Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... Näytä lisää
Yritys on vastannut
We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... Näytä lisää
Yritys on vastannut
I mean the package showed up a little beat up, but the panels were fine. You guys should add to your instructions, that if you have to use a jigsaw to cut out holes for outlets, that one should painte... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä WoodUpp - USA
Yrityksen kirjoittama
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Yrityksen kirjoittama
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Yhteystiedot
Hickory Street 391, 27030, Mount Airy, North Carolina, Yhdysvallat
- 336 755 2268
4,4
Erinomainen
418 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
It’s a great wood panel and a new look…
It’s a great wood panel and a new look on the house!!
21. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
A new look on the house — love it, Donald! Really glad the panels made such an impact. Thank you so much for your 5 stars! 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Great all around!
I was very impressed with the customer service and how quickly my order was shipped. The products look even better in person than they do online! 5 stars!
22. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Really glad the service and shipping lived up to expectations, Taryn! Knowing the panels look even better in real life is so great to her. Enjoy your new space! 🙌
Kind regards,
WoodUpp Team US
Be careful with what you order - Exposed MDF edges
I initially ordered 2 samples from WoodUpp prior to placing an order.
I then placed an order for a slightly different color than the samples shipped, and I was disappointed with the product. Both of my samples had wood grain on all 3 sides, but the product I ordered only had wood grain on the face of the product, the sides are just esposed MDF, and look terrible.
If you look at the pictures they provide on the website, it is VERY hard to tell that the sides of the wood slats are not wood grain - and just a MDF board. Looking at the picture now, you think - it looks ok. In person, it look much worse. The description is also not great talking about letting you know that the sides of the slat walls are just exposed MDF boards.
I messaged their team asking for help. While they do offer returns, I am responsible for shipping and insurance to send it back to them. I tried to point out that the website and description aren't very up-front about which products have wood grain on all sides, and which products only have wood grain on the face (the exposed MDF looks terrible) - but they didn't seem to care, nor have they updated their website to make it obvious.
So I am now debating on if I want to put time/effort into staining/sealing the MDF edges, or send it all back on my dime.
24. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Thank you so much for taking the time to share this, Jeff — and we're really sorry to hear about your experience.
All of our wood slats are made from MDF with a veneer applied to the front face, which is visible in the product images on our website. That said, your feedback tells us that this information needs to be even more clearly stated in the product descriptions going forward — and we really appreciate your freedback here. 😊
Our team is still here to help find a solution that works for you — I can see you already have an open conversation with us, so please don't hesitate to reach back out there. 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Customer service and quality is excellent, installation guides could use some help.
Customer service is excellent. Great communication. Products are innovative, clean, and as advertised! Only reason I gave it 4 stars, not 5 stars, is that the user experience could be improved. The tutorials are not super clear. Some common use cases could be improved. For Example: For 9ft walls, you have to cut additional panels to fill the gap, which they say you can do, and they have examples of. But the staple points that connect the wood and the felt are too far apart, so when you cut 13” strips, most of them only have one staple, forcing you to glue or re-staple each slat back together. This could have been fixed by spacing your staples closer together or by warning me ahead of time and I could have added staples myself. Like I said, unclear instructions. I’ve installed plenty of things and my friend that helped me cut and hang the panels has done construction himself but we still missed that detail because we didn’t realize the staple was the only thing holding the slats on. Made our install 10x harder.
That said, the quality is great and the look is great and the customer service is great. I just think there’s room for improvement on the instruction/ installation guide side of things.
21. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Thank you for such a detailed and honest review, Brandon — this is the kind of feedback that helps us improve. 😊
You're right that the staple detail when cutting panels could be clearer — we appreciate you flagging it and we're taking the feedback on board. We also have a brand new website launching soon, where improving guides and mounting instructions is a big focus.
Thanks again for taking the time to share this, Brandon — it genuinely makes a difference. ✨
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
It’s a nice product and a quick delivery
20. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
So happy to hear that – we really appreciate you taking the time to share your experience with us! 😊 Thank you so much for your kind support, Steve!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Happy Woodupp Customer here.
The communication from Woodupp was great. I had issues with my delivery address because the website could not validate it, but they were quick to respond and take care of the issue. The product is good quality, although too expensive IMO. The Akupanels are easy to work with and I really like the look of our finished wall. I like the accessories that you can add to the panels. Everything arrived in perfect condition.
22. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Thank you for your detailed review, Rob! We're really happy to hear that our team could quickly help with the delivery address issue and that everything arrived in perfect condition. 🤗
It’s great to know that you found the Akupanels easy to work with and that you’re enjoying the final result and accessories. We also appreciate your honest feedback regarding the pricing.
Thank you again for choosing WoodUpp! 🌟
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Stain on Walnut is still inconsistent
Stain on Walnut is still inconsistent. Also, one of the panels was scratched with what looked like a knife cut or razor.
17. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Thank you for your feedback, Dwayne. We’re sorry to hear that the stain on the Walnut panels was inconsistent and that one of the panels arrived damaged with a scratch.
This is not the experience we want for our customers. Please feel free to contact our team at pm@woodupp.com with photos and your order details, and we’ll be happy to look into this for you and find a solution.
Thank you again for bringing this to our attention. 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Vastaus yritykseltä WoodUpp - USA
Reading this feels like a high five to everything we strive for every day — creating beautiful products and making sure the experience around them feels just as great.
Thank you so much for your kind words, Christopher! 🌟
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Would give 6 stars if I could
My end to end experience with WoodUpp was great. Their support answered all my questions quickly and even sent me a personalized email notifying me when product I was interested in was back in stock (shout out Elaina M.!). The product shipped quickly, was easy to assemble, and is high quality. I am very pleased with my purchase.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WoodUpp - USA
Thank you so much for taking the time to write such a thoughtful review, Osaze! Reading messages like yours truly means a lot to us, and I’m so happy I could help you during your journey with WoodUpp. 😊
We always aim to create not only beautiful products, but also a genuinely great experience from start to finish, so hearing that everything from the support to the shipping, assembly, and quality lived up to your expectations honestly makes my day!
Thank you for choosing WoodUpp and for sharing your experience so warmly. Customers like you are the reason we love what we do. ✨
Warm regards,
Elaina M.
WoodUpp USA
Looks good!
20. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Anthony, this is so great to hear! Thank you so much for your 5 stars! We truly appreciate your support! 🌟
All the best
Team WoodUpp USA
Incredible customer support.
15. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Feedback like this genuinely makes our day and means a lot to the whole team ✨ Thank you so much, Antonie! 🙌
Best regards,
Stine Brorsen
Customer Experience Manager
THEY LISTENED TO MY CONCERNS AND FEED…
THEY LISTENED TO MY CONCERNS AND FEED BACK. THEY REACHED OUT WHEN I CONTACTED THEM AND SHOWED GOOD WILL WITH PROVIDING A DISCOUNT CODE WHEN THE OTHER CODE HAD ALREADY ESPIRED.
16. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Kyra, thank you so much for taking the time to share your experience 😊 We’re really happy we could help and find a solution together. We always want our customers to feel heard and supported, so your feedback truly means a lot to us ✨
Best regards,
Team WoodUpp USA
Great system!
You make the highest quality shelves and accessories. Everything feels and looks high end and is super functional. Keep up the great work.
16. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Tim — WOW! Reading feedback like this is exactly why we do what we do. We put a huge amount of thought into creating products that not only look beautiful, but also feel premium and work effortlessly in everyday life — so hearing that you noticed all those details means the world to us ✨
Thank you so much for the support, Tim — and for being part of the WoodUpp journey 🙌
Best regards,
Stine Brorsen
Customer Experience Manager
The products are great
The products are great. The only reason this isn't a 5-star is because I got a bill for $140 of customs fees AFTER I paid for the shipping.
13. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Thank you for your review and for your honest feedback, Allison 😊 We’re really happy to hear that you’re pleased with the products.
We completely understand your frustration regarding the customs fees. Since the order was shipped to Canada, local customs duties and taxes can unfortunately apply separately from the shipping cost. We understand that unexpected fees are never fun, and we truly appreciate you sharing your experience with us ✨
Best regards,
Stine Brorsen
Customer Experience Manager
Vastaus yritykseltä WoodUpp - USA
This is so great to hear, Teri! 😊
Thank you so much for choosing WoodUpp for your home. 🙌
All the best
Team WoodUpp USA
Great product!
15. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
That’s awesome to hear, Dawn! Thank you so much for your support and for taking the time to leave a review. 🙌
All the best
Stine Brorsen
Customer Experience Manager
Remote never worked with the LED…
Remote never worked with the LED lights, we tried calling, but sent to a European number and onhold for ever, disappointed.
15. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
I’m really sorry to hear about your experience, Daniel — especially after struggling both with the LED lights and trying to get in touch with us. I completely understand how frustrating that must have been, and that’s definitely not the experience we want you to have.
Of course your LED remote should work, and we’re only here to help you get everything working exactly as it should 😊
You’re very welcome to contact our USA team directly on 336 755 2268, and we’ll make sure you speak with someone locally who can help you further without the long wait times.
Thank you for taking the time to share your feedback with us — we’d really love the opportunity to make this right for you ✨
All the best,
Stine Brorsen
Customer Experience Manager
Nice concept but expensive
Nice concept. Some accessories were out of stock. some accessories you have to buy the matching hardware (i.e.. black finger screws) separately. $30 per hook seems expensive. Using 3M Command Hooks would be more cost effective.
10. huhtikuuta 2026
Vastaus yritykseltä WoodUpp - USA
Thank you for your honest feedback! We’re really happy to hear that you like the overall concept.
We completely understand your thoughts regarding both the accessories and the pricing, and we truly appreciate you taking the time to share that with us. Feedback like this is incredibly valuable as we continue improving both our products and the overall experience. 😊
We hope you’ll still enjoy the final result, and thank you again for supporting WoodUpp. 🙏
All the best,
Stine Brorsen
Customer Experience Manager
Fireplace feature
Nice quality product. Elevates our space. Honestly breathtaking.
5. maaliskuuta 2026
Vastaus yritykseltä WoodUpp - USA
Wow — “honestly breathtaking” is such an incredible compliment, Amy 😊
Creating products that truly transform a space is exactly what we dream about every single day, so reading this genuinely means the world to our entire team! Thank you so much, Amy, for sharing your experience with us! 👏
All the best,
Stine Brorsen
Customer Experience Manager
Vastaus yritykseltä WoodUpp - USA
Amazing! There’s nothing better than when the product exceeds expectations once it’s seen in real life ✨
Thank you so much for the amazing feedback and for choosing WoodUpp.
All the best,
Stine Brorsen
Customer Experience Manager
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