Journey out to airport on 8th September was very good, unfortunately our flight was cancelled due to air traffic problems. Journey to airport on 9th not so good, no space in boot, surrounded by case... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Booked a chauffeur driven car to take us from Heathrow to Essex after returning from holiday. Driver was on time and helpful and the car was comfortable. Calm driving experience and a reasonable... Näytä lisää
Yritys on vastannut
As usual Addison Lee proved themselves completely reliable. The car I booked for a journey turned up on time with a lovely driver. Then when my appointment was over I booked a car for the return journ... Näytä lisää
Yritys on vastannut
THE DRIVER WAS POLITE AND PICKED US UP PUNCTUALLY ON THE RETURN JOURNEY THE DRIVER WENT ABOVE AND BEYOND WHAT WOULD NORMALLY BE EXPECTED HE WAITED PATIENTLY AND EVEN THOUGH WE WERE DELAYED IN A MEE... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.addisonlee.com
4,6
Erinomainen
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Addison Lee
Good afternoon Jennie,
We appreciate you taking the time to leave this 5 star review on the overall service received.
Thank you for choosing Addison Lee and we look forward to serving you in the future.
Kind regards,
Mandy
Customer Experience Advisor
Punctuality
Punctuality. Comfortable ride.
Friendly and helpful drivers in both directions. Great experience.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good afternoon Keith,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind regards,
Mandy
Customer Experience Advisor
Polite and friendly
Arrived in good time, helped with luggage, polite and friendly, all good.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good afternoon T Carmichael,
Thank you for sharing your positive feedback about one of our drivers.
Your comments have been shared with our Driver Management team so that they can be recognised for their outstanding work.
We appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience Advisor
My op was cancelled this morning so…
My op was cancelled this morning so unfortunately had to cancel my booking- it was easy to do and without charge- thank you
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good afternoon Debbie,
Thank you for taking the time to leave this feedback, it is much appreciated.
We are glad to hear that our cancellation process was easy to utilise.
Your feedback is invaluable to us as we strive to continuously improve our services and provide the best possible experience for our customers.
Kind regards,
Mandy
Customer Experience Advisor
Vastaus yritykseltä Addison Lee
Hi Raymond,
Thank you so much for providing your rating.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Always on time with helpful drivers
Always on time with helpful drivers.
Quickest route to Heathrow. I really appreciate the reliability over the years.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Graham,
Thank you so much for the fantastic five-star rating! We are delighted to hear that you have consistently experienced punctual service, helpful drivers, and efficient journeys to the airport. Your loyalty over the years means a great deal to us, and we truly appreciate your continued trust in our reliability. We look forward to providing you with many more excellent trips in the future.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
The communication was excellent
The communication was excellent, everyone I booked was on time, the cars were all clean and the drivers friendly.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Joy,
We are delighted to hear that you experienced excellent communication, punctual service, and clean vehicles with friendly drivers. Thank you so much for taking the time to share your positive feedback with us!
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
The company was extremely professional…
The company was extremely professional and punctual. They were even 15 minutes early. We used them to and from the airport.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Kathy,
We are glad you enjoyed your experience with our transportation services. Thank you for taking the time to share your positive feedback about our team arriving ahead of schedule for your airport trips. We appreciate your business and look forward to serving you again on your future travels.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Just s great service
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Jacqui,
Thanks for this feedback.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Chauffeur driven car from Heathrow
Booked a chauffeur driven car to take us from Heathrow to Essex after returning from holiday. Driver was on time and helpful and the car was comfortable. Calm driving experience and a reasonable price.
The booking process was straightforward and no charges were taken until the job was completed.
Basically everything we were looking for.
27. syyskuuta 2026
Vastaus yritykseltä Addison Lee
Dear Micahel,
We are thrilled to hear that your return trip from the airport went so smoothly. It is wonderful to know you enjoyed a comfortable and relaxing ride, found the booking straightforward, and appreciated our driver's assistance. Thank you for sharing such delightful feedback about your experience with us.
Kind Regards,
Shellie
Customer Relations
Vastaus yritykseltä Addison Lee
Hi Luke,
Thank you for taking the time to leave such a wonderful 5-star review. We are delighted to hear that your ride arrived promptly and that you enjoyed courteous service from your driver. Your kind feedback is greatly appreciated and will be shared with our team.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Very reliable
I am a regular user, particularly to and from airports. Addison Lee is always on time, professional, polite, reliable. The app makes it very easy to book.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Grahame,
Thank you so much for your wonderful feedback and your continued loyalty. We are thrilled to hear that our drivers consistently provide punctual and courteous service for your travel needs, and that our booking platform keeps your journeys smooth and hassle-free. Your support means a great deal to us, and we look forward to driving you again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
I booked week in advance for 6.10am…
I booked week in advance for 6.10am pickup for Harrods stock take so I would get there for 7, received a message at 6.40 that the driver was on the way I called him to cancel the booking as I was already in a Uber.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good morning,
Thank you for taking the time to leave this review.
I am sorry to hear of your experience, please email customer.relations@addisonlee.com [customer.relations@addisonlee.com] for investigation.
Kind Regards
Meg
Customer Experience
Good to receive confirmation of booking…
Good to receive confirmation of booking after landing at Gatwick. Good co-ordination at arrivals area, easy access to taxi parked nearby. Faultless drive home from competent careful and entertaining driver. Faultless.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi ,
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your arrival went so smoothly, from the booking confirmation upon landing to the swift coordination at the airport. It is fantastic that your driver provided such a safe, comfortable, and enjoyable journey back home. We truly appreciate your support and look forward to welcoming you on board again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Easy to book and confirm
Easy to book and confirm. Driver waiting. Helped with luggage.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Good morning,
Thanks for the time you have taken to leave this 5* review.
I am so glad to hear of your ease in booking, and for our drivers helpfulness.
Kind Regards
Meg
Customer Experience
Our driver was on time
Our driver was on time, courteous and pleasant. We had a very comfortable ride to our destination
Also the booking process was comprehensive and easy to use
8. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Gill,
Thank you for taking the time to leave this wonderful 5-star review. We are delighted to hear that you had an easy time navigating our booking system and enjoyed a comfortable ride with a prompt, polite driver. We look forward to welcoming you on board again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
We had a charming driver
We had a charming driver , Patrizia, who was most helpful with my husband’s mobility difficulty.
Punctual and an excellent driver in tricky conditions.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi James,
Thank you so much for the wonderful five-star feedback. We are delighted to hear that your driver was punctual, provided great assistance with your husband's mobility needs, and handled the difficult driving conditions with great skill and care. We truly appreciate your kind feedback and look forward to welcoming you on another safe journey soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Addison Lee always arrive as scheduled
Addison Lee always arrive as scheduled, whether domestically in the UK or in other countries. Highly recommended.
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Keith,
We are thrilled to know that your rides consistently arrive on time, both at home and abroad. Thank you so much for your high recommendation and for sharing your great experience with us.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Thank you for taking me every week to…
Thank you for taking me every week to school and back
9. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Mariangela,
We are glad you enjoyed your experience with our weekly rides. Thank you for your review! We look forward to helping you again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Fantastic driver!
Driving apart. I left my mobile in the car and the driver went out of his way to return it within the hour. 10 star experience!!!
12. lokakuuta 2026
Vastaus yritykseltä Addison Lee
Hi Peter,
We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share this positive feedback. We are happy to hear that our driver was able to quickly bring back the phone you left behind. Providing helpful and honest service is always our priority, and we appreciate your support.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
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