AFC Home Warranty Arvostelua 

When they asked me to fill out the review, I thought it was for a completely different format, then with AFC warranty for my home if I had realized that I would not have given it such a poor score as the person that I spoke to that told me the warranty was just I believe well informed and helpful in making my decision and I’m sorry my score seems so low as it really had nothing to do with AFC warranty because if it did, I would’ve never given it such a low score as I believe their service is very good and they customer relationship is very knowledgeable and understanding in helping to make a correct decision for warranties for your home and I humbly apologize for the no score that was given as it had to do with I thought loan agency not my Home Warranty service so again, please forgive me as I believe I have chosen a good Home Warranty Service and the sales person was very helpful and knowledgeable in helping me make comparisons with others that I could have chosen instead, but I’m glad I did not and again I humbly apologize as I was thinking of about a loan agency that they were asking about they got the low scores that were given not my Home Warranty service!

First, after waiting a week to be seen by a technician, I found out that labor and removal were not covered. After giving it some thought I decided to purchase the appliance and have the appliance replaced by the appliance company. Once I submitted the documents were submitted to get the refund for the unit itself. It took over 3 weeks to get my check and it had my last name on it twice and I could not deposit it. Then 2 calls to get a replacement check and then 1 call telling me it was now being sent by ACH. I still have not received my credit for the appliance (which was not much). I have paid premiums for over 2 years with AHS and this is my first claim in that time and will be my last as soon as I can obtain coverage elsewhere.

Great communication and very knowledgeable. If they didn’t have the answers they found someone that did.

Rep made it very easy to purchase and coverage was clear.

I've had them for almost a year. The first issue is that I can't find any company willing to work with them. Had a washing machine that needed repairs. They couldn't find anyone to come out and fix it. Every company I called said they won't work with them because they will find some reason not to pay. They only wanted to deal with me. I paid out of pocket to get it fixed and like the companies all said I was denied my so called reimbursement. Next my sump pump broke. Again no companies would work with them. They said find someone and I would be reimbursed which I did. My reimbursement was denied again because we can't read the serial numbers of a 30 year sump pump that's been under water. Ridiculous.. now I've been waiting on the cancelation email they were supposed to send so I can cancel this scam. Paying $70 a month and they don't fix a damn thing. They will find a way not to pay. Believe me.

Patrick was excellent. He gave us an overall review of AFC and explained the coverage.

Jesse was extremely helpful, answered all of my questions and sent me the information I needed to make an informed decision.

Great customer service, knowledgeable, & user friendly.

Costomer service was very good. TY Mr. Goldsmith.

Fast and knowledgeable as well as friendly and very helpful.

Just started but signing up with Patrick was simple . He was courteous, knowledgeable and professional. Hopefully the product is as good.

Knowledgeable and friendly representative offering good rates.

so far, all i did was sign up. very easy process. got everything covered that i felt was necessary even roof covered as a perk.

Contact was almost immediately, and it was a human, not an AI Bot.

Richard Clemons walked me through the whole process. He was patient and understanding as I appreciated that I'am look forward to working with him as a new member of AFC Home Warranty.

Blessings,
Sherrita

Claim denied on refridgerator for 'failed maintenance' without evidence or contract requirement. Currently disputing.

Richard Clemons is one of the reasons I had a great experience on March 23, 2026, with AFC Home Warranty. Richard was the "sales agent" I didn't think I needed. Additionally, your website provides a lot of helpful information regarding the warranty plans and their coverage. Lastly, AFC is listed in the Top 5 of Texas Home Warranty Companies!

My rep was knowledgeable, honest and didn’t try to upsell me on things I really don’t need.

I just enrolled but my representative was really great. Explained the process and worked with me to get the best coverage for me.

Very friendly and knowledgeable about the company.