Afrihost Arvostelua 295

Second time now that they cut off our internet with no reason
every time you go on the chat for help they dont get back to you with feedback, then you follow up and they ask you the SAME questions. how is it possible? then we need to chase Frogfoot. WHY? we pay Afrihost. THEY need to follow up give feedback and make sure the customers are well informed. i wish i can just STOP this contract with them. it is now 5 days without internet.

Don’t touch them with a ten foot barge pole… abhorrent service, unexplained delay in installation, tedious conversation with customer support that go no where and absolutely no accountability for the terribly long wait on fibre connection. It’s repeated: ‘there’s nothing we can do, your order is pending’. Use anyone else…

They took more then 2 weeks to try activate on line, we eventually went with another company that managed to do it in a day.

Afrihost is now trying to bill me for the router that we are happy to send back but they keep saying 'The courier has been unsuccessful in their attempts to contact you regarding the collection'. Which is a lie as we have not received a single phone call from any courier.

We then went to drop it off ourselves and they made us wait an hour to chat to someone to hand it back.

So unbelievably useless!

Ive seen bad review here. I just wanted to share my positive experience with the Customer service via WhatsApp. Ive been with them since 2019 and they ALWAY assist, or explain why they cant assist. But atleast I know and aware of things. Afrihost Well done!!

Customer service and support use AI. The problem with that is that then the person you're speaking to actually does not know what they're talking about and get misled by the AI

Worst internet provider I’ve ever experienced. A person could barely use a cell phone on 100mbs data package. Constant interruptions. Totally unusable. Never again. Stay away.

I’ve been with Afrihost for over 16 years, and in all that time, bad service has been a rarity. Their consistency and reliability are truly impressive. Recently, my optic fibre cable snapped on a Friday afternoon. I reported the issue to Jessica at Afrihost, and to my amazement, the fibre was repaired within 24 hours, with full service restored immediately.

A huge shoutout to Jessica for handling my query with such professionalism, efficiency, and speed. Her dedication reflects the high standards Afrihost has maintained for years. It’s no surprise they continue to be rated as one of the top ISPs in South Africa year after year.

Afrihost has proven time and again that they value their customers and deliver exceptional service. Highly recommended!

In February 2021 I paid for the installation to be done. Then I heard nothing, I tried to contact them and the only response was I need to be patient, as soon as more people want the service they will install. Today, almost 6 years later, and 4 years after I moved from the property I get an invoice. So, I explain the situation. There response is I owe them money for the router. The maths is I paid R1246 for an installation not done. The router cost is R995.00. My maths says they owe me money, but no, they have a debit order authorisation still active, so they can steal my money. Then, I must fight for honesty and integrity. I understand the 1.8 rating. They have earned it.
Update. Finally get a call to say router plus cancelation fee, for a service not provided in six years, means I owe them R2. No, they not willing to write it of. I paid, after confirming contrsct and debit order stopped, but they still deducted money via a debit order they assured me was cancelled.

dont let the big name fool you. just another trash grifter isp that will randomly stop working throughout the day

Concerning when I have to go to ChatGPT to figure out that it's not my handset but a core network lock. Then have to provide this information to the Afrihost consultants. Once this is sorted I'm porting my number to Vodacom

Shock service, no feedback, basically a modern telkom!!!

URGENT: 3 Days Loss of Income – Afrihost & Vumatel Deadlock – Case 01098654

​I am posting this out of sheer desperation and anger. My livelihood depends on a stable internet connection, and I have now lost four days of income because Afrihost and Vumatel are stuck in a "blame game" while I am left with a dead line.

​The Timeline of Negligence:

​The Reinstatement: Following an early cancellation, I requested my line be reinstated on 01 January 2026. I paid immediately and received new login credentials.

The Technical Fault: The new credentials do not work. My router cannot authenticate, and the connection is non-existent. Afrihost logged this as a physical line fault with Vumatel. ​

Address Errors: In a gross display of negligence, Afrihost provided Vumatel with the wrong service address. I had to manually intervene today to direct technicians to my home after they were sent to the wrong property.

​The Deadlock: Vumatel technicians finally inspected my line at the correct address yesterday. They confirmed there is no physical fault on the line or the router. They stated categorically that this is a logical/configuration error (provisioning) that Afrihost must resolve. ​

The Failure: Despite this expert feedback, Afrihost continues to point the finger at Vumatel, and Vumatel has sent me an SMS stating Case 01098654 is "resolved." It is not.

I am a paying customer caught between two companies that refuse to communicate with one another to fix a configuration mismatch. I am spending a fortune on mobile data and losing daily work income while both parties abdicate responsibility.

I require a senior technician from Afrihost to liaise directly with Vumatel’s provisioning team to sync my account credentials with the physical port. Do not reply with a generic "we are looking into it" or tell me to wait for a ticket update. I need my service restored today.

​Account Ref: A21953573

Vumatel Case: 01098654

Afrihost/AirMobile eSIM support failure (6 days offline)

I tried migrating an AirMobile eSIM from an old iPhone to a new iPhone. The migration process failed and invalidated the eSIM, leaving me without service. Support knows this issue exists.

Afrihost support’s only resolution was a SIM swap / new eSIM, which took 6 days to complete (no weekend support). In 2025, being offline for nearly a week is not realistic when you rely on your phone for work.

The verification process was also painful: I was asked to submit five separate photos via the AirMobile app, each rejected for minor issues. The app appears to downscale images, making them harder to approve.

Support was inconsistent and contradictory. WhatsApp support repeatedly suggested actions that didn’t apply to eSIMs (e.g., “remove and reinsert the SIM”), then another agent told me to email the photos—only for email support to tell me to use the app again.

After this experience, I’m moving my mobile service—and likely my domains and fibre—away from Afrihost to avoid future support outages.

If you're reading this, avoid future frustration and steer clear of Afrihost.

Absolutely terrible service. Paid for my fibre which 2weeks later is still to be connected. This week im told my order was cancelled now I must personally go to Vuma and ask for my money back. Mind you, I have paid them 2x to get services back but none. They have my money and faaaail dismally to resolve matters. I would not recommend it even to my enemies.

I signed up for the Afrihost 100Mbps Wireless LTE Uncapped package, with the service delivered on 9 December 2025. Since activation, the performance has been completely unacceptable.

I am consistently receiving around 15Mbps instead of the advertised 100Mbps, and the connection is unstable, continuously dropping (flapping) and unreliable for normal usage. This is far below what is being marketed and paid for.

I have contacted Afrihost support, yet the issue remains unresolved. I am now paying for a service that I am not receiving

Bad Customer service, i requested assitance in 7 different occations in the past week where i was assited by 7 different consultants who basically lied to me and made empty promises the my fibre line issue will be sorted . then go ahead and resolve the ticket. i am still sitting with no internet at my new place after trying to use them for the first time as my service provider. their names are. Zaahirah M, Leonard M, Reitumetse S 2 times, Tshidiso S, Anna M. No so helpful consultants. this kind of customer service will destroy the afrihost business and drop their client base.

Been without wifi day 5 now and ISP (Afrihost) blames it on Frogfoot and logged callout for technicians twice already… no technician sent and Frogfoot says resolved but issue isn’t resolved. Frogfoot again blames Afrihost. So I’m going in circles and nobody is actually assisting or sending out a technician.

Their Service has been so terrible of late that I cancelled by Fibre package with them. Thanks for continuing to waste my time and for employing a putrid bunch of support and accounts staff. My Internet at home has been disrupted since Friday the 5th Dec and it only got Resolved yesterday after waiting way too much of my time with your service engineers on whatsapp. out of 4 engineers that I was in touch with, only 1 was helpful and that assistance related to how i go about cancelling my contract with you. You accounts and retention team hasn't responded to 3 of my mails since engaging with me yesterday morning. Whoever owns this company needs to get their heads checked as you will be losing more business in the coming days. Thanks for absolutely nothing.

I have ordered numerous products from afrihost but the last 3 times were utterly disastrous. They use courierit. A complete useless company that does not find addresses tells you they are on their way and dont come. Then later you get a watsup telling you you were not home. Disgraceful. Why would afrihost spoil their name with such a company?

STAY AWAY from Afrihost at all times. A thread.

1. #AfriHost delivered the WORST start up to my fibre any company has ever provided in my life. The first few days the fibre was offline due to the router not working. I had to swear and fight to get them to come fix it.

2. Afrihost completely ignored my complaint emails I sent to support, complaints and accounts. NOBODY responded to my emails. No one. Still to this day, NO replies. I only get replies from support on X or in the stupid WhatsApp chat.

3. Afrihost NEVER fixed my unstable fibre during the ENTIRE MONTH OF NOVEMBER. A whole 30 days went by, where NOBODY could come out to fix it. Yes, vumatel was here, but said that the problem lies on #AfriHost's side. It is still not fixed up until this post.

4. Afrihost refuses to help, they only help if I pay. Yes, end of this month I refused to pay for December because I said I was paying for a product that is NOT WORKING. They IMMEDIATELY within seconds of the debit order failing, cut off my fibre.

4.1 Afrihost IS SO FAST to cut off my fibre, but cannot fix it within a WHOLE MONTH of me begging for help. Begging for support. BEGGING FOR ANSWERS. BEGGING FOR A TECHNICIAN TO COME OUT. BEGGING IN ORDER TO JUST DO MY JOB!!!

5. Afrihost has a lovely habit of telling me I must fix the fibre myself. I must plug in a laptop(which I don't even have) in order to check the fibre or reconfigure it. Me, the client, must fix their problems. Their mistakes? It always came back to "Switch on and off please"

6. Afrihost wants you to BEG for help. They do not respond to your emails or concerns, you have to FORCE them to help you. They do not care about you. Someone always answers somewhere, but it never ever gets fixed. Never. November was a waste of my time and money.

7. Afrihost also expects YOU to pay for a new router or a router replacement btw. If THEIR device is faulty, YOU must replace it by paying courier fees. They won't come out to help you or fix it, they just say you must pay MORE MONEY to get it swapped out.

8. Afrihost gave me a faulty connection, that I fixed myself. Let me explain, I bought my own router, and set up MY OWN access point through the fibre point. My access point, worked SO MUCH better than their access point they gave me. How is that possible? Hm.

9. Afrihost has caused my tremendous damage to my work, my brand, and my reputation. That is the worst part. And nobody cares. My work was impacted from the unstable fibre they provided, and I was forced into impossible situations to try and save my work. They have tortured me.

10. I sent a complaint to Afrihost telling them I will complain to #ICASA and that was also ignored. I will be telling everyone and all my clients that have domains with AfriHost, will be moved away to someone else. Everyone!

11. I also had to pay a LOT of money to make my own personal hotspot on my phone that my computer could connect to, because my fibre was not working. Afrihost is also not going to refund me a single cent for all the extra money I had to spend. I didn't ask them to refund it, I just know they won't. Obviously.

12. In a nutshell, that is the Afrihost #purefibrejoy or more like #purehellhole experience. And they refused to help me still, unless I pay again. They don't want to help. THEY WANT MONEY.

THEY WANT YOUR MONEY.

They do not want anything else.

STAY. AWAY.