Recently bought a mattress from Winksleep - perfect service from start to end and a great price. Really good quality mattress too. Will definitely use again soon for our next mattress.
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Katso, mitä arvostelun kirjoittajat sanovat
I chose a delivery option standard 3-5 working days, I had a few days off work. On the fifth day it hadn’t arrived and I contacted their ‘customer service’ and they told me that it hadn’t been dispatc... Näytä lisää
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The whole experience from ordering to the delivery was so easy . The beds are very good quality better than we thought they would be . We were told what time they would be delivered and they were on t... Näytä lisää
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The customer service and manufacturing quality are really fantastic. The customer support team are very knowledgeable and efficient while remaining kind and upbeat. Bed is sturdy and well up... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
At Winksleep we believe in creating beds and furniture to be loved, shared, enjoyed and endeared. As we don’t import our beds, each one is beautifully designed and constructed here in the UK.
Yhteystiedot
Savile Business Centre, Mill Street East, WF12 9AH, Dewsbury, Yhdistynyt kuningaskunta
- sales@winksleep.co.uk
- winksleep.co.uk
3,6
Keskitasoinen
262 arvostelua
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On vastannut 81 %: iin saamistaan huonoista arvosteluista
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I purchased a bed from wink sleep which…
I purchased a bed from wink sleep which was fine no problems at all. I was then contacted by winksleep to write a review on trustpilot and I would receive a free set of pillows. That was back in February. I have emailed Winksleep numerous times and each time they tell me that the pillows have been sent out and they should be delivered by Royal mail. I still haven’t received the pillows I think it’s a very poor show of this company to promise something so you write a review and you don’t get it not happy. I will not be using this company in the future.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Hi Beverley stedman , we are really sorry to hear about your experience, and we sincerely apologise for the disappointment caused.
While we’re pleased that you were happy with your bed, we completely understand your frustration regarding the promised pillows. This is not the experience we want for our customers, and we’re very sorry that you’ve had to chase this multiple times without a clear resolution.
We appreciate you taking the time to leave a review, and we regret that we have not followed through as expected. This is something we take seriously, and we would like to get this resolved for you as quickly as possible.
Could you please provide your order number and the name used when placing your order? Alternatively, you can send this via direct message or email, and we will prioritise your case to ensure the matter is properly investigated and resolved.
Thank you for bringing this to our attention, and again, we’re sorry for the inconvenience caused.
Ordered bed on line with website…
Ordered bed on line with website stating free delivery and a 10% off code if ordered. Went through all options size, colour, headboard etc and at payment page 49.99 delivery charge. Tried to get hold of winksleep but not open at weekend so sent messages through website to advise as bed still in basket. On Monday offer banner changed to fast delivery called up to explain issue and was told would need to speak to website team and would get straight back to me so I could finish order waited over 3 hrs still nothing so called again ti be told need to send screen shot if free delivery advised how can I as now changed. Would not honor the website pricing.
Total waste of time .
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you for your review. We sincerely apologise for the issues you have raised regarding the delivery charge and the offer on our website.
A member of our team will contact you regarding this matter and will do their best to resolve this for you. In the meantime, please provide your order number and keep an eye on your emails for further updates from one of our team members.
We apologise for the inconvenience caused and appreciate your patience while we look into this for you.
Kind regards,
Winksleep Team
Outstanding customer service from Nabeel.
I am so impressed with the excellent customer service that I received both today and on a previous phone call from Nabeel.
Not only does he have a delightful and extremely polite manner which makes customers immediately feel confident that their issue will be appropriately dealt appropriately but he actually did deal with my issue regarding changing delivery and swiftly.
For this reason alone, I would have no hesitation in ordering again from Winksleep or in recommending this company to others.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your positive experience and Providing polite, efficient, and helpful service is something we truly value, so it’s fantastic to know our colleague made you feel confident and supported while resolving your delivery change swiftly.
Your kind words and recommendation mean a great deal to us. Our customers are always our top priority, and we’re so pleased we could assist you throughout your experience.
Please do keep an eye on your emails for any further updates from us.
Kind regards,
Winksleep
Bought end of last year 4 grandaughter…
Bought end of last year 4 grandaughter who was moving its been in my livingroom until now as shes just moved very happy with it as i cldnt put in a review as such b4 i was plesently surprised that someone rang me 2 find out what was wrong so good after sales service
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you so much for taking the time to leave us such a lovely review.
We’re delighted to hear that your granddaughter is happy with her purchase, and that everything worked out well once she moved in. It’s also wonderful to know that our follow-up call made a positive impression — we pride ourselves on providing good after-sales service and support.
We truly appreciate your feedback and your patience while waiting to set everything up.
Please keep an eye on your emails for any future updates and offers from us.
Kind regards,
The Winksleep Team
Good quality bed
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you for your wonderful review!
We truly appreciate the time you’ve taken to share your feedback. We're delighted to hear that you're happy with the quality of your bed — your satisfaction means a lot to us.
Our customers are always our top priority. If you need any further assistance, please provide your order number and keep an eye on your emails for updates or support from our team.
Kind regards,
Winksleep Team
Items not fit for purpose
They charged me £150 for a memory foam mattress as an add-on to the Serenity double bed. What arrived looks at best the thickness of a topper, cannot have a bedsheet fitted to it due to its size, discoloured yellow shade and then they are quibbling over 'whether it has expanded' - after two days, no, it hasn't. Absolute joke of a customer service. Give me my money back!
Just to add, I Googled the 'mattress' they sent me. It is a brand called CoolTouch, and yes, it is a topper, not a mattress. They do not even feature this on their website, yet they are still emailing me asking whether it 'has expanded,' rather than admitting they made a mistake. The fact that this was meant to be a bed for my young daughter when she visits makes me even angrier >:
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you for your feedback.
We are very sorry to hear about the issues you’ve experienced with your Serenity double bed mattress add-on. This is certainly not the experience we want any of our customers to have, and we sincerely apologise for the frustration caused.
We understand your concerns regarding the mattress thickness, appearance, and expansion, and we would like the opportunity to investigate this properly and resolve the matter as quickly as possible.
Please could you provide your order number so our team can look into this immediately? Once we have the details, we will review the situation and contact you directly to work towards a suitable resolution.
Kind regards,
Winksleep Team
Cancelled my order on 28th January the…
Cancelled my order on 28th January the same day it was made. Still have not received a refund after contacting many times.
Order number #3725
After contacting again have still not been refunded
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you for your message.
We sincerely apologise for the inconvenience caused regarding your refund. We understand your frustration and appreciate your patience while we investigate this matter.
Please be assured that we are currently looking into this as a priority to ensure your refund is processed as soon as possible. Kindly keep an eye on your email for further updates and confirmation.
If you have any additional questions in the meantime, please do not hesitate to contact us.
Kind regards,
Winksleep Team
Honestly worst company ive ever dealt…
Honestly worst company ive ever dealt with . The customer service is shocking all the BS terms and conditions. Took about 6 weeks to deliver after it was “damaged in transit” and yet still I don’t have a functioning ottoman as the slat base is too small for the actual bed frame so can’t attach the ottoman arms. I’d rather lose out on the £800/£900 which I did than deal with the people that work here. I was then expected to take measurements of my bed and send them so they would rectify it. Crazy instead of apologising and just fixing it. I gave up just thought I’d leave my honest review. The beds are horrible also and look nothing like the photos and quality is also completely different save yourself the hassle go elsewhere. Typical cheap warehouse bed you can buy on Facebook marketplace. Shit show of a company.
13. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
We’re very sorry to read about your experience.
Please accept our sincere apologies for the frustration and inconvenience you’ve described. This is certainly not the level of service or product quality we aim to provide, and we completely understand how disappointing this situation must have been for you.
We are especially sorry for the extended delivery delay, the issues with the ottoman mechanism, and for any frustration caused during the resolution process. That is not the experience we want any of our customers to have.
We would genuinely like the opportunity to investigate this properly and work towards a resolution. Please could you provide your order number so our team can urgently review your case? We will also reach out to you directly via email to discuss this further.
We appreciate you taking the time to leave honest feedback, and we hope to have the chance to put this right.
Kind regards,
WinkSleep Team
Really happy with the bed
Really happy with the bed. It looks sturdy and nice design. Instructions how to put bed up wasn't the best but we managed with help from Google.
The customer service was good and we had no issues. The delivery was a bit pricey in my opinion.
All in all we are happy with out purchase and would recommend this company to family and friends
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you for your wonderful review!
We truly appreciate you taking the time to share your feedback. We're delighted to hear that you're happy with your bed and that you’re pleased with the design and sturdiness.
We also appreciate your comments regarding the assembly instructions and delivery cost. Your feedback is valuable to us, and we will certainly take it on board as we continually look to improve our products and services.
If you require any further assistance, please feel free to provide your order number and keep an eye on your emails for any follow-up from our team.
Thank you again for your recommendation — it means a great deal to us.
Kind regards,
WinkSleep Team
Very fast delivery
Very fast delivery, was told 2-21 days I received bed with in 1 week. Looks beautiful, great quality, perfect addition to our newly decorated bedroom.
Thank you Wink sleep.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you so much for your amazing review!
We truly appreciate you taking the time to share your experience with us. We're delighted to hear that your bed arrived so quickly and that you're pleased with the quality and appearance. It’s wonderful to know it’s the perfect addition to your newly decorated bedroom.
If you require any further assistance, please feel free to provide your order number and keep an eye on your emails for any follow-up from our team.
We hope to serve you again in the future.
Kind regards,
WinkSleep Team
Really high quality beds
Really high quality beds, easy to assemble and arrived promptly. Very happy
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you so much for your positive review!
We truly appreciate you taking the time to share your experience. We’re delighted to hear that you’re happy with the quality of your bed, that it arrived promptly, and that you found it easy to assemble.
If you need any further assistance, please feel free to share your order number and keep an eye on your emails for any follow-up communication from our team.
We look forward to serving you again in the future.
Kind regards,
WinkSleep
Incompetent business altogether
I placed an order on the 18th of November 2025 for a bed. In the beginning of December they delivered the wrong bed frame. It's now the 3rd of February 2026 and I still have the wrong bedframe packed up in my flat ready for collection.
The workmanship on the (wrong) bed was not fantastic anyway (the headboard looked a bit wonky, the under-bed storage didn't have a base so all my items sat on the floor etc).
After some back and forth emails with the customer service team they offered to give me the bed I ordered, however, they seem to only be able to get to my address on the dates I have specifically told them I am away. The communication has been extremely frustrating even though the customer service people are nice. They have not solved any of my issues so far and even when I asked them in advance not to attempt delivery if I am away they said 'sure' and then attempted to deliver anyway so it feels like I'm talking to a wall and my messages are clearly not going through. I have also sat at home through 2 separate delivery days waiting for the bed to be delivered only to be told (when I called!!!) that the delivery van broke down. When I complained the nth time they told me they could compensate me with 'a pair of free pillows'...
The bed is still not here and I am extremely frustrated and disappointed as my mattress has been on the floor for the last 2 weeks waiting for the correct bed frame to arrive.
Do better.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
We are very sorry for the repeated delays, miscommunication, and inconvenience you have experienced with your bed order. We completely understand your frustration, especially given the issues with delivery and the incorrect bed frame, and we sincerely apologize for the impact this has had.
To help us resolve this as a matter of urgency, could you please confirm your order number? Once we have this, we will investigate your case thoroughly and work to arrange the correct delivery and collection as quickly as possible.
Please keep an eye on your emails, as we will be in touch with updates and next steps. Your experience is very important to us, and we are committed to making this right.
Kind regards,
Babyfair
Still waiting for a call back!!
Still waiting for a call back!!! They will take your money and ignore you after!
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
We are very sorry for the delay in getting back to you and completely understand your frustration. Your enquiry is important to us, and we apologize that we have not yet contacted you.
There have been some recent changes within our team at the start of the new year, but we are working hard to ensure all customers receive prompt support. A member of our team will be in touch with you as soon as possible to address your concerns.
Please confirm your order number as we can look into this further to get it resolved. Please keep an eye on your emails so we can assist you further.
Thank you for your patience and understanding.
Kind regards,
Babyfair
Vastaus yritykseltä Winksleep
Thank you for your positive feedback. We’re delighted to hear that you found our team friendly and helpful, and that you are enjoying your Motion Isolation Reflex Foam Mattress 5 Zone. Your satisfaction is very important to us, and we truly appreciate your kind words. Please feel free to reach out to us in future.
Kind regards
Babyfair
Not a good mattress unfortunately
Delivery wasn't communicated, I didn't get any update on the delivery date, it just turned up, luckily I had it delivered to a friend as I work long hours. I dare not ask to return as there's no way I can get it back in the box as it was vacuum sealed. I can feel the springs in the mattress and it's very noisy and hard. It also slopes to one side. Waited 10 years to buy myself a new mattress and wish I hadn't.
A quick update, after this review the company contacted me and thank you to Daniella and Natalie in the after care team they helped issue a full refund.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
We’re very sorry to hear about the issues you’ve experienced with your mattress and the delivery, and we completely understand how frustrating this must be, especially after waiting so long for a new one.
To help us investigate and resolve this matter as quickly as possible, could you please confirm your order number? Once we have this, we will review your case and work to find the best solution for you. Please keep an eye on your emails, as we will be in touch with further updates regarding your order.
Thank you for reaching out and bringing this to our attention. Your feedback is important to us, and we’re committed to resolving this issue.
Kind regards,
Babyfair
Delivered on time and well priced
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Dear Sara Duncan
Thank you for your feedback. We’re pleased to hear that your order was delivered on time and that you were happy with the pricing. We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Babyfair
Great company and product
Great company and product. Very helpful and quick delivery. Would definitely recommend and use the company again. Thanks
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our service and timely delivery. It’s wonderful to know that your experience was helpful, and we truly appreciate your recommendation.
We look forward to assisting you again in the future!
Kind regards,
Babyfair
Vastaus yritykseltä Winksleep
Thank you for taking the time to share your positive feedback. We’re delighted to hear that you are enjoying your mattress and that our team was helpful. Providing excellent service and ensuring our customers’ needs are met is very important to us, and your kind words mean a lot.
We look forward to assisting you again in the future!
Kind regards,
Babyfair
Not a firm orthapoedic mattresss
30. joulukuuta 2025
Vastaus yritykseltä Winksleep
Thank you for your feedback. We’re sorry to hear that the mattress did not meet your expectations for firmness. Comfort can be subjective, and we truly value your experience. Please contact the WinkSleep team so we can assist you further.
Avoid this company – months of delays, no delivery, no refund
I strongly advise being very careful with this company.
We ordered a bed in October from Winksleep. Since then, we received multiple emails (at least 5–7) confirming delivery on specific dates, but no delivery ever took place.
Initially, Winksleep did not respond to our emails at all. Only later did we start receiving replies from Babyfair, who appear to be connected to Winksleep and handling the same order. This lack of clarity about who is actually responsible only added to the confusion and delays.
The items that were delivered were incorrect and mismatched, and the situation has dragged on for months. Communication has been extremely poor, with repeated promises of calls, updates, and deliveries that never happened.
At one point, even the delivery service contacted us asking whether we had spoken to the supplier and when the bed would be delivered — while the company itself remained silent.
When we requested a refund, we were told it would only be processed if we closed a bank chargeback first, despite the issue being unresolved. We are still left with an incorrect bed taking up space in our small flat, causing significant inconvenience.
Overall, the lack of reliability, accountability, and customer care has been unacceptable.
Based on our experience, I would not recommend dealing with this company.
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Winksleep
We’re very sorry for the repeated issues and frustration this has caused. To help us resolve this quickly, please contact the WinkSleep team with your order number so we can review your case and make things right.
— WinkSleep Team
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