Web Hosting Canada Arvostelua 

Awful, shared hosting performance is terrible and support is non-existent. Had to migrate site away to an alternative hosting provider. Still waiting to hear any response from WHC's support.

Update: they've migrated our account onto another server that hasn't run out of space so performance is more stable. Has cost us a full day of admin and dev to mitigate these issues, let's see how long the new server stays stable..

The quality and reliability of the service have significantly deteriorated. We experienced approximately 15 consecutive days without functioning email services, which severely disrupted our business operations.

During this period, we were unable to receive or respond to customer inquiries, order-related messages, and other important communications. As a result, we lost several potential clients, missed business opportunities, and suffered financial and reputational damage.

Email communication is an essential part of our daily operations, and an interruption lasting 15 days is unacceptable for a professional hosting provider. Despite paying for a reliable service, we did not receive the level of availability, technical support, and service continuity that was promised.

We are therefore requesting a complete investigation into the outage, a detailed explanation of what caused the problem, confirmation of the corrective measures taken to prevent it from happening again, and appropriate compensation for the prolonged service interruption and the resulting business losses.

I wanted to work with a Canadian company, but am baffled at the level of gaslighting and complete misinterpretation from the support team. They ended up deleting my entire site and overwriting it with blank wordpress files, and no matter how many times I try to explain what happened in different ways they cannot seem to understand what I need done, and keep making it worse instead of fixing anything. Their "live chat" is also laughable as they take hours to respond to anything, even if you respond to their update within a few minutes.

I have now asked multiple times for a refund as it's clear I will not be able to get any of my files restored, but they keep telling me my files are there when they are not and ignoring the cancellation/refund request.

NO SUPPORT over 3 days every afternoon email or webmail stop working i called but the line just KEPT HANGING UP ON ME to open a ticket you have to go through the AI i requested the ticket Friday around 1 pm a human finally answered me by creating the ticket almost 24 hours later so it take 24 hours to just create a ticket that's stupid so i wont be renewing

UPDATE (full review below) — website restored:
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The website has now been restored and checked, and everything is working correctly.
I understand that mistakes can happen, even serious ones. The good news is that WHC ultimately restored the website.
I also want to specifically acknowledge Nessim, who took my call on Sunday, listened carefully, understood the urgency of the situation, and finally provided the level of support this issue required! He also called me back within about 15–20 minutes with a real update, as promised.
I also want to thank Youssef, who restored the website.
Kudos to both of them.
They were the people who finally helped resolve the issue!
I am leaving my original review below because the overall support experience before that point was still very frustrating and should not have happened.
I will continue using WHC for now, and I would be happy to leave a separate positive review in the future if the service proves reliable over time.
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I want to warn anyone considering WHC, especially if you are launching a new website! Just read this.
I chose WHC partly because I wanted to support a Canadian company, and their support reviews looked promising. Unfortunately, my actual experience has been beyond horrible.
My website was already live and working. I contacted WHC support about what looked like a simple issue inside the client portal: the dashboard was still showing a stuck WP staging status. I clearly explained that the website was live, that I did not need staging, and that I specifically asked them to ensure the live website would not be affected, which I highlighted in each of my messages.
After WHC “fixed” the issue, my live website went down. From what my developers and I can see, the website files, database, and visible backups appear to be gone or reset. What should have been a simple client portal/status correction has turned into a full website outage and then into a nightmare trying to reach their support!
So I don’t even know what the worst part of this whole experience is: my website down or their support?!
I have been trying to reach WHC since yesterday by phone, chat, and support messages. I waited on the phone 15-30 min 5 or 6 times - no answer and no estimated wait time when you call them (and it’s during regular working hours as well)!
Nobody replied properly until I started a new chat. Only after that was my case apparently moved to Level 2 support, but even then, I received only a generic message saying that the issue is complex. No ETA. No contact person. No clear explanation. No confirmation of what happened and whether they have a backup or can restore the site.
My website has been down for almost 24 hours, and I am still waiting for an update from them, but have only received a generic message so far.
This is unacceptable for a hosting provider. Mistakes can happen, but when a hosting company’s action takes a live business website offline, there should be immediate escalation and clear communication. So far, I have received NONE of that!
I cannot recommend WHC based on this experience. For anyone using them for a new website, BE EXTREMELY CAREFUL!
A simple support request in the client portal may turn into a much bigger problem, and getting urgent help, or any help at all, may be far more difficult than they claim in their support and marketing messages.

These guys have more down than uptimes, I am with them for now, however planning to move to more reliable providers. Phone line is also down sometime, you can't get hold of them at all doring the downtime. Ticket system sucks. Be aware.

I tried transferring two domain registrations from Netfirms to WHC to save some money. The issue: once I paid for the transfer and verified my email, I was presented with a lengthy survey asking, "What best describes what you're trying to do right now?"

None of the answer options applied to my case. However, that's not even the point—the survey should be completely optional, not forced on new clients. This was not part of the agreement when I signed up for their services.

After fighting with their chatbot for a few minutes, I had to wait another 15 minutes to reach a human. Hadil suggested logging out and logging back in, but that didn't work. When I asked for a refund, I was told the survey only takes a few minutes to complete.

It might seem like a small thing, but to me it's an indicator of how the company handles business in general.
Update: I received full refund, however, I will not use their services.

Excellent service, great platform. Easy and simple to use, and the staff are a delight to deal with. They are expert technically and superb in customer service

Great and Quick Support

UPDATE: 3 weeks later and still waiting to for a resolution...I finally got a human to leave a message asking when I was available...I r responded giving two different 2 hour slots on 2 separate days..that was last week...STILLWAITING

UPDATE: 2 weeks later - still no help..have 2 open tickets...still waiting...

I am a first-time user. WHC’s server error “domain shares its document root” deleted my Sitejet site for dofyarchives.ca. The Backups panel is completely empty.

WHC Support: 5.5 hours on live chat with no escalation or fix. Agent had no idea hoe to restore data. Phone help puts you on hold 30 minutes then hung up. Did it more than once. Ticket system link is broken — no way to follow up.

Result: Complete data loss, no backup recovery offered, no accountability. As a user with AODA needs I received zero help.

Beginners: Their “easy” Sitejet builder has no safety net. When it breaks, support can’t help you.

Filing CCTS complaint + demanding refund. 1/thin

Human technician resolved my issue in less than 2 minutes. He knew exactly what the issue was. Unfortunately, the AI assistant struggled and was not able to resolve the issue. Humans still needed...

Web Hosting Canada Review
Web Hosting Canada has proven to be highly unprofessional in handling server issues. The service is consistently slow, and there are no proper offices to escalate concerns. Each time you contact support, you are forced to re-explain the same problem to a new assistant, which wastes time and shows a lack of continuity. After repeated frustrations, I am seriously considering moving to another hosting provider.

I was having issues on our dedicated servers with them getting errors upon updating and Seth sorted this out for us. Very quick to reply, and extremely helpful and professional.

Excellent Canadian-owned hosting services and domain registrations. Friendly, helpful, and knowledgeable tech support!💯🛜

Assistance en tout temps, résultat immédiat... gentillesse et compréhension du personnel,

Je suis ravi et satisfaite du service client, ils sont toujours rapides et efficaces lorsque nous avons besoin d'aide. Je recommande Hébergement Web Canada 😊

I was having a hard time figuring out a DNS issue and needed to go through the process step by step. It was a long process because we had to undo an error I had made in my first attempt over a week ago. I really appreciated the time and "patience" of the chat bot! My problem was completely resolved and my website will be up and running soon!

Thank you, Nessim. Very reliable and helpful support. I appreciate all your assistance. 5 stars!

Full responses to my questions; quick replies; excellent knowledge of WHC's offerings.