The Hansgrohe logis bathroom type hooks look just as shown on West One Bathrooms website. Perfect size arrived in perfect condition. Very good quality item & great value sale item. We bought 5. West O... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
The Hansgrohe logis bathroom type hooks look just as shown on West One Bathrooms website. Perfect size arrived in perfect condition. Very good quality item & great value sale item. We bought 5. West O... Näytä lisää
Yritys on vastannut
Excellent service we had a small issue and it was resolved straight away by the team at west one
I purchased a Wc Brush Set. The goods were damaged slightly or of a poor quality. The packaging was also not complete and so I suspect the product could have been ex display or used. When I contacted... Näytä lisää
Yritys on vastannut
Great experience dealing with W1 Bathrooms. Everyone was friendly and helpful, but importantly they were also the cheapest. Everyone went to a lot of trouble to get my items delivered quickly to site... Näytä lisää
Yritys on vastannut
As the sister company of the illustrious and innovative West One Bathrooms, which for over 40 years has been a leader in luxury bathroom design and supply, West One Bathrooms Online offers a curated collection of products along with a high quality of service and guidance.
Unit D Davis Road Industrial Park, Yhdistynyt kuningaskunta
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Vastaus yritykseltä West One Bathrooms Online

Vastaus yritykseltä West One Bathrooms Online

Vastaus yritykseltä West One Bathrooms Online
Amazing service, followed on my order as they realised I ordered the wrong product. Promo delivery - fantastic and will order from them again.

Vastaus yritykseltä West One Bathrooms Online
Very helpful online advice as to which products suited my requirement with links to order. Order was very straightforward and delivery was on time.

Vastaus yritykseltä West One Bathrooms Online
Still awaiting a refund for missing parts to toilet cistern, very poor communication and follow up even after speaking on the phone.

Vastaus yritykseltä West One Bathrooms Online
A company I would use again. Smooth ordering and given updates when parts ordered were delivered. Highly recommended and quality parts at good prices. Hermes could learn something from this company. Thanks

Vastaus yritykseltä West One Bathrooms Online
Very pleased with the service - professional and supportive. Will definitely use again

Vastaus yritykseltä West One Bathrooms Online
Had great service. John always responded promptly to my questions, was incredibly helpful in letting me know information about the product I was interested in and when it would be delivered. I would 100% use them again!

Vastaus yritykseltä West One Bathrooms Online
Great product choice, easy ordering, and because I live near one of the team I even got a personalised delivery! They even phoned me to check that was ok. Highly recommended and I would certainly shop from West One Bathrooms again.

Vastaus yritykseltä West One Bathrooms Online
Edit: the reply from the company is noted and refuted. The timeline on the website when I ordered was two weeks, it took two months. And doing “above and beyond” was “would you like a discount on more products”. I see so many companies writing these replies and trying to make it sound like the customer has been unreasonably demanding. This is simply not the case and, for me, only further proves their lack of willingness to take responsibility.
Original review: We ordered a bath screen for our bathroom renovation well in advance of our fitting date and heard nothing. After chasing I was told it would be here, late, after the date I was told I would expect it. It didn't arrive that week. Or the next. When it eventually did come into stock, on a Wednesday I believe, I was told they couldn't get it delivered until the Monday. So we went to collect it, so that we could get the bathroom finished. Almost a two hour round trip. When we opened it, turns out it was the wrong screen. About a month later the replacement comes in and they tell me it will be out for delivery. Delivery driver arrives, I check it, wrong screen again. Two screens sent back. Later that week (and now we are two months after ordering) the correct screen comes in, but they can't get it on a truck (again!), so we again, drive over to get it (another two hours on the road). During this process I asked what compensation I would get for all the problems and was told they would talk to me about it when is was resolved. When I emailed them I was basically told nothing, they would do nothing. I was given many excuses about the supply chain and human error but was not offered anything. So they lost nothing. Yet I lost time, money, and it was a lot of stress to be honest. No offer of payment for petrol, wasting our time, nothing. I felt very very let down.
I so wanted to be able to write a good review here but I am afraid I just can't. While the problems with my order were partly West One's fault, and partly the manufacturer, they took zero responsibility. They were polite thoughout, the product is great. But weren't willing to do anything. I won't use them again.

Vastaus yritykseltä West One Bathrooms Online
i found west one to have a brilliant and easy to use website, then followed up with a phonecall which was really helpful, friendly and professional.
i must have tried 6 or more different companies and west one were far and away the nicest and best to deal with.
i wholeheartedly recommend them.

Vastaus yritykseltä West One Bathrooms Online
Excellent service from a serious and mature company, really care about delivering to the highest standards, not just getting paid!

Vastaus yritykseltä West One Bathrooms Online
It is not very often that I leave feedback, mainly due to companies delivering a poor service or an adequate service. West One Bathrooms delivered an over and above service, firstly by price matching the item I was buying and secondly managing to deliver on the promised date, something the other suppliers would not guarantee. A friendly sales person who returned my query when promised. I would definitely use West One again.

Vastaus yritykseltä West One Bathrooms Online

Vastaus yritykseltä West One Bathrooms Online
Initial experience was good. Then got an email to say that original radiator ordered was in fact not in stock. Then there were delays in the shower tray being available which pushed back the install. Then they said the shower screen was awaiting raw materials at the manufacturer. Asked when this would be available they simply said they didnt know. So all the project managing to get a smooth install and we've a completely open-ended wait on our hands. This is 6 1/2 weeks after placing the order. Just cant see this is ok. 1000% would not have made this order if they said items were not instock or on pre-order.

Vastaus yritykseltä West One Bathrooms Online
excellent items at competitive price, very pleased all round

Vastaus yritykseltä West One Bathrooms Online
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.