Wild Secrets Arvostelua 

I shop with the best too get the best ❤️

Quality products, easy to deal with and fast discreet postage

‘Triage Trixie’ certainly did the trick! My husband had leg surgery and needed a sponge bath. Let’s just say Naughty Nurse was very thorough! Costume was a perfect fit and nice quality. Delivery was speedy and stress free. Would definitely order more. Husband thinks he might need to get arrested next time!!

Wild Secrets has designed their returns process to actively work against customers. Their system is set up to trap you in automatic denials, excluding refund on items no matter your reason for requesting a return -Whether it’s the wrong size, a change of mind, or a product that simply doesn’t suit you, their pre-selected return options lead to one inevitable outcome — denial (you can check this yourself by reading their return policy [link blocked]).

They hide behind the excuse of “health and wellbeing,” but this isn’t about protecting customers — it’s about protecting profits. Refusing all returns under the guise of hygiene while pushing products and promoting a return system is nothing short of predatory. Customers are left powerless, out of pocket, and unheard. Even insulted in our case.

For a company claiming to value “customer satisfaction,” their rigid policies prove otherwise. No flexibility, no accountability — just a convenient way to ensure they never lose a dollar. If they truly cared, they would provide fair solutions rather than trapping buyers in a no-refund nightmare.

Don’t support businesses that exploit their customers. There are plenty of other adult stores out there that treat their customers with respect and fairness. Spend your money where your satisfaction actually matters. Wild Secrets certainly won’t deliver on that.

RESPONSE: Feedback is based on direct interpretation and utilisation of your return policy, is factual in nature as far as can reasonably be interpreted highlights the most likely outcome and purpose of your return processing page. We stand by our criticism and warning to your customers. In relation to the item and review you mention; No fraud committed as you were informed honestly and without prejudice and no item was returned. As to how you have respond both in email and to feedback, I/we have little pity for the feelings of your staff as they clearly had no kind regard for our situation and losses. I/we offer for feedback to be removed if an apology is provided and a refund of the lesser value duplicate item is received. Otherwise I/we withhold the right to critique any and all aspects of the site, business and products with which we have used/purchased and and furthermore we withhold the right to do this on any review platform or account. I/we genuinely rate your return policy 1star and this is now 100% locked in after further investigation.

RESPONSE 2:
Perhaps you should re-read our email exchange. -We *proposed* putting the unused duplicate item in the packaging of the other unopened item. You denied this.
-We *proposed* returning the other unused item instead of the unused open item. You denied this.
-We highlighted our honesty to you in that no swap was attempted (as I’m sure many lesser honest people would do). You proceeded to essentially accuse us of fraud and jam your policy figuratively in our faces.

Thank you for your engagements, they have been quite fun. Enjoy the $100 you gouged from your previously loyal and long time customers

Goodbye.

RESPONSE 3: It seems we are continuing to discuss this matter beyond your stated end point.

-The swapping of the packaging was an idea as we had disposed of the other packaging, or rather -it was not in a returnable state. As such we were trying to do right by you in providing undamaged packaging. It was not known at the time that opened packaging would AUTOMATICALLY according to your return policy result in a return denial. That is the ridiculous point we are illustrating here. -Your policy eliminates any hope of returning a product (whether used or not) simply because it has been opened. Hence the offer to return the other duplicate (albeit different colour) product. There was no intention to commit fraud, only find a solution to a problem, this is a concept you clearly want to shoot down by any means. The fact that your policy is so rigid that a return is essentially deniable by selecting *any* reason in the provided list is itself a major offence against your customers. It is what we could refer accurately as; leading the witness.

I think I/we have at this point have compelling grounds provide another review based on the senseless nature of these exchanges with Wild Secrets Customer Service. Accommodating a minor request to help a long-term customer correct a mistake would be a small loss for your company. The item should never have been purchased in the first place. However, rather than demonstrating understanding or flexibility, or offering even a partial refund or credit as one would normally expect you have continue to respond with impersonal corporate rhetoric.

The company did real well & was discreet &totally enjoyable.

Bought a product and opened it, didn’t use but went to put it away and realised we already had one still in its box from 20 months ago (we’ve bought a lot of toys). Initiated a return but as it was opened this was denied. Contacted them to request return of the unopened one which was denied despite being the same product of a different colour. They told us the previous order didn’t exist (it was only 2 orders back?) -no apology given when shown that was wrong. We Could have just swapped the new and old and sent it back but we did the honest thing and let them know. Asked them for a solution since they denied all three of ours and they essentially insulted our efforts and pushed the 90day policy like a power trip. Long Time Customers no longer.

The response from Wild Secrets is entirely predictable and corporate. No apology for insult and mistakes made. I encourage everybody to fight back against the business. Their return options are designed to result in a policy denial. You have to customise return requests through an entirely different link to instigate a request for defective items. I’d like to point out that no, they are not going to be able to tell undamaged packaging has been opened carefully, the insinuation is to discourage readers to do the same. For a huge business like this the profit gouging is deplorable.

Easy to use website, fast delivery.

Excellent product. Excellent service, great value for money and swift delivery.

Have the items that I like, love the different styles and some promos. Only down side is that they changed their package from box to plastic. When the items arrive sometimes they're squashed...

Easy ordering,fast delivery and great quality.

Checkout and searching was a breeze, so hard (that’s what she said)not to buy anything else, fantastic website

Awsome products and deals and great service

I called up since my toy stopped working, and the team was super kind and helpful! Love this store! Had a few laughs as I said I wanted a replacement as the toy was just, PERFECT! 10/10 would recommend to a friend!! Came super fast, as anyone who uses this toy would! 😋

Quick delivery, easy to use website, i mean, what more can you ask for?? Delivery was a neat little blacked out thing too

Too easy! Lots of stuff, a variety of options and reasonable prices, plus discounts + sales! Love this site, and arrived super quick. Thank you!

The ease of using the website to make my purchases & the excellent delivery service. The purchase was for my partner and it was the first time she had used a vibrator and was throughly satisfied.

Great range of prostate toys at excellent prices. But wait, there was more - a choice of a free qift I could select at checkout! Package was rapidly dispatched to my AusPost parcel locker at work. Could not wait to get home for the fun to begin so the free plug gift was quickly inserted. Made every meeting that day, sooooo much more enjoyable......

Omg! So I’ve been looking at the website for MONTHS now and the prices have been great even recommended to my mother-in-law!! Well..welll..well theres now six new customers! She’s shared with friends and some family members 😉

She loves the website and the various toys definitely brought back aome spark if you know what I mean

Delivery was initially scheduled for one day then reset to a window for two to four days after the initial day and was delivered on the third day. Over all product was what was expected and we love it! The variety in the pack is cool and convenient as all in one. We will be shopping more!