Whilst the delivery and ordering service was fine I was disappointed with the quality of the products. The apron was of far thinner material than previous versions of some years ago with the ties also... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Näytä lisää
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Fantastic service, item was out of stock but they emailed when it became available which was only a few days. Best price online and delivered very prompt.
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Excellent Customer Service! I live in Canada and there is no Aga Cookshop so i try and get somewhat organized when visiting UK or transiting through to place my orders well in advance. A few weeks ag... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Yhteystiedot
Yhdistynyt kuningaskunta
- www.agacookshop.co.uk
4,5
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Disappointed
professional Aga pads thinner than those previously bought under the Aga name.
Wasn’t able to buy an Aga plate heater pad.
Disappointing
27. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Dear Valerie,
Thank you for your review, and we are sorry to hear you were disappointed. We understand your comments and we appreciate you taking the time to share this feedback.
In relation to the AGA plate heater pad, I’m also sorry this wasn’t available to purchase when you needed it. If you could please email us at tpsupport@agarangemaster.co.uk with the item you were looking for (or a photo/previous part reference if you have one), we’ll be happy to check availability and, if it’s no longer stocked, advise on the closest suitable alternative where possible.
Warm regards,
The AGA Rangemaster Team
Vastaus yritykseltä AGA Cookshop
Hi Jenifer,
Thank you so much for your review!
Warm regards,
AGA Rangemaster
I am so disappointed with latest purchase from Aga
I am so disappointed with this company, after so many years investing in their brilliant cookware etc. my last order is not being honoured.
I ordered online, a 14cm saucepan with a discount offer.
I was sent 16cm pan and told that no 14cm had been available and was never online .
Maybe the web had erroneously been enabled, as it disappeared when checked later, but certainly there must have been a glitch in their system.
I do not like the intimation that I am lying, and I would appreciate a goodwill gesture by replacing the returned pan with the smaller size.
Valerie Wilkinson
26. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Valwill,
We have located some previous communication with you and we would like the opportunity to review this matter further.
We will be contacting you directly to discuss this situation and look to best advise.
Kind regards,
AGA Rangemaster
very good product.Excellent build…
very good product.Excellent build quality
Delivered on time
27. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Good morning,
Thank you so much for your positive review 😊
Kind regards,
AGA Rangemaster
Roasting dish for Rangemaster cooker
Easy to order and exactly what I wanted. Was not in stock when I first looked but received an email when it was back in stock.
9. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Good morning Elaine,
Thank you so much for your review. We are so pleased that you are happy with your order!
Many thanks,
AGA Rangemaster
Quick despatch and excellent customer…
Quick despatch and excellent customer service
27. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Good morning,
Thank you so much for your review!
Best wishes,
AGA Rangemaster
New Range Cooker Purchase.
We visited the showroom to select a new range cooker and appreciated the choice available and the level of professional help to assist us in making a choice. So many retailers have next to no stock on display but it was important to us to see what we were buying.
Tony was immensely helpful throughout the process from initial advice through to delivery and installation. Nothing was too much trouble and he smashed competing suppliers on delivery timelines and the quality of customer service. If you are looking for a Range cooker then I genuinely don't think you could find anyone better to deal with. They are a hidden gem.
21. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Dear Tony,
We are pleased to hear about your positive experience selecting a new range cooker with us. It's wonderful to know that our wide selection and the professional assistance you received were helpful in your decision-making process. We truly value your kind words about the support provided, from initial advice to delivery and installation. We are committed to offering excellent customer service and efficient delivery timelines, and we are delighted that we met your expectations. Thank you for recognizing us as a "hidden gem." 😊
Warm wishes,
The AGA Rangemaster Team
I am pleased with my new AGA cook shop…
I am pleased with my new AGA cook shop purchase. It’s exactly the right size and works on my induction hob without a problem as well as on the Aga.( I’ve had Aga pans before that do not work well on my induction hob even though they claim they do!) It seems good quality and is easy to handle.
25. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Claire,
Thank you so much for your review. We are pleased that you are happy with the performance of your new purchase.
However, we are sorry to read that previous items have not performed as well. Please do contact us at tpsupport@agarangemaster.co.uk if you have any further feedback and we will ensure this is shared with the relevant team.
Best wishes,
AGA Rangemaster
Great frying pan
Great frying pan. Already have wok again with removable handle. Great idea for storage solution. Good quality
22. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi John,
Thank you for your positive feedback!
Best wishes,
AGA Rangemaster
Generally Positive
There were a lot of hoops to jump through, which was disappointing. Generally my experience was positive.
22. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Good morning Dave,
Thank you so much for your feedback.
We are pleased to read that you had a positive experience, but we are disappointed to read of potential issues.
Please do contact our team at tpsupport@agarangemaster.co.uk if you would like to share any additional feedback!
Kind regards,
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Hi Paul,
Thank you so much for your positive review 😊
Best wishes,
AGA Rangemaster
Delighted with the product
Delighted with the product, lovely designs for cooker tops. Felt it was good value for the quality of the product. Everything was well packaged and packed carefully and delivered safely.
25. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Elisabeth,
Thank you so much for taking the time to leave such a positive review.
We are so pleased to read that you are happy with your order!
Kind regards,
AGA Rangemaster
Ordering, payment and delivery all straightforward.
My purchase of oven gauntlets was easy to order and arrived on time and well packed.
24. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Ann,
Thank you so much for your review!
Warm regards,
AGA Rangemaster
Prohibitions
Unfortunately, your policy doesn't allow the use of foreign registered credit cards to buy products on the website. I am visiting the Uk next week and wanted to take advantage of an online sale and get products delivered to my brother in law in the Uk so I could take them back to Canada with me. It's ironic I received a follow up survey because I didn't actually make a purchase. As your products are not available in my country, your lack of shipping here, plus your prohibition on foreign credit cards makes dealing with you almost impossible. Not good for me nor for your sales.
23. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Michael,
We are so sorry to read of the disappointment caused.
We understand the difficulty this can cause so we have located your previous communication with our Cookshop team and discussed this matter further. Whilst we cannot guarantee this alternative option will work, we can look to share a secure payment link with you and take the order via email or phonecall.
Kind regards,
AGA Rangemaster
Simple to order
Simple to order. And quick dispatch. Had these pans before too notch
22. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Dear Thomas,
We're so pleased to hear that your ordering process was simple and that your items were dispatched quickly. It's wonderful to know you're happy with the quality!
Warm regards,
The AGA Rangemaster Team
the web page was not easy to order
the web page was not easy to order, I had to phone your help line and each time it was answered immediately and very kind and helpful
23. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Dear Simonetta,
We are sorry to hear you experienced difficulty with our webpage. However, we are delighted that our helpline team was able to assist you promptly and kindly. Thank you for your valuable feedback.
Warm wishes,
The AGA Rangemaster Team
Vastaus yritykseltä AGA Cookshop
Dear Mrs. Coulter,
Thank you for your great review! 😊 We're delighted to hear everything was as described and that you are pleased with our products. We really appreciate your support!
Best wishes,
The AGA Rangemaster Team
Vastaus yritykseltä AGA Cookshop
Dear Mark,
We're so happy you found our product great, the price good, and the delivery timely! Thank you for your positive feedback, we truly appreciate it. 😊
Best wishes,
The AGA Rangemaster Team
Love this product
Love this product! Use it all the time. Another great piece from Aga!
22. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Dear Alison,
We're so happy to hear how much you love our product and that it's a regular part of your routine! We truly appreciate your kind words. 😁🥘
Warm regards,
The AGA Rangemaster Team
AGA purchase
What i ordered was delivered and the quality was excellent and it was delivered in only 3 days which I was very pleased about.
21. kesäkuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi David,
We are so pleased to hear that your order arrived quickly and that you are happy with the excellent quality of the product. We appreciate your positive feedback!👨🍳
Best wishes,
The AGA Rangemaster Team
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