Wolters Kluwer Arvostelua 94

Jedna gwiazdka to stanowczo za dużo. Może i bazę mają sporą, ale sposób korzystania z niej już prosty nie jest. Przy zawarciu umowy obiecują cuda wianki. Rozwiązanie umowy to jakaś porażka. Trzeba trzymać się terminu 2 miesięcy!!!!!!! bo inaczej przedłużają ci umowę o kolejny rok. Zero przypomnienia o końcu subskrybcji. Proponowana renegocjacja umowy to kpina z klienta. Teraz mam w kalendarzu podkreśloną datę i pierwszego dnia obowiązywania umowy wypowiadam. NIE POLECAM

Terribile. Sono un cliente con partita Iva e per essere contattati dall'assistenza ci vogliono settimane. Ho scritto due PEC che non sono ancora state lette dopo tre settimane. Nel caso sia necessario un rimborso per disservizio non è neanche possibile riceverlo ho perso quindi 160 € per un servizio che non funziona e di cui loro non vogliono ridarmi i soldi.

I took the time to read most of the reviews here. The experience I had is pretty much the same as everyone else has experienced. Let me explain my issue.

I tried the demo back in September 2025 then paid for 2025-2026 software. Paid $1,200, roughly. Got the client portal and software. Come extended due date filing season (10/15/2025) the software did not work. Could not E-file at all. My E-file number was provisioned in their software both from within the software and online. Did not work at all.

Called and was given that same sales rep that most of you got with Taxwise. (I actually think that individual does not work there, not a real person), left many messages with him to cancel unusable software and nothing. Left details on what account I was calling about gave details on user ID account number and nothing. Called support and all they did was refer me back to the sales rep. Got frustrated and stopped calling them. At this point started using Proconnect and it worked perfectly and my E-file was provisioned perfectly on their platform. Used it the same day and E-filed the same day.

Later in Jan 2026 or so got a call from someone within Taxwise and asked if I needed help. Told her, Yea cancel as I have been trying forever to cancel and she said Well maybe it's just a dummy account and you need registration email. Explained registered the software per the Taxwise instructions, I just want a refund and cancelation. She said if you need further technical support call us back and I said no bother. Because the software doesn't work.

Nearing end of tax season, got a statement showing I had paid $1,200 for software I never and could not use so I called again to complain. I got a call back and the manager did nothing but blame me.

Taxwise has become a scam and as such should be reported as such. Do not pay or download this software you will save money and time. No support and frankly I guarantee the only reason Taxwise exists is to make money off those who don't use their flagship software. It's like with bank and check cashing sites. Check cashing places with over 200% interest are owned and funded by big banks. Same situation here. They can take advantage of us because it's not associated with the big software they own so they can operate unethically and get away with it.

Again, do not buy Taxwise or pay anything to Taxwise. There should be a class action lawsuit against them.

Software doesn't work, support a joke and managers blame the clients who just want a trustworthy software.

El servicio es justito pero hay una persona en att al cliente que no tiene ni vergüenza ni educación.

Se llama Nuria y además de gritar a las personas por teléfono durante la conversación tiene la falta de respecto de colgar a la gente cuando se le pide más información

Hemos comenzado a trabajar con Innuva y está siendo una lucha continua desde el inicio, han tardado dos meses en hacer la migración de datos, una vez realizada los usuarios han quedado bloqueados y han tardado dos semanas en estar operativos, y la aplicación gestión del tiempo contratada sigue con incidencias por lo que los trabajadores no pueden hacer registro de jornada. Todo esto está causando infinidad de problemas en el trabajo diario, ya que nosotros seguimos sujetos a plazos y debiendo enviar seguros sociales y nominas sin el soporte correcto. Y ademas, las actualizaciones las realizan en horario laboral, por lo que te encuentras sin poder acceder al programa durante varias horas por actualización.... Nadie contesta o da soluciones, unicamente hemos podido hablar con soporte que eleva la incidencia y tardan semanas en resolverlas.NADA RECOMENDABLE.

I normally don't take the time to write reviews, but this customer service is so atrocious, I had to say something. We have just been trying to renew our software for this tax year, and its been weeks. Now we are approaching all our deadlines, and have no access. Our customer service rep has been zero percent helpful, and if I call to try to speak with someone, I'm put on hold for 2 hours before being told to talk to my rep. DO NOT use this company.

Brak wsparcia posprzedażowego. Uważam, że handlowiec z Woltersa naciągnął moich pracowników na rozwiązanie, które nie miało żadnego uzasadnienia, a później w fazie wdrożeniowej klient został pozostawiony sam sobie. Pomoc i kontakt ze strony firmy po podpisaniu umowy w zasadzie nie istnieje. Moim zdaniem trzeba sto razy się zastanowić, zanim nawiąże się współpracę z tą firmą. Wielkie obietnice, wysokie faktury i nic więcej.

I hired this company in November 2023 to assist with business licensing and compliance services for my business. From the beginning, I was proactive in asking questions and ensuring all documentation was completed correctly.

My materials were acknowledged as received on December 19, 2023. Throughout 2024, I followed up periodically, but communication was inconsistent and there was no clear indication that the work had been completed.

On November 21, 2024, I was contacted to confirm my business address and was told a zoning request would be submitted to the city. After that, communication stalled again.

On February 14, 2025, I was informed that my case had been mishandled internally, that the original handler had not completed the work, and that little to no progress had been made. At that time, I was told a refund would be requested.

On November 26, 2025, I was explicitly told that a refund check had been issued and mailed. Despite multiple follow ups in December 2025, January 2026, and February 2026, As of March 2026, I have not received a check, nor have I been provided tracking information or confirmation that it was mailed or reissued.

I remained responsive, cooperative, and patient over a period of more than two years. I’m sharing this experience to highlight the importance of follow through, accountability, and clear communication when handling time sensitive compliance services.

First I like the software !
But as everyone who has posted here ... customer service is a joke !!!. Never mind submitting a on line support ticket. They will not answer you. Dont call them as you will be on the phone for an hour and will not answer !!!!
Once you have paid your subscription ... you are on your own.
NEVER, have I EVER dealt with a company that shows NO consideration after the sale of their product!!!!!!!

Schalten Inkassounternehmen ein, weil Rechnung meines verstorbenen Vaters über 39.95 Euro nicht gezahlt wurde. Wie widerwärtig muss dieses Unternehmen sein?

My renewal date for a registered agent was March 1st. I received the statement for renewal and I tried to cancel my renewal by email but the email Wolters Kluwer had on the statement rejected so I called on 2/23/2026 and was assured my renewal was cancelled. I received a notice of balance due on 3/3/2026 and called and the agent verified my Registered Agent service was not cancelled and the agent REFUSED to cancel my registered agent subscription. Agent said Wolters Kluwer / CT Corp will not cancel my Registered Agent and they are staying on as the Registered Agent against my will until they receive notice from the Secretary of State I have a new registered agent. Even after I explained in fact I have a new registered agent, they refused to cancel my Registered Agent service.

Ho acquistato One Legal già da tre giorni, non ho ancora accesso. Non so neache a che servizi esattamente posso accedere perchè ogni volta che tento di accedere alle banche dati ricevo il messaggio che mi devo abbonare. Ho inviato ripetuti messaggi per chiedere assistenza, non ho alcun riscontro. Il numero telefonico e' inattivo. Soldi sprecatissimi

Der technische Support war bis vor ca. einem Jahr einwandfrei erreichbar.
Leider ist das nicht mehr der Fall. Der technische Support ist telefonisch nicht mehr erreichbar, man solle sich an das Portal wenden.
Im Portal ist die Fehlerdatenbank aber nur unzureichend.
Per E-Mail gibt es noch nicht mal eine Eingangsbestätigung.

Absolutely incompetent. Unbelievably so. Use anyone but them. Anyone is better, anyone.

Pessima esperienza, dopo già la prima sessione di formazione ho capito che il sw acquistato non rispondeva alle mie esigenze. Mi limito a dire superficiali nel valutare le mie esigenze...

As a CFO of a company, this is one of the worst customer service experiences I have ever had. I have logged over 10 hours, yes, 10 hours, attempting to reset a password and get myself as admin on our account, as well as updated software we paid over 30k for. I am just bounced around over and over with different reps, IT, etc, and no resolution. Then, they think they give me a resolution and close a ticket. There is no way for me to respond and I get bounced to a new rep. Their menus are beyond confusing and no one is from the states that can actually help. It also asks you to enter an account number when calling and then completely disregards and moves on to the next discussion.

I am told their software is good, but from a billing and technical side, I cannot recommend them at all.

I would not recommend TaxWise based on my experience.

Before purchasing the software in July, I spent hours on the phone with their team confirming they could support a transition from my previous tax software. That support was a deciding factor in my purchase. After I paid and received access, their support person later confirmed they could not actually help me transition after all.

Their own terms of service state you can cancel within seven business days. I canceled within that timeframe. I emailed the sales representative, Theodore Weaver, explained the situation clearly, and told him I was canceling because they could not fulfill what was promised. He asked why I wanted to cancel, I explained everything, and then communication stopped.

Despite canceling properly and within their stated policy, they continued sending bills and ultimately charged me anyway. I cannot use the software, and I never received the transition support I was promised. As a small business owner, I am now out nearly $2,500 for a product that did not meet the agreed expectations.

Customer service after the cancellation was equally disappointing. Calls did not resolve the issue. Instead of working toward a solution, I received hostile messages from management stating they would charge me regardless. That level of treatment toward a customer who followed their own cancellation policy is unacceptable.

This experience has left me feeling misled and financially taken advantage of. Based on what happened, I do not trust this company to honor what they promise, and I would strongly caution other small businesses before committing to their services.

Si rinnova l'abbonamento senza che sai di aver acquistato un abbonamento. Ho acquistato due volumi a gennaio 2025 e dopo l'acquisto non ho ricevuto alcun ripeilogo delle eventuali condizioni particolari che avevo accettato, tra cui un abbonamento che si rinnova in automatico. Avevo verificato anche nell'area privata e non c'era nessuna informazioni sulle condizioni dell'eventuale abbonamento. Non essendo una sprovveduta avevo inviato diverse email e al telefono mi hanno confermato che non avevo attivo alcun abbonamento e l'anno successivo ricevo una fattura di € 300. State alla larga!

Veramente vergognosi! Lanciato un loro aggiornamento sul programma BPoint solution che ha completamente bloccato il programma e l'operatività, ho richiesto subito assistenza e dopo 5 giorni NON sono stata ancora contattata!

Jeg har haft en meget utilfredsstillende oplevelse med Wolters Kluwer i forbindelse med Capego Practice Management.

Vi indgik en aftale med klar forventning om opstart og drift fra starten af februar. Dette var afgørende for os. Wolters Kluwer oprettede imidlertid løsningen under et forkert domæne, hvilket gjorde det umuligt at få adgang til systemet og påbegynde onboarding.

På trods af gentagne henvendelser og flere løfter om, at fejlen ville blive rettet “inden for få dage”, skete der intet. Levering blev igen og igen udskudt, og først langt inde i februar - efter aftalt opstart - blev der talt om reel igangsætning.

Da vi som følge heraf fandt en alternativ løsning, blev vi efterfølgende mødt med et krav om betaling for en løsning, der aldrig blev leveret rettidigt eller funktionsdygtigt.

Forløbet har været præget af manglende eksekvering, dårlig intern koordinering og en uacceptabel håndtering af en klar leverancefejl. Det lever på ingen måde op til, hvad man med rimelighed kan forvente af en leverandør i denne størrelse.