Woodpecker Flooring Arvostelua 

We had our woodpecker Brecon herringbone vintage LVT oak fitted by a reputable fitter in November 2022, we noticed the issue in oct 2023, the corners are lifting and causing painful trip hazards.We purchased 53.28 sq meters to go into our hall through to the kitchen and on into our orangery without any door bars (wanted the flow through effect) we have contacted woodpecker several times only to be offered a FaceTime appraisal, after which it was decided that we should have had door bars fitted for expansion!! We have learned that woodpecker have discontinued our ranged of flooring so not sure if we can even replace our damaged boards as they are not accepting any responsibility for the issues. We have to do something about the lifting corners (the wood effect part of 1 board tore back off the under board when I was hoovering the floor) we can’t live with this dangerous and totally devastating situation. Don’t know where to go from here. Would NEVER recommend Woodpecker.

Seriously, avoid at all costs. All those saying the flooring is wonderful the company is wonderful have JUST had the floor fitted please look at the 1 star reviews of flooring that’s been laid and all the issues following this, we all have flooring peeling, splitting, lifting, coming apart wish I was alone in this problem!

We had flooring fitted in 2021 as part of a whole house renovation the kitchen, dining utility 66 sqm to be precise. Self levelled, no underlay ect, floor was self levelled kitchen was put in then the flooring put down with appropriate gaps and fitting instructions followed- after all our trusted fitter does work closely with MKM where we purchased this flooring.

Filled out a form filled with questions that no doubt that they will blame you for this happening or your trusted fitter responses were really timely until answered all the questions given a case number 7706 and now silence, if you look at all the other 1 star reviews it’s consistently the same woodpecker blaming others for the flooring issues or refusing to send replacement flooring (not that you’d want the same breacon flooring seeing it’s had all these issues- I see it’s in the outlet now being discontinued, clearly not fit for purpose) and not responding to emails when it comes to fixing issues, apparently there was a bad batch of breacon flooring and looking at how many of us are having issues from 2021 that seems accurate on top of the fact the flooring it’s self is clearly poor.

Really avoid at all costs. Look at other company reviews no where near as bad as this.

The cost of having 66smq of flooring replaced will be heartbreaking considering we just installed 4 years ago imagine having to replace flooring every 4 years also the 25 year warranty is clearly nonsense too.

Update- this is the most laughable response yet- Indira blamed the joiners the fact we have no thresholds the house is open plan set up for sliding doors just like their beacon fitting book which shows a sliding door with no thresholds!! Open plan houses & sliding doors do not have thresholds!! Also tried to say we’ve no expansion gaps we do have them and photographic evidence now for our case!
Hilarious- our joiners have worked closely with MKM for years and very experienced this flooring is dreadful please do not waste your hard earned money- we have an infant in our house it’s beyond dangerous when constantly peeling for her feet as well. Actually unbelievable- the warranty is utter lies and false advertisement.

Please go to citizens advice and report to trading standards it’s really easy to do you have rights for up to 6 years after purchase under consumer laws & the fact they are ignoring warranty repairs alongside the product not being fit for purpose!!

Great service and quality product.
Bought Weymouth Echo Oak for my kitchen, absolutely love it, easy to fit, had good advice from Woodpecker, will buy again.

Purchased the flooring through Wren kitchens in 2021. Chose it through recommendation by Wren and it’s 25yr warranty. Earlier this year, corners started lifting and edges splitting away. Contacted Wren only to be informed they no longer deal with Woodpecker but advised to email them direct with all of the answers to 12 questions which I did. Received email from Woodpecker instantly with a list of scenarios and fixes. Complained to them that this was unacceptable and was asked to send photos along with photos of damp meter readings and spirit level (told ‘this was all I had to do’) which I did. Received another email from them requesting answers to more questions which I sought from our ‘professional’ fitter. I’ve been chasing a response now for 3 weeks and have just now been asked if we would ‘prefer’ for a video consultation to assess the flooring?. Well the answer is simple….NO! This could have been offered back in Oct when I requested a visit (but was advised it would be at a cost of £200), rather than all of this hassle to get nowhere. I am SO angry right now and will be taking this matter further. I’ll now be seeking advice from Trading Standards as clearly the 25yr warranty is being ‘mis sold’. PLEASE DON’T TOUCH WOODPECKER FLOORING! We spent all of our savings on our kitchen and downstairs flooring 4yrs ago and I’m utterly devastated.

Absolutely lovely flooring and great customer support.
Will definitely buy woodpecker should we need this type of flooring

the mop i purchased for my woodpecker flooring broke after a year. i contacted Woodpecker and they have kindly replaced. the response was quick and helpful

We went for Brecon River Oak Flooring because of the 25 year Warranty. It is now splitting and peeling, purchased through Wrens Kitchen. The flooring was put down professionally, got in touch with Woodpecker they just insist it's been put down wrong, the floors must be uneven, in no way could it be the bad product. DON'T TOUCH IT TERRIBLE PRODUCT AND COMPANY!!!!!!

Yorick and the team were really quick to dispatch the order to me so that I could get the job done.
Really nice to speak to and they were really helpful and efficient.

We purchased Woodpecker Seashell Oak Herringbone for a kitchen floor. Within 10 months, corners of boards started to lift and gaps began to form. It was replaced by Woodpecker as a ‘gesture of goodwill’ - apparently nothing to do with their 25 year guarantee. They advised that they had had problems with the flooring joins and had therefore increased thickness of boards by 1mm, and had altered the joins to make them stronger. Our carpenter couldn’t see any difference when comparing two boards side by side.
Less than 12 months later, the same thing happened again. This time they eventually sent a surveyor to assess. Apparently because one end of our kitchen was 3mm higher than the other, this caused the entire floor to fail. Our carpenter (who was blamed for poor installation in the surveyor’s report) is disgusted and said that most floors will not be 100% level unless they have had a levelling compound used. He added that he has had no issues with other brands of similar types of flooring over the years, and will be steering clear of Woodpecker in future.
The flooring is not fit for purpose. I can see others have had the same problem and wish I had read these reviews first.

Interestingly, the surveyor that attended was leaving the company and we understood from his comments that we’d have no luck with Woodpecker customer service, no matter what we do, as they are so poor to deal with.

The after sales customer service is dire. The local (not linked to Woodpecker) store we purchased the flooring through were ignored by the Woodpecker rep for months, and only when a manager from the store escalated the issue higher with Woodpecker did they deign to respond.
What a diabolical company to deal with.

We bought Chepstow Washed Oak Engineer Wood RWA-001 £225 apprx per box from Woodpecker. The product comes with a 100 years WARRANTY. Apprx over 3 years has passed and the engineer wood has started to crack from the middle and side edges.The product has failed and has a fault. I had contacted the woodpecker and as requested by simon have send all photos of the issues raised. I have been passed from one person to another , one department to another. Its feels that i going through an intense investigation for a faulty product and the customer service quality is very very poor.
The company keeps on asking more & more questions after questions, the reason behind this is because they do NOT want to honor the product WARRANTY. Perhaps blame it on consumer neglects, blame it on installers, blame it on any third party, exclusion etc to AVOID ANY company liability. Even after addressing the issues many times again and again the member of staff Indira feel that i have raised my voice against her but the reality is cannot understand how frustrated customer can become when inconvienced and material distress is caused and do not help.THIS COMPANY DOES NOT CARE! The products has fails and the manufacturer Woodpecker flooring beleive that its nothing to do with them. I am so upset and disappointed that i purchased a high end product run by a 4 or limited people owned company that does not care about their consumer. Its almost been a week now and i am still waiting to hear for a decision about my issue raised. Its been passed to the HEAD of Quality who is busy in Scotland dealing with other important customers than me.So when they available they will look into the situation. I will not recommend or repurchased from such a company ever again. Stay Away from purchasing any product from this Company! Avoid! Complaint Ref 7536. Total Disappointed

Recently installed Garden Oak flooring. Fantastic product, all pieces arrived in good condition, no damage when unpacked. Easy to install for competent diy’er. Reasonably forgiving over my ‘not quite level’ existing wooden floor. Looks amazing!

We bought a laminate floor from woodpecker through wren kitchen. They have given us 25 years warranty. Within 3 years started to peel off from the edges. We contacted to the company and also send some photos so they could see the poor quality. They replied and said that is not covered because we used under layer and it s not meant to be. Obviously it has nothing to do with under layer. I wish i could upload some photos here. Avoid this company.

We had woodpecker installed back in 2021 throughout our hall, utility, kitchen, family area and dining area.
In the last year we have noticed gaps appearing between planks, the laminate has now peeled at corned of several planks. It looks terrible!
Woodpecker sent someone out to review and agreed that it was a manufacturing process error that was causing the boards to warp.

I was asked to send over a quotation for the lifting and re-fit the new flooring. I have done this and had to chae up a resonse, to be told it was too high a quote. My response was that if they can get a team to come up from England and do it at a cheaper prcie, then please do let me know their next availible date....I am yet to have a response and that was back in April 2025.

I would highly reccomend poelple to look elsewhere for a better quality of product and customer service.

Great chat, enquiries answered no problem.

What great customer support. Woodpecker are a professional organisation. I did have an issue with the flooring laid by another third party company - well known nationwide kitchen company - which laid floor without ensuring subfloor met the required tolerances which were clearly stated by Woodpecker. Consequential issues with the flooring arose due to faulty installation. Contacted third party kitchen supplier and their selected fitter about the problem and got ignored by both. However, Woodpecker came good. Honoured their guarantee, inspected the flooring and agreed to lift damaged flooring and replace whole kitchen flooring free of charge. Great company to deal with and they kept in touch promptly during the full time from responding to my initial concerns to fully processing the solution. Also, flooring looks great and appears to be long lasting in a well trodden area. Thanks Woodpecker.

Quality of products.
Excellent service from Cjay Roberts who was polite helpful and knowledgeable

Exceptional experience from wood pecker flooring, very pleased from the service from Cjay Roberts

Amazing service and fantastic quality products. Cjay Roberts was very knowledgable and helpful throughout the experience.
Thank you

Great experience with C-Jay Roberts from Woodpecker. Fantastic rep and a great asset to the company.

Lee Riches of WoodPecker Flooring is an absolute legend, always there to support and always goes that extra mile 👊🏻