Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Packing for delivery , especially cardboard boxes, has to be done properly. The boxes need to be folded flat and the bottles placed in a air bubble package. Not put the bottles into the actual cardb... Näytä lisää
Yritys on vastannut
5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better tha... Näytä lisää
Yritys on vastannut
First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Yhteystiedot
Elixir House, NW10 7SF, London, Yhdistynyt kuningaskunta
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4,7
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Whisky.Auction
Good morning John. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Great all round buying experience …
Whisky Auction provide a great service from the point of registration, auction activity and then finally to completion of any purchases including delivery. I have not yet used them to sell but their offering seems very comprehensive.
17. lokakuuta 2024
Vastaus yritykseltä Whisky.Auction
Good afternoon Colin. Thank you for taking the time to leave us a review. It's great to hear that you're happy with our service. All the best, The Whisky.Auction Team
First time buyer
I’ve sold through Whisky Auction, but this is my first time buying. Like the selling experiance I’ve had in the past, purchasing a bottle was simple. They are very clear on fee’s you will incur, this allows you put in a maximum bid know what your final cost will be if it was to reach your highest bid.
Once I’d paid it only took a few days before my bottle was safely delivered, well packed and exactly what was shown on the site.
16. lokakuuta 2024
Vastaus yritykseltä Whisky.Auction
Good afternoon Perry. Thank you very much for taking the time to review Whisky.Auction. It's great to hear you've enjoyed your buying experience with us as much as selling. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Fast response and very helpfull
20. syyskuuta 2024
Vastaus yritykseltä Whisky.Auction
Good morning Terence. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Quick and easy
Quick and easy to follow the instructions and paying for the purchase, communications via email very clear.
18. syyskuuta 2024
Vastaus yritykseltä Whisky.Auction
Good morning Mr Rowley. Thank you for taking the time to leave us a review. It's great to hear your positive feedback. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Excellent service
Excellent service! Very easy process and everything is well organised with very clear instructions. All managed on an online account. Incredibly simple but very effective.
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Whisky.Auction
Good morning Kathryn. Thank you for taking the time to review Whisky.Auction and for your great feedback. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Easy to deal with very professional…
Easy to deal with very professional these guys know there stuff if your a seller or a buyer you will get a good result this is a one stop shop for whiskey lovers.
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Whisky.Auction
Good afternoon Lee. Thank you very much for taking the time to leave us review. It's great to hear your positive feedback which has been passed onto all of the team. All the best, The Whisky.Auction Team
The whole process is quite simple
The whole process is quite simple. Like any other auction you choose what you want to bid on, place your bid and chose an upper limit and then wait. You are given daily updates on the auction lots when you have been outbid and gives you the opportunity to bid again. Should you be lucky enough to win you are told exactly what you need to pay, including commission and P&P. The rest is done for you so sit back and wait for your winning bids to arrive.
15. elokuuta 2024
Vastaus yritykseltä Whisky.Auction
Good afternoon Mr Law. Thank you for taking the time to review Whisky.Auction and for your great feedback. We're so glad you're happy with our auction platform and process. Do let us know if we can help with anything going forwards. All the best, The Whisky.Auction Team
I was able to bid and go back and forth…
I was able to bid and go back and forth to the lots on auction in a smooth way.
15. elokuuta 2024
Vastaus yritykseltä Whisky.Auction
Good afternoon Mr Jawad. Thank you for taking the time to review Whisky.Auction and for your great feedback on our auction platform. All the best, The Whisky.Auction Team
Vastaus yritykseltä Whisky.Auction
Good morning John. Thank you very much for your review and for your great feedback. All the best, The Whisky.Auction Team
Vastaus yritykseltä Whisky.Auction
Good morning Ian. Thank you for taking the time to leave us a review. It's great to hear your feedback. All the best, The Whisky.Auction Team
Vastaus yritykseltä Whisky.Auction
Good morning Gabriel. Thank you for taking the time to review Whisky.Auction. Your review is much appreciated! All the best, The Whisky.Auction Team
Everything is going well but the…
Everything is going well but the commission price is to high.
16. elokuuta 2024
Vastaus yritykseltä Whisky.Auction
Good morning Roman. Thank you for taking the time to review Whisky.Auction. Best wishes, The Whisky.Auction Team
Do not like the payment system for sold bottles
Did not like having to chase for payment. But also do not like the fact that Whisky.auction makes more money when payments are late from buyers yet passes none of that penalty to the seller.... and probably earns interest on the sellers 'held' payment.
Working on 5% interest it soon adds up on large sums held.
Also a lot of your competitors do not charge sellers a commission.
16. elokuuta 2024
Vastaus yritykseltä Whisky.Auction
Good morning Mr Smithson. Thank you for taking the time to leave a review. We're sorry you felt the need to follow up the payment. Please do refer to the 'payment for the lot' section in our terms & conditions for full details on how our payment to buyers works. Do let us know if you have any further questions. Best wishes, The Whisky.Auction Team
Vastaus yritykseltä Whisky.Auction
Good morning Mark. Thank you for taking the time to review Whisky.Auction, and for your great feedback! All the best, The Whisky.Auction Team
A really good fine and rare whisky…
A really good fine and rare whisky auction site. Simple to use and to bid online on the lots, and with an excellent post-sale delivery service. I’ve been using them for some years now and still very happy with the way they look after their customers. Thank you.
15. elokuuta 2024
Vastaus yritykseltä Whisky.Auction
Good morning Jack. Thank you very much for taking the time to leave us a review, and for your great feedback. It's great to have you as such a loyal customer and we're here to help if you need anything going forwards. All the best, The Whisky.Auction Team
quality....
15. elokuuta 2024
Vastaus yritykseltä Whisky.Auction
Good morning Mark. Thank you for taking the time to review Whisky.Auction and for your positive feedback. All the best, The Whisky.Auction Team
Their packing is superb & deliver cost most reasonable, delivery is always fast.
Their packing is superb & delivery cost
15. elokuuta 2024
Vastaus yritykseltä Whisky.Auction
Good morning Anthony. Thank you very much for taking the time to review Whisky.Auction and for your great feedback! All the best, The Whisky.Auction Team
The standard of whiskies is excellent…
The standard of whiskies is excellent and the service you receive as a buyer is 2nd to none .
15. elokuuta 2024
Vastaus yritykseltä Whisky.Auction
Good morning Ewan. Thank you for taking the time to review Whisky.Auction. It's great to hear your positive feedback and do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Vastaus yritykseltä Whisky.Auction
Good morning. Thank you for taking the time to leave us a review, and we're sorry you haven't been happy with your experience with Whisky.Auction. I can see our Head of Auction, Gemma de Jesus, has been discussing your issue with delivery addresses with you over email so do let us know if we can help further. Best wishes, The Whisky.Auction Team
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