We were happy with every step of the process with Drayton Motors Scunthorpe. Particularly the friendly and professional service from Bailey. We were given all the information we needed, had a great te... Näytä lisää
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Saurav was brilliant! Super helpful and made sure I got the right deal for me, also gave me a courtesy call a couple of weeks later to make sure the car was still running correctly! 10/10 service so f... Näytä lisää
Yritys on vastannut
Highly professional and friendly service from start to finish. Every question answered fully & clearly by Raymon our sales person who was also was good humoured and felt trustworthy. Recommend this de... Näytä lisää
Yritys on vastannut
Awful cheap merchandise. Doesn't look anything like the photos on their website. To get a refund they insist that the item is shipped back to China and expect the customer to pay shipping and customs... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Drayton Motors (formerly Wilson and Co) in Bolton, Scunthorpe and Grimsby are part of a group whith businesses throughout Lincolnshire. The Drayton Motors Group represents Vauxhall, Peugeot, BYD, Kia, Suzuki, Omoda and Jaecoo. Drayton Motors are a family owned group, established in 1998. With ten dealerships offering new, used, service and parts, the group are part of the AM100.
Yhteystiedot
Hewitts Avenue (Head Office Enquiries), DN36 4SE, Grimsby, Yhdistynyt kuningaskunta
- 01472 290290
- enquiries@draytonmotors.com
- wilsonandco.com
4,5
Erinomainen
613 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 92 %: iin saamistaan huonoista arvosteluista
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I would definitely recommend Drayton…
I would definitely recommend Drayton Motors. The car was in great condition and the process was made very easy by Stacey the sales advisor.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your lovely feedback. I’m delighted to hear Nathan made the whole process of buying your car such a pleasant experience.
His friendly, knowledgeable, and professional approach is exactly what we aim for, and I’ll be sure to pass on your kind words to him.
Thank you again for choosing Drayton Motors.
Best regards,
Jason Carter
Head of Business
Drayton Motors
Extremely helpful staff
Josh the salesman was extremely helpful throughout the whole process, the car I wanted was one of four available
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your feedback. I’m sorry to hear how frustrated and disappointed you feel regarding this situation.
I understand the finance agreement linked to your part exchange has now been fully settled, however I do appreciate the inconvenience and concern caused whilst this was being resolved.
Unfortunately, whilst we fully prepare and inspect all vehicles prior to sale, cars are mechanical products and, from time to time, unexpected failures can occur. In this case, we appreciate the issue arose very shortly after purchase and we have been actively working to repair the vehicle as quickly as possible whilst also ensuring the repair is completed correctly.
A courtesy vehicle has been provided throughout to keep you mobile, and we remain committed to supporting you through the process. We would be more than happy to welcome you back into the business to discuss matters further and work towards an amicable resolution.
Kind regards,
Jason Carter
Head of Business
Drayton Motors
The whole process of buying was made…
The whole process of buying was made simple all the staff were very obliging non aggressive and helpful I would definitely purchase again with them again
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your kind feedback. I’m delighted to hear the whole buying process was made simple and that the team were helpful, approachable, and never pushy.
It’s great to know you would choose to purchase from us again — that really means a lot to the whole team.
Best regards,
Jason Carter
Head of Business
Drayton Motors
Had my car in for its service and…
Had my car in for its service and needed couple of repairs which I wanted to be completed today as need car for work this was completed today excellent standard. Want to say a big thank you to Nicola she has excellent customer service skills she was helpful every step of the way she is a asset to your company please can you pass on my feedback to her. Also thank you to the mechanic for his excellent work to a high standard once again thank you.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for such a fantastic review. I’m delighted to hear the team were able to complete your service and repairs the same day so you could get back on the road for work.
It’s especially great to hear how well Nicola looked after you throughout the process. I’ll absolutely pass on your kind words to her — she’ll be thrilled to hear your feedback. I’ll also ensure the technician receives recognition for the high standard of work carried out.
Thank you again for your support and for taking the time to share your experience.
Best regards,
Jason Carter
Head of Business
Drayton Motors
Raggi was the sales person who sorted…
Ragging was the sales person who sorted everything, from looking for the right car for me, test driving it, paperwork making sure I understood everything. Most importantly got me a hot drink whilst sorting all this out. The treatment that was shown throughout this experience was fantastic.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your great feedback. I’m delighted to hear the service fit perfectly around your day and that the drop-off and collection were easy for you.
We really appreciate your support and hope to see you again soon.
Best regards,
Jason Carter
Head of Business
The experience at Drayton Motors…
The experience at Drayton Motors Scunthorpe was good because we felt no pressure . On arrival Raggi(Sales executive) came out and introduced himself and said he wouldn't be following us around and we just had to ask if we wanted any vehicle unlocking or further information. Extremely knowledgeable and professional service throughout purchase with regular updates prior to car delivery date, and courtesy call a few days later to check in. I am happy to recommend Draytons to anyone ."
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear you enjoyed a relaxed, no-pressure experience from the moment you arrived, and that Raggi looked after you so well throughout.
That approach — giving customers space while being on hand to help — is exactly what we aim for, so it’s great to know it made a difference. I’m also pleased to hear the communication and follow-up met your expectations.
Thank you again for your recommendation — it’s very much appreciated.
Best regards,
Jason Carter
Head of Business
Raymon was brilliant - Grandland is fantastic!
Raymon was brilliant, professional and attentive through every step of the sale from original enquiry to handover. Cannot recommend him enough. Thank you for a wonderful experience.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that Raymon looked after you so well and provided a professional and attentive experience from start to finish.
It’s great to know you’re enjoying your Grandland — a brilliant choice! I’ll be sure to pass on your kind words to Raymon.
Thank you again for your recommendation and for choosing Drayton Motors.
Best regards,
Jack Eastwood
Head of Business
I had a great experience at Drayton…
I had a great experience at Drayton Motors Grimsby because Josh went above to explain things and get me the best price.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your great feedback. I’m delighted to hear you had such a positive experience at Drayton Motors Grimsby and that Josh went above and beyond to explain everything and secure you the best possible deal.
I’ll be sure to pass on your kind words to him — he’ll really appreciate it. Thank you again for choosing us.
Best regards,
Jason Carter
Head of Business
I would recommend Drayton Motors…
I would recommend Drayton Motors Scunthorpe to friends and family because I have used them for 10 years now and always been friendly and helpful. Had an issue once years ago and it was solved within 24 hours. I plan to use them in the future too.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your continued loyalty over the past 10 years — that truly means a great deal to us. I’m delighted to hear that you’ve consistently found the team friendly and helpful, and that any issues have been resolved quickly when they’ve arisen.
Your support and recommendation are very much appreciated, and we look forward to continuing to look after you in the future.
Best regards,
Jason Carter
Head of Business
Josh is the man!
Josh was incredibly attentive and made me feel like a priority and not just another sale.
The whole team that I met whilst in purchasing couldn't have been nicer and made what was a bit of a nervous experience a very enjoyable one
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for such a brilliant review — I’m sure Josh will love the title! 😄
I’m delighted to hear he made you feel like a priority and helped turn what can sometimes be a nervous experience into an enjoyable one. That personal approach is exactly what we aim for.
It’s also great to hear the wider team made such a positive impression. I’ll be sure to pass on your kind words to everyone involved.
Thank you again for your support and for choosing Drayton Motors.
Best regards,
Jason Carter
Head of Business
Drayton Motors Grimsby were fantastic…
Drayton Motors Grimsby were fantastic because Nathan was an absolute pleasure to meet, no pushy sales pitch but full of advice and friendly, professional and courteous as was all the staff who I spoke too, made buying the car easy and fun, we'll done 👍👍🤘
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that Nathan made such a great impression and provided a friendly, professional, and no-pressure experience.
It’s great to know the whole team helped make the process easy and enjoyable — that’s exactly what we aim for. I’ll be sure to pass on your kind words to Nathan and the team.
Thank you again for your support and for choosing Drayton Motors Grimsby 👍
Best regards,
Jason Carter
Head of Business
Served by a gentleman called Raggi
Served by a gentleman called Raggi, excellent customer service. Very pleasant and helpful.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your kind feedback. I’m delighted to hear that Raggi provided excellent customer service and made your experience pleasant and helpful.
I’ll be sure to pass on your kind words — he’ll really appreciate them.
Best regards,
Jason Carter
Head of Business
The sales representative was excellent
The sales representative was very helpful. He listened to all our worries about driving a different car and allowed us time to do think about what we were doing
We had a number of test drives before purchasing a car. There was no pressure.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear you had an excellent experience purchasing your new car and that Raggi made sure everything was in perfect condition for collection.
Taking the time to explain the technology and ensure you feel confident with your new car is so important, so it’s great to know he went the extra mile for you. I’ll be sure to pass on your kind words.
Thank you again for your recommendation — it really means a lot to us. Enjoy your new car!
Best regards,
Jason Carter
Head of Business
Extortionate Cost For New Brake Discs
Originally bought my car from Wilson & Co in Scunthorpe which has now been rebranded to Drayton Motors. I had a service plan which covered my annual service + MOT.
However I was informed that I urgently required new brake discs to pass the MOT which cost £399.32
In hindsight I should have had the discs fitted elsewhere at a considerably cheaper price. No complaint regarding the quality of work but I am now regretting that I agreed to the outrageous cost.
Total ripoff and having obtained a dozen quotes from elsewhere all at least £100 cheaper, I shall not be using their service department again. In conclusion I strongly recommend that others look elsewhere for much cheaper quotes.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your feedback. I’m sorry to hear you feel disappointed with the cost of the brake disc replacement.
We always aim to be transparent with our pricing and ensure all work is carried out using quality parts by trained technicians, with quotes agreed in advance before any work is completed. I do appreciate that there are often cheaper alternatives available elsewhere, however our pricing reflects the standards, parts, and level of service we provide.
I’m pleased to hear you were happy with the quality of the work carried out, but I’m sorry that the overall experience has left you feeling this way.
Thank you again for your feedback.
Kind regards,
Jason Carter
Head of Business
Ryan and Stacey went above and beyond…
Ryan and Stacey went above and beyond for me . overall the experience was great! highly recommend this dealership to anyone!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that Ryan and Stacey went above and beyond for you and that you had a great overall experience.
I’ll be sure to pass on your kind words to them — they’ll really appreciate it. Thank you again for the recommendation and for choosing Drayton Motors.
Best regards,
Jason Carter
Head of Business
Drayton Motors
Failed to make Early Settlement Payment
The dealer failed to make a payment in accordance with the early settlement quote. After an initial complaint a refund was agreed on the 13th March, 1 month post this date and despite chaser contact no payment has been forthcoming and Court action appears likely.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your feedback. I’m sorry to read your comments and understand your frustration regarding the delay in payment following your early settlement.
This is clearly not the level of service we aim to provide, and I apologise for the lack of resolution to date. I would like to personally review the details of this matter as a priority to ensure it is fully understood and resolved without further delay.
Please contact me directly at the dealership with your details so I can take ownership of this and bring it to a conclusion as quickly as possible.
Kind regards,
Jack Eastwood
Jack.Eastwood@draytonmotors.com
Head of Business – Bolton
Highly recommend!
The sales people Gamze and her manager Paul were great! Since buying the car a couple of faults emerged and they delivered me a courtesy car to my work place whilst they dealt with the issues on my car.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that Gamze and Paul looked after you so well and that the team were able to support you quickly when a couple of issues arose.
Providing a smooth experience and keeping our customers mobile is really important to us, so it’s great to know the courtesy car and service made a difference.
Thank you again for your recommendation — it’s very much appreciated.
Kind regards,
Jack Eastwood
Head of Business – Bolton
Poor Wilson's aftercare…
Called in today 27 march wanted small service plus fuel gauge not working told diagnostic needed will have to pay .told mo at desk car brought may 20th 2025.told me 19th of may for diagnostic. if covered will not have to pay. my warranty is a waste of time they have no after care will never use them again.the only one with any customers care is Raymond.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for your feedback, and I’m sorry to hear how disappointed you feel following your visit. I completely understand your frustration, particularly when you are trying to get a fault looked at and are then faced with diagnostic booking delays.
Whilst some faults do require diagnostic time to properly establish whether they fall under warranty cover, I do appreciate how this can feel frustrating from your perspective, especially when you are looking for a straightforward resolution.
I’m pleased to hear that Raymond has looked after you well, and I will ensure your comments are shared with him. In the meantime, I would like the opportunity to review your concerns personally and see whether we can assist further.
Please feel free to contact me directly at the dealership so I can look into this for you.
Kind regards,
Jack Eastwood
Head of Business – Bolton
Parts sorted
I spoke to Paul in the parts department at Wilson’s Grimsby. I think his surname is Greenway.
I have been after a part via my Mechanic for approximately six months who kept saying that it was on backorder or not available. Having spoke to Paul he took the time and effort to look in the back and through parts that had been there awhile. He actually found an old one in the back and quoted me the same price for the actuator even though it had vents with it I think because it had been there awhile. I would give him 10 out of 10 for Service and this will encourage me to come directly to Wilson’s in future.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for taking the time to share such positive feedback. I’m delighted to hear that Paul in our parts department was able to help track down the part after you had been trying to source it for some time.
Going the extra mile to find a solution for our customers is exactly the level of service we aim to provide, so it’s fantastic to hear Paul was able to assist and get you sorted. I’ll be sure to pass on your kind words to him — he’ll really appreciate the 10 out of 10!
Thank you again for your support, and we look forward to helping you again in the future.
Best regards,
Jason
Poor experience for first time buyer
Recently passed my driving test and was finding the process of finding my first car really overwhelming. I was under the impression that purchasing a car from a Vauxhall approved dealership, was the smartest and most trustworthy option.
I visited this dealership to view a car, discussed finance options/monthly payments and even agreed to go above my original budget. After being chased for my decision about the vehicle, I placed a £600 deposit to secure it. Days later, I was then informed that the car actually required over £4,500 worth of work. Repairs that the dealership has no intention of paying for.
To follow this, I then had to go out of my way to ask what this meant for my finance check. I was told that a hard search had already been processed which has now left a mark on my credit file, with no car to show for it.
I do have to note, the salesperson I was working with has been very apologetic and has done their best to find me alternative vehicles so this is by no means aimed at them.
However, it is completely unacceptable for a dealership to advertise vehicles, allow customers to view them, discuss finance and even take substantial deposits on cars that are apparently not roadworthy or require thousands of pounds in undisclosed repairs.
As a young woman purchasing her first car, I feel this dealership is exactly what everyone warns you to avoid. I will not be using their services again nor would I recommend to anyone else.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drayton Motors
Thank you for taking the time to share your experience. I’m very sorry to hear how disappointing this situation has been for you, particularly when purchasing your first car should be an exciting and positive experience.
Occasionally during the preparation process, vehicles can present issues that are not initially apparent until they go through our workshop inspection. When this happens, we will not release a vehicle that does not meet our standards, which unfortunately can sometimes mean a vehicle cannot proceed as originally planned. While this is done to ensure safety and quality, I completely understand how frustrating this must have been from your perspective.
I’m pleased to hear that the salesperson you were dealing with has been supportive and apologetic, and I appreciate you acknowledging their efforts. However, I would like the opportunity to personally review the situation with you, including the finance application and the handling of the vehicle preparation, to ensure everything has been managed correctly.
If you are open to it, please contact me directly at the Bolton dealership so I can look into this further and see how we can assist you moving forward.
Kind regards,
Jack Eastwood
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