A Coombs Pet Centre Arvostelua 

Vastaus yritykseltä A Coombs Pet Centre

17.4.2026

Hi Corinne,

Thank you for taking the time to leave your review.

We are genuinely sorry that your experience did not go as expected on this occasion. As you mentioned, you have ordered from us before and received good service, which is something we take great pride in. We have built a long-standing reputation for going above and beyond for our customers, and we will always stand by that.

On this occasion, a genuine mistake was made when the incorrect item was ordered. As soon as this was identified, our team apologised and offered a full solution immediately – including a free collection of the incorrect item from your home and a 24-hour expedited replacement of the correct food. We did everything we reasonably could to put things right as quickly and conveniently as possible for you.

However, we do feel it is important to address the manner in which our team were spoken to. We are a small, family-run business and we care deeply about our staff. The young lady you initially spoke with is a valued member of our team, and English is not her first language. Whilst she made a mistake – as anyone can – the level of aggression and language directed towards our team during the follow-up call was not warranted.

We always aim to treat our customers with kindness, patience and understanding, and we expect that same level of respect in return. Our team are here to help, and they should be able to do so without being shouted at.

In relation to your comment about reviews, we do respond to both positive and negative feedback. As a small independent business, there can occasionally be a slight delay while we balance customer service, packing orders, and running the shop day-to-day – but we do care, and we do take feedback seriously.

We care a great deal about both our customers and our team, and we always try to handle things with kindness. We just ask for that same approach in return.

We wish you all the best going forward.

Vastaus yritykseltä A Coombs Pet Centre

17.4.2026

Hi Hayley,

Thank you for taking the time to leave your review, and I am truly sorry for the experience you’ve had here.

I completely understand how important this medication is, especially for an elderly dog, and I’m very sorry that this has caused a gap in what your dog needs. That’s understandably worrying, and it’s not the level of service we aim to provide.

You’re absolutely right – if an item isn’t physically on the shelf and ready to go, it should either be clearly shown on the website or communicated to you straight away. On this occasion, we fell short of that, and I’m very sorry.

From what you’ve described, there were delays on our side in receiving the stock, and although we did update you by phone, we didn’t follow that through as clearly or as promptly as we should have – particularly when you then took the time to email us. You should never feel like you’re chasing us, especially when it relates to something so important.

We also completely understand your point regarding priority delivery. While this service applies from the point of dispatch, in this case the delay before dispatch meant it didn’t feel “priority” at all, and that’s something we need to take responsibility for.

I would really like the opportunity to put this right for you. If you’re happy to, please could you contact us directly at customerservice@acoombs.co.uk with your order details? I will personally look into this for you, make sure everything has been resolved properly.

Vastaus yritykseltä A Coombs Pet Centre

17.4.2026

Hi Ian,

Thank you so much for your kind words, it really does mean a lot to us.

We’re so pleased to hear that everything has been running smoothly for you and that your little Maltese is enjoying the Dinky Dog food – especially at such a lovely age, they can be quite particular!

We truly appreciate your continued support, and it’s customers like you that make what we do so worthwhile.

Vastaus yritykseltä A Coombs Pet Centre

9.4.2026

Thank you so much for your kind words and for supporting us both in-store and online, it really means a lot to us.

We’re so pleased to hear the delivery service has been working well for you (and your cat!) and that it’s been consistently quick and friendly. We’re a small team, so hearing this genuinely makes our day.

Thanks again for taking the time to leave such a lovely review, we really appreciate it.

Vastaus yritykseltä A Coombs Pet Centre

9.4.2026

Thank you so much, Jack 😊 this is such a lovely review to read.

It honestly means a lot that you’ve chosen to shop with us for both your cat and dogs, and I’m really glad I’ve been able to help when you’ve needed it. That’s exactly what we’re here for. We are happy Natasha was able to help you and we will pass your comments on to her.

I’m so pleased they’re enjoying the Zealandia too – great choice 😊

Thanks again for your support, we really do appreciate it.

Vastaus yritykseltä A Coombs Pet Centre

9.4.2026

Hi Chris,

Thank you for taking the time to leave a kind review :)

Vastaus yritykseltä A Coombs Pet Centre

9.4.2026

Thank you so much for your review, and how exciting a new puppy on the way 🐾

We’re really glad everything arrived smoothly and in good time, and that the ordering process was straightforward for you. Hopefully the ear powder comes in handy once your new arrival settles in.

If you need any advice or help once your puppy is home, we’re always here.

Vastaus yritykseltä A Coombs Pet Centre

9.4.2026

Thank you so much for your continued support, it really means a lot to us.

We’re so pleased to hear you’ve had a consistently positive experience both in-store and online. As a small, local team, we genuinely care about getting things right, so it’s lovely to know that comes across.

Thanks again for choosing to shop with us, we really appreciate it.

Vastaus yritykseltä A Coombs Pet Centre

9.4.2026

Thank you so much for your honest and thoughtful review and for choosing to support a small independent business all the way from Essex, it really does mean a lot to us.

I’m really sorry again for the stock issues you experienced. It’s something we’re actively working on behind the scenes to improve, especially with supplier delays and keeping stock levels as accurate as possible in real time.

That said, I’m so pleased we were able to get something out to you quickly when it was needed and that you felt supported throughout. Your kind words genuinely mean a lot, and I really appreciate your patience and understanding.

Thank you again for sticking with us – we’re very grateful for your continued support.

Vastaus yritykseltä A Coombs Pet Centre

9.4.2026

Thank you for your lovely review.

We’re really glad we could get everything sorted quickly for you and that using WhatsApp made things easier, being able to resolve things in real time can make such a difference.

Thanks again for your support, we really appreciate it.

Vastaus yritykseltä A Coombs Pet Centre

9.4.2026

Thank you so much for your kind words.

We’re really pleased to hear you’ve found us reliable and friendly every time, that’s exactly what we aim for.

We truly appreciate your support.

Vastaus yritykseltä A Coombs Pet Centre

20.3.2026

Thank you so much for your continued support, it really does mean a lot to us.

We’re so pleased to hear your orders have arrived quickly and that you’ve found us competitive. As an independent business, it genuinely means a great deal that you’ve chosen to shop with us.

We look forward to helping you again soon ❤️

Vastaus yritykseltä A Coombs Pet Centre

20.3.2026

Thank you so much for your kind words and for your continued support, it really does mean a lot to us.

We’re so pleased you’ve been happy with both the food and the delivery service. We know how important it is for frozen orders to arrive quickly and reliably, so it’s lovely to hear that’s been your experience.

As a small, local team, we genuinely care about every order and every pet we’re helping to feed, so your recommendation means a great deal.

Thank you again for choosing us – we truly appreciate it.

Kind regards,
Natasha

Vastaus yritykseltä A Coombs Pet Centre

Päivitetty 20.3.2026

Hi Tony,

I’m really glad you’ve had a good experience with the subscription service, and that everything felt friendly and easy – that’s exactly what we hope for.

We’re a very small team behind the scenes, so your kind words really do make our day.

Thank you again for your support and recommendation 🥳

Vastaus yritykseltä A Coombs Pet Centre

20.3.2026

Thank you for taking the time to leave us a review Bridget :)

Vastaus yritykseltä A Coombs Pet Centre

20.3.2026

Thank you so much for taking the time to leave such a lovely review Sophie, it really does mean the world to us.

When we say we’re a small team, we truly mean it. There’s only a handful of us here, all working long and often quite busy days, doing everything we can to keep our customers and their pets happy. So hearing that the little details like keeping you updated and including a handwritten note made a difference genuinely means more than we can say :)

We’re especially glad the single cans have been helpful while you’re finding what works for your dog. We know how important (and sometimes stressful) that process can be, particularly with IBD, so being able to offer flexibility like that is something we really care about.

Thank you again for your kind words and for supporting our small business. It really does make those long days worthwhile.

Kind regards,
Natasha :D

Vastaus yritykseltä A Coombs Pet Centre

21.2.2026

Thank you so much for your lovely review Martin.

We’re so pleased to hear your dog food deliveries have been super quick and that you’re happy with the service – that’s exactly what we aim for every single day.

Your support truly means a lot to our small, family-run team. We look forward to getting your next order out to you just as swiftly!

Vastaus yritykseltä A Coombs Pet Centre

21.2.2026

Thank you so much for the five stars Katie, that means a great deal to us.

We work really hard to keep our prices fair while still offering the service and care you’d expect from an independent pet shop, so it’s wonderful to hear you feel you’re getting great value as well as speedy delivery.

Most importantly, we’re thrilled your cat is pleased too – that’s the best review of all.

We truly appreciate your support and hope to see you again very soon.

Vastaus yritykseltä A Coombs Pet Centre

21.2.2026

Reading this genuinely made our day – thank you!

It means so much to us that you’ve chosen to shop with us for so many years and that you trust us with your cats’ care. That loyalty is never taken for granted, especially as a small, independent family business.

We're so pleased the monthly subscription is working well for you. We designed it to make life easier and more affordable, so hearing that it’s doing exactly that is wonderful. And the fact you leave our Brighton shop smiling – that’s exactly the feeling we hope to create.

Thank you for your continued support. Customers like you are the reason we love what we do.

Vastaus yritykseltä A Coombs Pet Centre

21.2.2026

Thank you so much for taking the time to leave such a kind review Richard – it really does mean a lot to us.

I’m so pleased we were able to help you find exactly what you were looking for and get it out to you quickly. Keeping customers informed and making the whole process smooth is something we care deeply about, so it’s wonderful to hear that reflected in your experience.

We truly appreciate your support of our small, family-run business and hope to see you again soon.