Wonderlawn - Artificial Grass Installation Arvostelua 

One word, unprofessional. Filled out an online request form on their webpage for a quote. Over a week later still no response, so phoned and spoke to someone who agreed to come out to give me a quote. Time and day was agreed. No one turned up and no phone call or communication saying they couldn’t make it. Waste of time.
Update: 8/11/22- Finally a response to my review. Unfortunately, an untruthful one with the responder stating that he explained to me “on the phone” that the installer had Covid. I don’t know who he explained to on the phone as there has been zero contact with myself since the original booking by telephone with the local installer, no calls, no texts, nothing. Regardless, I stand by original review and have now booked the job with another company.

SECOND UPDATE AFTER JOKE RESPONSE:
I will certainly remove my review if you can first answer the following questions:
1- Why in your initial reply did you state that you had told me that the installer had covid during a telephone conversation (that we never had) if you say you have no details of me on record?
2- is this your website below? (Sorry, can’t seem to insert actual screenshot.)

“Wonderlawn artificial grass installation

Artificial Grass installation by Wonderlawn® throughout the UK

Wonderlawn are a nationwide “Supply and Fit” artificial grass installation company with unbeatable 10 year guarantees. Our grass, feels more natural, is installed professionally & looks better for longer than any other artificial grass.

Wonderlawn artificial grass installations stay looking better, longer than conventional astro turf


Wonderlawn are the UK’s premium fake lawn installation company.”

It then goes on to the following including the online enquiry form which I filled in but heard nothing from.

“Instant quote over the phone
If you would like a free instant quote over the phone, please measure your lawn. At a minimum we need a width and length in meters or feet. If you don't have a tape measure then you can get a rough estimate of your garden by using google maps.
Then simply give us a call on 0333 700
6000 for your free, instant quote!
Free Quote
Free Samples
Free quote for installation”

I am quite happy to send you an actual screenshot off my phone showing record of the phone call to number 03337006000 on 17/10/22 at 09-50 lasting 9 minutes during which I requested a quote and was transferred to someone who I remember had an uncommon name, Brett I think but not sure. I again explained to him what I was after, telling him my garden dimensions but also asked if he could come out. I also recall him saying my son had wasted his time digging up the old turf as he was going to quote for a complete job anyway. He asked for my patience as he wasn’t too quick with the computer. He said he would come to my property on Friday 21st after 2pm.
If by chance there is another company pretending to be Wonderlawn or if you are a different Wonderlawn to this website with this telephone number, then yes, I will remove my review. In the meantime please take time to consider that a company consists of a number of employees, some have bad days and lose details, some are not very well organised, some are not very conscientious, but all make up a package that can represent the company, well or badly resulting in potential customers forming opinions which they may express. I know this only too well from my own work experience.

I did not want to write a review until I lived with my lawn for several months. It was installed by the crew from Portsmouth, Ian, The Machine and one other gentleman. I gave them a very irregular lawn to cut and install. And I must say they did a magnificent job! There is one tiny spot which is slightly short into the corner, but probably only I would notice. It looks as good as new 6 months later, you just have to sweep the debris off it and fluff it up a little. Nice job guys!

Wonderlawn, From meeting Barry at the beginning with his full and knowledgeable advice on artificial lawns to paying the bill at the end. This company have being OUTSTANDING!! There work ethic is bar none. My lawn looks amazing, it is the final part to my little part of paradise.
I would highly recommend Wonderlawn to anyone looking for a clean and safe lawn.
Okay they may not be the cheapest BUT you pay for what you get! and with Wonderlawn you get the VERY BEST!! So therefore it's worth EVERY pound.
I really can't say much more.
(*Dog owners, I have had the grass for dogs and trust me when I say clean you is SOOOO much better. You will know what I mean!!)
THANK YOU TO BARRY AND THE TWO GUYS WHO FITTED THE LAWN.

On 16 Sept 2020 this company laid a small artificial grass lawn. When Barry came out to survey the garden I had workmen already on site, pin curbs which would surround the lawn were already laid and I also advised the ground where the lawn was to be laid was very thick clay. I was told "not a problem as the hardcore being used would handle the drainage".
A week later we had our first day of heavy rain which left 3 large puddles on the lawn. I emailed Wonderlawn and Barry sent me a reply about drainage rates. I agreed to see how it went over the next few months once the lawn had settled.
22 Jan 2021 I Emailed again and advised water pooling was worse. A few days later Barry replied to say they would need to come out and fit some French drains but needed the weather to improve.
I Emailed again 6 July 2021 asking when they would be coming out. They said they would try to fit me in but it would be last minute.
I Emailed again 7 Sept 2021, was thanked for my patience said it would be sorted within next 2 to 3 weeks come hell of high water was the phrase they used. Nothing AGAIN.
23 Oct 21 I Emailed again as wanted it resolved before winter, no reply.
On 9 Nov 21 Mel (installation director) came out and had a look at the garden. He indicated the pin curbs around the lawn were causing the flooding and said he would come back with a resolution.
30 Nov 21 I still had not heard anything so I Email AGAIN. I was told Mel would have to reply but he was onsite that day.
2 Dec 21 still had not heard anything so I wrote a lengthy Email fully detailing the ongoing issues with no resolution in site.
6 Dec 2021 I received a reply from Mel ............ I would love to add the full Email here but it would exceed the character number allowed for a post ...maybe Wonderlawn could post the whole Email for everyone to see. Here are some of the highlights from that reply ....
.......... As we were not laying the edging, how were we to know that there was no allowance for drainage. Did the company that installed the edging mention this ? The edging has nothing at all to do with Wonderlawn and we would not comment or raise the situation with the other company.
Why do you feel this is Wonderlawns issue ? Why would we be liable for someone else’s work ? We are experts in the area of artificial grass, not drainage. We weren’t asked to comment on the edging in the same way that we don’t comment on paving that customers have installed. If you had new paving installed instead of edging, would you expect Wonderlawn to contact the paving company and explain how to install it ?
We installed our artificial grass correctly and as such it helps drainage as we are removing soil/earth/clay that retains water and replacing it with aggregates that drain much more freely. In your case this cannot happen because the edging you have decided to install is preventing the water from escaping. As I’ve mentioned, it is not Wonderlawns edging and not Wonderlawns job to question customers on their landscaping choices.
It was myself that came to see you and I was involved in the installation. I am not an expert in drainage and had no way of knowing how the edging was fitted. Surely it’s more reasonable to expect customers to do their own research before installing a product. Why would you feel it’s right to expect an artificial grass company to assume that the area was totally enclosed with edging and to then make recommendations about issues we are not involved in ?
As I’ve outlined, we are happy to come back and see were we are with the drainage first. We do not know what impact the constant flooding may have had on the grass, but, as we don’t feel the flooding is a result of any of Wonderlawn’s work, replacing the lawn is not something we would agree to.

So folks .... these guys are purely experts in laying the lawn. They do not take things like drainage into consideration, and as they know so little about drainage even if there is a glaring drainage issue they will still just lay the lawn. I would expect a company laying the lawn to know what the impact of constant flooding is as it is their product,which they laid, as they don’t know the impact is a COMPLETELY FLAT LAWN, with the grass going in all different directions so it looks like cheap crap I could have got at a much lower price. I did seek legal advice but the solicitor said the court would give the chance for Wonderlawn to correct the error before they would look at cash reimbursement for poor service. A) Wonderlawn have already told me the only thing will do is lift the lawn so someone else can fix the drainage, then they would put the lawn back down and would use their equipment to fluff the grass back up B) I do not want these cowboys anywhere near my garden again. I will take the financial hit and once I saved some cash will pay another company to do a proper job. Good luck to anyone who use this company.

I had artificial grass installed last year and recently found out few weeds growing through it and I contacted the head office who informed me that they don't cover weeds issue and not willing to help. I contacted Ian from Portsmouth Wonderlawn who took the initiative and he happily came back to sort the issue out and since then no weed issue. Would highly recommend Wonderlawn of Portsmouth for their hardwork and dedication.

Avoid avoid avoid! I had fake grass previously laid by another company for over two years no problem, we had a concrete base removed so needed the grass re doing. The company we had previously used had a 6 month waiting time so wonderlawn came and quoted and seemed very good. The two men who come and laid the grass weren’t the man who quoted. They arrived and used my skip to put all the rubbish they had on there van! I had bought a much bigger skip then they told me to as I had other bits I was going to put in there, they filled it a 1/3 full with all of there bits leaving no room at the end for my other stuff! The grass is very very un even, it’s not flat at all as the base layer they have put wasn’t flat! I have weed after weed coming through. I went for the more expensive and pet friendly grass and in fill and it absolutely stinks! I have called them out three times, the 1st time the man agreed with me and expressed his concerns that there is a problem with the grass and he would contact his head office and where they get the grass from, once he left and spoke to his manager he denied every saying this! They said I needed more pet fill so 6 more bags were laid and still the smell is horrendous! They came again and tried to make it flatter as my furniture rocks it’s that uneven and was told that it would never be super flat that’s impossible! They did pull it back and try to make it better but it’s still extremely bad. I have spoken to the head office numerous times who just say the same thing over and over! Even if they can fit you in quicker then another company or seems a better price there is always a reason for this! Terrible company terrible service and terrible customer service!

Wonderlawn works in franchises so this review is about Wonderlawn Newbury & Mark Dunbar's team.

We have a dog and I chose Wonderlawn from the vast array of suppliers out there, as their build model puts the membrane at the base (so that dog urine does not pool between the lawn itself and the membrane if it's at the top), and with granite dust as the top layer instead of sand (as sand absorbs urine) for drainage under the turf. We also agreed that no sand would be used on the lawn as infill, but instead we would double up on the Pet Fill which is meant to help deal with dog-odours. As a result I believe we will have a low-maintenance and hopefully odour-free lawn for years to come!

Mark was a pleasure to deal with from start to finish. He is polite and straight-forward, and certainly strives for a positive outcome overall. I was asked to pay a 50% deposit up front and the rest was due on completion. The job itself was done very quickly, tidily and the lawn looks great. Also in terms of price, Mark was extremely competitive, so he is definitely worth a call. I highly recommend Wonderlawn.

Great, would highly recommend wonderlawn to anyone, installation team worked extremely hard all day all rubble was removed the same day and the area was cleaned down. The grass is now much more suitable for my son to play on anytime, job well done, thank you.

I looked at many artificial grass suppliers before choosing wonderlawn. They are without doubt the highest quality, most professional company installing artificial grass out there today.

They installed it in a day (other companies quoted 2 to 5 days!). No mess left behind. My grass looks like a real lawn! I didn't think fake grass could look and feel this good.