Wolt Arvostelua 

Tried the app for about 6 months including a premium sub for priority deliveries. There hasn't been a single order without issues. From forgotten items which had been paid for, regular delays of 40-80min on delivery times, drivers clearly taking other orders en route in spite of having paid for a priority delivery, rude courriers who harass you and refuse to speak any of the local languages. Their solution to every issue is to provide credit on their platform as opposed to a reimbursement, so they'll still take your money even when not holding up their end of the sales contract. Customer support takes upwards of 20min to respond after you manage to pass by the chat bot, so don't expect them to fix fhe order on time either.

I'm 100% satisfied. There could just be a bigger number of restaurants to choose from in Wiltz and Ettelbruck.
🙂

Delivery guys are ok, some are quite friendly also. The support crew and manager however are fake, lazy, deceitful, will blame you for their grave errors and never solve them, and managers are audacious and act towards customers as if they were their bosses, but won't take responsibility and offer solutions even one week later.

Now my wolt+ account with a subscription until September doesn't work, I suspect they blocked my account (without informing me), because they could not take my criticism. I urge customers to forward their discontent to ULC or other competent administrations in Luxembourg for customer's safety and support. I don't agree with how Wolt treats their customers who pay a monthly or yearly cl subscription on top of hidden service and additional delivery fees, with dysfunctional offers.

I had an issue with a Pizza Hut discount od -20% that simply didn't work for the 4 restaurants of the country. They have a lot of other issues, and they simply don't care to solve them, instead they make a whole drama instead, and rather blame their customers for their incompetence.

I order rarely with Wolt because it is too expensive due to the high service and delivery fees. The deliveries were ok. But this time I was on a hurry , so I paid 3,89 for priority and that’s a scam . It arrived delayed .

Wolt Luxembourg emploie des livreurs incompétents ! J'avais passé une commande prioritaire. Le livreur est arrivé bien trop tard. Quant à la livraison… Je lui avais demandé de prendre l'ascenseur et de me livrer à mon étage. Le problème, c'est que l'ascenseur était déjà pris. Un livreur sensé sait qu'il doit soit monter jusqu'à mon étage pour garantir la livraison, soit attendre que l'ascenseur soit libre pour y déposer ma commande sans problème. Résultat : je n'ai rien reçu, je ne sais pas qui a pris ma commande et personne n'a pu me renseigner ! Je n'ai ni ma commande ni été remboursé ! C'est du vol pur et simple ! Ils ont gardé l'argent alors que le livreur a fait une erreur.

Alors, à tous : commandez plutôt sur Wedely ou Uber Eats, et oubliez Wolt ! Vous vous ferez arnaquer à coup sûr !

Wolt Luxembourg has drivers who are incapable of making proper deliveries! First, I had a priority order. He arrived much too late, then, regarding the delivery... I told him to put the order in the elevator and send it to my floor. The problem was that other people had used the elevator. A delivery driver with any sense knows that he either gets in and comes up to the floor to guarantee the delivery, OR he waits until the elevator is free so he can send the food up without any problems. Now I haven't received any food, I have no idea who took it, and even when I asked around, nobody had any information! I got neither food nor a refund! This is what you call a real rip-off! They kept the money even though the delivery driver messed up.

So, to everyone: order from Wedely or Uber Eats instead, and forget about Wolt! Because you'll definitely get ripped off there!

> ⭐ 1 étoile – Service client inacceptable

Commande de 48 € livrée froide, molle et totalement immangeable. J’ai contacté le support immédiatement et envoyé des photos avec l’heure visible. Aucune réponse à temps, aucune solution proposée.

On m’a ensuite expliqué que 10 € est le “maximum” possible, même pour un repas entièrement inutilisable. C’est incompréhensible et irrespectueux.

Client fidèle (20+ commandes), je n’ai jamais réclamé auparavant, même en cas de retard ou de plats tièdes. Mais cette fois-ci, ce n’était pas mangeable.

La gestion de ce dossier est le strict minimum, sans réelle volonté de résoudre le problème. Très décevant.

I refused an order because it arrived over an hour after the restaurant had prepared it. The driver explained that Wolt forced him to take four orders at once. The restaurant itself suggested I request a refund. Wolt customer support only replied two hours later, even though the order was still in transit when I contacted them so the situation could cleary have been avoided with a more responsive service. Instead of a full refund, Wolt offered less than 20% back in credits. I have since deleted the Account. Avoid at all costs