Afrihost Arvostelua 295

I’ve been an Afrihost client for nearly a decade. Their customer service has consistently been excellent, but the fibre service itself has become increasingly unreliable. I would not recommend signing up.

i paid for a 50mbps lte line but did only get 35mbps. i upgraded to a 100mbps lte line, and i am suddenly getting 50mbps, but not more ! does it make sense ? not at all. but you are getting charged for something you will never get ! that is fraud.

Bad Service.

I was hosting one of my client's website on their platform. On the 4th of this month (yesterday). Around 3am I was on my Client Zone checking if my account was not in arrears. There was nothing saying that I have an outstanding amount.

In fact, it said my account was upto to date. Fortunately I checked because I was paying off monthly subscriptions.

Even when I checked my banking app, it said that the account was debited on the 1st of November. Afrihost did not send any invoice until today. Around 8am the first invoice was that I had an outstanding bill of R129.

About 30 minutes later, I recieved another email stating that my hosting services has been suspended.

And then after about an hour again. Another Invoice email for the outstanding balance.

All that done in 1 day. Now let's say my bank didn't debit the amount or it bounced back. Why wasn't it reflecting on my dashboard and why didn't I get an invoice the day after?

So now I went back to my bank, and reversed that debit order. Also when you don't pay on a certain date, the price keeps increasing. A R79 package will end up costing you R200+.

Stay away from these scammers. I am canceling my services with them and moving this last website to Host King to be hosted with the other websites that I already have on Host King.

After 6 years, I realized yall ain't shit. Bye!

Afrihost has been by far the worst service provider I’ve ever dealt with.
My internet has been dropping for the past three weeks — on average 15 times a day, for about 2.5 minutes each time. I work from home, and this has been extremely disruptive. I reached out seven times via WhatsApp, went through every test imaginable (more than once), yet no one logged a single support ticket. I also made multiple phone calls and asked repeatedly for escalation. Every time I asked to speak to a manager, I was stonewalled.
When I finally reached a manager, she promised to personally oversee the issue and keep me updated. I never heard from her again. When I asked how to move to another provider, she said it could only happen after I paid in advance for the next month. It felt like I was being held hostage by the very provider who was supposed to have my back. When I told her, she hid behind a policy. I paid — because that was the only way to move forward — yet the cancellation wasn’t expedited as promised.
After several emails, a ticket was finally logged — at which point OpenServe sent a technician within three hours. He suspected the router, so we tested a different one. The issue persists. Now Afrihost and OpenServe are just blaming each other while I’m caught in the middle, still without a stable connection.
I’ve lost more than a full business day dealing with this nonsense. Afrihost has shown zero accountability and no urgency. But they are taking payment without providing reliable service or basic customer support.
If you value your time, your sanity, or your business, avoid Afrihost at all costs.

Wow, what a shocking experience I have had with Afrihost! Initially it was all amazing, great website, easy signup, very helpful assistants on Whatsapp and my new 5G device arrived quickly. That's where it all fell apart! No service, dropped signal, logins 3 to 20 times a day until a few days later I had no choice but to request a cancellation. It took 3 days to get a response so that I could do the cancellation again on the website and now I am being charged for the next month too ... for a service they cannot provide me with! This has got to be the biggest ripoff I have ever dealt with and the after-sales service from Afrihost is just shocking! If you are considering them for your next ISP, please don't!

They have really dropped the ball, was overcharged by R1000 but they only offered credit for R700 and refuse to rectify their mistake. Have been a loyal customer for 6 years paying over R3k for services and recommending them but they have become a nightmare. If you are a reseller stay away, expensive products, countless server issues and *********** staff who refuse to identify themselves during communication. Quit whilst you still can because clearly it’s downwind from here

Activation has been extremely slow! The line was already installed by the previous tenants, so half the work was done and it should only have required activation. Yet, two weeks later, it seems they are only now attempting to activate the line. We are already on the third customer support representative, and each day brings a different explanation. There is no sense of urgency or clear communication as to why the process is taking so long.

If I could I would give a negative score. Two weeks of frustration, taking funds out of my bank account, complaints lodged with accounts depart with no response and I have no wifi. I cancelled my account and they debited my bank account again.

If I could give no stars I would.
I am extremely frustrated with the experience that I have had, 8 weeks after placing the order I still have no fibre connection. I have spent over 10 hours on live chat, each time with a different agent making me do the same checks every time, even though I explain that I’ve done them before. Agents can’t see previous chat messages which is utterly baffling and poor customer support. I’ve had one manager put the phone down on me, admittedly I was frustrated but by no means rude (she also was not listening to me) and have mailed another manager 19 times. Supposedly, the issue was reported to a ‘Service Delivery Manager’ on Thursday 11 September 2025…I am still waiting to hear from them.

On 21 July 2025 I ordered a Fibre installation from the website.

On 23 July 2025 TT Connect came to do a sight inspection.

On 1 August TT Connect came to install and confirmed that their part of the job was done.

I then got a call that TT Connect needed to come do some kind of set up. When I enquired what this what as I was previously told TT Connect were done, the person mentioned again it was to check/set something up. This was scheduled for 8 August 2025 – no one arrived.

I was then asked to confirm on a form sent by email that everything was in order. I had no router and I am no IT technician and so replied that the fibre line and box were installed but I couldn’t confirm if it was working properly.

I then got emails from Afrihost that I was all set to go.

On 15 August 2025, I confirmed that I was not as I did not have a router. A router arrived the next day by courier.

That router has never worked. I have not been able connect even once. The details it was configured with never worked, nor did the password on the router itself. I have asked for someone to be sent out and I have asked for another router.

I’m absolutely fed up, Afrihost can come fetch their router and TT Connect can come dig up their line. I cannot believe this is a company that won 2025 MyBroadband Awards for ISP of the Year and Hosting Provider of the Year, not much to be proud of.

The worst experience I ever had. Been using the service for almost a month. Wifi constantly down. Cannot get hold of the service provider telephonically or via wats apps. Definitely cancelling the service and moving to another service provider. Please do not consider Afrihost as they are unresponsive, not available and over charging before the service even start. Consider other service providers this is the worst one in Johannesburg.

I’ve been struggling for two days to get my new account unblocked. Customer service keeps giving the same generic answers like “please email security@afrihost” or “please wait for a response.” There’s no effort to actually resolve the issue, no follow-through, and no ownership. Everything ends with “we can’t help you, please wait,” which makes it feel like the problem is just being left to solve itself.

Afrihost told me there would not be any problem to get going with a fibre package if I wanted a paus. After 3 months I register myself to the same monthly package but they send me a map over the next door town Kalk Bay telling me the adress is there! instead of Fishhoek even though they have the correct adress and the same adress as before they pin it in the wrong town and tell me that there is now fibre there. They tell me too take photos of the router and box as if they lost all my details even though I still have an account with them and I can log in. They can see the fibre package I had is the same as before but still they lost all other data, unbelivable. This should be easy to reconnect! If you are not living in the apartement for a while it should be easy to take a pause instead they are making a big hazel.

Today I decided to cancel my services with Afrihost. I signed up for their Fixed LTE unlimited uncapped package on 23 April 2024 after making sure there would be no speed throttling or limiting, since I rely on real time cloud sync for work.

Since then Afrihost has changed their wireless services terms and conditions four times without once notifying me in plain and direct language. No email, no call, no WhatsApp. My speed dropped so badly that I cannot work properly anymore. When I asked about it, I was told the updates are only posted on their Client Interface. Honestly, nobody checks that interface every month, and I was basically told it was my fault for not monitoring it.

For the record, I tracked the changes myself: 29 April 2024, 24 January 2025, 28 February 2025 and 9 July 2025. That is four changes in just over a year with no direct notification.

I do not recommend this company to anyone who expects transparency. I will also be taking this up with the CPA and NCC as I believe this practice is unfair to consumers.

No connectivity no spedd 6 days no solution each time a new agent asking same thing and nothing is working saty away from this company

Worst service ever. I have 5 companies and decided to move one of them to Afrihost as they have a data service that most other hosting companies dont have. I have had endless problems from the start. Whatsapp agent don't know much and tell you things that is not true, as an IT company we know a lot. Something went wrong with access to our web site and when contacting support after a ticket was logged before. I was bluntly just told the hosting techs are offsite. So, to hell with the client and their site that is not working. Tomorrow is another day. And then the CEO doesn't even respond or assist. Pathetic service and would strongly not recommend them at all. Just look at all their reviews.

They mislead you about their packages, and once they take your money, you don’t receive what you asked for. When you try to resolve the issue, they’re full of excuses and refuse to refund you. This is the worst service and hosting company I’ve ever dealt with.
They claim calls are recorded, but when you request a copy, it’s suddenly unavailable. Their typical response? “The issue is closed.”
Don’t waste your money. There are far better hosting providers out there that offer excellent service and actually assist you with your concerns. Definitely not Afrihost.

4 days of no internet. Told me to buy a new router. Still not working, wasted money on buying a new router as advised by them, but the router was never the problem. Countless hours on WhatsApp chat trying to resolve this. Now telling me it's an area problem. Making their internal processes my problem. Sifiso Maphanga refusing to log a call with Vuma because my laptop doesn't have a LAN port. Absolute nonsense, making their internal processes my problems and refusing to help. Asked to escalate to Team Leader Flossie Phalanyenje, she does not want to help or talk to me.

I upgraded my fibre line to 100/50 since June through Afrihost (Vuma line), and since then, it’s been a nightmare. My speeds have been far below what I’m paying for – the most recent test showed 26.67 Mbps download and 4.01 Mbps upload. I’ve logged multiple tickets, and every time I’m told a technician will come out… but no one ever arrives. Instead, the tickets keep getting marked as “resolved” without any visit to my property.

What’s worse is that I was repeatedly told that a LAN cable should’ve been provided, only to later be told by a manager that Afrihost doesn’t provide one at all. The manager completely dismissed my concerns, showed zero empathy, and told me I must just go buy my own cable. When I asked to escalate further, his response was, “Sure, maybe then you would listen.” Incredibly condescending and unprofessional.

I’m not asking for special treatment, I’m simply trying to get the service I’ve paid for, and the support experience has been frustrating, inconsistent, and frankly, insulting. I’m starting a new job that requires a reliable connection, and this entire situation has caused unnecessary stress.

Really disappointed. Afrihost used to be reliable, but this experience has left me seriously questioning whether they care about their customers at all.

If there is a 0 rating this company will get it. They have no service delivery and clients has to deal with the problems they need to sort with their subcontractors or service providers. There is no compensation for internet services down and a free router will get charged for R999.00 if cancel after you order after waiting more than a month and wasting work time and airtime communicating with them.. a fee must be paid before you get router but they'll want their router back before return payment, Absolutely no compensation, Afrihost very bad service, not service providers, service providers to subcontractors who can't communicate with their subcontractors correctly or at all

I have been assisted a great deal at Afrihost by all that I have been connected to from day 1 plus they assisted me in Migrating my line from my previous ISP with a seamless process. I would like to extend my heart filled thanks to these employees from Palesa my first person to chat to about the packages, Kate, Lerato, Rudzani, Phillip at accounts, Fezile B at accounts, Celeste at installation department, Thamo at installation department and Lee Ann at accounts. I appreciate you all for the way teamwork is in your culture. Ladies and gentlemen at Afrihost I appreciate you. I completely understand the long waits however I am happy to have you doing the level of customer service that truly satisfies all my needs. Thank you, Afrihost, for having so many channels that you are contactable, from a landline to callbacks even on the weekend and I am able to call you at the toll-free number plus there is Whatsapp Business. I would recommend your Fibre to all who work from home as there is peace of mind especially with the MAX-UPTIME product that covers you in the event that your TP-LINK loses connection, the LTE router acts as a FAILOVER which we remote workers need to stay on the ethernet cable at all times. God Bless you All.