded except the passengers like myself who needed assistance. We had 10 minutes to sit as our flight was due to leave at 11.15am. We almost missed our flight due to the terrible attitude of the staff. I complained to one of the assistance team and said their system was crazy. He stepped up to me and became very aggressive, pointing his finger at me. It was like he was talking to a dog.
I will never fly to Málaga again.

Airport with small and short spanish men who wants to feel dominants. Very funny 😄