Wonderlawn - Artificial Grass Installation Arvostelua 

Very good customer contact... from Mel..prompt and courteous.
Ability to overcome challenges eg presence of tree trunks and part of garden on a slope.
Excellent results the grass looks very realistic and looks set to last.
Many thanks
Pamela Minter

Ian was very happy, polite, professional and respectful.

We had our back garden fitted with artificial lawn by this company. They did a first class job on the installation and I can’t praise the guys who fitted it enough. It was fitted in February 2023. I contacted Wonderlawn (Barry Wright) early April 2024 as my garden fence needed to be repaired before it failed completely. This work needed some of the artificial grass to be rolled back to allow posts to be set into the ground. I have contacted this company on and off for the last 8 month to arrange for this but always got the run around with no support what so ever given. I was keen not to disturb the grass as this would likely invalidate the 10 year warranty. It appears that the business model of Wonderlawn is to take on the initial work and abandon the customer once completed. As I say, I tried many times to get a visit but to no avail. In the end I paid more than I would have expected/liked for the fence to be repaired so as not to interfere with the grass installation so the warranty is unaffected however, given how this company has conducted itself, I doubt the warranty is worth much anyway. Personally I would never use this company again despite the quality being good, management aspects such as customer care is terrible.

Brilliant company. Very helpful with advice about the service they offer. They came to fit the artificial grass for the nursery in Pembrokeshire! Very professional fitters and left the place tidy. Would definitely recommend!

Had a really good experience with Wonderlawn. The team was friendly and did a great job with the installation. The grass looks amazing, and the whole process was smooth and hassle-free. Would definitely recommend them!

Amazing job done. Very professional and kept everything neat and tidy.

Great, friendly service from initial quote visit through to completion of garden with quality product!

Took there time too arrange the job , but when they did brilliant job

From the initial quote to the completed product. I received 10/10 service. Mr B. Wright was very knowledgeable and honest. He gave me exactly what I needed to know and his team who completed the work were exceptional. Done to the highest quality and I am very happy with choosing Wonderlawn to provide me with artifical turf. I would not hesitate to recommend them.

i had a few quotes for my back garden but found Wonderlawns product to be the best available.
the install team were great and nothing was to much trouble. i would highly recommend if you are looking, my garden looks amazing.

Fantastic service throughout
A very helpful and efficient company at all levels. A nice job at a fair price.

Absolutely 5 star 🌟 service from Mel Wright
From the consultation to the ground preparation and finished job
I am so happy with the grass it looks amazing
Thank you

From the initial quotation right through to the installation of our beautiful new lawn our experience of Wonderlawn was excellent! At the initial quotation the salesman did his best to meet the price point that was manageable for us whilst ensuring we had a good understanding of the level of work involved and the quality of the materials used. He was able to answer all our questions and give us aftercare advice for maintaining the lawn to a high standard. We were given a rough schedule for when the works would begin and would expect to be completed but were clear that this would be weather dependant. About a month later the work began, transforming what started as a muddy carpet-covered bog into the beautiful lawn it is today! The two men had their work cut out as they unexpectedly had to hand dig the lawn instead of being able to use the turf cutting machinery, trebling the work and time they had anticipated. This was because I had covered the existing lawn in carpet to kill off the grass making it a much harder and more time consuming job. Despite this the two blokes were very friendly and professional. They were extremely hard working and were so patient with my young children who kept banging on the glass to shout to them! The overall finish is exceptional. Seeing how much work was involved during the installation process was eyeopening. My partner and I had done a previous DIY job with turf a few years ago but the level of expertise, work and materials that were used to complete the work was astonishing and not something that we could ever of managed ourselves. The job took two days to complete instead of one day as had been initially believed as the men had to dig the entire garden by hand. However, despite this, the quote we were given was the amount we paid, the company didn't ask for more money for the job over running and the unforeseen extra work required. I can't recommend this company enough. They have been open and upfront with costs involved and we were consulted and given support and advice at every stage. The work itself was completed to an exceptionally high standard and it really has been life changing for our family. We have four young children under 6 (and a dog) and they have played out in the garden daily since the grass was installed. We are thrilled with the result and for us it's been a fantastic investment. Chris and Michelle, Shildon

Barry and the team were, efficient, helpful, had lots of great advice and great attention to detail, a service without fuss

Product is excellent, extremely dog resistant. Well worth the money. Installation was prompt, well finished and everything cleared away. In fact, we were so impressed with the first job they did that we got them back for our other lawn.
Highly recommended.

Fitted in April 2022 I was delighted with the results.
However after just a few months I reported an issue and asked for a service call to rectify the issue.
Numerous phone calls and e-mails resulted only in excuses and broken promises. To date the issue has not been rectified. It's now 16 months later.
Barry please don't reply here defending your position, just fix a date for a visit and sort out the issue. Thank you.

They're very good at the sale, and grass looked good, however it's a bit all down hill from there I'm afraid. They have absolutely no morals when it comes to an after sales service. Very difficult to contact, never reply, fob you off, gonna come, don't turn up blah blah...so here I am 4 months down the line still waiting for someone to fix a fault (which apparently is easy to fix)
Really wish I'd read Trustpilot first I would have avoided like the plague...which you should do too
Update
2/12/24….. 4weeks ago,yet again going to call to fix fault. Guess what…. No show!

AVOID AT ALL COST: We have been trying for nearly 3 years to get our lawn replaced, event though they agreed that it was laid incorrectly. Been given so many excuses by them. Even saying that the fitters were a different company to them and we never paid them for the work. I have an email from them telling me to pay the fitters directly and the order was place with them directly.
Absolute waste of time, we have now resigned ourselves that it will never get done.

I feel it is important to share my experience with Wonderlawn. In September 2022, we had a new lawn installed by a Mr. Dean Fuller from Wonderlawn. Unfortunately, this turned out to be a significant mistake. We paid over £4000 for this artificial lawn, and from the date of installation, it had issues. Mr. Fuller assured us that the problem was related to the pet infill and that it would resolve itself after some heavy rain. Unfortunately, this never happened. After numerous back and forth discussions (and being told that the installer and supplier of the lawn were separate companies). 

After numerous back and forth discussions, blame upon the weather e.t.c. it took 18 months to have a new lawn fitted, which has been the only upside to this whole saga. The service from Mr. Fuller was appalling, and his attitude towards us and our problem was unacceptable. The head office was equally unhelpful and took no responsibility for the issue. Therefore, do not expect any assistance from them. The 10-year guarantee offered is misleading, as in our case, Wonderlawn would not replace the lawn unless the manufacturer agreed there was a fault. Wonderlawn would have had to cover the costs themselves if the replacement was not approved beforehand. The only reason our lawn was replaced was that the manufacturer wanted a sample so that they could discover what was wrong with the lawn and Wonderlawn couldn't leave us with a hole in the lawn.

Despite the stress, anxiety, and inconvenience we endured over the past 18 months, our request for compensation was flatly refused by Wonderlawn .We sought legal advice, and a letter was sent, but again, compensation was denied. In light of this experience, I advise potential customers to be cautious and thoroughly evaluate the company's commitment to their guarantees and customer service, ensuring caution is taken when engaging their services. 

‘Can do’ attitude was refreshing! I asked Wonderlawn to quote for artificial grass on my roof to help dampen down the sound. It was a tricky job as the roof was corrugated metal but Ian and his team were up for the challenge and I am very pleased with the end result. The grass is beautiful and the guys did a very neat and thorough job. 5*!