adventhealth.com Arvostelua 52

We have served the hospital for decades. They have chosen to not pay a bill of $5000. We are a small business. Shame on them. After years of loyal service, they have neglected their fiduciary responsibility. Do not donate to their foundation.

I called to get into a regular clinic in Florida for for an appointment for a bad cough. I was sent to an advent clinic near our location. Needless to say nobody told me it was at Walgreens until our third call . So the PA was plesant. She asked if I was an Advent customer which I was. She asked me a few questions and looked at my ears and throat. I was in and out in about 15 minutes. I received my Medicare explanation and Medicare was charged $533.00 . They told me bobs denied it which I have not seen anything from them yet. So in the end I was billed $151.00 for a 15 minute appointment. When I called I was told by the clinics supervisor that that was customary charge for an office appointment for a new customer which I was NOT. He really gave me know good explanation. I will never step in a Walgreens appointment again!

I feel compelled to share what can only be described as one of the most exceptional healthcare experiences of my life an encounter so impactful, it genuinely redefined my expectations of patient care.

During my recent visit, I had the absolute privilege of being cared for by Natalie Penate in the ultrasound department at AdventHealth Celebration ER. From the moment she entered the room, her presence alone brought a sense of calm, reassurance, and trust that is incredibly rare to find. Her professionalism was impeccable, her knowledge was clearly extensive, and yet she delivered every piece of information with such warmth and clarity that I felt not only informed but truly seen and cared for.

She didn’t just perform her job she elevated it to an art form. Her ability to balance technical expertise with genuine human connection was awe-inspiring. Every question I had was met with thoughtful, confident answers, and every moment of uncertainty I felt was gently replaced with peace. She carried herself with the kind of grace, compassion, and excellence that one would expect from the very best in the field yet somehow, she exceeded even that.

In a time where patients can often feel like just another number, Natalie made me feel like I was the only person that mattered in that moment. That kind of care is not taught easily init is a rare gift. She is, without exaggeration, the gold standard of what every patient experience should strive to be.

If every member of your team embodied even a fraction of her dedication, empathy, and brilliance, your institution would not just be respected it would be revered.

Please recognize and celebrate Natalie Penate for the remarkable professional she is. She is not only an asset to AdventHealth she is a shining example of what healthcare should look and feel like at its absolute best.

With sincere gratitude and admiration,

I have been here 3 x in the last month. I have aggressive cancer and I still cannot get into the oncologist because they want $600. So they want your cash or you can die. And as well Everytime I turn around they will not give me my pain medicine and the pain doctor does not listen to you or do what he says. I'll die here before I get the proper help. I don't recommend coming here. No one cares. If they tell you they do, you will find out quickly that's a lie! This hospital Advent Health Tampa is no good.

If giving a practice less than one star was possible, I would have given that to Advent health. They falsely over promise to the public and don't deliver 25% of what they promise.

I was drawn to advent based on their advertising "20 minutes procedure and 90% satisfaction". Unfortunately to start it took them almost an hour to complete the procedure and it was an agonizing painful process I have ever had in my life. The medication they used to numb my nose and maestro didn't work and I felt every step of the process in pain. due to the sever pain I was experiencing, I started shivering uncontrollably and the didn't seem to care to do anything about it. Yes, googling the condition at the time of the service, this is what came up "severe pain can cause a person to shiver, shake, or tremble. This involuntary reaction is a physiological response to acute stress, pain, or trauma, often accompanied by increased heart rate and blood pressure. Shivering from pain is a non-thermoregulatory response, often seen in traumatic injuries, post-operative scenarios, or severe internal distress". On the top of all the terrible experiences the main issue I went them to help with is still here and without being dramatic, I feel it actually gotten worst. When I mentioned this to the nurse on my last follow-up appointment, she suggested I go through another expensive procedure. Total deceiving practice.

Advent Health has a very aggressive billing practice and what you are told is your expected responsibility always changes. They do not even let you in the door before they collect your payment, and then, surprise, about a week later you are being hit with another bill. I was even told by someone in the billing department that they have a multi million dollar suit against a large insurer for not paying what is expected. The place is horrible. I have a hip replacement surgery scheduled for 4/20 and my insurance company just told me what my expected co-pay is and now, today I get a message from them with a letter that it has more than doubled! I have seen numerous complaints with the BBB and the fact that someone from their billing department told me that they are sick of getting ripped off by insurance companies, well that tells you everything you need to know about the caliber of this healthcare provider. Run, don't walk in the other direction. I had a 5 minute procedure in their surgical center, injections and they charged my insurance company 15,000.00! How is this even conscionable??

Advent Health made an error and charged me a co pay for a preventative procedure. I had to pay upfront in order to get the procedure done. It took me 2 months and 1 week to get reimbursed the co pay. They held on to (my money) all that time. They out and out lied by telling me the check was sent almost 1 month before received, and lied by saying it takes 30 days in the mail. A supervisor lied about when the check was cut. It was cut the day I escalated my complaint and received 3 days later. Lol. Every time I called, I'd get a different answer. These people are crooks, con artists and immoral.

I am wanting to file a complaint. they literally have THE WORST customer service and I am scheduling for Winter Park Breast Surgery for my daughter who has a referral from her doctor. RIDICULOUS. Madison and Prisca need to follow up and make sure the new scheduler person does their job!

Worst hospital and doctors in Florida. Tried to book an appointment with my doctor and you get an answering service to go through. Also, they no longer do blood work. The doctors and hospitals should not be in business. Would rate them as a minus 10

I am writing to formally report several concerns regarding the care my 81-year-old father,received during his visit and admission to your hospital. My father has dementia, and we brought him to the Emergency Department on Sunday, December 7th, because he suddenly stopped speaking in complete words, and we were worried he might have had a stroke.

The care we received in the Emergency Department was professional. The staff informed us that my father needed to stay for an MRI, and my daughter stayed with him overnight. On Monday morning, I arrived at 7:00 AM, and my daughter left.

Throughout the day, the day nurse was professional, respectful, and attentive. However, I did need to ask multiple times for water for my father. Later in the afternoon, I asked if someone could help bathe my father. Instead, I was handed soap so that I could bathe him myself. I explained that I was not comfortable doing so, and the nurse said he was busy and would do it later, which he eventually did.

In the evening, a night nurse arrived with a negative attitude, making faces at the day nurse and appearing upset and uninterested in being there. During this shift, my father was taken for his MRI. About 30 minutes later, staff called to say he was upset. I had to go calm him down. He is not an aggressive person, but he does have dementia, and the MRI machine scared him.

When we returned to the room, another nurse—who was very professional—explained that my father had fallen and had scratches from the incident. No one treated the scratches.

Later that night, around 1:21 AM, my daughter called me because my father had urinated on the floor and on himself, and the staff was not responding. When they finally came, they cleaned the floor using his blanket and did not change his clothes or provide a clean blanket. At that point, I decided it was best to check him out of the hospital.

I am extremely concerned about the lack of proper care, respect, and attention given to a senior patient with dementia. This experience was distressing for my father and for our family. I strongly recommend additional training for staff on how to properly care for patients with dementia and how to maintain dignity, hygiene, and professionalism.

I respectfully request that this incident be reviewed, and that steps be taken to ensure situations like this do not happen to other patients or families.

Thank you for your attention to this matter. I look forward to your response.

Sincerely,

My daughter was admitted into Advent Health Hospital in Kissimmee, FL. Friday January 2, 2026. My daughter had been so ill at home I was worried. She was told she had Influenza Strain A by a Telehealth Physician. I urge my daughter to let me call an ambulance but finally she was taken to the hospital. I literally called all over the county looking for my daughter and finally I found her she had been admitted and was in PCU because she was Sepsis. I spoke to her nurse in the a.m. she was nice but then my daughter called me in the p.m. and said she had a nurse in her room being aggressive throwing things and telling her to get out to just sign herself out of the hospital. What has happened to our Health System that we allowed this kind of Nurse to be with our love ones. We are entrusting this kind of a Health worker to watch over our love ones. I contacted Luis the Charge Nurse and he assured me the Nurse that verbally assaulted my daughter would not be back in her room. But this same Nurse will be able to continue to be with patients. I am going to try and change that. She has to be held accountable for her actions. It does not matter what a Nurse feels like when she clocks in. If you can't separate personal with professional go home. Some patients are so sick sometimes they are not themselves. Tolerating this comes with the job. A good Nurse would of dealt with the situation professionally instead of slamming things around in the room. When she realized my daughter was on the phone with me she stopped. This situation really bothers me. We need to hold people accountable for their poor decisions. What concerns me this was probably not the first time this Nurse conducted herself like this and she will continue doing this unless we stop he. Accountability is the key to stop the bad behavior.

Advent Health Parker Hospital, CO specifically, however, the whole Advent Health system is a complete sham!! I had a breast MRI at that location Dec.30, 2025. They told me it would be 48 hrs for results. This was not a screening MRI, but rather a necessary step after 2 abnormal previous tests! I am still waiting for results!!! It is now past 72 hrs…
I contacted my Dr office (also an Advent Health provider) sent a note in the portal hoping “someone” would read it and respond, as my Dr retired as of Dec. 31, 2025! NO transition of care, and only response was from a MA who said, “we don’t see any results posted, we’ll have someone call you when they’re posed and reviewed.”

Is this really where we are in our state of healthcare- completely impersonal, non-patient centric, all about revenue, crap all over people who we couldn’t care less about!!??
Hoping at some point to obtain my results, and then I’m out! Completely out of “Advent we couldn’t care less about you Health”. The search for an actual good, caring provider starts… now!

I rated 1 star as '0' was not an option. As a healthy adult I opted for this insurance for emergency situations. I decided that a major medical plan would be better after a year of not submitting a single claim to adventhealth for entire year 2025. They auto renewed me without notice for 2026. I called the day after their charge to my account, spoke with a rep called Nathan who told me that I would not get a refund because I had not let them know by Jan 2025 that I would want a refund of Jan 2026 pmt. What?? How would I have known a year ago? I looked for local numbers to submit my concern to try to get my Jan 2026 pmt back but all numbers are out of India. Watch out.

Everything was broken and they treat the staff like garbage. They try but the hospital was so cheap

I was referred to Melissa Smith by my surgeon prior to my total knee replacement. I had explained to him that I have fairly severe restless legs syndrome (RLS) and was concerned about my ability to sleep sufficiently as well as do the necessary physical therapy for proper recovery post surgery.

My husband accompanied me to my first meeting with Missy. We explained my situation with RLS and that there is a very long wait list (six months) to see an RLS neurologist. She stated that she would prescribe enough Oxycodone to get me through until my scheduled appointment with the neurologist in February.

Our second meeting was virtual and she reluctantly refilled a small number of pills.

At our third and final in-person meeting with Missy, I provided her with treatment guidelines which had been given to me personally, by Dr. Andy Berkowski of Michigan; vice chair of the AASM task force who specializes in RLS treatment. He is also the co-author of the standard RLS treatment guidelines 2025. He is unable to prescribe in Colorado as he is not licensed in the state but he can provide guidance.

Missy refused to even look at these guidelines and dismissed Dr. Berkowski with a comment of “anybody can write a book”. Dr. Michael Silber professor of neurology at Mayo Clinic College of medicine and science in Rochester, Minnesota has also said that Refractory RLS is treatable by low-dose opioids.

Missy has either since changed her mind about refilling my prescription for Oxycodone or she lied at that first meeting to dismiss me.

Missy re-stated that she does not treat RLS, yet she said that she has women under her care who are using Pramipexole for RLS. Pramipexole has long been known to severely augment RLS symptoms and has since been removed from the most current recommended treatment guidelines. I should note, Dr. Berkowski said to me that I would not need his help with my RLS if I had not been on Pramipexole.

Missy did not offer any other solutions and sarcastically said to me good luck in finding anyone to prescribe oxycodone for my RLS and just walked out of our meeting.

Girlfriend was having seizures and passing out, (I had to carry her in) she could barely walk and we got sent back to the waiting room 2 times, we were there for 2+ hours before finally getting a room (only when I said we were leaving to actually receive help), finally get a room and I leave to move my car for me to find out a male nurse told everyone back there that she was faking it to make everyone in the waiting room feel bad, also man handling her as she is shaking uncontrollably out of the wheel chair we finally got. Very unprofessional, and I have never dealt with that at any hospital (on Frontage Road, Merriam, KS). Don't know if it was because we were young or what, but I will not be going back. Horrible experience, and I wish I knew who told her that and manhandled her so I could bring it up to a higher up.

I have had two Advent doctors in the past year that just up and left their practice and left me without a doctor for months at a time.
The first doctor left around a year ago leaving me without a doctor. They told me I could switch to another doctor in the office, but When I did it took me months to get my first appointment, so all together I was without a doctor for about 6 months.
Then, I finally had my appointment with that doctor and soon after that she up and left. She said she would be back in 6 months.
Again they told me I could switch to a different doctor in the office, and I tried to do that, but it didn't go through and by the time I finally did get switched to another doctor in the office - which I had to get someone higher up at Advent to intervene in order to do! - then again, I had to wait months for my first appointment.
Before my second appointment that doctor up and left and now I have no doctor again.
Technically I have a doctor, but when I told her I needed a referral because I had an emergency, she told me she couldn't give me a referral because she hasn't seen me yet.
I said yes, I haven't seen you yet because you wouldn't allow me to see you yet and I've been months without a doctor now.

This is the kind of care you get with Advent doctors.
These two were both trained in non-United states schools, and I guess they must think it's okay to just up and leave their practice.

I was injured and in pain. Turned away by the receptionist because I had not notified my employer first!? What happened to caring for people? Do not put your trust in this greedy company

HOW CAN ADVENT HEALTH HOSPITAL HAVE A DOCTOR LIKE DR,MATHA ASCOTA ONDER A CONTRACT, FOR PEDIATRICTION THIS ITS A HORRIBLE DOCTOR, SHE HAS A NURSE WORKINH THERE SUBMITING VACCINES ON CHILDS WHEN THIS NURSE DONT HAVE A LICENSE , AND ON TOP THAT SHE MAKES HER VPATIENTS WAIT HORS TO BE SEEN AND ON TOP OF THAT REFERRAS AND MEDICATIONS GET SEND 3 WEEKS AFTER BECAUSE SHE ITS ALWAYS BEHIND ON NOTES WITH HER PATIENTS , HOW CAN ADVENT HEALTH ALLOW THIS TO OUR CHILDRENS OMG , THIS DOCTOR HAS ISSUES REALLY , SHE ITS NOT ALL THERE IN HER HEAD WE ARE TAKLING ABOUT KIDS OUR KIDS PEDIATRICTION. DONT TAKE YOUR CHILD TO THIS OFFICE LOCATED ON 201 HILDA ST KISSIMMEE FL SUITE 10 ITS THE NWROTHS PLACE TO TAKE YOUR CHILD ,,,,