Journey out to airport on 8th September was very good, unfortunately our flight was cancelled due to air traffic problems. Journey to airport on 9th not so good, no space in boot, surrounded by case... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Booked a chauffeur driven car to take us from Heathrow to Essex after returning from holiday. Driver was on time and helpful and the car was comfortable. Calm driving experience and a reasonable... Näytä lisää
Yritys on vastannut
As usual Addison Lee proved themselves completely reliable. The car I booked for a journey turned up on time with a lovely driver. Then when my appointment was over I booked a car for the return journ... Näytä lisää
Yritys on vastannut
THE DRIVER WAS POLITE AND PICKED US UP PUNCTUALLY ON THE RETURN JOURNEY THE DRIVER WENT ABOVE AND BEYOND WHAT WOULD NORMALLY BE EXPECTED HE WAITED PATIENTLY AND EVEN THOUGH WE WERE DELAYED IN A MEE... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.addisonlee.com
4,6
Erinomainen
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Inconsistent quality of drivers
Some drivers are excellent.
Others turn up late or don't know where to go. I had to help one last week.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good morning,
Thank you for leaving this review for us.
Please be sure to raise any driver issues with our dedicated customer.relations@addisonlee.com [customer.relations@addisonlee.com] so any cases can be investigated.
Kind Regards
Meg
Customer Experience
Finally a booking
Had a good return journey after it got cancelled by Emirates. Thanks
28. syyskuuta 2026
Vastaus yritykseltä Addison Lee
Hi Scott,
We are glad you enjoyed your travel experience with us after your flight disruption. We appreciate your feedback and look forward to welcoming you back aboard.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
High quality service
Timely arrival. Comfortable vehicle. Friendly driver who was very patient in traffic.
10. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Dimuthu,
Thank you so much for the fantastic five-star rating! We are delighted to hear that your ride was punctual, the vehicle provided great comfort, and your driver maintained a friendly and patient attitude throughout the journey.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Excellent service
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Peter,
Thanks for the wonderful rating.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Vastaus yritykseltä Addison Lee
Good afternoon,
Thank you for leaving this considerate 5* review.
I am pleased to hear of your experience with our reliable services.
Kind Regards
Meg
Customer Experience
Vastaus yritykseltä Addison Lee
Good afternoon,
Thank you for taking the time to leave this 5* review.
It is wonderful to hear you find our services reliable and polite.
Kind Regards
Meg
Customer Experience
Vastaus yritykseltä Addison Lee
Good afternoon,
Thanks for this great 5* review.
It is wonderful to hear of your quick collection and good driver.
Kind Regards
Meg
Customer Experience
Vastaus yritykseltä Addison Lee
Good afternoon,
Thank you for leaving this kind 5* review.
Its really great to hear we have exceeded your expectations.
Kind Regards
Meg
Customer Experience
Wry prompt at an early hour
Wry prompt at an early hour , reassuring with the texts
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good afternoon,
Thank you for this great 5* review.
We are pleased to hear you have found our communications reassuring.
Kind Regards
Meg
Customer Experience
Vastaus yritykseltä Addison Lee
Dear Ann,
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you think our driver provided great service.
Kind Regards,
Shellie
Customer Relations
Vastaus yritykseltä Addison Lee
Good afternoon,
Thank you for this great 5* review.
I am pleased to hear of our drivers punctuality and helpfulness.
Kind Regards
Meg
Customer Experience
Good safe driver who had a pleasant…
Good safe driver who had a pleasant manner and a relaxed ride home
10. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good afternoon
Thanks for taking the time to leave this kind 5* review.
It is great to hear of your experience with our pleasant driver, and that you felt relaxed.
Kind Regards
Meg
Customer Experience
Very reliable arrive on time and a…
Very reliable arrive on time and a comfortable journey.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good afternoon,
Thank you for taking the time to leave this kind review.
It is excellent to hear that you've found us reliable and comfortable.
Kind Regards
Meg
Customer Experience
Vastaus yritykseltä Addison Lee
Good afternoon,
Thanks for taking the time to leave this 5* review.
I am so glad to hear of your prompt collection, and comfortable experience.
Kind Regards
Meg
Customer Experience
Myself and my colleagues each had…
Myself and my colleagues each had torturous journeys to and from London Heathrow/Scotland with BA being rubbish. Our Addy Lees were the only form of transport that were faultless, and your drivers impeccably mannered.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good afternoon,
Thank you for taking the time to leave such a detailed 5* review.
It is excellent to hear of your experience with our transport and drivers.
Kind Regards
Meg
Customer Experience
Amazing service!
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Dear Paula,
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you think our service is amazing.
Kind Regards,
Shellie
Customer Relations
Amanda was total star in her support…
Amanda was total star in her support and so much care and kindness.
Lots of love to you and your team Amanda.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Dear Hossain,
We are glad you enjoyed your experience with our team. Thank you so much for your kind review and for highlighting the compassionate support you received. We are happy to hear that our dedication and care made such a positive impression on your visit.
Kind Regards
Shellie
Customer Relations
Vastaus yritykseltä Addison Lee
Dear Scoobs,
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you consistently experience punctual service and courteous drivers during your journeys with us.
Kind Regards,
Shellie
Customer Relations
Was pleasantly surprised by our…
Was pleasantly surprised by our experience. Our driver Dennis turned up on time and dressed immaculately.
Despite some challenges on the journey He remained calm and focused. Well done Dennis.
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addison Lee
Good afternoon Steve,
Thank you so much for sharing your fantastic feedback with us. We are delighted to hear that your journey exceeded expectations and that your driver maintained complete composure and focus throughout the ride. It is wonderful to know their punctuality and high level of professionalism made such a great impression. We will be sure to pass along your compliments to recognize their outstanding work, and we look forward to providing you with another excellent experience in the future.
Kind Regards,
Linda
Customer Experience Advisor
Great service
Great service, turned up on time, friendly drivers, accidentally paid twice (joys of using a mobile phone) was swiftly dealt with and refunded. Will be using again on my next trip.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addison Lee
Hi Andy,
Thank you for sharing your positive feedback.
e are delighted to hear that you experienced a punctual pickup with our friendly driver and that our team quickly resolved the accidental double payment for you.
We truly appreciate your support and look forward to welcoming you back on your next journey.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Trustpilot-kokemus
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