Ochre Arvostelua 

This is the second time I've ordered from Ochre and I regret it greatly.
I ordered several items three weeks before Christmas, but still haven't received them three weeks in to January. (At the time I placed my order there was no indication these items were not in stock.)
I've emailed them three times in the space of a month and have yet to receive a single reply/update. Ochre seem to have no customer service.

Wouldn’t waste your time with this company, dont even have the decency to actually reply to emails after spending £150 on vinyl’s ! Avoid

Pre-ordered Signed vinyl 4 months ago. 2 weeks after release date its still not arrived. No travkinh numbet provided.
Why bands associate themselves with this shambles of a company amazes me. Avoid them
*update. Ochre blame Royal Mail but do not have a tracking number for me to be able to check it was rver posted. Signed vinyl that was going to be a present. 4 months they've held my £ and they want me to wait for a refund. They are terrible

Nice,polite,music received in 100%condition,respect 😊

I ordered a limited vinyl well in advance, directly from the artists page, but unfortunately they are affiliated with Ochre, which turns out seems like nothing more than a scam.
3 months after ordering, I still did not have the vinyl, and they never contacted me about it being delayed or missing.
After contacting them, I got the response that they would check with the store owner and get back to me. 10 days later, I still hadn’t heard back, so I wrote them again requesting an answer to where my order was. 4 days later they told me that I would not receive it as it was now sold out.
I was not offered any sort of compensation, solution, or proper apology.
Currently I’m waiting for my money to be refunded, so time will tell if I actually receive it or not.
Please avoid, not worth the time, money, or frustration. Horrible company and customer service.

Package are not sent, 2 month since i contacted customer support, the only answer i got is « i will look into it and update you », it was more than a month ago

Worst customer service i have ever encountered

Vinyl arrived damaged sleeve all torn and record skips a bit. Offered 15% off but no replacement. Never sent me anything and don’t even Reply to me. Terrible company such a shame these artists use these con merchants.

I use them for my business's backend and for shipping international orders. They are just so bad. Support, shipping the correct items, and customer experience.

Record arrived with the sleeve damaged, was promised a replacement sleeve but they were just running the clock down until I could no longer raise a payment dispute, trash company - avoid

Like it seems many other people, I have purchased a vinyl record directly from a bands website who appear to have a relationship with Ochre.

The record never arrived and the Royal Mail tracking number provided by Ochre wasn't recognised by Royal Mail.

As others have noted, customer service is appalling. They have taken almost 1 week to reply to my email requesting an update and have sent a vey unhelpful reply. I responded to them immediately but it looks like every email will just go to the bottom of their pile. I am now going to have my bank refund the money spent.

Warning to prospecting customers looking to use Ochre to provide their merchandise services, the actual experience is nothing like what their website claims. I always like to buy direct from bands but won't if they are backed by Ochre.

Order never showed up. Said I had to wait 28 days before they could help me resolve. It's now been more than 28 days and they're ignoring my emails.

Pre - ordered 2 copies of a signed album, they advised it had been posted and i got a Royal Mail tracking.
Nothing arrived after 13 days, contacted support and they take a week to reply, they say wait 14 days.
Contacted support after 14 days and still waiting for a reply. This is poor, really poor.
I will avoid these joked in future, sorry to all the bands that cheap out and use them to "fulfil" orders.

I ordered my item well in advance but the item arrived damaged. The packaging for the record was not sufficient and has the minimum level of packaging for a single LP. I was told the record was out of stock and offered a partial refund of 20%. The store actually had another version, which wasn't offered. Whereas 4AD used to do direct to consumer sales, it seems this company is now used for many of them, including Bleep. I'm not very impressed with their service and I would have been better off with another supplier who doesn't cheap out on packaging.

I ordered some Don Broco wrapping paper on December 12th and paid extra for faster delivery, and it was shipped on December 21st. I still haven’t received the wrapping paper. Ochre did refund the postage but it’s not really good enough as I’ve had to buy wrapping paper elsewhere.

I specifically paid for faster delivery to ensure I would receive the paper before Christmas, and ordered well before the last guaranteed postage day of December 16th.

I want to support the band but no longer need the wrapping paper, so I’ll be returning it.

Unbelievably disappointing.

Really bad customer support!!!
The customer support is responding quickly, but to no purpose. I ordered a limited edition vinyl record and it was damaged when I received it, they said that they could not replace it because it was sold out. Fair enough. After receiving their best offer of 35% refund of the price the item I ordered was back in stock. I asked them if I could pay back the refund and get a replacement instead. They replied "Unfortunately this isn't possible now we've issued a partial refund for this".