WoodUpp - USA Arvostelua 

I experienced poor communication overall after my purchase and subsequent return of one of the two items. I had some difficulty with a product and after one customer service rep stopped responding to my emails, another did and essentially accused me of returning the wrong product and made me provide visual evidence that I wasn’t lying (perhaps just my impression but this is how it felt). No response when I showed that I wasn’t lying. Just an email with a refund notice. Not sure I’d use this company again.

The product is fine. I had one or 2 pieces that were rough at the edges, looks like it wasn't a clean cut or glue on the edge but only noticeable from close up.

The packaging is great and deliveries arrived in a timely manner albeit in multiple deliveries over 3 days. Returns are near impossible. I ordered enough to create different options because I didn't know exactly the setup that would be best but I didn't realize that it would be so hard to make a return.

Product is excellent quality. It assembles well. Ordering process was a little confusing so far as what to pick for the sets that I was choosing solid communication and I knew when the boxes would be arriving.
I've had many compliments from people coming into my office and immediately noticing the new dividers and shelves

Instructions were great. Customer service superb. Received incorrect slats first time and was picked up and replaced within a couple of days. Finished product is beautiful.

Panels were what I expected, well made and easy to handle

The product is beautiful, versatile, and easy to install, but I believe you could improve the wood-on-felt attachment. I loved the accessories; they are well-made and incredibly useful.

Excellent communication and prompt responses. Just waiting on my client to approve the job.

Not enthusiastic about the customer service. I let them know one of the panels arrived a few shades darker than the rest and the response was to sand it down or re-stain the other panels..? That seems like a lot of work to correct a mistake that I didn’t make. The product is not as high quality as I expected and some of the accessories are kind of junkie, like the string picture magnets- they break as soon as you try to use them. The magnet just comes right out of the cheap plastic. The dupps are also plastic which is crazy for how much you pay for them. Overall really disappointed by the quality and customer service.

Good product but the QA isn’t great — I can see vivid saw blade marks on many of the pieces, little notches and scuffs, and splinters coming from the edges (since they’re not buffed after cutting). For the price, I expected fewer of these issues. But, they aren’t really noticeable more than a few feet away. At that distance and greater, they look pretty good! And installation was simple

They were supposed to send me the damaged part, but it never went beyond the promise.

This is a high quality product- we love our new wall! The panels are solid, easy to install with the online instructions, and provide a polished look. The customer service was excellent- they even sent a personalized welcome video! Delivery was timely and the accessories through Create are beautiful and well-constructed. We especially enjoy the LED lights which give the room a warm feel.

What a beautiful product. It's installed behind me in my office, and I am in daily web meetings. Many have commented on how great it looks, and I appreciate the improvement in my office acoustics. Well done!

The samples were amazing and we can't wait to order!

In the end it was the support and the final outcome that made this all worth it. The end product is beautiful and exactly what we had hoped it would turn out.

There were a couple of challenges. The opportunity for improvement for Woodupp is to beef up the slat panel packaging. We received two boxes and one was open on both ends on our doorstep with the ends damaged. Woodupp did a great thing is how they handled the replacement - no questions asked, and expedited the replacement. The third package arrived, also opened at both ends but fortunately the material was not damaged.

Installing the panels was straight forward. Cut an outlet hole was a little more challenging than what training videos let on, but the outcome was great - just measure carefully.

The large TV bracket is easy to install, but heaving a 65" TV up onto the bracket requires 2 people.

Finally, the end result: Stunning. We love it. The TV mount and the wire hiding tubes make it look like a floating TV. Perfect.

Note: I bought the screws from Woodupp because the TORX head screws are easier to drive compared to Phillips.

Great product, great customer service. Only downfall is lack of sizing options in the shelving department. But overall very happy.

Amazing product and service. I ordered it with a little reserved expectation and was so wrong! Product was exactly as advertised and shipped promptly and arrived with no damage at all. Amazing experience…
Thank you

livraison rapide et produit de qualité

Samples were delivered as promised, I will be purchasing soon as I can line up a contractor for my project

The long felt wood panels should come with more packaging padding on the ends. Several panels I ordered were damaged.

The amount of felt wood panels they pack, I was left with a surplus and did not know what to do with them. I wish I was able to order the exact amount I wanted.

For accessories, some of the screws don't come with the felt pins, which makes the screws useless. Luckily I had some other accessories that came with felt pins and was able to use it. I would suggest all screw accessories come with the felt screws.

Overall, great product.

WoodUpp is an awesome company. I previously bought screwless shelves from another company and mounted them on our new slatted walls. Even without anything being placed on them, they started sliding down. Needless to say, I returned them. I saw WoodUpp’s ad on Instagram so I decided to give them a try and boy am I glad I did. I bought two and the install was easy. They are unbelievably secure even with items on them. The shelves are powder coated high quality metal and nice and heavyweight. Extremely well made. Yes, they are more expensive than the cheap others, but you get what you pay for. These are made to last. They arrived quickly in well packaged protection to insure no damage.