I have been using Western Lettings for my four rental properties and have been extremely impressed with the service they provide. Mark Coll, my property manager, has been particularly excellent throug... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
'Guaranteed Response within 30 seconds ...' 'If only I'd met Western Lettings 16 years ago ...' Kuldip Bansal May 2022 I'm a BTL Portfolio who lives in Birmingham, UK with a large... Näytä lisää
Yritys on vastannut
I'd give 10 stars if I could My partner and I live in Spain and we have used Western Lettings ever since leaving the UK to help manage our property. They have been incredibly helpful, timely and al... Näytä lisää
Excellent service for 7yrs. Professional, efficient and very helpful at all times. Made being an absent landlord stress free and property was well maintained and handed back to us the way we’d lef... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Western Lettings
Yrityksen kirjoittama
Western Lettings is an ARLA licensed, multi-award winning independent letting agent in the West End of Glasgow. Ever since our business was established in 2008 our objective has been to continue specialising in letting and managing property without becoming side-tracked by other ventures, such as property sales and development.
By focusing on one thing, we can invest in people and infrastructure with a long-term strategy. Our culture is one of continuous improvement with tiny changes being implemented almost every day. Team members plan their own training. We leverage technology where we see the most juice, adopting it as our friend but not our master. Everything underpins our never-ending quest to make renting better.
Whether you are a landlord looking to rent your property with a letting agent in Glasgow or a tenant who’d like to register with us, we’d like to hear from you. You’ll find our service to be straight-forward, professional, and friendly.
Yhteystiedot
Suite 5, Platinum House, 23 Eagle Street, G4 9XA, Glasgow, Yhdistynyt kuningaskunta
- 0141 357 0436
- enquiry@westernlettings.co.uk
- westernlettings.co.uk
4,5
Erinomainen
125 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very easy to deal with
Very easy to deal with, simple visits and quick to get full deposit back
6. marraskuuta 2022
Vastaus yritykseltä Western Lettings
Thank you for taking the time to write such a great review, Ryan. Hope you are settling into your new home.
Vastaus yritykseltä Western Lettings
Great to hear you were happy during your tenancy, Andrew! Wishing you the best in your new home.
Vastaus yritykseltä Western Lettings
That's good to hear, thank you Helen.
The staff at Western Lettings are…wonderful
The staff at Western Lettings are efficient and helpful, responding quickly to any questions or problems. I feel that I can safely leave all matters relating to my rental properties in their hands. Great value for money too.
8. marraskuuta 2022
Vastaus yritykseltä Western Lettings
We are delighted to hear you are happy with the management of your property, Linda. Thank you very much.
Absolutely top agency
Absolutely top agency, they communicate issues arising and resolves things efficiently.
I feel my property is in safe hands with Western Lettings.
8. marraskuuta 2021
Vastaus yritykseltä Western Lettings
Lovely to read your comments, Victoria. Thank you for taking the time to leave a review.
Good clients for owners
Good clients for owners. Good web site for owners for feedback
31. lokakuuta 2022
Vastaus yritykseltä Western Lettings
Thank you for your great review, David.
Reliable letting agency
Very good experience overall, mainly related to the property manager, Kirsty MacMillan, that dealt with me over the last two years of my tenancy. I had quick answers to my questions, problems were fixed in a timely manner, I felt I was supported. I am not giving 5 stars because, unfortunately, it was not quite the same for the first two years.
5. syyskuuta 2022
Vastaus yritykseltä Western Lettings
Thank you for your review, Barbara. We are delighted to hear you found us to be prompt and deal with your questions quickly. I will be sure to pass your comments over to Kirsty.
Great Experience with Western Lettings
For the tenure I and my family were in the flat, we had an absolute great experience with the Western Lettings team as they were very reachable and always promptly resolved our concerns. They were very fair in returning our deposits back on time. They also extended notice to accommodate us until we found a suitable place.
2. lokakuuta 2022
Vastaus yritykseltä Western Lettings
Lovely to hear your thoughts, Sapna. Wishing you all well in your new home.
Vastaus yritykseltä Western Lettings
Thank you very much, Gordon. Great to hear you are happy with the management of your property.
Great letting agency
We had a great experience renting with Western Lettings for just over a year. Throughout our tenancy, they were always professional, helpful and extremely efficient. Any issues were raised and sorted immediately, unlike previous letting agencies we've dealt with in the past. They were also very accommodating for pets, something which we've struggled with when finding rented properties. Western Lettings are a breath of fresh air in the rental market and I would recommend them to anyone looking to rent in Glasgow.
14. syyskuuta 2022
Vastaus yritykseltä Western Lettings
Great to hear your comments, Charlotte. Hope you are settling into your new home.
Overall good agency
In general I had a really good collaboration with this agency. Lauren was quite helpful and replied to my emails quickly. My only issue was the boiler, the replacement of which took more than expected. But overall I would recommend Western Lettings Agency
19. lokakuuta 2022
Vastaus yritykseltä Western Lettings
Thank you for your review, Elena. I have had a little look back on the boiler replacement issue raised and believe the boiler was replaced exactly one week after you reported the issue to us. Whilst a replacement was required, your hot water was working so no alternative accomodation was arranged. We are are sorry we were not able to deal with this sooner for you, but our contractors will always complete as quickly as they can. Wishing you well in your new home.
Company deceived us
Company deceived us. They rented us a luxury high rise apartment for 1900 GBP per month. They failed to tell us that the place had been allowed to run down so that all carpet, furniture and appliances were more appropriate for a flat in the inner city. As we were moving from North America they also failed to inform us of the need for tenants to pay the Council Taxes - ours were an additional 357 GBP per month.
They also neglected to tell us that we were moving into a construction zone. Horrendous noise from 8 AM to after 6 PM some days. Do not trust this company when you are renting.
20. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Western Lettings
Thanks for your feedback Esther. It is really disheartening to read how dissatisfied you are with your experience of living in one of our most spectacular managed properties. You have raised issues with the standard of fixtures and fittings, and with not being informed about your liability for council tax and the ongoing exterior cladding works. I will respond to each of these in turn.
I’d say that describing the property as “run down” is a little unfair. While there is an element of subjectivity involved, I’d describe the furniture and fixtures are commensurate with the standard and style of the penthouse. Perhaps some of the items are a little older than you would have liked, but they cannot be described as low quality. The kitchen appliances, for example, are Bosch and the bathrooms sanitaryware is Twyford.
I know that you secured the property while living in Florida, so were unable to visit in person. However, you were able to view the virtual tour, which fairly represents the interior. Also, there was always the option to have someone local view the property on your behalf.
We’ve never before been accused of not informing a tenant about their liability for council tax. In our defence, the council tax band for each property is listed on our website. Also, the liability for utilities and council tax is covered in the “tenant moving in” section of our website under “Your Journey to Becoming a Western Lettings Tenant”. Our tenant welcome letter, which you received by email, states that we will inform the council tax office of your move date. Furthermore, your property manager emailed you one week prior to your move date to re-iterate that you were responsible for the council tax.
I understand your exasperation with the cladding works, especially as they were working in the vicinity of your apartment much of the time you were living there. The cladding replacement work is essential, and we were aware that it was on-going. However, it had not been an issue for previous residents because the work was not taking place at the level of the apartment. Perhaps we should have been more mindful of the progress of the works in relation to the position of the apartment. Indeed, when we marketed the property after you vacated, we were careful to point out the cladding work to the incoming tenants.
I am sorry that you didn’t have an ideal experience at the property, but we did not deceive you.
Jack Gallagher
Western Lettings Director
Recommended
Overall I was Happy with the Management during the six years nearly, that I was a Tenant with Western Lettings.
5. elokuuta 2022
Vastaus yritykseltä Western Lettings
Great to hear, thank you Raymond. Wishing you all the best in your new home.
Wonderful to work with
We lived in a flat managed by Western Lettings for four years, and moved out just two weeks ago from when I’m writing this. They were wonderful. They always took care of things when something broke or failed, and sent the right people to look at the situation and fix it. They were always kind and helpful, and polite when they came to inspect. I recommend them to anyone who owns or lets a flat.
8. heinäkuuta 2022
Vastaus yritykseltä Western Lettings
A great boost for the team - thank you Carol.
Great!
Western Lettings has been very attentive throughout our lease.
Always willing to help,
Get any jobs done quickly,
Highly recommend!!
8. heinäkuuta 2022
Vastaus yritykseltä Western Lettings
Great to hear, thank you Bethany.
'Guaranteed Response within 30 seconds…
'Guaranteed Response within 30 seconds ...'
'If only I'd met Western Lettings 16 years ago ...'
Kuldip Bansal May 2022
I'm a BTL Portfolio who lives in Birmingham, UK with a large BTL Investment Portfolio held in Glasgow for 16 years.
I travelled all of Glasgow City, sat with every notable property letting agency in person that absolutely 'puts the landlord in control' of their investments, is honest and friendly.
Jack Gallagher of Western Lettings and his team are the BEST Letting Agents to visit.
10/10
Secure you're Investment. Don't waste you're time with anyone else.
This is an honest and friendly review.
21. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Western Lettings
Thanks for the review Kuldip. I know the whole team get a great lift when they hear such positive feedback. I hope all goes smoothly with the sale.
Jack
Vastaus yritykseltä Western Lettings
Thank you very much for your review, Lewis.
I think you did a very good job during…
I think you did a very good job during my tenancy. Thanks
22. huhtikuuta 2022
Vastaus yritykseltä Western Lettings
Great to hear, thank you Dimitra.
Lovely and professional team
Responsive, polite, accessible, easy to use online platform, and overall very professional and lovely team.
29. maaliskuuta 2022
Vastaus yritykseltä Western Lettings
What a lovely review, thank you Zia. I will be sure to pass your comments over to the team!
Professional
Responsive, helpful and professional. So glad I switched to Western Lettings!
29. maaliskuuta 2022
Vastaus yritykseltä Western Lettings
Great to hear your thoughts, Lucy. Thank you very much!
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